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Page 1: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

NoteTaking/Grievances

Page 2: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

GettingtoKnowYou

• Find10thingsyouhaveincommonwithyourfellowShopStewards

•Nothingaboutwork,nobodypartsorclothingexamplesallowed!

Page 3: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

DecipheringaNote

Page 4: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

TakingInventory

•Acriticallookatnotetakingskills

Page 5: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

KnowYourPurpose

• Audience: whoyouarewritingto– allpossiblereaders

• Purpose: whyyouarewriting– toinform,persuade,entertain?

• Format: howyouwillwriteit– thestyle(report,letter,list,poem,article,shortstory,etc.)

• Tone: howyouwantittosoundtoyourreaders–(formal/informal,personal/impersonal)

Page 6: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

• Grocerylist• Loveletter• Essay• Incidentreport

Page 7: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

Before,DuringandAfter

• Whatcouldyoudobeforeameetingtoprepare?• Whatcouldyoubedoingduringameeting?• Whatcouldyoubedoingafterameeting?

Page 8: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

TestYourSkills1

• https://vimeo.com/106011256

Page 9: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

PointstoTrack

TitleYourNotes

• Meeting:MarieGomezdisciplinemeeting• Date:Oct2,2015• Time:11:30am• Place:MapleBranch,boardroom• NoteTaker:EdLee

Page 10: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

Attendance

• Meeting:MarieGomezdisciplinemeeting• Date:Oct2,2015• Time:11:30am• Place:MapleBranch,boardroom• NoteTaker:EdLee• InAttendance;• JuneSmith– companyCEO• SvenVonErk – companyHR• Richardo Marino– manager• MarieGomez– member• EdLee– ShopSteward• CarolRoy– unionrep

Page 11: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

GettingRidofExtraWords

• Theperfectsentence;

• has3words• hasnomorethan7words

Page 12: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

ForgettheRules!

• ENOUGH

• BEHAVIOUR

• BACKGROUND

• IMPORTANT

• MANAGEMENT

• MEETING

Page 13: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

ForgettheRules!

• OBSERVATION

• DISCUSSION

• REQUIRMENT

• UNDERSTANDING

• ACKNOWLEDGE

• RESPOND

Page 14: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

Removesomewords

• Karenenteredthedelidepartmentat11amrightaftershesawtheManagerleave.

• RaymondenteredthelunchroomonhisbreakandthemanagerfollowedhiminaskingtoseethereceiptforthefoodRaymondwascarrying.

Page 15: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

• TaowantstotakehisholidaysinDecemberwhichisabusytimeattheplantbuthehasseniorityoverMaryandshewasgiventimeoffinDecember,thesameweekTaowantstobeoff.

• ManagementsaysDennywaslatetodayandthathe’sbeenwarnedthreetimesinthepastweeknottobelate,themanageryelledatDennysayingheknowshecan’tbelateandhehasbeenwarnedtoomanytimesaboutitinthepast.

Page 16: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

SpellingDoesn’tCount!

• Icnduo't bvleiee taht Iculod aulaclty uesdtannrd waht Iwasrdnaieg.Unisg theicndeblire pweor ofthehmuan mnid,aocdcrnigtorseecrah atCmabrigde Uinervtisy,itdseno't mttaer inwaht oderrthelterets inawrod are,theolny irpoamtnt tihng istaht thefrsitandlsat ltteer beintherhgit pclae.Therset canbeataotl mses andyoucansitll raed itwhoutit apboerlm.Tihs isbucseae thehuamnmnid deos notraed ervey ltteer byistlef,butthewrod asawlohe.Aaznmig,huh?Yaeh andIawlyas tghhuot slelinpg wasipmorantt!Seeifyuor fdreins canraed tihs too.

Page 17: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

SpellingDoesn’tCount!ExcepttoYou

• Avheclie epxledod ataplocie cehckipont neartheUNhaduqertaresinBagahdd onMnoday kilinlg thebmober andanIrqai polcie offceir• Bigccunoil taxineesacrs tihs yaer hvae seezueqd theinmcoes ofmnay pneosenirs• Adootcr hasaimttded themagltheuansr ofatageene ceacnr pintaetwhodeid aetfr ahatospil durg blender

Page 18: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

Shortcuts

• useadashformissedwords• use“g”insteadof“ing”• circleimportantwords• leavesomespace– youmayneedtofillsomethinginorcorrectitlater• don’terasemistakes,justputalinethroughthem– youdon’twanttobeaccusedofalteringevidence• drawpicturesordiagramsifithelpsmakeitmoreclear

Page 19: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

BetterNotesMeansBetterListening

• https://www.youtube.com/watch?v=cSohjlYQI2A

Page 20: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

MoreThanWords

• Sarcasm,yelling,interrupting,threateningandbadgeringthroughrepetitionareverbalintimidationtacticsthatshouldbenoted.• Beingshockedorsurprisedisnotgoingtohelpamemberkeeptheirjob,butrecordingthemanager’spoorchoiceofwordsmay.• Aconciliatorytonewillalsoalertyoutothepossibilitythatmanagementwantsthemattertoberesolvedcalmlyandquickly.• Notingthetoneofthepersonbeingdisciplinedisalsoimportant.Isthepersonforthcomingwithinformation?Dotheytakeresponsibilityfortheiractions?Dotheyadmittothechargesandapologize?• Allofthesefactorsaretakenseriouslyatarbitration.

Page 21: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

BodyLanguage

• Doesthebodylanguagematchthewords?

Page 22: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

Evidence

• props,documents,schedules,letters,etc.

Page 23: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

Don’tMakeLifeMoreDifficult!

• Aresearchteamproceededtowardtheapexofanaturalgeologicprotuberance,thepurposeoftheirexpeditionbeingtheprocurementofasampleoffluidhydrideofoxygeninalargevessel,theexactsizeofwhichwasunspecified.Onememberoftheteamprecipitatelydescended,sustainingseverefracturaldamagetotheuppercranialportionofhisanatomicalstructure.Subsequently,thesecondmemberoftheteamperformedaself-rotationaltranslationorientedinthedirectiontakenbythefirstmember.

Page 24: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

• Complicationsaroseduringaninvestigationofdietaryinfluence:oneresearcherwasunabletoassimilateadiposetissueandanotherwasunabletoconsumetissueconsistingchieflyofmusclefiber.Byreciprocalarrangementbetweenthetworesearchers,totalconsumptionoftheviandsunderconsiderationwasachieved,thisleavingtheoriginalcontaineroftheviandsdevoidofcontents.

Page 25: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

• Ayoungmalehumanwassituatedneartheintersectionoftwosupportingstructuralelementsatrightanglestoeachother:saidsubjectwasinvolvediningestingasaccharinecompositionpreparedinconjunctionwiththeritualobservanceofanannualfixed-dayreligiousfestival.Insertionintothesaccharinecompositionoftheopposabledigitofhisforelimbwasfollowedbyremovalofadrupeofgenusprune.Subsequentlythesubjectmadeadeclarativestatementregardingthehighqualityofhischaracterasayoungmalehuman.

Page 26: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

• Atriumvirateofmarinerodentstotallydevoidofophthalmicacuitywereobservedinastateofrapidlocomotioninpursuitofanagriculturalist'smaritaladjunct.Saidadjunctthenperformedtriplecaudectomy utilizinganacutelyhonedbladedinstrumentgenerallyusedforthesubdivisionofedibletissue.

Page 27: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

• Afemaleofthespecieshomosapienswasthepossessorofasmallimmatureruminantofthegenusovis,theoutermostcoveringofwhichreflectedallwavelengthsofvisiblelightwithaluminosityequaltothatmassofnaturallyoccurringmicroscopicallycrystallinewater.RegardlessofthetranslationalpathwaychosenbytheHomoSapien,theprobabilitywasthattheaforementionedruminantwouldselectthesamepathway.

Page 28: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

• Ahumanfemale,extremelycaptiousandgiventoopposedbehavior,wasquestionedastothedynamicstateofhercultivatedtractoflandusedforproductionofvarioustypesofflora.Thetractcomponentswereenumeratedasargentoustone-producingagents,ararespeciesofoceanicgrowthandpulchritudinousyoungfemalessituatedinalinearorientation.

Page 29: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

TestYourSkills2

• What’syourbeststory?

Page 30: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

TRUEORFALSE?

• Themostimportantfactortothinkaboutwhenwritingisyouraudience.• Wonwordinthissentenceismispelled.• Thebiggestfactorcontributingtoimprovingyourhandwritingisyourdesiretodoso.• Thisisanincompletesentence.• Allyournotesasashopstewardshouldbeformal.• Notetakingisaprocess,notanisolatedact.• “Whathappened?”isanexampleofaprobingquestion.

Page 31: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

TRUEORFALSE?

• Paraphrasingandreflectingfeelingsaretwoeffectivelisteningtechniques.

• Alonger,moredetailedwitnessstatementisbetterthanashort,paraphrasedone.

• Whenyoureplaceaperson’snamewithapronoun(likehe,she,they,etc.),itisimportantthatyourreaderknowswhoyouarereferringto.

Page 32: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

• Duringadisciplinarymeetingitisnotimportanttonotethetoneofthepersonbeingdisciplined.

• Poornotetakersusediagramstotrytomakeinformationclearer.

• Itisphysicallymoredifficulttotakenoteswhenyouareupsetthanwhenyouarecalm.

• Ifuusemuabrrev umaynt beabletord themlater,andyr messmaybeconf.

Page 33: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

ConsiderThis…

• Afewtipstonoteregardingdisciplinemeetings

Page 34: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

TestYourSkills3

• Step1- Stewardinvestigatesproblembroughtbyamember.

Page 35: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

• Step2- Stewarddecidesifproblemisagrievanceorcomplaint.

Page 36: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

• Step3- Stewardattemptstoverballyresolvegrievancewithsupervisor.

Page 37: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

HowDidTheySayIt?

• I didn'tsayhestolethemoney.• Ididn't sayhestolethemoney.• Ididn'tsay hestolethemoney.• Ididn'tsayhe stolethemoney.• Ididn'tsayhestole themoney.• Ididn'tsayhestolethemoney.• Ididn'tsayhestolethemoney

Page 38: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

FactorOpinion?

• (1)EmployerrulesatSyd’sSandwichEmporiumspecifythatemployeesbeneatandwell-groomedatalltimes.(2)BillJonescamebackfromvacationwithashortcutbeard.(3)WhenBill’ssupervisor,LloydHill,sawthebeard,hetoldBillthathelookedlike“astreetperson.”(4)Thisisaninsultingcomment,butLloydlikestoinsultpeople.(5)Itmakeshimfeellikeabigman.(6)AccordingtotwoofBill’sco-workers,LloydverballywarnedBillthreetimesthatweekto“getridofthebeard.”(7)TheythoughtthatBill’sbeardlookedneatbecauseitwasshort.(8)TheyagreedthatLloydlikestocausetrouble.(9)OnFriday,LloydsuspendedBillfor10workingdays.(10)Bill’swifetookadigitalphotoofhimwhenhegothomeonFridayafterhewassuspended.

Page 39: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

TestYourSkills4

• https://www.youtube.com/watch?v=6YSUIQwiNRM&list=PL-bTaZrTDhtbhxgS59t4HzwCnq2iIYMgV&index=10

Page 40: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

WhatisaGrievance?

• https://www.youtube.com/watch?v=vgYUToBBEns

Page 41: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

ShopStewardSuccesses

• Tellmeaboutatimeyouwereabletoresolveaproblem.• Haveyoueverneededyourunion’shelpatwork?• DoyouhaveanexampleofsomethingyoudidasaStewardthatyou’reproudof?Braggingallowed!

Page 42: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

What’sinYourCBA?

• Isthereagrievanceprocedure?

• Howmanystepsisit?

• Explainthesteps.

• Whatarethetimelinesassociatedwitheachstep?

Page 43: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

WhoDoesWhat?• Whoisresponsibleforhiring?• Whoisresponsiblefortraining?• Whoshouldfollowupwithnewmemberstomakesuretheyknowwhatthey’redoing?• Whoshoulddelegateduties?• Whoshouldwarnmembersthattheirworkisnotmeetingexpectations?• Whogivesaverbalwarning?• Whowillgiveawrittendiscipline?• Whocansuspendamember?• Whocanfireamember?

Page 44: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

WhereDoestheInvestigationStart?

• Whatisthedifferencebetweenaformalandinformalinvestigation?• Whendoesaninformalinvestigationbegin?• Whatshouldyoudo?• Whendoesaformalinvestigationbegin?

Page 45: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

WhatWorksforYou?

• YourcolleaguementionssomethingatbreakthatcouldbeinviolationoftheCBA.

• YouarecalledintotheManager’sofficebecauseamemberhasbeenlate3daysinarowfortheirshift.

Page 46: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

GrievanceForm

• UFCWLOCAL832GRIEVANCEINVESTIGATIONINTERVIEWSHEET

• Date/Time:_________________Unit/Workplace:________________________

• Nameofsteward:____________________________________________________

• Interviewee(Name/JobTitle):___________________________________________

• Phone#/Address:____________________________________________________

Page 47: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

InterviewTips

• Introduceyourself,yourrole,statethepurposeoftheinvestigationinterview• Stressconfidentiality—reassurethemit’sokayforthemtospeakwithyou• Getthepersontalking(“Tellmeinyourownwordswhathappened”)• Writedownorsummarizeeverything• Suspendyourjudgment—keepanopenmind• Answerthe6W’s—pressfordetails• Probeforfacts,notopinions.Reconcileconflictinginformation• Paraphraseandreviewinformation(“Youtoldmethat…”)• Reflectfeelings(“Youseemreallyangry…”)• Tellthemwhathappensnext

Page 48: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

AwarenessTest

• https://www.youtube.com/watch?v=Ahg6qcgoay4

Page 49: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

Seniority

• SeniorityisoneofthemostimportantelementsofanyCBA.

Page 50: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

HowThingsEscalate

• EveryonestoppedtalkingwhenIcameintothelunchroom

• Myperformanceisbeingquestioned

• Co-workerdoesn’tlikethedecisionImade

• Thepatientwasextremelyrude

Page 51: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

WhoDoneIt?

• https://www.youtube.com/watch?v=ubNF9QNEQLA

Page 52: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

GatheralltheFacts

• Yourperceptioncanbeinfluencedbythingsaroundyou.

• Ifyoudon’tlikesomeone,itmightbemoredifficulttolistentothem.

• RememberyoudefendtheCBA!

Page 53: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

AvoidTriggerWords

• Itisalwaysbettertosolveadisputebeforehavingtofileagrievance.• Agrievancecantakealongtimetoresolve.• Ifyoudeveloparespectfulrelationshipwithmanagementyoumaybeabletohelpmembersquicker.

Page 54: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

AskingtheRightQuestions

• Who• What• Where• When• Why• Want

Page 55: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

FindingtheFactsPartTimeEmployee• "ItwasbusywhenIwaswalkingpastthedoorsandheardsomeyelling.ThenIsawaladyquicklywalkout,staringattheexit.ButasIwasapproachingthedoorsIfiguredsomethingweirdwasgoingonbecausetheguysinthatdepartmentkeepdoingpracticaljokeslikegettingbucketsofsteamandshelfstretchers.EvenafterlsawtheladyrunoutIkeptgoing…Ididn'twantwhathappenedtohertohappentome."

FullTimeEmployee• "It’sreallytoughwhenyouhirepeoplewhohaveanaturaldislikeforeachotherandwon'tletitgo.TheseguysgotintoanargumentinthebackroomaboutsomestupidfilmanditlookedliketheyweregettingseriouswhenItoldthemtostopit.WhatreallysuckedwasthatacustomerhadjustcomeintothebackroomforsomethingasIwasgettingthingsundercontrol."

Manager• "AllIknowisthatthiscustomerwasveryembarrassedafterwalkinginonthreeguysscreamingateachotherandwasespeciallyupsetafteraskingaquestionandbeingtoldtoshutup.LuckyIfoundoutaboutit- shewasjustleavingwhenIheardhersaytothecashierthatshe'foundmorethanwhatshewaslookingfor'.Someoneisgoingtogetitandit’snotgoingtobeme."

Page 56: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

MakingYourPoint

• "Well,youknow,wesortofinterviewedtheemployeesthatsawtheincident,Imean,andthey,kindofliketoldus,thatitwasnotwhattheyexpected,andthatoneofthethingstheylikechangedwasthewayitwashandled,youknow?"

Page 57: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

ExaggeratingandEscalating

• “Ican’tbelievethishappenedagain.It’sawful.Youknewitwasabsolutelyimperativethattheorderbesentinby9amorwewouldn’treceivethespecials.Someonemustpayforthismistakeandit’syourfaultsoit’stheendofthelineforyou.Theleastyoucouldhavedonewastogivemeacalltosayyoudidn’tthinkthingswentwell…mostpeoplehavethatmuchcommonsense.”

Page 58: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

GrievanceorComplaint?

• Theworkstationsoftwomembersareclosetoawindow.Theyareconstantlyarguingoverwhetherit’stoohotortoocoldandalwaysopeningandclosingthewindow.

• YounoticethatKimNgstaysintheshopwhentherestofthedepartmentleavestogohome.Afterthishashappenedfourtimes,youtalktoKim.Sheexplainsthathersupervisortoldhertostaylateeachdaytodoextraworkorshe’llbefired.Kimisveryshyandfrightened.

Page 59: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

• ThesupervisortellsChristinetwicethatsheshouldn’tchewgumandblowbubbleswhenshe’sfillinginatthereceptiondeskduringthenoonhour.Shealsotellsherthatthenexttimesheiswarnedshewillbeleftinherclericalrole.ChristinetellstheStewardthatthesupervisoristreatingherunjustly.

• Thesanitationcrewatalocaltanneryhasbeentoldthatthecompanywillnolongerprovidefreeoverallstothemastheyhaveforyears.Nonoticewasprovidedtoeithertheemployeesortheunion.

Page 60: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

• Agroupofworkerswhomakeoutdoorservicecallsinsub-zeroweathercometoyoutocomplainaboutthecompanyissueparkas.Theyarguethattheyarenotwarmenough.Theagreementisonlyspecificabouttoolallowances.

• Thedoorline(about10workers)comestoyou.Thenewqualitycontrolprocedureis“gettingontheirnerves.”Theinspectorsarealwayscombingthroughtheirproduction.“Ifitisnottheinspectors,itistheforepersonthatkeepscheckingonus.”Theywanttofileagrievance.

Page 61: Note Taking Grievance Handling (Read-Only) · 2020. 6. 5. · •It is always better to solve a dispute before having to file a grievance. •A grievance can take a long time to resolve

• Iristurnsoffhermachinetofixaloosewire.Hersupervisorcomesovertoheranddemandsthatsheturnhermachineon.“Youcanfixitwhileitisrunning.Youareholdingupproduction.”Sherefusestoturnitbackon,andthesupervisortellshertogohome.

• Employerrulesspecifythatemployeesbeneatandpersonallywell-groomedatalltimes.BillJonescamebackfromvacationwithashortcutbeard.Overaperiodofaweek,thesupervisorverballywarnedhimthreetimesto“getridofthebeard.”OnFriday,thesupervisorgotfedupwithBillandsuspendedhimfor10workingdays.

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• Aworkercomplainsthatanewsupplypersonleavessuppliestoofarfromherworkstation.Shehasaskedthesupplypersontobringthesuppliescloser,butthesupplypersonkeepsignoringher.Theworkercomplainsthatthenewpersoniscostinghertimeandmoney.Shewantstofileagrievanceagainstthesupplyperson.

• Asupervisorasksaworkertodosomeovertimework.Theworkerasks,“Can’tyougetsomeoneelse?I’vemadeplanstonight!”Thesupervisorsays,“I’mnotgoingtoarguewithyou.Youneverdoyourshareofovertime.Youaresuspendedfortherestoftheweek.”Theworkerwantstofileagrievance.

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TrueorFalse?

• Stewardsdecidewhetherornottofileagrievance.• DutyofFairRepresentationmeanseverygrievancefiledmustgotoarbitration.• SometimestheUnionwillsettleordropagrievanceevenwhenitisclearlyagainstthecollectiveagreement.• StewardsplayaroleintheUnion’sdutyoffairrepresentation.• Unionsoccasionallytreatmemberswithinoneunitdifferently.

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• SometimesaStewardwillhaveadifficulttimerepresentingaproblemmember.• DutyofFairRepresentationappliestonegotiatingthecontractandadministeringit.• AllgrievancesmustbefiledthroughtheLabourBoard.• Youcanfileagrievanceatanytimeafterthebreachhasoccurred.

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• IfyouareinameetingwithManagementandamemberyouarefirstandforemostanEmployee• StewardsareequaltoManagement,notsubordinate.• SometimesManagementwilltrytopunishyoufortheworkyoudoasaSteward.• AllStewardactionisprotectedbytheUnion’simmunity.• Sometimesthingscangetheatedinameetingwithmanagement.

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StepsForWinning

• Investigate• Completethefile• Collectthefacts• WritetheGrievance• KnowtheRelevantLegislation• PresenttoManagement• KnowtheCBA• SharewithRep

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Resources

• CANANEMPLOYERFILEAGRIEVANCEAGAINSTAUNION?• HOWISGENERALHOLIDAYPAYCALCULATED?• DOESEVERYCOLLECTIVEAGREEMENTHAVETOPROVIDEFORAGRIEVANCEPROCEDURE?• WHATARETHEGENERALHOLIDAYSINMANITOBA?• WHATIFTHEUNIONANDTHEEMPLOYERCANNOTSETTLEAGRIEVANCE?• DOEMPLOYERSNEEDTOPROVIDETRANSPORTATIONTOORFROMWORK?• CANEMPLOYEESBANKOVERTIMEANDTAKETIMEOFFLATER?• CANTHEBOARDAUTOMATICALLYCERTIFYTHEUNIONWITHOUTCONDUCTINGAREPRESENTATIONVOTE?

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