Notre Dame Alumni Association Sizzler iModules User Conference

JULY 27, 2015

Lessons Learned: How to Successfully Manage a Volunteer Administrator

Founded in 1842 by Fr. Sorin, a priest of the Congregation of Holy Cross

Located in Notre Dame, IN (adjacent to South Bend, IN)

Attended by ~12,000 students (~8,500 undergraduate)

About 80% of undergraduate/18% of advanced students live on campus

Student body drawn from all 50 states and 100 countries

The Notre Dame

Alumni Association

Characteristics • Engagement vs. fundraising

• Not dues-based

• Comprised of all Alumni, Parents,

and Friends

38 Full Time Staff

Support for Encompass • 6 FTE’s + 2 ½ time Students

• >100 admins in campus

• Handle own first- and second-

level support

Adoption of

myNotreDame

138,365 living alumni

• 62% registered

• Valid, preferred emails for 74%

• 65,952 Unique Profile Updates*

>600 Volunteer Admins

across >400 sub-communities

• 181/270 clubs

• Classes (~20% active each

year)

• Other (Diversity, Senior, Young,

etc.)

*across all alumni, parents, and friends

Admin Rights Process

Complete Admin Rights

Request form

Complete Statement of

Responsible Use & obtain

access to training community

For content and email only,

complete Quick-Start Training

(21 minute videos)

For other features, complete

additional training

Obtain privileges

Available Training

Resources

myNotreDame Training

Community • Written documentation

• Video training

• Live training request form

• Policies

ClubHub • Image library

• Best practices

• Shared ideas

• Eventual home of class and other

affinity group leaders, as well as

Training Community

Involve your Help Desk staff (they understand user frustrations, training

site and technical documentation would have been better)

Create a path for “repeat” trainees

Focus on basic training videos before launch

Lower barriers to entry (quick-start videos, printable step-by-step guides)

Make payment gateway training part of admin rights process