notice and agenda of a meeting of the public safety

PUBLIC SAFETY, CUSTOMER SERVICE & OPERATIONS

COMMITTEE MEMBERS Jim Robinson, Chair

Lisa Castañeda Lex Frieden

Don Elder

Thomas C. Lambert President & CEO

ACCESSIBILITY AND SPECIAL ACCOMMODATIONS METRO’s meetings are held in a facility accessible to persons with disabilities. Request for accommodations should be directed to the Board Office at 713-739-4834 at least 48 hours in advance of the meeting. SECURITY Individuals attending this meeting will be subject to being scanned with a security wand and/or metal detector walk through. You and your property are subject to being searched.

Notice and Agenda of a Meeting of the Public Safety, Customer Service & Operations Committee

of the METRO Board of Directors

Metropolitan Transit Authority of Harris County, Texas Lee P. Brown METRO Administration Building

1900 Main Street, 2nd Floor Board Room, Houston, TX 77002 Thursday, October 17, 2019 at 2:00 p.m.

1. Public Comments

2. Opening public safety message to promote safety awareness

S. Cagan

ACTIONS

3. Request Board authorization for the President and CEO to negotiate and execute a contract modification with First Transit, Inc. to exercise an option to extend the period of performance for onsite rolling stock manufacturing inspection services, and to increase the maximum payment amount A. Skabowski

4. Request Board authorization for the President & CEO to negotiate and execute a contract

modification with Sardo Bus & Coach Upholstery to exercise an option for the rebuild of passenger seats and modesty panels aboard 76 transit buses, and to increase the maximum payment amount A. Skabowski

COMMITTEE APPROVAL 5. Request committee approval of possible procurement solicitations

M. Kyme BRIEFINGS

6. Monthly Board Speaker Follow-up R. Frank

http://intranet.ridemetro.org/Departments/ComMarketing/Logos/METRO-Logos/2016-METRO-Logo.jpg

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Public Safety, Customer Service and Operations Agenda Committee Meeting Agenda P a g e | 2

ACCESSIBILITY AND SPECIAL ACCOMMODATIONS METRO’s meetings are held in a facility accessible to persons with disabilities. Request for accommodations should be directed to the Board Office at 713-739-4834 at least 48 hours in advance of the meeting. SECURITY Individuals attending this meeting will be subject to being scanned with a security wand and/or metal detector walk through. You and your property are subject to being searched.

7. Monthly Public Safety, Customer Service, and Operations Report T. Kelly 8. Monthly Rail Safety Update

S. Cagan

9. Bluetooth Proximity Alert System Update A. Skabowski

10. HOV/HOT Lane Weekend Pilot Update A. Skabowski

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BOARD BRIEFING SUMMARY FORM Page | 1

THIS IS A CONTROLLED DOCUMENT / VERIFY VERSION LEVEL PRIOR TO USE Form #: EXO-FOR-001

Current Version: 2.0

Effective as of: 09/03/2019 Current Version Due for Review on: 09/01/2020

AGENDA MONTH AND YEAR:

SUBJECT: Monthly Safety Message

FROM: Safety, Sean Cagan

I. SUMMARY:

To open each Public Safety, Customer Service & Operations Committee with a public safety message to promote safety

awareness.

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REQUEST FOR BOARD ACTION FORM Page | 1


Current Version: 6.0 Effective as of: 09/03/2019

Current Version Due for Review on: 09/01/2020

AGENDA MONTH AND YEAR: October 2019

PROJECT NAME: On-Site Rolling Stock Manufacturing Inspection Services Modification

FROM: Maintenance Support – Andrei Dragomir

I. RECOMMENDATION [Agenda Summary]:

Request Board authorization for the President & CEO to negotiate and execute a contract modification with First Transit, Inc., to exercise an option to extend the contract for one additional year and increase the maximum contract amount to $1,625,674.00, to provide on-site inspection services of METRO’s rolling stock.

II. DATE AND IDENTIFICATION OF PRIOR BRIEFING OR AUTHORIZING ACTION [If applicable]:

Resolution No. 2015-165; Resolution No. 2019-13

III. MAXIMUM CONTRACT AMOUNT

Includes base contract value and owner-controlled contingencies, if applicable: $ 1,625,674.00

IV. BUDGET DETAILS:

V. BUDGET NOTES [Funding for future periods (if any) will be included in future budget submissions]:

Included in the FY2020 Capital Budget

VI. SPECIFIC EXPLANATION:

The Federal Transit Administration (FTA) requires that METRO have inspectors present at the manufacturing facilities during production of rolling stock (buses and paratransit vans). METRO utilizes on-site Rolling Stock Manufacturing Inspection Services in lieu of sending METRO's own personnel to the manufacturing plants for extended periods. The on-site Rolling Stock Manufacturing Inspection Services are also used by Metro to assist in completing a Buy America compliance certification for each bus and paratransit van delivery as required by the FTA.

METRO executed a contract with First Transit Inc. for on-site Rolling Stock Manufacturing Inspection Services in the not-to-exceed amount of $663,199.00. The contract was effective for a period of three years with two 1-year

Budgeted Source

Dept. Name

Grant Funding

Y/N

Previous FY Expenditures

Budgeted FY2020 FY2021 Out Years

Total Budgeted # months: 0

Budgeted # months: 12



Operating $ 0.00 Capital Operati

ons N 947482 491386 186806

$1,625,674.00

General Mobility

$ 0.00

Debt Service

$ 0.00

Total $947,482.00 $491,386.00 $186,806.00 $ 0.00 $1,625,674.00

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REQUEST FOR BOARD ACTION FORM Page | 1


Current Version: 6.0 Effective as of: 09/03/2019

Current Version Due for Review on: 09/01/2020

AGENDA MONTH AND YEAR: October, 2019

PROJECT NAME: Transit Bus Passenger Seat Rebuild: Option Period 2 (FY2020)

FROM: Operations/Maintenance Support, Gary Glasscock – Director of Maintenance Support

I. RECOMMENDATION [Agenda Summary]:

Request Board authorization for the President & CEO to negotiate and execute a modification to the existing contract with Sardo Bus & Coach Upholstery to exercise the second option to rebuild an additional seventy-six (76) Orion VII Low-floor buses in Fiscal Year 2020 for a maximum amount of $242,532.72, with an aggregate contract amount of $880,776.72.

II. DATE AND IDENTIFICATION OF PRIOR BRIEFING OR AUTHORIZING ACTION [If applicable]:

Resolution 2018-73 Resolution 2018-113

III. MAXIMUM CONTRACT AMOUNT

Includes base contract value and owner-controlled contingencies, if applicable: $ 880,776.72

IV. BUDGET DETAILS:

V. BUDGET NOTES [Funding for future periods (if any) will be included in future budget submissions]:

Included in the FY2020 Operating Budget


In June of 2018, the Board authorized the execution a one-year contract (#7318000091) with Sardo Bus & Coach Upholstery for the FY2018 rebuild of passenger seats and modesty panels on one-hundred (100), transit buses with an aggregate amount of $319,122, with two additional one (1) year options.

In October of 2018, the Board authorized the execution "OPTION PERIOD 1 (FY 2019)" of the contract for the rebuild of passenger seats and modesty panels aboard an additional one-hundred (100), transit buses at a not to exceed amount of $319,122, bringing the total contract cost to $638,244.

Budgeted Source

Dept. Name

Grant Funding

Y/N

Previous FY Expenditures

Budgeted FY2020 FY2021 Out Years

Total Budgeted # months: 15




Operating $638,244 $242,532.72 $880,776.72 Capital $ 0.00 General Mobility

$ 0.00

Debt Service

$ 0.00

Total $638,244.00 $242,532.72 $ 0.00 $ 0.00 $880,776.72

8/62

RESOLUTION 2018 - 113

A RESOLUTION

AUTHORIZING THE PRESIDENT & CEO TO NEGOTIATE AND EXECUTE A CONTRACT

MODIFICATION WITH SARDO BUS & COACH UPHOLSTERY TO EXERCISE AN OPTION TO

REBUILD PASSENGER SEATS ON 100 METRO BUSES, AND MAKING FINDINGS ANDPROVISIONS RELATED TO THE FOREGOING SUBJECT

WHEREAS, pursuant to Resolution No. 2018-73, the Metropolitan Transit Authority of Harris

County, Texas ("METRO") executed a contract with Sardo Bus & Coach Upholstery (the "Contractor") to

rebuild passenger seating inserts and modesty panels on one hundred (100) Orion VII low-floor buses

during fiscal year 2018, with options to rebuild passenger seats on additional buses; and

WHEREAS, METRO requires the rebuild of passenger seating inserts and modesty panels on an

additional one hundred (100) buses during fiscal year 2019; and

WHEREAS, management recommends that METRO exercise the first option of the original

contract with the Contractor to rebuild an additional one hundred (100) low-floor buses for fiscal year 2019,

increasing the contract amount by $319,122, and resulting in a new maximum aggregate contract amount

of$638,244.

NOW, THEREFORE, BE IT RESOLVED THAT:

Section 1. The METRO Board of Directors hereby authorizes the President & CEO to negotiate

and execute a modification to METRO's existing contract with Sardo Bus & Coach Upholstery to exercise

an option to rebuild passenger seats for one hundred (100) Orion VII low-floor buses during fiscal year

2019, increasing the contract amount by $319,122, and resulting in a new maximum aggregate contract

amount of $638,244.

Section 2. This Resolution is effective immediately upon passage.

Page 1 of 2

10/62

I hereby certify that the above resolution isaccurate in describing the action herein of theBoard of Directors on the date below.

ce President & General Counsel

PASSED this 25th day of October, 2018APPROVED this 25th day o f October, 2018

ATTEST:

/hy»eceivedGy€#*-462 031*44

, A I]Iggy # 6 20 f8 < <ssistant Secretary

Board Office

4#ms count

CALul M*00*la'uCarrin F. Patman

Chair

Page 2 0 f 2

Exedutive/Vf

11/62

RESOLUTION 2018 - 73

A RESOLUTION

AUTHORIZING THE PRESIDENT & CEO TO NEGOTIATE AND EXECUTE A CONTRACT WITH

SARDO BUS & COACH UPHOLSTERY TO REBUILD PASSENGER SEATS ON METRO BUSES,AND MAKING FINDINGS AND PROVISIONS RELATED TO THE FOREGOING SUBJECT

WHEREAS, the passenger seat inserts and the panels in front ofthe forward-facing seats on certain

buses in the Metropolitan Transit Authority of Harris County, Texas ("METRO") fleet require replacement

due to damage from ordinary wear and tear; and

WHEREAS, METRO issued an Invitation for Bid to rebuild such passenger seats and Sardo Bus

& Coach Upholstery was the only vendor that submitted a bid, and such bid was determined to be responsive

and responsible; and

WHEREAS, management recommends that METRO enter into a contract with Sardo Bus & Coach

Upholstery to rebuild the passenger seats on 100 Orion VII low-floor buses, with a maximum contract

amount of $319,122;

WHEREAS, such contract also includes an option to rebuild additional 100 Orion VII low-floor

buses in Fiscal Year 2019, for a maximum contract amount of $319,122, and a second option to rebuild

additional 76 Orion VII low-floor buses in Fiscal Year 2020, for a maximum contract amount of

$242,532.72, resulting in an aggregate contract amount of $880,776.72, which such options are subject to

approval by the METRO Board of Directors prior to exercise.

NOW, THEREFORE, BE IT RESOLVED THAT:

Section 1. The METRO Board of Directors hereby authorizes the President & CEO to

negotiate and execute a contract with Sardo Bus & Coach Upholstery to rebuild the passenger seats on 100

Orion VII low-floor buses, with a maximum contract amount of $319,122, with an option to rebuild

additional 100 Orion VII low-floor buses in Fiscal Year 2019, for a maximum contract amount of $319,122,

and a second option to rebuild additional 76 Orion VII low-floor buses in Fiscal Year 2020, for a maximum

contract amount of $242,532.72, resulting in an aggregate contract amount of $880,776.72.

Page 1 of 2

12/62

Section 2. Each option in the contract is subject to approval by the METRO Board of Directors

prior to exercise.

Section 3. This Resolution is effective immediately upon passage.

I hereby certify that the above resolution isaccurate in describing the action herein of theBoard of Directors on the date below.

t & General Counsel

PASSED this 28th day of June, 2018APPROVED this 28th day of June, 2018

ATTEST:

1 9-1Rhca PerryAssistant Secretary

.90350-0,06=Carrin F. Patman

Chair

Page 2 of2

Exehive \1cePres

13/62

Rev. 8/3/17

SUMMARY OF PROCUREMENT

PROJECT NAME: CONTRACT NO.:

PURPOSE:

Exercise Option Period 2 to rebuild seats on 76 buses.

CONTRACTOR:

Sardo Bus & Coach Upholstery 512 W. Rosecrans Ave. Gardena, CA 90248

CONTRACT VALUE:

$ 319,122.00 $ 319,122.00 (Mod 001) $ 242,532.72 (Mod 002) $ 880,776.72

TYPE OF CONTRACT:

Firm Fixed Price

PERFORMANCE PERIOD:

Ninety (90) Days

SMALL BUSINESS PARTICIPATION:

A Small Business goal was not established for this contract due to limited subcontracting opportunities.

BACKGROUND: METRO Board Resolution No. 2018-73 dated June 28, 2018 authorized

METRO Contract No. 7318000091 with Sardo Bus & Coach Upholstery to rebuild passenger seats on 100 transit buses. The contract included two (2) option periods. Board Resolution No. 2018-113 authorized Modification No. 001, exercising Option Period 1 for seat rebuilds for 100 additional buses. METRO now wishes to exercise Option Period 2 for additional seat rebuilds. This modification will exercise Option 2 and increase the total contract amount by $242,532.72 for 76 additional buses. The option price is the same as the base contract price and was found to be fair and reasonable by METRO’s Audit Department.

FUNDING:

Local METRO funds will be utilized

RECOMMENDATION:

Based on the above, it is recommended that this contract modification to exercise Option Period 2 to rebuild passenger seats on 76 buses in the amount of $242,532.72 be approved.

Transit Bus Passenger Seat Rebuild

7318000091

14/62

COMMITTEE APPROVAL FOR SOLICITATION FORM Page | 1





PROJECT NAME: Anticipated Procurement Report

FROM: Procurement & Materials Department - Michael Kyme, Chief Procurement Officer

I. SOLICITATION APPROVAL FOR:

II. BUDGET NOTES [Funding for future periods (if any) will be included in future budget submissions]:


VII. SMALL BUSINESS PARTICIPATION [To be completed by Small Business]:

REQUIRED SIGNATURES

Department Head / Executive Vice President:

Small Business:

Chief Procurement Officer:

Chief Financial Officer:

General Counsel:

Deputy CEO:

President & CEO:

16/62

FY2020ANTICIPATED PROCUREMENT REPORT

Solicitations over $50KOctober Consent List

Q1

NO. PROJECT DESCRIPTIONPROCUREMENT

METHOD (RFP, RFQ, IFB)

ANTICIPATED SMALL BUSINESS

GOAL

ANTICIPATED ADVERTISEMENT

MONTHCOMMENTS

BOARD COMMITTEE

PREVIOUS BOARD COMMITTEE

CONCUR Y

1

Addition of 3rd Elevator at Burnett Transit

Center/Casa De Amigos Station

IFB 25% November One (1) Year Contract Capital & Strategic

Planning Committee

2

Architectural and Engineering Services for

The Northline Transit Center Parking

RFQ 35% November One (1) Year Design ContractCapital & Strategic

Planning Committee

3Corrosion Control Testing Services

RFQ N/A NovemberFour (4) Year Contract for Corrosion Control Testing

Services

Capital & Strategic Planning

Committee

4

Rehabilitation of Oil/Water Separator at

Polk Bus Operating Facility

IFB 20% November One (1) Year Contract Capital & Strategic

Planning Committee

5West Bellfort Park & Ride Modifications

RFQ 35% NovemberOne (1) Year Contract for Design

Modifications to the West Bellfort Park & Ride

Capital & Strategic Planning

Committee

6 Bus Fluids IFB N/A NovemberTwo (2) Year Contract to

Purchase Bus Fluids

Public Safety, Customer Service &

Operations Committee

7 Rail Car Parts IFB N/A NovemberOne (1) or Two (2) Year Contract

to Purchase Rail Car Parts

Public Safety, Customer Service &

Operations Committee

17/62






SUBJECT: Board Speaker Follow-up

FROM: Customer Service, Russ Frank

I. SUMMARY:

18/62

Customer Service – Board Speaker Follow-Up

Public Safety, Customer Service & Operations Committee Meeting

Page 1 of 3


METRO Board of Directors Meeting

September 26, 2019

The following individuals spoke at the METRO Board of Directors Meeting:

1. Herbert Sam

SUBJECT: METROLift and Bus Stop Requests

Mr. Sam would like METRO to change its fare policy to allow METROLift monthly pass customers to use one ticket for travel in the extended METROLift service area. He would also like the bus stop across the street from the Metropolitan Multi-Service Center on West Gray to have better access into the parking lot. METRO’s bus stop improvements in the right-of-way are complete. We are coordinating with the shopping center management regarding connecting the improvements to the adjacent private property parking lot.

2. David Tidmore SUBJECT: Safety & Security at METRO Bus Stops

Mr. Tidmore made comments on bus operators parking buses that block driveways and crosswalks. He also commented that bus operators should not start driving until all passengers are sitting in their seats.

3. Richard Terrault SUBJECT: METROLift Customer Service

Mr. Terrault commented on his experience with METROLift. Mr. Lambert has a meeting scheduled with Mr. Terrault on October 18.

4. Commissioner Steve Radack SUBJECT: General Comments

Mr. Radack asked the Board to consider eliminating or reducing bus fares (not rail fares), because he thinks it will increase ridership.

5. Trinidad Renteria SUBJECT: Bus Service on the 3-Langley and 45-Tidwell

Mr. Renteria commented on several routes needing adjustment to meet the increased ridership and timeliness of the bus (45-Tidwell / 3-Langley Little York). He suggested to elevate future rail extensions to avoid service interruptions due to flooding.

6. Michael Griffin SUBJECT: Operation of HOV Lanes on the weekend

19/62



Page 2 of 3

Mr. Griffin asked to extend the HOV weekend service and requested that we increase the advertising of the service. Mr. Lambert advised Mr. Griffin that the pilot service was extended until the end of the year and the pilot was extended to the Gulf freeway as well. Since the Board meeting, the I-45 South HOV lane is open to inbound traffic on the weekend through the end of the year.

7. Lavergne Crump SUBJECT: General Comments

Ms. Crump made general comments.

8. Dominic Mazoch SUBJECT: Thanks for Flowers and Comments Regarding Various Routes

Mr. Mazoch thanked METRO for the flowers and Russ Frank and his customer service staff for the card honoring his late mother. He expressed gratitude for being able to use METRO to visit his mother while she was in hospice care.

9. Jim Neal SUBJECT: Unknown Topic

Mr. Neal would like METRO to extend the hours of the HOV lanes during the Astros playoff series.

10. Otis Robinson SUBJECT: Northeast Area: Request for Frequent Bus Service

Mr. Robinson, a METRO bus operator, suggested that the Route 28 and Route 78 get combined as well as increase the frequency of the route.

11. Broderick Butler SUBJECT: Northeast Community Service Bus Service

Mr. Butler thanked METRO for the changes made to Route 3 Langley. He also made general comments regarding increasing the frequency of routes, improving accessibility, and adding more Transit Centers. He suggested conducting a study on the Northeast area.

12. Nina Valley SUBJECT: Claim

Ms. Valley says she was injured last year while on a METRO bus and no one from METRO has contacted her.

On August 18, 2018, Ms. Valley was a passenger on a METRO bus that was involved in an intersection collision with another vehicle which failed to yield the right-of-way at a red light.

20/62



Page 3 of 3

The police report shows that the driver of the other vehicle disregarded a stop and go signal and was faulted for the accident. The report also notes that the driver of the other vehicle left the vehicle and fled the accident scene on foot without providing any information. Ms. Valley filed a notice of claim with METRO that month. On August 28, 2018, METRO formally notified Ms. Valley, in writing, that her claim was denied. Subsequently, METRO received a letter of representation from Ms. Valley’s attorney. On September 7, 2018, METRO also notified Ms. Valley’s attorney that the claim was denied. Ms. Valley was not satisfied with the denial of liability and indicated that she would appeal this decision to the Board of Directors. Following the Board meeting, our Claims Division has attempted to contact Ms. Valley again to answer any questions she has about her claim, but she has not returned their calls.

21/62






SUBJECT: Operations, Public Safety & Customer Service Monthly Report

FROM: EVP, Operations, Public Safety & Customer Service, Timothy Kelly

I. SUMMARY:

A monthly report of Key Performance Indicators (KPIs) for METRO's

- Safety

- Police

- HOV/HOT Lanes

- Customer Service

- Operations (Bus, Rail, METROLift, STAR Vanpool)

22/62

October 2019

23/62

Public Safety, Customer Service, OperationsBoard Committee Meeting

Monthly Report

3 • Safety

5 • Police

8 • HOV / HOT Lanes

9 • Customer Service

14 • Operations ‐ Bus

15 • Operations ‐ Star Vanpool

16 • Operations ‐ Rail

17 • Operations ‐ METROLift

Page 2 of 1724/62


Monthly Report

SAFETYMEASURE DEFINITION Benchmark

Bus Accidents 49

MEASURE DEFINITION Benchmark

Rail Accidents 8

Transit incident with passenger injuries that requires immediate medical treatment away from the scene or a collision between a bus and an object such that the amount of damage exceeds $1,000.

Reflect collisions between METRORail and other vehicles, pedestrians or bicyclists.

Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug SepFY18 48 30 49 43 54 53 43 58 53 51 46 47FY19 48 45 40 46 43 57 45 64 55 52 45 47Benchmark 49 48 48 49 52 52 50 49 50 49 49 49

0

10

20

30

40

50

60

70

FY18 FY19 Benchmark

Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug SepFY18 9 15 8 11 6 12 7 10 5 16 6 8FY19 3 6 9 2 8 7 11 10 11 9 10 8Benchmark 9 9 9 8 8 8 8 8 8 8 8 8

02468

1012141618

FY18 FY19 Benchmark

12

13

01 1

0

2

49

2

77

8

1011

89

8

0

2

4

6

8

10

12

Oct

Nov De

cJa

nFe

bM

ar Apr

May Jun Jul

Aug

Sep

Preventable Non-Preventable

18 14 13 15 12 17 1727

19 2213 13

3031

2731

31

4028

37

37 30

32 34

0

10

20

30

40

50

60

70

Oct

Nov De

c

Jan

Feb

Mar Ap

r

May Jun Jul

Aug

Sep

Preventable Non-Preventable

Page 3 of 1725/62


Monthly ReportMEASURE DEFINITIONRail Accidents by Type

Reflect collisions between METRORail and other vehicles, pedestrians or bicyclists by their categorical type.

Illegal Turns, 2

Ran Red Light, 4

Pedestrian/ Cyclist, 2

Rail Accidents by Type

2

4

1

1

0

1

2

3

4

5

Illegal Turns Ran Red Light Pedestrian/ Cyclist Sideswipe Suicide LRV Rear EndVehicle

Other

Rail Accidents by Type

Sept - No Injuries Sept - Injuries Sept - Fatalities

Page 4 of 1726/62


Monthly Report

MEASURE DEFINITION Benchmark

Part I Crime 70

MEASURE Benchmark

Part I Crime By Location 35Incidents that occur on METRO property, meaning Park & Ride lots, Transit Centers, On-board

Buses and Light Rail Vehicles (LRVs) and on Light Rail Vehicle (LRV) Platforms.

POLICE

These crimes include Homicide, (Agg) Sexual Assault, Robbery, Agg Assault, Burglary, Larc/Theft, Auto Theft and Arson.

DEFINITION

2632 33 33

41 4033

4540 41

5043

0

10

20

30

40

50

60

70

80

Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep

FY18 FY19 Benchmark is 70

14

2 26

1

Crime TypeSeptember

Homicide (Agg) Sex AssaultRobbery Agg AssaultBurglary Larc/TheftAuto Theft Arson

13

22 18

28 26

30

23 23 21

26

36

27

5

10

15

20

25

30

35

40

Oct

Nov De

cJa

nFe

bM

ar Apr

May Jun Jul

Aug

Sep

P&R/TC/Bus/Rail & Platform

Benchmark is 35

0

5

10

15

20

25

30

35

40


Park & Ride Transit Center On-Board Bus On-Board LRV LRV Platform

Page 5 of 1727/62


Monthly ReportMEASURE

Part II Crime

*Starting in FY19, only Part II Crime that qualifies for the FBI's Uniform Crime Report will be reflected in this report.

DEFINITIONCriminal offenses that occur on METRO property, meaning Park & Ride lots, Transit Centers, on-board Buses and Light Rail Vehicles (LRVs) and on Light Rail Vehicle (LRV) Platforms reported in the FBI's Uniform Crime Report but not qualified as a Part I Crime.

99 9381 77

6982 83 88 89

103 103

135

0

20

40

60

80

100

120

140

160

180


FY18 FY19

On Board Bus

LRV Platform

0

10

20

30

40

50

SEPTEMBER

Park and Ride Transit Center On Board Bus Bus Op. Facility

Bus Shelter Bus Stop Non Transit Building (store, com.) Facility

HOV Lane On Board LRV LRV Platform Rail Tracks

Rail Transfer Station Extra Job Traffic Stop Pedestrian Stop

Along Rail, But Not System Along the Bus Route Parking Lot / Garage (Lot B) METROLift

Page 6 of 1728/62


Monthly ReportMEASURECode of Conduct Suspension Notices

DEFINITION

The total number of METRO Code of Conduct Suspension Notices issued per month for violation of prohibited conduct on METRO property. A suspension notice may only be issued by a METRO Police Officer.

76

3

5

3

6 6

1011

8

34

0

2

4

6

8

10

12


FY18 FY19

Page 7 of 1729/62


Monthly Report

HOV/HOT LANESMEASURECitations Issued

MEASURE Goal

Average Lane Speed

45mph

The average lane speed from both the AM (7-8) and PM (5-6) peak hours of operation on all five HOV lanes are held to an FTA set goal of 45 mph at minimum. The speed is measured using data collected when a vehicle, with a toll tag, enters the lane and travels the full length. The system measures that vehicles entry and exit of the lane and an algorithm calculates the speed based on that data.

DEFINITIONThe total number of METRO HOV/HOT citations issued per month and per freeway corridor. Citations are issued by a Police Officer and could be either a warning citation or finable citation.

DEFINITION

1,90

1

793

467

1,15

3

978

1,19

9

1,24

4 1,48

5

1,26

1

1,16

4

1,10

1

930

200

400

600

800

1,000

1,200

1,400

1,600

1,800

2,000


FY19 Totals

203

273

108

188

158

50

100

150

200

250

300

SEPTEMBER

45N 45S 290 59N 59S

0

10

20

30

40

50

60

70

80

AUGUST SEPTEMBER

45N 45S 290

59N 59S Goal is 45 mph

48

5752

5662

58 5953

47 46

SEPTEMBER MPH

45NAM7-8

45NPM5-6

45SAM7-8

45SPM5-6

290AM7-8

290PM5-6

59NAM7-8

59NPM5-6

59SAM7-8

59SPM5-6

Page 8 of 1730/62


Monthly Report

CUSTOMER SERVICE - CALL CENTERMEASURE MEASURECustomer Calls

Customer Call Type

MEASURE Benchmark MEASURE

Customer Average Call Wait Time

:01:45Call Translation Assistance

Amount of time a call waits in queue to be processed or answered

Total number of customers needing assistance in a language other than English, received in the Call Center

DEFINITION DEFINITION

Total number of calls received by monthTotal number of calls received by queue type for current month


137,

049

121,

519

121,

584

125,

843

120,

374

127,

482

124,

042

162,

597

152,

078

142,

801

159,

441

159,

889

-

20,000

40,000

60,000

80,000

100,000

120,000

140,000

160,000

180,000


72,440 72,773

3,826 484

4,065 3,922

2,379

- 20,000 40,000 60,000 80,000SE

PTEM

BER

METRO Receptionist ComplaintLost & Found Q-CardGeneral Information (Spanish) General InformationIVR (Automated System)

:01:59

:01:12:01:07:01:11

:01:48

:01:15:01:02:01:00

:00:48

:01:02

:01:18

:01:41

:00:00

:00:21

:00:42

:01:03

:01:24

:01:45

:02:06


FY19 YTD Average Benchmark (Minutes)

-

500

1,000

1,500

2,000

2,500

3,000

3,500

4,000

4,500


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Monthly ReportMEASUREPublic Comments

CUSTOMER SERVICE - RIDE STOREMEASURE MEASUREIn-Person Translation Assistance

In-Person Customer Service

Total number of customer comments and type received by month

DEFINITION

DEFINITION DEFINITIONTotal number of customers needing assistance in a language other than English (1900 Main, 1001 Travis, and Fannin South)

Total number of customers serviced at RideStores for assistance other than buying transit fares

4,58

1

3,50

6

2,79

7

3,08

6

3,23

7

3,13

9

3,29

9

3,48

4

3,11

0

3,39

0 3,85

7

3,89

6

-

500

1,000

1,500

2,000

2,500

3,000

3,500

4,000

4,500

5,000


FY18 FY19

69

3,418

409

Comments by Type - September

Comments Complaints Commendations

1,43

9

2,09

6

962

595

557 64

1 852

543

333

292

342

270

-

500

1,000

1,500

2,000

2,500


In-Person Translation Assistance

7,89

2

5,32

6

2,82

1 4,56

9

1,57

0

4,83

9 6,40

1

7,20

7

5,21

3

4,22

3

3,96

4

6,63

4

2,32

5

1,38

1

1,15

7

1,38

7

5,14

7

2,85

2

2,89

6 3,69

4

3,05

9

2,37

1

1,35

5

1,50

1

10,217

6,707

3,978

5,956 6,717

7,691

9,297

10,901

8,272

6,594

5,319

8,135

-

2,000

4,000

6,000

8,000

10,000

12,000


Customer Information Lost & Found

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Monthly ReportMEASURE MEASURE

In-Person Fare Transactions

On-Line Fare Transactions

MEASUREType of QFare Card


Total number of transit fares sold in RideStores by type

Total number of transit fares sold on-line by type

DEFINITION

Types of METRO Q Fare Card sold in-person and on-line

29,3

19

42,0

82

18,2

60

14,1

44 24

,037

27,7

41

16,9

26

39,3

80

19,8

08

23,2

63

27,3

37

32,5

03

-

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

45,000


Q Card METRO Money METROLift Convention Pass

5,24

6

2,80

2

1,86

9

4,19

1

1,25

5

1,59

7

4,61

7

1,83

6

5,66

9

2,45

5

4,24

0

2,70

7

-

1,000

2,000

3,000

4,000

5,000

6,000


Q Card METRO Money METROLift Convention Pass

2,157

266 465

1,071 1,198

23 23 6 46 35 245

- -

500

1,000

1,500

2,000

2,500

SEPTEMBER

Q Card Q Card - Senior Q Card - Disabled Q Card - Student

Day Pass Day Pass - Senior Day Pass - Disabled Day Pass - Student

365 Day Disabled Veterans Pass (MVP) 70+ Convention Pass

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Monthly ReportMEASURE MEASUREMETROLift Fare

METRO Money

MEASURE

Fannin South Parkers

DEFINITION DEFINITIONTotal number of METROLift transit fares sold in-person and on-line

Total number of METRO Money sold by type in-person and on-line

Total number of parking transactions by type per month

DEFINITION

2,718

631 552 672 609 669

900 653 583 513

671 587

-

500

1,000

1,500

2,000

2,500

3,000


Single Books Monthly 365 Day Pass

26,0

08

40,6

32

16,2

62

12,3

97 20

,712

23,8

85

14,8

15

36,7

10

18,1

15

22,9

21

24,0

47

29,0

88

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

45,000


$1.25 $2.50 $5.00 $10.00 $20.00

14,409 12,218 11,630 12,396

16,038

35,017

11,191 11,792 11,552 12,248 12,463 13,527

-

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

45,000


Monthly Daily Special Events FY18

Page 12 of 1734/62


Monthly ReportMEASURERetailer Transactions

DEFINITION

Total number of Q Cards loaded by a retailer

32,999 33,881

25,668 28,210

25,455 26,585 27,996 27,699

25,540 26,733 28,473 27,824

-

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000


Page 13 of 1735/62


Monthly Report

OPERATIONS - BUSMEASURE Goal

Local OTP 75%

MEASURE Goal

Park & Ride OTP 76%

DEFINITIONConsidered on-time if it does not leave early and is within a five (5) minute window, after the scheduled departure time.

DEFINITIONConsidered on-time if it does not depart early (except when leaving a Park & Ride lot in the morning because it’s full) and is within a five (5) minute window, after the scheduled departure time.

74.8% 74.6% 75.3% 76.1% 75.7% 76.6% 76.1% 75.7% 76.6% 77.5% 76.3% 75.0%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Local - Bus Goal is 75%

77.6% 76.9% 77.1% 78.7% 77.4% 78.7% 78.4% 77.8% 77.6% 77.6% 75.1% 75.9%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Park & Ride - Bus Goal is 76%

Page 14 of 1736/62


Monthly ReportMEASURE DEFINITION Goal

Bus MDBF 7,750

OPERATIONS - STAR VANPOOLMEASUREPassenger Trips

Reflects any mechanical issue encountered during operation of the vehicle in revenue service that requires a maintenance action resulting from a mechanical failure; includes warranty and fleet defects but excludes accidents.

DEFINITION

The number of passenger trips taken on any STAR Vanpool routes.

*Reflects the estimated number of passenger trips for the month, all logs are not received and data processed in time for this report. True number for STAR Vanpool passenger trips will be reflected in next month's report.

-

2,000

4,000

6,000

8,000

10,000

12,000

14,000


Mean Distance Between Mechanical Failures - All Buses Goal

-

20,000

40,000

60,000

80,000

100,000

120,000

140,000

160,000

180,000

200,000


FY18 FY19

Page 15 of 1737/62


Monthly Report

OPERATIONS - RAILMEASURE DEFINITION Goal Goal Goal

Rail OTP 93% 95% 95%

MEASURE DEFINITION

Rail MDBSI

Considered on-time when the train departs from the beginning of the line and arrives at the end of the line less than five (5) minutes after the scheduled time.

Goal

Mean Distance Between Service Interruptions (MDBSI) is classified as any interruption where passengers are delayed by one (1) minute or greater of lost time. 18,000

91.9

%93

.3%

91.7

%92

.7%

92.6

%84

.6%

92.4

%92

.3%

93.3

%93

.6%

93.3

%92

.7%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Oct

Nov De

cJa

nFe

bM

ar Apr

May Jun Jul

Aug

Sep

Rail - Red Line Goal is 93%

98.7

%98

.7%

98.9

%98

.1%

97.3

%97

.9%

97.9

%97

.4%

97.7

%97

.3%

97.8

%97

.4%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Oct

Nov De

cJa

nFe

bM

ar Apr

May Jun Jul

Aug

Sep

Rail - Green Line Goal is 95%

98.4

%98

.3%

98.9

%94

.6%

95.5

%95

.2%

94.5

%93

.6%

95.4

%95

.4%

95.4

%95

.5%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Oct

Nov De

cJa

nFe

bM

ar Apr

May Jun Jul

Aug

Sep

Rail - Purple Line Goal is 95%

-

5,000

10,000

15,000

20,000

25,000

30,000

35,000


Mean Distance Between Service Interruptions - Rail Goal is 15,000

Page 16 of 1738/62


Monthly Report

OPERATIONS - METROLIFTMEASURE MEASURE Goal

Passenger Trips

On Time Performance 90%

MEASURE Goal MEASURE Benchmark

Mean Distance Before Failure

20,000 No-Shows 3%

DEFINITION DEFINITIONThe number of non-unique passengers who board METROLift vehicles (van, minivan, taxi cab backup, METROLift Subsidized Program (MSP)).

The percentage of pickups / drop-offs made within a designated service window (30 minutes) including appointment times.


The average number of vehicle-miles traveled before a mechanical failure (breakdown).

The percent of all scheduled trips when a customer fails to show up for a scheduled trip.

*Prior months are subject to shift based on finalization of contractor documentation.

0

50,000

100,000

150,000

200,000

250,000


FY18 FY19

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%


METROLift Goal is 90%

-

5,000

10,000

15,000

20,000

25,000

30,000

35,000


Mean Distance Between Mechanical Failures - METROLift

Goal is 20,000

0%

1%

2%

3%

4%


FY18 FY19 Benchmark is < 3%

Page 17 of 1739/62






SUBJECT: Monthly METRORail Safety Update

FROM: Safety, Sean Cagan

I. SUMMARY:

To brief the Public Safety, Customer Service, and Operations Committee on safety initiatives taken by METRO since last

month's briefing and discuss current and future safety initiatives.

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Public Safety, Customer Service & Operations

October 2019

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Initiating Planning Executing Monitoring Closing

2

Project Management Phases

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• Shared Lane Studies • Rail Training Simulator

• Wayside Horns

• Upgrade Pedestrian Signals to Accessible (Audible Countdown)

• LRV Cab Cameras

• Quad Gates-UH Entrance #6

• Traffic Signal Arm-Main/Pease

• Rail Alignment Fencing

• Enhance platform tactile pavers

• Upgrade METRORail signage

• Sunset Reconstruction

• Pedestrian Crossing Gates

3

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•All • Railroad Advance Pavement Markings

• LED Traffic Signal Backplates

• Naomi Grade Crossing Indicator

• Pre-signals or signal timing

• Bluetooth Proximity Alert System

• High Visibility Pavement Markings

4

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5

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6

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7

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8

Safety Assessment Recommendations

In progress 10

Under Consideration 1

Closed 49

Total 60

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SUBJECT: Bluetooth Proximity Alert System (BPAS) Update

FROM: Operations, Andrew Skabowski

I. SUMMARY:

To update the Public Safety, Customer Service and Operations Committee on the Bluetooth Proximity Alert System

(BPAS).

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Public Safety, Customer Service & Operations Committee

October 2019

METRO’s mission is to provide safe, clean, reliable, accessible and friendly public transportation services to

our region.

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Initial Goal:− Investigate safety technologies to mitigate distracted pedestrians and

cyclists along light rail lines.

Initial Timeline:− Install equipment for 12 months and reevaluate at that time

Setup at Four Locations− Lamar, Wheeler, Sunset & Dryden

2

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Bluetooth Beacon located on the dash of each LRV

3

BPAS Device with a receiver, amplifier and speaker tied to local power

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Reliability of equipment initially was good but has been spotty at best− Frequent failures

− System cannot tell you when it is not working

− Non vital not typical of standard railroad signal design

4

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Single largest issue has been lack of directional cab activation− Came up with work around and installed on a number of trains

− Reliability and installation issues

− Continues to make announcements after the train has passed the BPAS box

− At busy locations such as Lamar announcements seem to be continuous

5

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Prototype Solar powered system

− Power demand of units

− Ability to place solar panels

− Limited functionality to two to three hours (won’t work at night)

Incorporation of “train on approach” signage

−More traditional signage tied into the BPAS system caused numerous failures

6

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Staff would like to discontinue testing of the base BPAS system

Utilize “train on approach” signage and tie into rail signal system− Typical approach used by industry

7

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SUBJECT: HOV/HOT Weekend Pilot Update

FROM: Operations, Andrew Skabowski

I. SUMMARY:

To brief the Public Safety, Customer Service & Operations Committee on the HOV/HOT Lane Weekend

Operations Pilot.

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Public Safety, Customer Service & Operations Committee October 2019

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22

I-45 North HOV/HOT (Express) Lane:This program which started in May of this year was slated to end in late

September, now extended through the end of December 2019.

I-45 South HOV/HOT (Express) Lane:This program started on October 5 and will continue through the end of

December 2019.

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Release Date: Sep. 30, 2019 Media Hot Line: 713.739.4040

METRO Board Approves Extension and Expansion of Popular HOV Pilot Project

Weekend commuters will continue to enjoy drives into downtown without having to battle congested roadways.

METRO's popular I-45 North HOV pilot program will be extended and expanded through the end of December 2019. The pilot program, which began in May of this year, was slated to end in late September. METRO’s Board of Directors decided to extend the program due to the initial success.

It will also give METRO staff the opportunity to continue to track usage.

Both the North and Gulf Freeway's High-Occupancy Vehicle (HOV) lanes will be open to inbound traffic only on weekends from 10 a.m. until 7 p.m. though Sunday, Dec. 29, 2019. Use of the lanes is free during specified hours (see charts below) and no minimum number of occupants is required. Towed trailers and trucks over one ton are prohibited from accessing the lane.

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In 2015 Texas Transportation Institute (TTI) conducted a study of the HOV/HOT (Express) lanes weekday extended hours operation from 8 pm to 11 pm for five months, and concluded that:

No congestion reduction (main lanes not congested during pilot hours)

Travel time savings 0 to 2 mins

During extended PM weekday hours, the average vehicle was 44 per hour per corridor

Limited mobility benefit balanced against operational costs.

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Texas Transportation Institute (TTI) is currently performing the weekend counts on I-45 North and I-45 South Express Lanes through December 29, 2019.

TTI will present evaluation results for the two corridors at a Committee meeting spring of next year.

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notice and agenda of a meeting of the public safety

Documents