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2015 Annual Conference November 4 6, 2015 Newport Marriott Newport, Rhode Island Featuring: Reverse College Day (RCD) for Guidance Counselors & Admissions Officers November 4 Annual Conference sessions November 56 Keynote and opening session by Debbie Lyn Toomey, Health and Happiness Specialist NEACRAO After Dark Social Event Workshops on veterans, LinkedIn, FERPA, DegreeWorks, reverse transfer, and more! NEACRAO New England Association of Collegiate Registrars & Admissions Officers

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  • 2015 Annual Conference

    November 4–6, 2015Newport Marriott Newport, Rhode Island

    Featuring:Reverse College Day (RCD) for Guidance Counselors & Admissions Officers – November 4

    Annual Conference sessions – November 5–6Keynote and opening session by Debbie Lyn Toomey, Health and Happiness Specialist

    NEACRAO After Dark Social Event Workshops on veterans, LinkedIn, FERPA, DegreeWorks, reverse transfer, and more!

    NEACRAO Logo

    NEACRAONew England Association of Collegiate Registrars & Admissions O�cers

    NEACRAONew England Association of Collegiate Registrars & Admissions O�cers

    NEACRAONew England Association of Collegiate Registrars & Admissions O�cers

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    Welcome note to the membershipWelcome, friends and colleagues, to the 68th Annual Conference at the beautiful Newport Marriott.

    We have planned a conference with sessions that we hope are interesting, intriguing, supportive, and just plain fun! As you plan your session attendance, remember to make time to visit the exhibitors’ area to see what our vendor colleagues have to offer. In addition to learning at the sessions offered, we hope that you visit with friends and make new acquaintances, establishing the NEACRAO connection with colleagues. As always, we invite you to consider joining the organization if you are not already a member and maybe submit a session proposal for 2016. It’s never too early!

    On behalf of the Executive Board and Council, best wishes for a great conference!


    Karen H. Schedin Scola

    President, 2014-2015

    P.S. See you all at the President’s Welcome Reception Wednesday night!

    What does NEACRAO stand for?NEACRAO is the New England regional association of AACRAO, the American Association of Collegiate Registrars and Admissions Officers, whose purpose is “to promote the advancement of higher education in its fullest and broadest implications.” We are an all-volunteer organization dedicated to supporting close to 1,000 members representing approximately 150 institutions from Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont.

    What are the benefits of joining?Attending a NEACRAO conference, professional development session, or joining the team can help you expand your resume, increase your professional network, and grow your professional skills and competencies. Challenge yourself in a new direction, make life-long friends, and have fun doing it!

    How can I get involved?• Facilitate a session: introduce a session at Reverse College Day or the Annual Conference and coordinate evaluations. Easy to do and a quick way to get involved!• Join a committee: most committees work with the vice presidents to create Annual Conference and RCD sessions and activities for the organization.

    Get to Know NEACRAO• Serve as a co-chair: co-chairs coordinate and run the various portions of RCD and the Conference. • Join the Board: the Executive Board governs the Association and is responsible for its overall activities and functions. Attendance at day or day-and-a-half meetings in January, March, and June are expected.Check out all the committees, co-chairs, and Executive Board positions on page 27!

    Who should attend Reverse College Day?• Guidance counselors and staff seeking professional development and the opportunity to visit with over 120 college and university representatives• Collegepersonneltostaffthecollege/university tables at the fair portion of the program, join for lunch, and attend workshops of interest

    Who should attend the Annual Conference?• Registrars, registrar office staff• Admissionsdirectors,admissionscounselors, and admissions staff• Enrollmentmanagersandstaff• Deansandvicepresidentswhooversee these areas of responsibility

    Table of Contents

    NEACRAO Logo

    NEACRAONew England Association of Collegiate Registrars & Admissions O�cers

    NEACRAONew England Association of Collegiate Registrars & Admissions O�cers

    NEACRAONew England Association of Collegiate Registrars & Admissions O�cers

    Registration4 .............. Register, Reserve, Ready!

    5 .............. Cost of Conference

    Conference6-8 ........... RCD Schedule & Info

    9-10 ......... Conference Schedule at-a-Glance

    11 ............. Keynote Speaker

    12-19 ....... Session Descriptions

    20 ............. Special Events

    Travel & Accommodations21 ............ Newport Attractions

    21 ............ Hotel Reservations

    21 ............. Directions to the Marriott

    Partner & Board Information22-25 ....... Exhibitors

    26 ............ NEACRAO Past Presidents

    27 ............ NEACRAO Executive Board & Committees

    President’s Welcome ReceptionYou are invited to the President’s Welcome Reception

    Wednesday, November 44–6 p.m.

    All conference participants are invited to the reception. Come as you are (casual) and enjoy hors d’oeuvres and a cash bar.

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    Cost of ConferenceReverse College Day: November 4College/University Table: ...................................$175 (includes 1 lunch)Add’l College/University Representative: ........$25 (includes lunch)Guidance Counselors: ....................................... $25 (includes lunch)

    Annual Conference: November 5-6Member: ............................................................... $180Non-member: ...................................................... $300Guest (lunch and welcome reception only): .... $75Thursday night entertainment: .......................... $10

    Member fee for both RCD and conference: ..... $300

    5 reasons the Annual Conference can help you make a difference in the workplace, community, and personally.1. Great information. This is a great professional development opportunity to learn the latest trends in higher education. This year we have a focus on service and transformational learning.2. Expand your professional network. Mingle with other new and experienced professionals from New England as we discuss issues pertinent to admissions and registrar’s offices today.3. Learn to lead with time. Hear Debbie Lyn Toomey, Health and Happiness Specialist, speak on actions busy professionals can take to cultivate positivity and happiness. See page 11 for more information on Debbie.4. Discover. Hear about new products from other schools that can improve your service to students and enhance efficiencies. 5. Amazing value. Think of the types of sessions and topics you would see at a large conference costing thousands of dollars; you receive the same at NEACRAO Annual Conference for a fraction of the cost and only a short distance away! See below for cost information.

    Perks of AttendanceRegister:• Registeronline,

    • Chooseyoursessionsinadvance.Seepages6-19forschedule,descriptions,andother session information.

    • Notsureiftheconferenceisrightforyouorlookingtopersuadeacoworkerto join you? Check out our perks of attendance on page 5 for the value of the NEACRAO Annual Conference!

    Reserve:• TheNEACRAOAnnualConferencewillbeheldthisyearattheNewportMarriottin Newport, RI. Reserve your hotel reservations via or by calling the hotel directly. Please note the deadline to reserve a room with the special group rate of $136 per night ends October 13!

    • Seepage21forhotelinformationandlocalattractions.

    Ready!• Joinusforanamazingnetworkingandbestpracticessharingopportunity.Connect with colleagues from across New England, plan your sessions you wish to attend, check out the exhibitors to visit, and look forward to some downtime to explore the local attractions.

    • VisittheconferencewebsiteregularlyformoreinformationontheAnnualConference and the list of those attending.

    Register, Reserve, Ready!

    Executive Council and Board, 2014-2015

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    Reverse College Day (RCD)Schedule

    Reverse College DayEvents & Sessions

    Join us as admissions officers from colleges and universities all over New England meet and speak with high school counselors, lunch together, and share in professional development workshops.

    7:30–11 a.m. ....Registration for RCD and Annual Conference8 a.m.–12:15 p.m. ..Exhibit area open8:30–9 a.m. .....Continental breakfast9–9:50 a.m. .............Opening Session10–11:50 a.m. ...........College fair for guidance counselors12–1 p.m. ...........Luncheon and raffle1:15–2:15 p.m. ..Concurrent sessions A & B2:25–3:25 p.m. ..Concurrent sessions C & D 4–6 p.m. ............President’s Welcome Reception

    9–9:50 a.m. Opening SessionGuidance Counselors: The Hidden Gem in the SchoolsGuidance counselors are the hidden gems that help each student shine and harness their strengths! Debbie Lyn Toomey, RN, a “Health & Happiness Specialist™” and founder of Ultimate Healing Journey, speaks about recognizing the role of guidance counselors in the lives of students and their families during and after the high school years. Everyone knows that guidance counselors help students–but did you know they can help parents, too? Let Debbie show you how!

    10–11:50 a.m. College FairGuidance counselors can visit with representatives from over 120 regional colleges and universities.

    12–1 p.m. Luncheon & RaffleGuidance counselors and admissions counselors gather for the annual RCD luncheon, announcement of student scholarship recipients, and the College/University Swag Raffle.

    1:15–2:15 p.m. Session A(concurrent session)Learn More About the New SATThe new SAT is coming in March 2016. Learn more and familiarize yourself with the newly designed SAT at this presentation, conducted by a member of the College Board.Presenter: Dena Soled Johnson, Director, State and District Partnerships, The College Board

    1:15–2:15 p.m. Session B(concurrent session)Auditions and Portfolio Reviews for College Admissions to Art, Media, Design, Music, Theatre Dance ProgramsThis panel of experienced admissions professionals from schools with audition and portfolio review requirements will provide participants with information about the admissions requirements and process specific to creative disciplines.Presenters: Lucy King, Associate Director of Admissions, RI School of Design Lauren Wilshusen, Director of Admissions, Massachusetts College of Art and DesignBrian Calhoon, Director of Admissions, The Boston ConservatoryKaren Townsend, Vice President and Dean of Enrollment, School of the Museum of Fine Arts, Boston

    2:25–3:25 p.m. Session C(concurrent session)

    Financial Aid Insight and UpdatesHigher education costs continue to be an area of concern for students and families. Learn from a panel of experienced financial aid administrators from private and public colleges and universities about important updates and timelines associated with the financial aid process. Help demystify the method for which aid is calculated in order to serve as a support system for students and their families about available aid and methods for financing their education.Presenters:Anne-Marie Caruso, Director of Financial Aid, Wentworth Institute of TechnologyAmy Stewart, Associate Director of Financial Aid, Salem State UniversityKimberlee Straceski, Senior Financial Aid Counselor, Holyoke Community College

    (Continued on next page)

    Wednesday, November 4

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    Wednesday, November 41:45–4:30 p.m. ....................... Conference Registration and Check-in4–6 p.m. .................................. President’s Welcome ReceptionAll RCD participants and NEACRAO conference attendees are welcome to attend! Debrief from the day or gear up for the conference. Please see official welcome on page 3.

    Thursday, November 57:30 a.m.–12 p.m.; 2–4 p.m. Conference Registration and Check-in8 a.m.–5 p.m. ......................... Exhibit Hall Open See exhibitor list on pages 22-25.8 a.m. ...................................... Welcome Breakfast for New or Newish AttendeesNew to the NEACRAO conference? Come join past presidents, veterans of the conference, and other newbies for an introduction to the conference and great networking opportunity.8 a.m. ...................................... Coffee and Breakfast Refreshments9–10 a.m. ................................ Session 1 See session descriptions on pages 12-13.10 a.m. .................................... Break10:30 a.m.–12 p.m ................ Session 2 See session descriptions on pages 13-14.12:15 p.m. ............................... Luncheon and Keynote SpeakerJoin us for the annual business meeting of NEACRAO, including departure of officers and election of new officers, awards for exemplary service, and greetings and information from AACRAO. Enjoy learning about time leadership from Debbie Lyn Toomey, RN! See page 11 for Debbie’s bio and keynote description.2:15–3:15 p.m. ....................... Session 3 See session descriptions on pages 14-16.3:15–3:45 p.m. ....................... Break3:45–4:45 p.m. ....................... Session 4 See session descriptions on pages 16-17.9 p.m. ...................................... Evening Entertainment “NEACRAO After Dark” See page 19 for information.

    (Continued on next page)

    Reverse College DayEvents & Sessions2:25–3:25 p.m. Session D(concurrent session)

    Community College Transfer - An Overview of Transfer Agreements from Community Colleges to Four-Year Colleges & UniversitiesAs many as four out of five community college students in the United States intend on transferring to a four-year college, according to the College Board. Come learn about the exciting opportunities available to students who elect to begin at a community college and transition to a four-year college at a later point. Students can successfully transfer to a wide range of schools. Learn more about state articulation agreements and transfer to selective colleges, and everything in between.Presenters:Mark Broadbent, Coordinator of Transfer Affairs, Holyoke Community College Irma Medina, Pathways Coordinator, Holyoke Community College Dawn Bryden, Associate Dean of Admissions, Bay Path University

    4–6 p.m. President’s Welcome ReceptionAll RCD attendees and early NEACRAO conference arrivals are welcome at the President’s Welcome Reception on Wednesday evening. Debrief from the day, gear up for the conference to come, or just enjoy some refreshments and a beautiful view! Please see official welcome on page 3.

    Conference Scheduleat-a-Glance

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    Friday, November 67–8 a.m. .................................. Executive Council Breakfast and Meeting8–10 a.m. ................................ Conference Registration and Check-in8–9:15 a.m. ............................. Breakfast/Speaker and 50/50 Raffle9:15 a.m.–12 p.m. ................ Exhibitors Open See pages 22-25 for preliminary list of exhibitors.9:15–10:15 a.m. ..................... Session 5 See session descriptions on pages 17- 18.10:15 a.m. ............................... Break10:30–11:30 a.m. ................... Session 6 See session descriptions on pages 18- 19.11:45 a.m.–12:45 p.m. ......... President’s Closing Remarks and Exhibitor Raffle

    Conference Scheduleat-a-Glance

    Debbie Lyn Toomey, RNDebbie Lyn Toomey RN, a “Health & Happiness Specialist™” and founder of Ultimate Healing Journey knows about the challenges that women of today face. She has lived it and witnessed it in others.As a nurse for over 25 years, Debbie has taken care of hundreds of smart and successful women with stress-related ailments whose conditions eventually worsened due to lack of time dedicated to self-care and living true to their own desires. Debbie established Ultimate Healing Journey, as the vehicle to deliver her overarching message of living the best life by taking the time to tune into and follow the wisdom of your heart; leading you to the ultimate form of success. Through Ultimate Healing Journey, she shares her personal success stories along with solid scientific data to deliver powerful information that will transform the woman of today into the wonder woman that she truly is. Debbie is committed to helping busy women by teaching them practical knowledge and skills sets that will best guide them to the road of a balanced, healthy, and harmonious life.

    Conference Keynote SpeakerTime management is out. Time leadership is in!

    Time is an intangible commodity that leaves so many people wondering how to handle it. Don’t just manage your time–lead with it! With “time leadership,” today’s busy professionals can take the lead in their day by doing small and practical techniques that will cultivate positive habits to increase clarity, boost productivity, and add more meaning into full schedules. Come see how you can eliminate the old concept of “time management” by replacing it with effective “time leadership.”

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    Conference Session DescriptionsSession One DescriptionsSession 1: Thursday, November 5, 9–10 a.m.1A: Do You Want to Manage or Lead?Come to this workshop for an overview of four of the main components that may be separating you from being a good leader. We will discuss how to hold an effective meeting where ideas are shared, rather than tasks distributed; team building; holding trainings that are effective; and leadership development. It all begins with respect and working from people’s strengths.Presenter:Colleen Walsh, Director of Student and Alumni Services, Lawrence Memorial/Regis College

    1B: Understanding Admissions BetterAdmissions is not just a science; it’s also an art form. With shifting demographics and a general arms race among colleges and universities, you now have a complex landscape in which admissions offices try to recruit students.Presenters:Mary E. Dunn, Ed.D, Asst. Dean of Undergraduate Admissions, Salem State University

    Karen Schedin Scola, Vice President for Enrollment Management, Rivier University

    1C: Summer Workshop in Review (for those who missed and those who want to follow up)This session will provide an opportunity for the Summer Workshop attendees to continue the discussion and for those who missed it this summer to get involved, too! In this session we will review strategies for bringing your “A Game” to work and for inspiring the best in others. We will review stress management skills, positive communication techniques, and leadership skills for any level of leader.

    Presenter: Abby Flores, Academic/Student Services Assistant, University of New Hampshire

    1D: Course Scheduling—Who’s on First?We all have favorite parts of our job as well as areas that we dread. For the sake of discussion, let’s compromise and say that the preparation of a course schedule falls somewhere in between. It’s an opportunity to interact with department chairs and impact creating optimal course delivery scenarios, assuring that students have access to a variety of courses distributed throughout the day. On the flip side, there is an unnamed contingent who wants to deliver courses in a manner, location, and time frame that best suits them. That said, we all face issues concerning the building of a schedule including the determination of time slot allotment, room ownership,

    Conference Session Descriptionsfaculty and department preferences, the prioritization of space, time, technology, and room type.Presenter: Keith Ingalls, Registrar, Springfield College

    1E: The FUNdamentals of FERPA and MoreJoin Steve McDonald, NEACRAO’s resident FERPA expert, for a presentation on the structure and most significant provisions of FERPA, latest guidance, and proposed amendments. It’s the law that we would like to forget about (and sometimes do) but that affects virtually every facet of our work. Whether you’re a FERPA newbie or a FERPA maven, and regardless of what office you work in, there is something for you in this session. As always, your questions, concerns, and experiences (good, bad, and especially bizarre) are welcome.

    Presenter: Steven McDonald, General Counsel, Rhode Island School of Design

    Session Two DescriptionsSession 2: Thursday, November 5, 10:30 a.m.–12 p.m.

    2A: Hiring to Fill a Void, Not a PositionThere is more to the hiring process than just posting an ad, picking out a few good resumes, interviewing

    several people, and making an offer. It is a process that requires some planning if one wants to make the best hire possible. Learn how to manage the first interview to reveal each candidate’s skill sets, personality type, and attitude. Find expert tips on legal reference checks and how to use the information to inform your final decision. Come to this session prepared to interact with others and pick up a packet of sample hiring documents so you don’t have to start from scratch.Presenter: Dr. Jacquelyn Elliott, Marion Military Institute, Marion, Alabama

    2B: Implementing a CRM (Customer Relationship Management) SolutionThis session will cover the search and selection process as well as the implementation process of a CRM. Learn how to select a CRM that is right for your needs and then how to make it and your team work together toward success.Presenter: Eduardo Valenzuela, Director of Admissions Technology & Operations, Salem State University

    2C: Leveraging LinkedIn for Career SuccessLinkedIn is the world’s largest professional networking platform and a powerful resource for employers and professionals. This session will help you learn to create

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    a powerful LinkedIn profile that will best represent your skills and experiences. We will also look at how to effectively leverage the site’s many features to maximize your networking opportunities, conduct research, stay current on industry trends, and benefit your career management strategy.Presenter: Bryn Panee Burkhart, Associate Director and Alumni Career Advisor, MIT Sloan School of Management

    2D: Best Strategies for Working with Helicopter and Velcro ParentsIn this session, we will explore the ever-increasing participation of parents in the higher education experience. While some seem to hover around their students and are referred to as “helicopter parents”, there are also those that cling more tightly, inspiring the newer term “velcro parents”. We will discuss various contributors to this phenomenon and will also share strategies for partnering with parents in meaningful and effective ways. Privacy laws, including HIPAA and FERPA, will be discussed as they relate to the confidentiality of student records.Presenters: Bryan Boppert, Associate Director of the Student Navigation Center, Salem State University

    Bryn Nowell, Senior Admissions Counselor, Holyoke Community College

    Antoine Blalark, Assistant Registrar, MGH Institute of Health Professions

    Alice Falcone, Registrar, Gordon College

    Holly Fitzpatrick, Registrar, Greenfield Community College

    2E: The Law and Lawyers: An Owner’s ManualIncreasingly, an understanding of law and the legal system is needed to manage day-to-day work. This session will provide some basic background to help you navigate your way through the growing legal thicket generally, delve a little deeper into how to deal successfully with contracts, and discuss the process—and pleasures—of working with lawyers.Presenter: Steven McDonald, General Counsel, Rhode Island School of Design

    Session Three DescriptionsSession 3: Thursday, November 5, 2:15–3:15 p.m.

    3A: Organizational Skills and Planning for Your YearAre emails, tasks, and multiple priorities taking over your productivity? If endless interruptions and an inability to feel like you are getting anything done plagues you—then this workshop is for you! We will explore strategies to organize your day, your work week,

    Conference Session Descriptions Conference Session Descriptionsand your academic year. Think it’s impossible? Think again! There is an organizational method that will work for you; it takes time and most importantly discipline. After one month you will be bragging to your friends that your inbox is down to zero emails!Presenter: Colleen Walsh, Director of Student and Alumni Services, Lawrence Memorial/Regis College

    3B: Baby Boomers, X, Y & Beyond: Managing the GenerationsThis session will explore the challenges of managing multiple generations in a constantly changing higher education environment. It will explain how each generation has its own work style shaped by key life events and examine how to leverage strengths through adaptive management practices.Presenters: Joseph Wolk, Associate Registrar, Massasoit Community College

    Katie Walo, Associate Registrar, Massasoit Community College

    3C: Supporting Our Student VeteransSince9/11,overtwomillionmenandwomen have served in the military. Nearly 80% of those have served in a combat zone or actually been in combat. About 50% of those who saw combat come home with psychical, emotional, or psychological injuries. These issues are roadblocks for success

    in higher education. Many veterans start college; many do not finish. How can we help veterans to learn the life and coping skills they need to succeed in education? One way is through Equine Assisted Learning. Equine Assisted Learning has been proven to be effective at teaching veterans the important skills they need to successfully reintegrate into the civilian world. This presentation overviews what Equine Assisted Learning is, how it works, and the benefits of participating in an Equine Assisted Learning program.Presenter: Dave Ferruolo, MSW, Health First Family Care

    3D: How Is the Explosion of Online Education Impacting On-campus Pedagogy and Facilities? With the rise of MOOCs, SPOCs, DOCCs, and other innovations, how is the classroom experience changing on campus? Are these technologies and initiatives impacting in-person education? Come for a discussion of the latest trends in the classroom and on campus as a result of the open, online education movement. We will explore recent trends and actual impacts to traditional instruction, curriculum, and pedagogy.Presenter: Mike Burke, Registrar, Faculty of Arts & Sciences, Harvard University

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    3E: Enterprise Systems RoundtableSit with other users of your enterprise systems to discuss your experiences. This session provides enterprise system users (Banner, Colleague, Jenzabar, PeopleSoft, PowerCampus, etc.) a chance to sit down with other users to share tips, tricks and issues.Facilitator: Ari Kaufman, Berklee College of Music

    Session Four DescriptionsSession 4: Thursday, November 5, 3:45–4:45 p.m.

    4A: Presenting with ConfidenceIn the workplace, communicating well is essential. For many people, the very idea of giving a presentation induces terror. For others, it may just be a case of butterflies in the stomach. Whatever your comfort level, this session will give you solutions for overcoming or dealing with the fear of speaking in public. And once you do present, you don’t want folks snoozing during your presentation! So, we will also address the elements that make a presentation engaging and that hold the interest of your attendees. This session will give you the tools you need to present dynamically and with confidence.Presenter: Mary Meserve, Registrar, Bates College

    4B: Creating a Caring Community on Your CampusA Caring Community is one that supports the emotional, psychological and physical health of members of the university community. This initiative would be designed to work in concert with other university resources. Creating a Caring Community would take into consideration the current climate of the institution and develop goals to become a more compassionate place to work, live, and thrive. Presentation components will include: current climate assessment, key stakeholders, initiative development, rollout plan, website development, exemplar programs for guidance, and program evaluation procedure and guidelines.Presenter: Jennifer Hammond, Information Technologist, University of New Hampshire

    4C: International Credential EvaluationThe college market is shrinking in the US, so if you are looking to expand your international student base, you need to develop expertise in credential evaluation and know what to look for to ensure appropriate crediting and to avoid fraud.Presenters: Jeff Petrucci, Associate Executive Director, International Initiatives, AACRAO (retired)

    Dale Gough, Director, International Education Services, AACRAO

    Conference Session Descriptions Conference Session Descriptions4D: Reverse TransferThe reverse transfer movement is growing, and it calls on cooperation from both the receiving and sending institutions. What role might the National Student Clearinghouse and other agencies play in the reverse transfer movement?Presenter: Wayne Burton, New Hampshire State Representative; former president of North Shore Community College

    4E: Survey Says: Leveraging the Tools You Have to Implement ChangeDoes your institution have complicated, opaque processes that make it hard for students, faculty, staff, and the public to navigate your procedures? Is new policy demanding action but budgets are tight? Learn how Bowdoin College’s Registrar’s Office found creative ways to use existing tools, leveraging programs such as Qualtrics, Ensemble, Cognos, and Excel to clarify and simplify processes while managing communications.Presenter: Martina Duncan, Registrar, Bowdoin College

    Cassaundra Harris, Assistant Registrar, Bowdoin College

    Session Five DescriptionsSession 5: Friday, November 6, 9:15–10:15 a.m.

    5A: One-Stop Case StudyThis session will look at the creation and first year of a one-stop student service center. It will explore the ups and downs and everything in between.

    Presenter: Bryan Boppert, Associate Director of the Student Navigation Center, Salem State University

    5B: Admissions RoundtableThis session will be a roundtable discussion of what trends and topic admissions staff are facing and would like to talk about.

    Presenter: Karen Schedin Scola, Vice President for Enrollment Management, Rivier University

    5C: On Being a RegistrarAre you sure you want to be a registrar? Join a panel discussion to hear what the role is really like, what it takes to get hired, and what can you do to prepare for advancement in this field. The panel will include registrars from a variety of school types and sizes.Presenters: Alice Falcone, Registrar, Gordon College

    Holly Fitzpatrick, Registrar, Greenfield Community College

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    Join us Thursday evening at 9 p.m. for cocktails, coffee, and dessert, as well as a

    DJ and dancing. Relax after a busy dayand have some fun! $10 per person.

    5D: Making DegreeWorks Work for YouAre you thinking about implementing DegreeWorks or want to extend your current functionality? Come to this session to hear some pro-tips from people who have implemented successfully. Learn about preparing your campus leadership, faculty, and students for change and gaining buy-in.Presenters: Liz Smith, Coordinator of Transfer Credit, In-state Status, Withdrawals, and Leave of Absence, University of New Hampshire

    Katie Walo, Associate Registrar, Massasoit Community College

    Mary Meserve, Registrar, Bates College

    5E: Getting Involved in NEACRAO. Come on Aboard!This professional association is only as strong as we make it. Attend this session to learn how you can get involved in this great organization. There are numerous ways to engage and the association thrives when its members contribute their creativity, fellowship, professional expertise, and a little bit of time. It’s fun and it’s another way to expand your professional network and to challenge yourself. Our panel will include members who have served in various capacities (including newer members and veterans).

    Session Six DescriptionsSession 6: Friday, November 6, 10:30–11:30 a.m.

    6A: Registrar’s Roundtable/Open ForumWhen you come up with a new idea or want to change a current process, what direction do you often get from above? “What’s everyone else doing?” Well, this is the place to come to find that elusive answer. Always popular, always a favorite! This will be an open forum for discussion of issues or current topics concerning the policies and practices in a registrar or records office. Topics will depend on interests of attendees, but may include compliance with regulations, best practices, helpful hints or tips, distribution of responsibilities, outsourcing options, etc. Bring your questions or concerns and share your experience, or simply absorb the conversation.

    Facilitator: Holly Fitzpatrick, Registrar, Greenfield Community College

    6B: Explaining Enrollment Management as It Relates to the World of Higher EducationThis session will explain the what Enrollment Management is and how it relates to the world of higher education and how it can help improve students graduation rates and other aspects of students success at your school.

    Conference Session DescriptionsPresenter: Ryan Forsythe, Vice President of Enrollment Management, Worcester State University

    6C: Student Records: The Importance of Offering Preferred Names, Gender Markers, and PronounsAs offices that collect and store student information, registrars and admissions offices play a vital role in creating an inclusive campus environment. Offering students the ability to record preferred

    Conference Session Descriptionsnames and gender pronouns ensures that our constituents will be able to live authentically. This session will explain the rationale for expanding this service on your campus as well as provide practical considerations for implementation. Join the discussion to learn from your colleagues about best practices and avoiding potential snags.

    Presenter: Dr. Van Bailey, Director of the Office of BGLTQ Student Life, Harvard College

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    Newport AttractionsThe Newport Marriott is situated in the heart of historic Newport, Rhode Island. With a convenient harbor location, legendary attractions such as the Cliff Walk, Newport Mansions, Castle Hill Lighthouse, and the International Tennis Hall of Fame are easily accessible. The hotel’s Newport Harbor location also means that sailing, golfing, and beach facilities are nearby.This Newport, RI hotel offers NEACRAO members first-class accommodations with a luxury spa, an indoor swimming pool, fitness center, and on-site restaurant, Fathoms, which features fresh seafood cuisine. With a central location and close proximity to Salve Regina University, this beautiful hotel is perfect for weekend getaways or family vacations in Newport. Newport Marriott’s 22,800 sq. ft. of banquet space, skilled culinary team, expert event staff and high-tech AV services are ideal for Reverse College Day and NEACRAO’s annual conference!

    Hotel ReservationsReservations for your stay in the Newport Marriott can be made by calling their customer service line at401-849-1000.NEACRAOhasaspecial group rate! The rate is $136 as long as you reserve your room through October 13, 2015. Make sure to let them know you’re there to attend NEACRAO.

    Travel & AccommodationsSpecial Events!Reverse College Day Luncheon and RaffleWednesday, November 4, 12:15 p.m.College/university staff, bring something to donate from your school! Tote bags, mugs, sweatshirts, hats, notepads, pens, etc. College memorabilia will be raffled off to the high school counselors to promote college institutions in high schools!

    President’s Welcome ReceptionWednesday, November 4, 4–6 p.m.A way to start the conference off right! Enjoy hors d’oeuvres and chatting? Attend this event to network with other admissions and registrar personnel. New to the NEACRAO conference or haven’t attended in a few years? This is a great way to get your foot in the door and meet some people you’ll be spending the next couple days with! See the official welcome on page 3.

    Thursday Evening EntertainmentThursday, November 5, 9 p.m.

    Join us Thursday evening after dinner for some music, cocktails, coffee, dessert, DJ, dancing, and fun! $10 per person.

    50/50 Raffle Benefitting the George Coleman Scholarship FundFriday, November 6, during breakfast, 8–9:15 a.m.Donate to the NEACRAO scholarship fund to benefit students. Half of the money collected will go home with one lucky winner.

    President’s Closing Remarks & Exhibitor Conference RaffleFriday, November 6, 11:45 a.m.Join us to officially end the 68th NEACRAO Annual Conference with a bang! Hear the president’s closing address to all attendees and stick around for some fabulous prizes!

    Directions to the HotelThe physical and mailing address for the Newport Marriott is:25 America’s Cup Avenue Newport, RI 02840Directions can be found using any map search engine online or through a GPS system. The hotel offers this service on their website on

    Thank you to our matching scholarship sponsor for the raffle, Leepfrog, for their ongoing commitment of helping students pursue their academic dream.

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    Conference Exhibitors

    College Scheduler LLC provides a web-based schedule planner for use by students at institutions using Banner, Colleague, PeopleSoft, Jenzabar, Homegrown and other Student Information Systems. College Scheduler automates the manual pen & paper process and presents the student with every possible schedule option that is open and able to be registered for RIGHT NOW. Increased enrollment credit hours, increased on-time graduation and time savings in the academic advising office are just a few of the additional benefits we provide your institution!

    CollegeNET improves efficiencies and communication for higher education with advanced web-based technologies that support admissions, class and event scheduling, space and resource management, course evaluation, and alumni relations. See us at NEACRAO 2015 to learn more about our exceptional online services. Innovation, Efficiency, Balance – Accomplish More, Consume

    CourseLeaf Catalog by Leepfrog builds the exact catalog you want. Efficiently. CourseLeaf Catalog (CAT) is a proven, comprehensive Catalog Management System with a powerful native workflow engine. It is specifically designed to manage processes for colleges and universities by incorporating flexible workflows with easy data entry and editing

    Credentials Solutions offers streamlined, fully-developed technology solutions to a wide variety of academic and municipal institutions. We specialize in identifying time- and labor-intensive administrative processes and replacing those with simplified online experiences. Users get the results they want faster and easier, and our client institutions reduce clerical needs and costs. Best of all, Credentials Solutions provides these services at little or no cost to our clients; typically, most research, development, and maintenance costs are covered by end user convenience fees.

    Conference Exhibitors

    DIGARC leads the way with expertly built catalog and curriculum solutions backed by “crazy responsive” customer care. Its Acalog™ e-catalog platform, honed with experience since 2001, engages students and saves time for editors. Working seamlessly with Acalog, Curriculog™ streamlines approval processes that used to move at the speed of

    At Johnson & Wales University (JWU), a private, nonprofit NEASC-accredited institution, our unique education model is designed to inspire your professional success and lifelong intellectual growth. Almost 16,000 students from approximately90countriesaremaking their careers happen in our 40+ undergraduate, graduate, online, continuing education and accelerated programs in arts & sciences, business, culinary arts, hospitality, technology and

    education. JWU students are ready to do what it takes to be the best in their career field, and they’re ready to start now. Are you one of them?

    Konica Minolta provides Scanning and Document Management Software and Services to help companies save time and money. With over 41,000 worldwide employees and cutting-edge research programs, Konica Minolta Business Solutions, U.S.A., Inc., is a leader in enterprise content management, technology optimization and cloud services. Recognized for seven consecutive years as a #1 Brand for Customer Loyalty by Brand Keys, clients trust Konica Minolta to help them envision how they can achieve their goals and deliver innovative solutions to give shape to their

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    Conference Exhibitors

    Foundedin1993bythehigher education community, the National Student Clearinghouse® relieves the administrative burdens and costs related to student data reporting and exchange.We are a 501(c)(6) nonprofit and nongovernmental organization and the leading provider of educational reporting, data exchange, verification, and research services. Our work—performed in a trusted, secure and private environment—provides numerous time- and cost-saving benefits to students, schools, administrators, and requestors.More than 3,600 colleges and universities participate in the Clearinghouse, reporting enrollment and degree information to us regularly throughout the yearParticipantsenroll98%ofallstudents in public and private U.S. institutionsOur free and low-cost services save higher education institutions over $750 million

    Paradigm Inc. is a full-service diploma and diploma cover company that specializes in the printing and direct mailing of documents straight to students. In addition, we are the home of the Certified Electronic Diploma (CeDiploma) a transactional document that provides the student with an alternative to the transcript, allowing the recipient, from employers, Governments and Embassies to independently validate the document. We offer a simple, quick and stress free service which will save you valuable time, space and labor. With exceptional customer service, 10 day turnaround times, superb accuracy, simple on-line ordering system and competitive pricing why not switch today?

    Parchment’s mission is to turn credentials into opportunities. We help learners, educators, associations and employers securely send and receive education credentials online, in simple and insightful ways.At Parchment, we build a virtual bridge to connect learners, educational institutions, associations and employers who rely on education credentials. The Parchment platform has helped millions of people and thousands of schools and universities to exchange more than 12 million transcripts and other credentials globally.We make the process simpler, secure and more transparent for

    SCRIP-SAFE is a global leader for innovative document security solutions for both paper and electronic records. We provide secured electronic delivery of transcripts, 24/7 online transcript ordering services, desktop diploma printing software and custom foil printed diploma paper. Plus, we’ve completed our 22nd year printing

    Conference Exhibitorssecure transcript paper for more than 1,800 customers annually. Our eSCRIP-SAFE® Global Electronic Delivery Network is growing daily and includes over 1200 schools and organizations worldwide. SCRIP-SAFE has two unique services - Transcripts on Demand-Elite & Diplomas on Demand-Elite - both of which provide full-service transcript and diploma

    SmartCatalog IQ is a breakthrough in academic information solutions. IQ manages catalogs, curriculum approval processes, syllabi and transfer credit evaluation, all while integrating with student information systems. IQ includes e-mail notifications, and online curriculum proposal forms. Web catalogs are ADA compliant and searchable – all in one easy-to-use, web-based solution backed by legendary customer

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    Katherine E. Hilliker, Boston UniversityJordan R. Scobie, Middlebury CollegeKatherine McCraw, Williams CollegeRobert E. Hewes, Massachusetts Institute of TechnologyGenevieve R. Pratt, Mount Holyoke CollegePercy F. Crane, University of MaineMilton E. Noble, Brown UniversityM. Elizabeth Hood, Willimantic State CollegeDonald Oliver, Boston UniversityHelen B. Johnson, Bowdoin CollegeFranklin O. Fingle, University of ConnecticutOlga E. Ellis, Springfield CollegeRudolph M. Morris, Northeastern UniversityThomas A. Garrett, Assumption CollegeHarry R. Carroll, University of New HampshireJames W. Eastwood, University of Rhode IslandCharles W. Duhig, Brandeis UniversityV. Rev. Royal J. Gardner, O.P., Providence CollegeWilliam H. Lammers, Springfield CollegeJohn W. Vlandis, University of ConnecticutAthena Pappas, Worcester Polytechnic InstituteGilbert C. Garland, Northeastern UniversityJames A. Harmon, University of Maine at OronoRobert F. Grose, Amherst CollegeEugene A. Savage, University of New HampshireCorinne Elliott, Goddard CollegeMyron D. Hager, Westbrook CollegeFlorence S. Kimball, Mount Holyoke CollegeLeslie L. LaFond, Western Connecticut State CollegeGeorge L. Coleman II, Colby CollegeJohn S. Foley, Rhode Island CollegeJohn F. Collins, Jr., University of Maine at OronoDonald E. Healy, St. Anselm CollegeGeorge C. Howard, Williams CollegeMary Elisabeth Randall, University of Maine at AugustaEileen Tosney, College of the Holy Cross

    William R. Bates, Boston UniversityMary A. Hefron, Suffolk UniversityMaureen A. McNamara, St. Michael’s CollegeAdriana Farella, University of Massachusetts BostonJ. Anthony McLaughlin, University of Maine at FarmingtonPaul Fistori, University of Massachusetts DartmouthDavid Taggart, University of Rhode IslandLouise Lonabocker, Boston CollegeHeather C. Smith, Community College of Rhode IslandJames R. Regan, Massachusetts Bay Community CollegeKeith D. Rabine, Massachusetts Maritime AcademyDorothy M. Lauria, Quinnipiac UniversityKathleen Teehan, University of Massachusetts BostonJoseph P. DiMaria, Community College of Rhode IslandBrian P. Murphy, Stonehill CollegeDeborah J. Aiken, Community College of Rhode IslandHazel Doak, University of Maine FarmingtonKathy Ryan, University of Massachusetts AmherstCharles R. Toomajian Jr., Williams CollegeWalter F. Caffey III, Suffolk UniversityMark R. Powers, Framingham State CollegeDonna Campbell, Post UniversityMeredith Braz, Dartmouth CollegePatrick Sullivan, University of Massachusetts AmherstIrene Rios, Albertus MagnusKathy Posey, Bennington CollegePatti Stimpson, University of New HampshireDonald Dykes, US Coast Guard AcademyMary Meserve, Bates CollegeMarcia Rosbury-Henne, Holyoke Community College

    Past Presidents Executive Board & Committees2014-2015 Executive Board

    PresidentKaren Schedin Scola, Rivier University

    President-ElectAri Kaufman, Berklee College of Music

    Past PresidentMarcia Rosbury-Henne, Mount Wachusett Community College

    Vice President of Admissions/Enrollment ManagementBryan Boppert, Salem State University

    Vice President of College Admissions/HS RelationsKeiko Broomhead, Wentworth Institute of Technology

    Vice President of Professional DevelopmentLauren Haley, University of New Hampshire

    Vice President of Registrar and RecordsMike Burke, Harvard University

    Archivist/ParliamentarianMary Meserve, Bates College

    Association Editor and Web ManagerKeith Ingalls, Springfield College

    SecretaryTara Walor, MIT Sloan School of Management

    TreasurerHolly Fitzpatrick, Greenfield Community College

    2015 Annual Conference Co-Chairs

    ExhibitsTrisha Reopell, University of Massachusetts Amherst

    Local ArrangementsHattie Kerwin Derrick, Lawrence Memorial/Regis College Lori Pendleton, Charter Oak State College

    ProgramKatherine Walo, Massasoit Community College

    RegistrationD. Antoine Blalark, MGH Institute of Health Professions Sandra Stevens, University of Hartford

    Reverse College DayValerie Leclair, Rivier University Bryn Nowell, Holyoke Community College


    Very special thanks to Massasoit Community College for the marketing and program materials.Thank you!


    Interested in participating in a NEACRAO committee? Questions or concerns?

    Contact us!

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    Join us in November atthe beautiful

    Newport Marriottfor another informative NEACRAO conference in scenic Newport, RI.

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