Novell® End-User Computing Success StoriesEndpoint Management / Government

July, 2010

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Novell® Endpoint Management benefits

• Ensure users get the right applications, whatever device they use

• Repair problems with minimal business impact – reduce troubleshooting time by up to 50%

Impact Success Stories

Improveuser productivity

• Perform easier and faster application rollouts – from 2 days to 2 hours

• Execute fixes remotely – cut travel costs by 50%

• Deploy new workstations quickly – from 1 day to 40 minutes

Lower IT costs

14K PCs

25K PCs

6K PCs

11K PCs

Mitigaterisks

• Stop data breaches – avoid lawsuits of up to $3M

• Reduce business risk and increase compliance - avoid over-spending on software licenses

12K employees

20K devices

3K PCs

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Customer SuccessNovell® Endpoint Management

4K workstations

5K devices

20K devices

14K workstations

We looked at several tools like IBM but found that Novell ZENworks™ Configuration Management offered the best scalability and manageability. - May 2010

With the old [Microsoft] solution, it could take up to two hours to install a new application...Novell ZENworks Configuration Management can get the same job done in just 30 minutes. - Jan 2010

Using the asset management capabilities of Novell ZENworks Configuration Management, we can quickly identify which workstations are ready to handle the migration to Windows 7. - Jan 2010

The real cost savings are in license control and management. ZENworks Asset Management gives us a true indication of the licensing required, so we no longer over-provision. - Jun 2009

We selected Novell® ZENworks™ Configuration Management because its patch management and asset management capabilities were far superior to those of the Altiris solution. - Nov 20102K employees

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Key Analyst RecognitionNovell® Endpoint Management

Strong performer, Forrester Wave™: IT Asset Life-Cycle Management, Q2 2009

Visionary, Magic Quadrant for PC Configuration Life Cycle Management Tools, Nov 2009

Challenger, Magic Quadrant for Mobile Data Protection, Sep 2009

“ZENworks™ Configuration Management is particularly strong in the management of Linux-based devices”, Jan 2009

“Organizations should definitely include Novell ZENworks™ in their evaluations”, ZENworks, Apr 2010

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Press PresenceNovell® Endpoint Management

ZENworks Asset Management - Best Asset Management Solution

ZENworks Endpoint Security Management - Best Security Solution

With the recent enhancements to the [ZENworks™] portfolio, customers now have the tools to mitigate the risks that come with large scale Windows 7 migrations including potential data loss and user downtime - Mar 2010

ZENworks Configuration Management – Finalist Best Policy Management Solution, SC Magazine 2010 awards

ZENworks Patch Management – Solid patch management solution that scales nicely for any size environment - Feb 2010

ZENworks Endpoint Security Management – Certainly a strong product, as one would expect from Novell - May 2010

Endpoint Management in Government

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Challenge

Solution Results

"We were impressed with Novell® ZENworks™. We realized that Novell was one of

the few vendors that could offer all the functionalities we needed - asset

management, patch management and remote support - in a single coherent suite

of products.”

Mariagerfjord is a municipality in northern Denmark. The municipal government provides a wide range of services for more than 42,000 citizens. Its IT infrastructure, which includes more than 1,100 PCs, is divided across more than 50 sites.

Reduce travel associated with managing endpoints

Improve user productivity by decreasing incident resolution times

Avoid non-compliance with software license agreements

Novell ZENworks Application Virtualization

Novell ZENworks Asset Management

Novell ZENworks Configuration Management

Novell ZENworks Patch Management

Partner: IT Quality

Cut new machine set up time from 1 day to 40 minutes

New customer

Updated January 2010

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Challenge

Solution Results

"We're able to distribute new applications statewide overnight. Without Novell®

ZENworks™ Configuration Management, we wouldn't be able to do that. We’ve

improved the way we distribute applications, manage IT resources and resolve

system issues.”

The California Highway Patrol (CHP) provides highway safety, protects state facilities, conducts criminal investigations and assists local law enforcement agencies. It is the largest state police agency in the United States, with more than 10,000 employees.

Enable a dozen IT staffers to manage 7,500 desktops and 3,000 laptops across 150 locations

Novell ZENworks Configuration Management

Also:

Novell Open Enterprise Server

Novell Identity Manager

Increased efficiency and reduced operating costs – now CHP can distribute applications overnight

Enabled troubleshooting in a quick and consistent manner – critical for dispatch sites that need to be up and running 24/7

Updated April 2010

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Challenge

Solution Results

"Novell® ZENworks™ Configuration Management has been a great benefit for us. It

saves us a significant amount of time in application distribution as we can now

push out new applications across the City within just a few hours, rather than days. Without it, we would need additional desktop support employees or have a

reduced level of service.”

With 22 networked sites, the City of Carlsbad, located between San Diego and Los Angeles was looking for a way to streamline the administration of its more than 1,000 PCs.

Reduce the time and financial burden of managing 1,000 desktops and IT systems across 22 sites

Balance the time spent on maintenance tasks (70%) and new projects (just 30%)

Novell ZENworks Asset Management

Novell ZENworks Configuration Management

Cut the application rollout time from several days to just a few hours

Updated October 2009

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Challenge

Solution Results

"With the Novell® solution, we have eliminated the technical support previously

required for users' home PCs, and increased the security of access. For example,

the complete prevention of printing and local copying of files helps the Council

comply with its confidentiality and Data Protection requirements, and yet grants full

access for authorized users to the information they need.”

Cambridge City Council provides statutory local authority services to 130,000 residents and businesses in Cambridge, UK.

Enable flexible home-office working for its staff

Give staff secure, easy access to central systems and comply with data privacy regulations

Novell ZENworks™ Application Virtualization

Partner: Serco

Reduced the number of support and technical calls to the IT helpdesk

Improved green agenda commitment with staff working from home

Updated December 2009

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Challenge

Solution Results

"We initially chose the Novell® solutions as best-of-breed, not specifically because

they were open source - the reduced cost is a good additional benefit. Novell

ZENworks™ Configuration Management and Novell eDirectory™ give us full control

over users, their desktops and the data shared among them. This saves time and

effort and increases security.”

The Kingdom of Bahrain's Ministry of Social Development (MOSD) employs approximately 600 people working with a wide range of sectors, institutions and individuals to develop Bahraini society.

Streamline and automate user and desktop management

Novell ZENworks Configuration Management

Also:

Novell Open Enterprise Server

SUSE® Linux Enterprise Server

Novell Identity Manager

Novell SecureLogin

Reduced support effort by at least 60 percent

Updated March 2010

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