note taking grievance handling (read-only) · 2020. 6. 5. · •it is always better to solve a...
TRANSCRIPT
![Page 1: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/1.jpg)
NoteTaking/Grievances
![Page 2: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/2.jpg)
GettingtoKnowYou
• Find10thingsyouhaveincommonwithyourfellowShopStewards
•Nothingaboutwork,nobodypartsorclothingexamplesallowed!
![Page 3: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/3.jpg)
DecipheringaNote
![Page 4: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/4.jpg)
TakingInventory
•Acriticallookatnotetakingskills
![Page 5: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/5.jpg)
KnowYourPurpose
• Audience: whoyouarewritingto– allpossiblereaders
• Purpose: whyyouarewriting– toinform,persuade,entertain?
• Format: howyouwillwriteit– thestyle(report,letter,list,poem,article,shortstory,etc.)
• Tone: howyouwantittosoundtoyourreaders–(formal/informal,personal/impersonal)
![Page 6: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/6.jpg)
• Grocerylist• Loveletter• Essay• Incidentreport
![Page 7: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/7.jpg)
Before,DuringandAfter
• Whatcouldyoudobeforeameetingtoprepare?• Whatcouldyoubedoingduringameeting?• Whatcouldyoubedoingafterameeting?
![Page 8: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/8.jpg)
TestYourSkills1
• https://vimeo.com/106011256
![Page 9: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/9.jpg)
PointstoTrack
TitleYourNotes
• Meeting:MarieGomezdisciplinemeeting• Date:Oct2,2015• Time:11:30am• Place:MapleBranch,boardroom• NoteTaker:EdLee
![Page 10: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/10.jpg)
Attendance
• Meeting:MarieGomezdisciplinemeeting• Date:Oct2,2015• Time:11:30am• Place:MapleBranch,boardroom• NoteTaker:EdLee• InAttendance;• JuneSmith– companyCEO• SvenVonErk – companyHR• Richardo Marino– manager• MarieGomez– member• EdLee– ShopSteward• CarolRoy– unionrep
![Page 11: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/11.jpg)
GettingRidofExtraWords
• Theperfectsentence;
• has3words• hasnomorethan7words
![Page 12: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/12.jpg)
ForgettheRules!
• ENOUGH
• BEHAVIOUR
• BACKGROUND
• IMPORTANT
• MANAGEMENT
• MEETING
![Page 13: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/13.jpg)
ForgettheRules!
• OBSERVATION
• DISCUSSION
• REQUIRMENT
• UNDERSTANDING
• ACKNOWLEDGE
• RESPOND
![Page 14: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/14.jpg)
Removesomewords
• Karenenteredthedelidepartmentat11amrightaftershesawtheManagerleave.
• RaymondenteredthelunchroomonhisbreakandthemanagerfollowedhiminaskingtoseethereceiptforthefoodRaymondwascarrying.
![Page 15: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/15.jpg)
• TaowantstotakehisholidaysinDecemberwhichisabusytimeattheplantbuthehasseniorityoverMaryandshewasgiventimeoffinDecember,thesameweekTaowantstobeoff.
• ManagementsaysDennywaslatetodayandthathe’sbeenwarnedthreetimesinthepastweeknottobelate,themanageryelledatDennysayingheknowshecan’tbelateandhehasbeenwarnedtoomanytimesaboutitinthepast.
![Page 16: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/16.jpg)
SpellingDoesn’tCount!
• Icnduo't bvleiee taht Iculod aulaclty uesdtannrd waht Iwasrdnaieg.Unisg theicndeblire pweor ofthehmuan mnid,aocdcrnigtorseecrah atCmabrigde Uinervtisy,itdseno't mttaer inwaht oderrthelterets inawrod are,theolny irpoamtnt tihng istaht thefrsitandlsat ltteer beintherhgit pclae.Therset canbeataotl mses andyoucansitll raed itwhoutit apboerlm.Tihs isbucseae thehuamnmnid deos notraed ervey ltteer byistlef,butthewrod asawlohe.Aaznmig,huh?Yaeh andIawlyas tghhuot slelinpg wasipmorantt!Seeifyuor fdreins canraed tihs too.
![Page 17: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/17.jpg)
SpellingDoesn’tCount!ExcepttoYou
• Avheclie epxledod ataplocie cehckipont neartheUNhaduqertaresinBagahdd onMnoday kilinlg thebmober andanIrqai polcie offceir• Bigccunoil taxineesacrs tihs yaer hvae seezueqd theinmcoes ofmnay pneosenirs• Adootcr hasaimttded themagltheuansr ofatageene ceacnr pintaetwhodeid aetfr ahatospil durg blender
![Page 18: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/18.jpg)
Shortcuts
• useadashformissedwords• use“g”insteadof“ing”• circleimportantwords• leavesomespace– youmayneedtofillsomethinginorcorrectitlater• don’terasemistakes,justputalinethroughthem– youdon’twanttobeaccusedofalteringevidence• drawpicturesordiagramsifithelpsmakeitmoreclear
![Page 19: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/19.jpg)
BetterNotesMeansBetterListening
• https://www.youtube.com/watch?v=cSohjlYQI2A
![Page 20: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/20.jpg)
MoreThanWords
• Sarcasm,yelling,interrupting,threateningandbadgeringthroughrepetitionareverbalintimidationtacticsthatshouldbenoted.• Beingshockedorsurprisedisnotgoingtohelpamemberkeeptheirjob,butrecordingthemanager’spoorchoiceofwordsmay.• Aconciliatorytonewillalsoalertyoutothepossibilitythatmanagementwantsthemattertoberesolvedcalmlyandquickly.• Notingthetoneofthepersonbeingdisciplinedisalsoimportant.Isthepersonforthcomingwithinformation?Dotheytakeresponsibilityfortheiractions?Dotheyadmittothechargesandapologize?• Allofthesefactorsaretakenseriouslyatarbitration.
![Page 21: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/21.jpg)
BodyLanguage
• Doesthebodylanguagematchthewords?
![Page 22: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/22.jpg)
Evidence
• props,documents,schedules,letters,etc.
![Page 23: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/23.jpg)
Don’tMakeLifeMoreDifficult!
• Aresearchteamproceededtowardtheapexofanaturalgeologicprotuberance,thepurposeoftheirexpeditionbeingtheprocurementofasampleoffluidhydrideofoxygeninalargevessel,theexactsizeofwhichwasunspecified.Onememberoftheteamprecipitatelydescended,sustainingseverefracturaldamagetotheuppercranialportionofhisanatomicalstructure.Subsequently,thesecondmemberoftheteamperformedaself-rotationaltranslationorientedinthedirectiontakenbythefirstmember.
![Page 24: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/24.jpg)
• Complicationsaroseduringaninvestigationofdietaryinfluence:oneresearcherwasunabletoassimilateadiposetissueandanotherwasunabletoconsumetissueconsistingchieflyofmusclefiber.Byreciprocalarrangementbetweenthetworesearchers,totalconsumptionoftheviandsunderconsiderationwasachieved,thisleavingtheoriginalcontaineroftheviandsdevoidofcontents.
![Page 25: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/25.jpg)
• Ayoungmalehumanwassituatedneartheintersectionoftwosupportingstructuralelementsatrightanglestoeachother:saidsubjectwasinvolvediningestingasaccharinecompositionpreparedinconjunctionwiththeritualobservanceofanannualfixed-dayreligiousfestival.Insertionintothesaccharinecompositionoftheopposabledigitofhisforelimbwasfollowedbyremovalofadrupeofgenusprune.Subsequentlythesubjectmadeadeclarativestatementregardingthehighqualityofhischaracterasayoungmalehuman.
![Page 26: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/26.jpg)
• Atriumvirateofmarinerodentstotallydevoidofophthalmicacuitywereobservedinastateofrapidlocomotioninpursuitofanagriculturalist'smaritaladjunct.Saidadjunctthenperformedtriplecaudectomy utilizinganacutelyhonedbladedinstrumentgenerallyusedforthesubdivisionofedibletissue.
![Page 27: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/27.jpg)
• Afemaleofthespecieshomosapienswasthepossessorofasmallimmatureruminantofthegenusovis,theoutermostcoveringofwhichreflectedallwavelengthsofvisiblelightwithaluminosityequaltothatmassofnaturallyoccurringmicroscopicallycrystallinewater.RegardlessofthetranslationalpathwaychosenbytheHomoSapien,theprobabilitywasthattheaforementionedruminantwouldselectthesamepathway.
![Page 28: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/28.jpg)
• Ahumanfemale,extremelycaptiousandgiventoopposedbehavior,wasquestionedastothedynamicstateofhercultivatedtractoflandusedforproductionofvarioustypesofflora.Thetractcomponentswereenumeratedasargentoustone-producingagents,ararespeciesofoceanicgrowthandpulchritudinousyoungfemalessituatedinalinearorientation.
![Page 29: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/29.jpg)
TestYourSkills2
• What’syourbeststory?
![Page 30: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/30.jpg)
TRUEORFALSE?
• Themostimportantfactortothinkaboutwhenwritingisyouraudience.• Wonwordinthissentenceismispelled.• Thebiggestfactorcontributingtoimprovingyourhandwritingisyourdesiretodoso.• Thisisanincompletesentence.• Allyournotesasashopstewardshouldbeformal.• Notetakingisaprocess,notanisolatedact.• “Whathappened?”isanexampleofaprobingquestion.
![Page 31: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/31.jpg)
TRUEORFALSE?
• Paraphrasingandreflectingfeelingsaretwoeffectivelisteningtechniques.
• Alonger,moredetailedwitnessstatementisbetterthanashort,paraphrasedone.
• Whenyoureplaceaperson’snamewithapronoun(likehe,she,they,etc.),itisimportantthatyourreaderknowswhoyouarereferringto.
![Page 32: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/32.jpg)
• Duringadisciplinarymeetingitisnotimportanttonotethetoneofthepersonbeingdisciplined.
• Poornotetakersusediagramstotrytomakeinformationclearer.
• Itisphysicallymoredifficulttotakenoteswhenyouareupsetthanwhenyouarecalm.
• Ifuusemuabrrev umaynt beabletord themlater,andyr messmaybeconf.
![Page 33: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/33.jpg)
ConsiderThis…
• Afewtipstonoteregardingdisciplinemeetings
![Page 34: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/34.jpg)
TestYourSkills3
• Step1- Stewardinvestigatesproblembroughtbyamember.
![Page 35: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/35.jpg)
• Step2- Stewarddecidesifproblemisagrievanceorcomplaint.
![Page 36: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/36.jpg)
• Step3- Stewardattemptstoverballyresolvegrievancewithsupervisor.
![Page 37: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/37.jpg)
HowDidTheySayIt?
• I didn'tsayhestolethemoney.• Ididn't sayhestolethemoney.• Ididn'tsay hestolethemoney.• Ididn'tsayhe stolethemoney.• Ididn'tsayhestole themoney.• Ididn'tsayhestolethemoney.• Ididn'tsayhestolethemoney
![Page 38: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/38.jpg)
FactorOpinion?
• (1)EmployerrulesatSyd’sSandwichEmporiumspecifythatemployeesbeneatandwell-groomedatalltimes.(2)BillJonescamebackfromvacationwithashortcutbeard.(3)WhenBill’ssupervisor,LloydHill,sawthebeard,hetoldBillthathelookedlike“astreetperson.”(4)Thisisaninsultingcomment,butLloydlikestoinsultpeople.(5)Itmakeshimfeellikeabigman.(6)AccordingtotwoofBill’sco-workers,LloydverballywarnedBillthreetimesthatweekto“getridofthebeard.”(7)TheythoughtthatBill’sbeardlookedneatbecauseitwasshort.(8)TheyagreedthatLloydlikestocausetrouble.(9)OnFriday,LloydsuspendedBillfor10workingdays.(10)Bill’swifetookadigitalphotoofhimwhenhegothomeonFridayafterhewassuspended.
![Page 39: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/39.jpg)
TestYourSkills4
• https://www.youtube.com/watch?v=6YSUIQwiNRM&list=PL-bTaZrTDhtbhxgS59t4HzwCnq2iIYMgV&index=10
![Page 40: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/40.jpg)
WhatisaGrievance?
• https://www.youtube.com/watch?v=vgYUToBBEns
![Page 41: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/41.jpg)
ShopStewardSuccesses
• Tellmeaboutatimeyouwereabletoresolveaproblem.• Haveyoueverneededyourunion’shelpatwork?• DoyouhaveanexampleofsomethingyoudidasaStewardthatyou’reproudof?Braggingallowed!
![Page 42: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/42.jpg)
What’sinYourCBA?
• Isthereagrievanceprocedure?
• Howmanystepsisit?
• Explainthesteps.
• Whatarethetimelinesassociatedwitheachstep?
![Page 43: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/43.jpg)
WhoDoesWhat?• Whoisresponsibleforhiring?• Whoisresponsiblefortraining?• Whoshouldfollowupwithnewmemberstomakesuretheyknowwhatthey’redoing?• Whoshoulddelegateduties?• Whoshouldwarnmembersthattheirworkisnotmeetingexpectations?• Whogivesaverbalwarning?• Whowillgiveawrittendiscipline?• Whocansuspendamember?• Whocanfireamember?
![Page 44: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/44.jpg)
WhereDoestheInvestigationStart?
• Whatisthedifferencebetweenaformalandinformalinvestigation?• Whendoesaninformalinvestigationbegin?• Whatshouldyoudo?• Whendoesaformalinvestigationbegin?
![Page 45: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/45.jpg)
WhatWorksforYou?
• YourcolleaguementionssomethingatbreakthatcouldbeinviolationoftheCBA.
• YouarecalledintotheManager’sofficebecauseamemberhasbeenlate3daysinarowfortheirshift.
![Page 46: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/46.jpg)
GrievanceForm
• UFCWLOCAL832GRIEVANCEINVESTIGATIONINTERVIEWSHEET
• Date/Time:_________________Unit/Workplace:________________________
• Nameofsteward:____________________________________________________
• Interviewee(Name/JobTitle):___________________________________________
• Phone#/Address:____________________________________________________
![Page 47: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/47.jpg)
InterviewTips
• Introduceyourself,yourrole,statethepurposeoftheinvestigationinterview• Stressconfidentiality—reassurethemit’sokayforthemtospeakwithyou• Getthepersontalking(“Tellmeinyourownwordswhathappened”)• Writedownorsummarizeeverything• Suspendyourjudgment—keepanopenmind• Answerthe6W’s—pressfordetails• Probeforfacts,notopinions.Reconcileconflictinginformation• Paraphraseandreviewinformation(“Youtoldmethat…”)• Reflectfeelings(“Youseemreallyangry…”)• Tellthemwhathappensnext
![Page 48: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/48.jpg)
AwarenessTest
• https://www.youtube.com/watch?v=Ahg6qcgoay4
![Page 49: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/49.jpg)
Seniority
• SeniorityisoneofthemostimportantelementsofanyCBA.
![Page 50: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/50.jpg)
HowThingsEscalate
• EveryonestoppedtalkingwhenIcameintothelunchroom
• Myperformanceisbeingquestioned
• Co-workerdoesn’tlikethedecisionImade
• Thepatientwasextremelyrude
![Page 51: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/51.jpg)
WhoDoneIt?
• https://www.youtube.com/watch?v=ubNF9QNEQLA
![Page 52: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/52.jpg)
GatheralltheFacts
• Yourperceptioncanbeinfluencedbythingsaroundyou.
• Ifyoudon’tlikesomeone,itmightbemoredifficulttolistentothem.
• RememberyoudefendtheCBA!
![Page 53: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/53.jpg)
AvoidTriggerWords
• Itisalwaysbettertosolveadisputebeforehavingtofileagrievance.• Agrievancecantakealongtimetoresolve.• Ifyoudeveloparespectfulrelationshipwithmanagementyoumaybeabletohelpmembersquicker.
![Page 54: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/54.jpg)
AskingtheRightQuestions
• Who• What• Where• When• Why• Want
![Page 55: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/55.jpg)
FindingtheFactsPartTimeEmployee• "ItwasbusywhenIwaswalkingpastthedoorsandheardsomeyelling.ThenIsawaladyquicklywalkout,staringattheexit.ButasIwasapproachingthedoorsIfiguredsomethingweirdwasgoingonbecausetheguysinthatdepartmentkeepdoingpracticaljokeslikegettingbucketsofsteamandshelfstretchers.EvenafterlsawtheladyrunoutIkeptgoing…Ididn'twantwhathappenedtohertohappentome."
FullTimeEmployee• "It’sreallytoughwhenyouhirepeoplewhohaveanaturaldislikeforeachotherandwon'tletitgo.TheseguysgotintoanargumentinthebackroomaboutsomestupidfilmanditlookedliketheyweregettingseriouswhenItoldthemtostopit.WhatreallysuckedwasthatacustomerhadjustcomeintothebackroomforsomethingasIwasgettingthingsundercontrol."
Manager• "AllIknowisthatthiscustomerwasveryembarrassedafterwalkinginonthreeguysscreamingateachotherandwasespeciallyupsetafteraskingaquestionandbeingtoldtoshutup.LuckyIfoundoutaboutit- shewasjustleavingwhenIheardhersaytothecashierthatshe'foundmorethanwhatshewaslookingfor'.Someoneisgoingtogetitandit’snotgoingtobeme."
![Page 56: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/56.jpg)
MakingYourPoint
• "Well,youknow,wesortofinterviewedtheemployeesthatsawtheincident,Imean,andthey,kindofliketoldus,thatitwasnotwhattheyexpected,andthatoneofthethingstheylikechangedwasthewayitwashandled,youknow?"
![Page 57: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/57.jpg)
ExaggeratingandEscalating
• “Ican’tbelievethishappenedagain.It’sawful.Youknewitwasabsolutelyimperativethattheorderbesentinby9amorwewouldn’treceivethespecials.Someonemustpayforthismistakeandit’syourfaultsoit’stheendofthelineforyou.Theleastyoucouldhavedonewastogivemeacalltosayyoudidn’tthinkthingswentwell…mostpeoplehavethatmuchcommonsense.”
![Page 58: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/58.jpg)
GrievanceorComplaint?
• Theworkstationsoftwomembersareclosetoawindow.Theyareconstantlyarguingoverwhetherit’stoohotortoocoldandalwaysopeningandclosingthewindow.
• YounoticethatKimNgstaysintheshopwhentherestofthedepartmentleavestogohome.Afterthishashappenedfourtimes,youtalktoKim.Sheexplainsthathersupervisortoldhertostaylateeachdaytodoextraworkorshe’llbefired.Kimisveryshyandfrightened.
![Page 59: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/59.jpg)
• ThesupervisortellsChristinetwicethatsheshouldn’tchewgumandblowbubbleswhenshe’sfillinginatthereceptiondeskduringthenoonhour.Shealsotellsherthatthenexttimesheiswarnedshewillbeleftinherclericalrole.ChristinetellstheStewardthatthesupervisoristreatingherunjustly.
• Thesanitationcrewatalocaltanneryhasbeentoldthatthecompanywillnolongerprovidefreeoverallstothemastheyhaveforyears.Nonoticewasprovidedtoeithertheemployeesortheunion.
![Page 60: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/60.jpg)
• Agroupofworkerswhomakeoutdoorservicecallsinsub-zeroweathercometoyoutocomplainaboutthecompanyissueparkas.Theyarguethattheyarenotwarmenough.Theagreementisonlyspecificabouttoolallowances.
• Thedoorline(about10workers)comestoyou.Thenewqualitycontrolprocedureis“gettingontheirnerves.”Theinspectorsarealwayscombingthroughtheirproduction.“Ifitisnottheinspectors,itistheforepersonthatkeepscheckingonus.”Theywanttofileagrievance.
![Page 61: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/61.jpg)
• Iristurnsoffhermachinetofixaloosewire.Hersupervisorcomesovertoheranddemandsthatsheturnhermachineon.“Youcanfixitwhileitisrunning.Youareholdingupproduction.”Sherefusestoturnitbackon,andthesupervisortellshertogohome.
• Employerrulesspecifythatemployeesbeneatandpersonallywell-groomedatalltimes.BillJonescamebackfromvacationwithashortcutbeard.Overaperiodofaweek,thesupervisorverballywarnedhimthreetimesto“getridofthebeard.”OnFriday,thesupervisorgotfedupwithBillandsuspendedhimfor10workingdays.
![Page 62: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/62.jpg)
• Aworkercomplainsthatanewsupplypersonleavessuppliestoofarfromherworkstation.Shehasaskedthesupplypersontobringthesuppliescloser,butthesupplypersonkeepsignoringher.Theworkercomplainsthatthenewpersoniscostinghertimeandmoney.Shewantstofileagrievanceagainstthesupplyperson.
• Asupervisorasksaworkertodosomeovertimework.Theworkerasks,“Can’tyougetsomeoneelse?I’vemadeplanstonight!”Thesupervisorsays,“I’mnotgoingtoarguewithyou.Youneverdoyourshareofovertime.Youaresuspendedfortherestoftheweek.”Theworkerwantstofileagrievance.
![Page 63: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/63.jpg)
TrueorFalse?
• Stewardsdecidewhetherornottofileagrievance.• DutyofFairRepresentationmeanseverygrievancefiledmustgotoarbitration.• SometimestheUnionwillsettleordropagrievanceevenwhenitisclearlyagainstthecollectiveagreement.• StewardsplayaroleintheUnion’sdutyoffairrepresentation.• Unionsoccasionallytreatmemberswithinoneunitdifferently.
![Page 64: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/64.jpg)
• SometimesaStewardwillhaveadifficulttimerepresentingaproblemmember.• DutyofFairRepresentationappliestonegotiatingthecontractandadministeringit.• AllgrievancesmustbefiledthroughtheLabourBoard.• Youcanfileagrievanceatanytimeafterthebreachhasoccurred.
![Page 65: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/65.jpg)
• IfyouareinameetingwithManagementandamemberyouarefirstandforemostanEmployee• StewardsareequaltoManagement,notsubordinate.• SometimesManagementwilltrytopunishyoufortheworkyoudoasaSteward.• AllStewardactionisprotectedbytheUnion’simmunity.• Sometimesthingscangetheatedinameetingwithmanagement.
![Page 66: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/66.jpg)
StepsForWinning
• Investigate• Completethefile• Collectthefacts• WritetheGrievance• KnowtheRelevantLegislation• PresenttoManagement• KnowtheCBA• SharewithRep
![Page 67: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/67.jpg)
Resources
• CANANEMPLOYERFILEAGRIEVANCEAGAINSTAUNION?• HOWISGENERALHOLIDAYPAYCALCULATED?• DOESEVERYCOLLECTIVEAGREEMENTHAVETOPROVIDEFORAGRIEVANCEPROCEDURE?• WHATARETHEGENERALHOLIDAYSINMANITOBA?• WHATIFTHEUNIONANDTHEEMPLOYERCANNOTSETTLEAGRIEVANCE?• DOEMPLOYERSNEEDTOPROVIDETRANSPORTATIONTOORFROMWORK?• CANEMPLOYEESBANKOVERTIMEANDTAKETIMEOFFLATER?• CANTHEBOARDAUTOMATICALLYCERTIFYTHEUNIONWITHOUTCONDUCTINGAREPRESENTATIONVOTE?
![Page 68: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve](https://reader036.vdocuments.net/reader036/viewer/2022071517/613aa6c70051793c8c0129ad/html5/thumbnails/68.jpg)
SumitUp