november 5-7, 2014 newport marriott newport, rhode island · 2014-09-17 · free pre-conference...

2014 Annual Conference The Difference is You!NEACRAO Logo

NEACRAONew England Association of Collegiate Registrars & Admissions O�cers



November 5-7, 2014Newport Marriott Newport, Rhode Island

Featuring:Reverse College Day (RCD) for Guidance & Admissions Officers - November 5

Keith Westrich, opening session speaker for RCD

Free pre-conference session: Response to an Active Threat

General Conference sessions - November 6-7

Keynote speaker Len Gengel from BeLikeBrit

Workshops on veterans, graduation, FERPA, data analysis, “one-stop” offices, and more!

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Welcome note to the membershipWelcome, friends and colleagues, to the 67th Annual Conference at the beautiful Newport Marriott.

We have planned a conference with sessions that we hope are interesting, intriguing, supportive and just plain fun! As you plan your session attendance, remember to make time to visit the exhibitors’ area to see what our vendor colleagues have to offer. In addition to learning at the sessions offered, we hope that you visit with friends and make new acquaintances establishing the NEACRAO connection with colleagues. As always, we invite you to consider joining the organization if you are not already a member, and perhaps submitting a session proposal for 2015. It’s never too early!

On behalf of the Executive Board and Council, best wishes for a great conference!

Sincerely,

Marcia Rosbury-HennePresident, 2013-2014

PS: See you all at the President’s Welcome Reception Wednesday night!

What does NEACRAO stand for?NEACRAO is the New England regional association of AACRAO, the American Association of Collegiate Registrars and Admissions Officers, whose purpose is “to promote the advancement of higher education in its fullest and broadest implications.” We are an all-volunteer organization dedicated to supporting close to 1,000 members representing approximately 400 institutions from Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont.

What are the benefits of joining NEACRAO?Attending a NEACRAO conference, professional development session, or joining the team can help you expand your resume, increase your professional network, and grow your professional skills and competencies. Challenge yourself in a new direction, make life-long friends, and have fun doing it!

How can I get involved?• Facilitate a session: introduce a session at Reverse College Day or the Annual Conference and coordinate evaluations. Easy to do and a quick way to get involved!

• Join a committee: most committees work with the vice presidents to create Annual Conference and RCD sessions and activities for the organization.

• Serve as a co-chair: co-chairs coordinate and run the various portions of RCD and the Conference.

• Join the Board: the Executive Board governs the Association and is responsible for its overall activities and functions. Attendance at day or day-and-a-half meetings in January, March, and June are expected.Check out all the committees, co-chairs, and Executive Board positions on page 23!

Get to Know NEACRAO

Share, share, share!Feel free to share this program with coworkers and friends who may be interested in this amazing professional development opportunity. Need more copies? Contact Katie Walo at [email protected] for additional hard copies or a PDF version.

Who should attend Reverse College Day?• Guidancecounselorsandstaffseeking professional development and the opportunity to visit with over 120 college and university representatives

• Collegepersonneltostaffthecollege/university tables at the fair portion of the program, join for lunch, and attend workshops of interest

Who should attend the Annual Conference?• Registrars,registrarofficestaff

• Admissionsdirectors,admissionscounselors

• Enrollmentmanagersandstaff

• Deansandvicepresidentswhooversee these areas of responsibility

Table of ContentsNEACRAO Logo




Registration

4 ............... Register, Reserve, Ready!

5 ............... Perks of Attendance

5 ............... Cost of Conference

Conference

6-7 ........... RCD Schedule & Info

8-9 ........... Conference Schedule at-a-Glance

10 ............. Keynote Speaker

11-17 ....... Session Descriptions

18 ............ Special Events

Travel & Accommodations

19 ............ Newport Attractions

19 ............ Hotel Reservations

19 ............ Directions to the Marriott

Partner & Board Information

20-21 ....... Exhibitors

22 ............ NEACRAO Past Presidents

23 ............ NEACRAO Executive Board & Committees

President’s Welcome ReceptionYou are invited to the President’s Welcome Reception

Wednesday, November 54–6 p.m.

All conference participants are invited to the reception. Come as you are (casual) and enjoy hors d’oeuvres and a cash bar.

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5 reasons the Annual Conference can help you make a difference in the workplace, community, and personally.1. Great information. This is a great professional development opportunity to learn the latest trends in higher education. This year we have a focus on service and transformational learning.

2. Expand your professional network. Mingle with other new and experienced professionals from New England as we discuss issues pertinent to admissions and registrar’s offices today.

3. Be inspired. Hear motivating stories about the impact of service and experiential education from Len Gengel from the BeLikeBrit charity and Keith Westrich from Massachusetts Department of Elementary and Secondary Education. See pages 6 and 10 for more information on these inspiring people.

4. Discover. Hear about new products from other schools that can improve your service to students and enhance efficiencies. Also learn about those pesky things to avoid during implementation!

5. Amazing value. Think of the types of sessions and topics you would see at a large conference costing thousands of dollars; you receive the same at NEACRAO Annual Conference for a fraction of the cost and only a short distance away! See below for cost information.

Perks of AttendanceRegister:• Registeronline,vianeacrao.org/meetings/registration.

• Chooseyoursessionsinadvance.Seepages6-17forschedule,descriptions,andothersessioninformation.

• Notsureiftheconferenceisrightforyouorlookingtopersuadeacoworkertojoinyou?Checkoutourperks of attendance on page 5 for the value of the NEACRAO Annual Conference!

Reserve:• TheNEACRAOAnnualConferencewillbeheldthisyearattheNewportMarriottinNewport,RI.Reserveyourhotelreservationsviawww.marriott.com/hotels/travel/pvdlw-newport-marriottorbycallingthehoteldirectly. Please note the deadline to reserve a room with the special group rate of $134 per night ends October 14!

• Seepage19forhotelinformationandlocalattractions.

Ready!• Joinusforanamazingnetworkingandbestpracticessharingopportunity.Connectwithcolleaguesfromacross New England, plan your sessions you wish to attend, check out the exhibitors to visit, and look forward to some downtime to explore the local attractions.

• VisittheconferencewebsiteregularlyformoreinformationontheAnnualConferenceandthelist of those attending.

Register, Reserve, Ready!

Cost of ConferenceReverse College Day: November 5College/UniversityTable: .............................................$175(includes1lunch)AdditionalCollege/UniversityRepresentative: ........$25(includeslunch)GuidanceCounselors: ..................................................$25(includeslunch)

Annual Conference: November 6-7Memberatpre-conferencesession(Nov5): .............. FREE with conference fee!Member(throughOct14): ..........................................$175Member(afterOct14): ................................................ $225Non-member: ............................................................... $300Guest(lunchandsocialgatheringonly): ..................$75Thursdaynightdinner&entertainment: .................. $25

Highly recommended! See page 18 for details!

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ReverseCollegeDay(RCD)Schedule Reverse College Day Events & Sessions

Wednesday, November 5Join us as admissions officers from colleges and universities all over New England meet and speak with high school counselors, lunch together, and share in professional development workshops.

7:30–11a.m. RegistrationforRCD and Annual Conference

8a.m.–12:15p.m. Exhibitareaopen

8:30–9a.m. Continentalbreakfast

9–9:50a.m. OpeningSession

10 a.m.–12 p.m. College fair for guidance counselors

12–1 p.m. Luncheon and raffle

1:15–2:05p.m. ConcurrentsessionsA&B

2:10–3:40p.m. SessionC*

4–6 p.m. President’s Welcome Reception*SessionCisopentoallNEACRAOConferenceattendeesatnoadditional charge.

9–9:50 a.m. Opening SessionBringing Experience into EducationKeith Westrich speaks about the importance of experiential learning while pursuing higher education. In an age where college costs continue to rise, learning more about how colleges are providing much more than letter grades to their students is a key element to share with students and families as they embark on the college search and selection process.

Keith Westrich is currently the Director of College and Career Readiness for the Massachusetts Department of Elementary and Secondary Education’s Center for Vocational, Workforce, and College Readiness Programs. Through the Office of College and Career Readiness, Mr. Westrich manages and oversees Department initiatives designed to preparestudentsforsuccessafterhighschool.

Previously, Mr. Westrich led the Department’s “Connecting Activities” initiative providing resources and technical assistance to the 16 local Workforce Investment Boards and School-to-Career Partnerships supporting the development and implementation of the state’s work-based learning agendafordistricts/schoolsparticipatinginschool-to-career programs across the Commonwealth of Massachusetts.

Prior to his work at the Department, Mr. Westrich served as the Director of the Boston Private Industry Council’s nationally recognized ProTech program, which laid the foundation for the integration of school- and work-based learning designed to give students the academic, workplace readiness, and personal/socialskillsnecessarytocompeteinhighereducation and high performance workplaces.

10 a.m.–12 p.m. College FairGuidance counselors can visit with representatives from over 120 regional colleges and universities.

12–1 p.m. Luncheon & RaffleGuidance counselors and admissions counselors gather for the annual RCD luncheon, announcement ofstudentscholarshiprecipients,andtheCollege/UniversitySwagRaffle.

1:15–2:05 p.m. Session A(concurrentsession)

Support Services on College Campuses – Disability and Counseling ServicesLearn more from professionals in both disability and counseling services about support systems that are historicallyavailableatcolleges/universities.Helptobestadvise your students on what questions they should be asking and timelines they should be following to ensure they’re receiving the best support available to them while pursuing their higher education goals.

Presenters: Maureen Conroy, Director of the Office for Students with Disabilities and Deaf Services, Holyoke Community College

Laura Rauscher, Director of Disability Services, Smith College

Kathleen Keough, Learning Support Counselor, Greenfield Community College

1:15–2:05 p.m. Session B(concurrentsession)

Financial Aid Insight and UpdatesHigher education costs continue to be an area of concern for students and families. Learn from a financial aid director about important updates and timelines associated with the financial aid process. Help to demystify the method for which aid is calculated to guide your students and their families about available aid and financing their education.

Presenter: Aida Mirante, Director of Financial Aid, SalveReginaUniversity

2:10–3:40 p.m. Session C*Response to an Active ThreatIn light of an era of heightened security concerns at high schools and colleges, all RCD participants will have an opportunity to participate in this essential programming. The program is a combination of video, lecture, and interactive questions and answers from session participants in relation to “what if ” awareness discussion. The main mission focuses on the survival mindset and can be applied to large incidents, not just active threats in the sense of shootings and similar emergencies. The program was created by the Center for Personal Protection Services and will be facilitated by members of the campus police department of Becker College.

Presenters: Lieutenant Richard A. Menard, Becker College Sergeant Joseph C. Bonczek, Becker College*ThissessionisopentoallNEACRAOConferenceattendeesatnoadditional charge.

4–6 p.m. President’s Welcome ReceptionAll RCD attendees and early NEACRAO conference arrivals are welcome at the President’s Welcome Reception. Debrief from the day or gear up for the conference to come! Please see official welcome on page 3.

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Conference Schedule at-a-GlanceWednesday, November 51:45–4:30 p.m. ............................ Conference Registration and Check-in

2:10–3:40 p.m. ............................ FREE Pre-Conference Session *Open to all conference attendees free of charge!* This year RCD is holding a late-day session that may be of interest to all of the membership as well as guidance professionals. This session was offered at the 2013 Annual Conference and was the most-requested session to be repeated.

Response to an Active ThreatIn light of an era of heightened security concerns at high schools and colleges, all RCD participants will have an opportunity to participate in this essential programming. The program is a combination of video, lecture, and interactive questions and answers from session participants in relation to “what if ” awareness discussion. The main mission focuses on the survival mindset and can be applied to large incidents, not just active threats in the sense of shootings and similar emergencies. The program was created by the Center for Personal Protection Services and will be facilitated by members of the campus police department of Becker College.

Presenters: Lieutenant Richard A. Menard, Becker College Sergeant Joseph C. Bonczek, Becker College

4–6 p.m. ...................................... President’s Welcome Reception All RCD participants and NEACRAO conference attendees are welcome to attend! Debrief from the day or gear up for the conference. Please see official welcome on page 3.

Thursday, November 67:30 a.m.–12 p.m.; 2–4 p.m. ....... Conference Registration and Check-in

8 a.m.–5 p.m. .............................. Exhibit Hall Open See exhibitor list on pages 20-21.

8 a.m. .......................................... First Timers’ Breakfast

New to the NEACRAO conference? Come join past presidents, veterans of the conference, and other newbies for an introduction to the conference and great networking opportunity.

8 a.m. .......................................... Coffee and Breakfast Refreshments Available

9–10 a.m. .................................... Session 1 – see session descriptions on pages 11-12

10 a.m. ........................................ Break

10:30–11:30 a.m. ......................... Session 2 – see session descriptions on pages 12-13

12 p.m. ........................................ Luncheon and Keynote Speaker Join us for the annual business meeting of NEACRAO, including departure of officers and election of new officers, awards for exemplary service, and greetings and information from AACRAO. Stay for an inspiring presentation from Len Gengel from the BeLikeBrit charity! See page 10 for speaker bio and description.

2:15–3:15 p.m. ............................ Session 3 – see session descriptions on pages 13-14

Thursday, November 6 (continued)3:15-3:45 p.m. ............................. Break

3:45–4:45 p.m. ............................ Session 4 – see session descriptions on pages 14-15

6–9:30 p.m. ................................. Dinner & Evening Entertainment – see page 18 for information

NEACRAO Family Feud All are invited to participate! Cost is $25 and includes dinner.

Friday, November 78–10 a.m. .................................... Conference Registration and Check-in

8–9:15 a.m. ................................. Breakfast/Speaker and 50/50 Raffle

9:15 a.m.–12 p.m. ....................... Exhibitors Open – see pages 20-21 for preliminary list of exhibitors

9:15–10:15 a.m. .......................... Session 5 – see session descriptions on pages 15-16

10:15 a.m. ................................... Break

10:30–11:30 a.m. ........................ Session 6 - see session descriptions on page 17

11:45 a.m.–12:45 p.m. ................ President’s Closing Remarks and Exhibitor Raffle

12:45 p.m. ................................... Executive Council Luncheon and Meeting

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College student Britney Gengel sent this text to her mother hours before the 2010 earthquake that claimedherlifeinHaiti:

“They love us so much and everyone is so happy. They love what they have and they work so hard to get nowhere, yet they are all so appreciative. I want to move here and start an orphanage myself.” -BritneyGengel,1/12/10

BritneyGengeltraveledtoHaitiwithLynnUniversityon a humanitarian trip and died in the earthquake a dayafterarriving.VowingthatBrit’sdeathwouldnotbe in vain, Len and Cherylann Gengel, along with sons Bernie and Richie, kept alive Britney’s dream by building an orphanage in Grand Goave, Haiti. The orphanage is not just a charity focusing on Haiti and theUS,butamovement,acausefordoingtherightthing, to make the world a better place.

Len Gengel was delighted to accept NEACRAO’s invitation to talk about “transformational” learning and the connection of their organization to higher education, as well as their daughter, whose legacy lives on through the orphanage they built in her name.

Note from the NEACRAO Executive Board: The Gengels would not accept a speaker’s fee as they do not draw salaries from the charitable foundation. Instead, NEACRAO is purchasing a copy of their book Heartache and Hope in Haiti for conference attendees with 100% of the book sales going back to the orphanage.

Conference Keynote Speaker

NEACRAO’s Membership Gives BackWe invite the members attending the 2014 Annual Conference to bring much-needed items to be donated to the BeLikeBrit orphanage. Toiletries for children, food and kitchen items, tools and supplies, books,artsandcrafts,clothing,toys,andmorearealways appreciated. You will be helping to continue to make Brit’s last wish a continued reality.

Further details can be found online at belikebrit.org/wish-list.

Len Gengel from

Conference Session DescriptionsSession One DescriptionsSession 1: Thursday, November 6 9–10 a.m.1A: The Enrollment Yo-Yo Effect and How It Is Impacting Student Recruitment and Aid StrategiesAs colleges and universities struggle to meet enrollment and tuition revenue goals in the wake of the Great Recession, the result for many institutions has been an enrollment Yo-Yo Effect. This presentation will illustrate the Yo-Yo Effect and facilitate a conversation around ways to plan for and combat the resulting uncertainty for institutional enrollment and budgets as well as strategies for educating other institutional leaders about the inherent realities of the Yo-Yo.

Presenter: James Fowler, Vice President for Enrollment, Salve ReginaUniversity

1B: Leveraging LinkedIn for Career SuccessCome learn what it takes to achieve an “All Star” LinkedIn profile and the many benefits of doing so. Bryn Panee Burkhart and Chris Bolzan of MIT Sloan’s Career Development Office will help you maximize your individual profile and discuss ways in which your team can leverage LinkedIn’s many features for collective career success.

Presenters: Bryn Burkhart, Associate Director and Alumni Career Advisor, MIT Sloan School of Management Christine Bolzan, Career Advisor, MIT Sloan School of Management

1C: One-Stop Shops: the Good, the Bad, and the In-betweenA lot of higher education professionals hear the phrase “one stop” and they think of this magical office that will cure all of the problems that the students and university have. The term “one stop” is on the tip of the tongue

for many higher education professionals, but what is it really all about? How do you create a one stop, and what are the pros and cons for doing so? The panel of SarahBosworthofJohnsonandWalesUniversityandBryanBoppertofSalemStateUniversitywillexploretheir own journeys creating and implementing one stops on their campuses. They will share with you what they have learned and what they would have done differently if they had the chance. Come to ask questions, get the real pros and cons, and to learn more about this new concept that is changing the landscape of higher education as we know it.

Presenters: Sarah Bosworth, Director of Online Student Services, JohnsonandWalesUniversity Bryan Boppert, Associate Director of the Student NavigationCenter,SalemStateUniversity

1D: Not Big Data…Just Regular-Sized Data: Using Data to Make Informed Enrollment Management DecisionsToday, using others’ best practices just isn’t good enough! And relying on our own past practices won’t cut it! Past practice and others’ best practices inform our work; however, today decisions that affect enrollment must also be based on your own institutional and student body characteristics. In this interactive session, we will examine ways to mine and use data to help make data-informed decisions, influence decision makers with quantifiable information, and encourage achievement of desired outcomes.

Presenter: Ryan G. Forsythe, Ed.D., Vice President for Enrollment ManagementWorcesterStateUniversity.

1E: Transitioning to E-forms for the Registrar’s OfficeThis session will describe the transition to e-forms for the Registrar’s Office and how that transition now better serves the Registrar’s Office. Each area of responsibility within the Registrar’s Office will describe

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the benefits of using e-forms as well as management and upkeep. The process of rolling out e-forms to the community will also be discussed. Finally, a question and answer period as well as sharing of best practices will close out the session.

Presenters: Piero Chacon, Associate Registrar, MGH Institute of Health Professions Antoine Blalark, Assistant Registrar, MGH Institute of Health Professions Laura Stengle, Non-Degree Coordinator, MGH Institute of Health Professions

Facilitator: James V. Vitagliano,AssistantDeanofStudents/Registrar, MGH Institute of Health Professions

Session Two DescriptionsSession 2: Thursday, November 6 10:30–11:30 a.m.2A: The Veteran as Student (Certifying Registration and Other Well-kept Secrets)The topic of a “veteran-friendly campus” seems to raise its head on a regular basis, but it’s difficult to define. Regardless, we all have veterans on our campus, complete with a different set of benefits and needs. With these benefits comes a different set of reporting requirements and follow-through with respect to our offices. This session will discuss the responsibilities of certifying officials along with some ideas on how to ensure that you are meeting requirements as well as making the “student responsibility” part of your solution. The presenters will also discuss some of the services that they provide to veterans and some of the unique needs and scenarios that are present surrounding this topic.

Presenters: Liz Almeida, Veteran’s Officer, Springfield Technical Community College Kris Kozuch, Coordinator Office of Disability Services, Springfield Technical Community College

deal with change, while maintaining and expanding services to the entire campus community.

Presenters: Linda Kean, Registrar, Babson College Kathy Posey, Registrar, Mount Ida College

2E: Getting Involved in AACRAOFoundedin1910,AACRAOisoneofthenation’soldest and largest higher education associations and the recognized authority on student admissions, academic records and enrollment services. AACRAO is a member-driven association shaped and directed by over 11,000 higher education professionals who represent more than 2,600 institutions in 40 countries. While all that sounds good, how can AACRAO help you to do your job or advance your career? This session will explain the array of member services, demystify the process for getting involved, and show how AACRAO membership can help you better serve your institution and attain your career goals.

Presenter: Brad A Myers, JD,UniversityRegistrarandExecutiveDirector,EnrollmentServices,OhioStateUniversity,AACRAO President-Elect, 2014-2015

Session Three DescriptionsSession 3: Thursday, November 6 2:15–3:15 p.m.3A: The FUNdamental FERPA Primer (and Finish Coat)Be sure to join Steve McDonald, NEACRAO’s resident FERPA expert, for a presentation on the structure and most significant provisions of FERPA, recent amendments, and the latest guidance. It’s thelawthatwewouldliketoforgetabout(andsometimesdo)butthataffectsvirtuallyeveryfacetof our work. Whether you’re a FERPA newbie or a FERPA maven, regardless of what office you work in, there is something for everyone in this session.

2B: Student Support in the Admissions OfficeWorking with students is an excellent way to support their education and professionalism. Salem State UniversitydevelopedanAdmissionsAmbassadorProgramin2009andcurrentlyemploysover30students. This session will give you an honest perspective on this initiative and what it is like to include students in the admissions process.

Presenter: Mary E Dunn, Ed.D,Asst.DeanofUndergraduateAdmissions,SalemStateUniversity

2C: The A+ High School VisitWith fall travel well underway, are you rethinking the idea of visiting high schools next year? How can you enhance your visit to make it a worthy part of your recruitment plans? Let us tell you why you should keep this in place for your office. We’ll discuss the prosandcons(mostlypros!)ofthehighschoolvisit.What makes an effective visit from both the counselor and student perspective? Best practices for planning and implementing a great high school visit will be discussed. We’ll also talk about the use of Naviance in planning a visit as well as great tips for connecting with students and school counselors.

Presenters: Kathi Moody, Guidance Counselor, Lynnfield High School Michael Moresco, Guidance Counselor, Lynnfield High School

2D: Staffing the Registrar’s Office in an Ever-Changing World Recentupgradesinadministrativesoftwaresystemsandperipherals,aswellassocialmediadevices(smartphones,tablets,etc.),coupledwithchangesinservicesand delivery methods require a different-looking registrar’s office than what many of us started out in. Add in budgetary issues and the picture gets even more cloudy. This panel presentation will discuss how different offices have addressed functionality, position description, and changing processes in an effort to

As always, your questions, concerns and experiences (good,badandespeciallybizarre)arewelcome.

Presenter: Steven McDonald, General Counsel, Rhode Island School of Design

3B: What Faculty, Advisors (and Registrar’s Offices) Need to Know about Financial Aid (But Are Afraid, or Don’t Bother, to Ask)Financial aid eligibility has many rules that are based on academic standing, enrollment status, timely registration, and accurate records. This session will deal with the academic issues impacting a student’s eligibility to receive, or not receive, aid in an efficient and timely manner. We will also provide basic information needs to be provided in conjunction with the financial aid office and some suggestions for good communication practices and processes.

Presenter: Keith Ingalls, Registrar, Springfield College

3C: Bridges to a Bachelor’s: Getting to Know Community Colleges and Their StudentsWith the cost of college on the rise, a lot more students and families are going to their local community college before heading to a larger four-year institution. This has a direct impact on the enrollment numbers at four-year colleges and universities. In this sessions you will learn who community college students are, why they matter, and how it impacts four year institutions. Join us for a discussion about how strong relationships between two- and four-year schools can be mutually beneficial for students and enrollment.

Presenters: Amy Nadeau Lee, Director of Enrollment, Southern Maine Community College Jeremy Dill,AssistantDeanofEnrollment&Registration/Registrar, Southern Maine Community College Amanda Card, Assistant Director of Admissions, Southern Maine Community College

Conference Session Descriptions Conference Session Descriptions

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3D: Planning for the Demographic ShiftWe’ve all seen the changes in enrollment numbers over the past three years. The number of students graduating from high school and coming of college age has declined. But it’s not just about the numbers. This session will discuss upcoming changes in demographics over the next two to 10 years. Learn what’s on the horizon, where will they come from, genderandethnicityshifts,whatkindofeconomywere they born into, what opportunities may exist, and how might this affect academic program needs and recruiting strategies.

Presenters: Darek Leslie, Assistant Director of Admissions TechnologyandOperations,SalemStateUniversity Jackie Haas,AssociateDirectorofUndergraduateAdmissions,SalemStateUniversity Ryan G. Forsythe, Ed.D., Vice President for Enrollment ManagementWorcesterStateUniversity

3E: Serving our Student VeteransOver the next few years, over a million service members will leave active duty and many of those will take advantage of their GI Bill benefits and return to school. As veteran enrollment increases in higher education, faculty and staff will need to become familiar with the unique challenges Veterans face, along with their valuable contribution to our classrooms and campuses. This presentation will provide a better understanding of student veterans on your campus and a research-based approach to serving them.

Presenter: Janine Wert, Director of Veterans’ Services, UniversityofMassachusettsLowell

4C: The First Step to ROI: Building a Marketing Plan That Can Be MeasuredCollege and university marketing directors are increasingly being asked to show return on investment(ROI),especiallyinthistougheconomicclimate in which stakeholders are demanding more accountability. But first, you need to build a marketing plan with objectives that are actually measurable, rather than trying to add in objectives at the back end of the process. This presentation covers the components needed to build a successful marketing plan that will easily lend itself to measurement; the key marketing metrics that every community college marketing director should be using to measure ROI; and how to communicate ROI to constituents, especially your president, executive management team and governing board.

Presenter: Robin Duncan, Vice President of Marketing and Communications, Mount Wachusett Community College

4D: The Inconspicuous LeaderDrawing from the chapter in the Leadership Lessons AACRAO publication with the same title, an AACRAO author and experienced registrar will share skills, thoughts and ideas on higher education leadership in today’s environment. Attendees will reflect on how they may best lead at their institutions and consider how to make a difference.

Presenter: Meredith Braz, Registrar of the College, Dartmouth College

Facilitator: Michael Blumenauer, Associate Registrar, Dartmouth College

4E: Leadership vs. ManagementFor those of us in management roles in our offices and/oratourinstitutions,areweapplyinggoodleadership and management skills to our work? Is there a difference? Can someone be one without the

Session Four DescriptionsSession 4: Thursday, November 6 3:45–4:45 p.m.4A: Commencement (Different Means to the Same End)The plan is that students come to college to graduate, and a fairly respectable percentage dojustthat.Thetrueculminating/capstoneexperience is Commencement. That said, we all have slightly different means to that end. Is it the student’s responsibility to apply for graduation, or is it all coordinated by the school? Are completion requirements the responsibility of department chairs or the registrar’s office? Are diplomas produced in-house or through a vendor? Do students receive theirdiplomasonstage,aftertheceremony,ordothey get mailed? How do we plan for attendance and coordinate the line-up? This panel presentation will discuss their practices with open discussion from the attendees on their own processes, problem areas, and questions.

Presenters: Alison Misky, Registrar, Gordon College Jennifer Huoppi, Registrar, Eastern Connecticut StateUniversity Keith Ingalls, Registrar, Springfield College

4B: Sit to Stand – The New Ergonomic WorkstationDuring this session we will discuss current ergonomic trends that include standing workstations. We will review potential ergonomic risk factors, proper body alignment, and simple corrective actions that you can make. In addition, we will review standing workstations and the benefits they can provide for employees.

Presenter: Brian Cournoyer, Environmental Health and Safety Coordinator,UniversityofNewHampshire

other? This session will explore the alignment of those two concepts, their similarities, and their differences.


Session Five DescriptionsSession 5: Friday, November 7 9:15–10:15 a.m.5A: Work Flow in the Paperless World (What’s It Really Like? a.k.a. “Getting in the Weeds”)There is always discussion about the costs of going paperless, the tedious conversion process, the plan for getting people on board, incorporating other offices. Howabouttherealissue:“Andthenwhathappens?”This session will focus on the time period following the decisions, the RFPs, the vendor presentations, and the set up process. Learn about life in the “paperless” worldincludingdataentry,dataflow/workflow,access to records, interdepartmental issues, impact on positions, legal concerns, etc. Does going paperless increase collaboration? Efficiency? Effectiveness? Whoneedstolead?Whogetsleftbehind?Comewithquestions, concerns, experiences, the urban legends.

Presenter: Eduardo Valenzuela, Director of Admissions Technology&Operations,SalemStateUniversity

5B: Mindfulness for Work-Life Balance This session will briefly introduce participants to the concept, practice, and implications of mindfulness. While mindfulness as a practice has a longstanding history, not until more recently has the study of mindfulness and its effects been more widely publicized and embraced. Mindfulness is being incorporated into a number of settings. Businesses like Google promotes mindfulness to stimulate creativity and innovation and well renowned MBA programs have now begun to build it into their curricula. Mindfulness is known


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to improve decision making through enhanced clarity, thoughtfulness, and awareness, attaining positive outcomes. At the same time, it is an excellent stress reduction tool.

Presenter: Michael J. Sidoti, M.Ed., MBA, and graduate of graduate of the Mindfulness-based Stress Reduction Program(MBSR)

5C: Undocumented Students and the Struggles They Face on CampusThis presentation will look at the structural factors that have led to a dramatic growth in the numbers of undocumented students in the twenty-first century and the challenges they face in applying to and attending institutions of higher education. Colleges and universities throughout the country are working to address the particular challenges facing this group of students, including restrictions on in-state tuition, employment, driver’s licenses, vulnerability to arrest and deportation, divided families, poverty, and prejudice and discrimination. I will examine some best practices that institutions can implement themselves and some that they can lobby for at the state and national level.

Presenters: Avi Chomsky, Professor of History, SalemStateUniversity

5D: Expecting the UnexpectedDuring final exams in December 2013, Harvard Universityexperiencedabombthreatthatrequiredthe entire Registrar’s Office to come together to work through both immediate and longer-term responses to the incident. In this presentation, we will discuss emergency response plans, how FERPA impacts release of information to authorities and the press, and working across teams to prepare and analyze critical data quickly.

Presenters: Kaitlyn Santa Lucia, Enrollment Services Coordinator, HarvardUniversity

Session Six DescriptionsSession 6: Friday, November 7 10:30–11:30 a.m.6A: Registrar’s Roundtable/Open ForumWhen you come up with a new idea or want to change acurrentprocess,whatdirectiondoyouoftengetfrom above? “What’s everyone else doing?” Well, this is the place to come to find that elusive answer. Always popular, always a favorite! This will be an open forum for discussion of issues or current topics concerning the policies and practices in a registrar or records office. Topics will depend on interests of attendees, but may include compliance with regulations, best practices, helpful hints or tips, distribution of responsibilities, outsourcing options, etc. Bring your questions or concerns and share your experience, or simply absorb the conversation.

Facilitator: Meredith Braz, Registrar, Dartmouth College

6B: Admissions Roundtable for the New Normal in RecruitmentAn annual offering at NEACRAO, the roundtable provides opportunity to discuss attendees’ most pressing concerns and seek answers, advice, and guidance from those on the ground trying to achieve enrollment goals.

Facilitator: Karen H. Schedin, Vice President for Enrollment Management,RivierUniversity

Caroline Harvey, Enrollment Services Coordinator, HarvardUniversity Michael Kinney, Academic Planning Coordinator, HarvardUniversity

5E: Basic Financial Aid for Admissions and Registrar StaffIn today’s environment of increasing accountability and compliance issues, the intersection between financial aid and enrollment regulations is becoming more significant and complex. So, it is helpful for registrars and admissions professionals to better understand some of the financial aid basics and the growing number of intersections in our business.


5F: Customer Service Summer Workshop in ReviewDid you attend the Summer Workshop at Holyoke Community College on customer service by the Disney Institute? Now that some time has passed, do you have questions, reflections, or ideas to share? Let’s get together debrief, talk and share!

Presenter: Mary Meserve, Registrar, Bates College

6C: Enterprise Roundtables This roundtable session provides all enterprise system users(Banner,PeopleSoft,Colleague,Jenzabar,etc.)a chance to sit down with other users to discuss issues involving everything from system conversions, softwareupdates,functionalityissues,workaroundsand more. Whether you are a seasoned user or newtoyouradministrativesoftware,feelfreetobring questions and concerns, or just absorb the conversation.

Facilitator: Ari Kaufman, Associate Registrar for Operations, Berklee College of Music


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Newport AttractionsThe Newport Marriott is situated in the heart of historic Newport, Rhode Island. With a convenient harbor location, legendary attractions such as the Cliff Walk, Newport Mansions, Castle Hill Lighthouse, and the International Tennis Hall of Fame are easily accessible. The hotel’s Newport Harbor location also means that sailing, golfing, and beach facilities are nearby.

This Newport, RI hotel offers NEACRAO members first-class accommodations with a luxury spa, an indoor swimming pool, fitness center, and on-site restaurant, Fathoms, which features fresh seafood cuisine. With a central location and close proximity toSalveReginaUniversity,thisbeautifulhotelisperfect for weekend getaways or family vacations in Newport.NewportMarriott’s22,800sqftofbanquetspace, skilled culinary team, expert event staff and high-tech AV services are ideal for Reverse College Day and NEACRAO’s annual conference!

Hotel ReservationsReservations for your stay in the Newport Marriott can be made by calling their customer service line at 401-849-1000.NEACRAOhasaspecialgrouprate!The rate is $134 as long as you reserve your room through October 14, 2014. Make sure to let them know you’re there to attend NEACRAO.

Directions to the HotelThe physical and mailing address for the Newport Marriottis:

25 America’s Cup Avenue Newport, RI 02840

Directions can be found using any map search engine online or through a GPS system. The hotel offers thisserviceontheirwebsiteonwww.marriott.com/hotels/maps/travel/pvdlw-newport-marriott.

Travel & AccommodationsSpecial Events!Reverse College Day Luncheon and RaffleWednesday, November 5, 12:15 p.m.

College/universitystaff,bringsomethingtodonatefrom your school! Tote bags, mugs, sweatshirts, hats, notepads, pens, etc. College memorabilia will be raffled off to the high school counselors to promote college institutions in high schools!

President’s Welcome ReceptionWednesday, November 5, 4–6 p.m.

A way to start the conference off right! Enjoy hors d’oeuvres and chatting? Attend this event to network with other admissions and registrar personnel. New to the NEACRAO conference or haven’t attended in a few years? This is a great way to get your foot in the door and meet some people you’ll be spending the next couple days with! See the official welcome on page 3.

Thursday Evening Dinner & EntertainmentThursday, November 6, 6–9:30 p.m.

Survey Says…

Teams will compete against each other in NEACRAO-Family-Feud style. Arrange your team ahead of time or create a new team of any five people on the spot. Bracket-style competition means you could be the last team standing. Cost is $25 per person.

50/50 Raffle Benefitting the George Coleman Scholarship FundFriday, November 7, During breakfast 8–9:15 a.m.

Donate to the NEACRAO scholarship fund to benefit students. Half of the money collected will go home with one lucky winner.

President’s Closing Remarks & Exhibitor Conference RaffleFriday, November 7, 11:45 a.m.

Joinustoofficiallyendthe67thNEACRAOAnnualConference with a bang! Hear the president’s closing address to all attendees, and stick around for some fabulous prizes!

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Conference ExhibitorsConference Exhibitors

CollegeNET improves efficiencies and communication for higher education with advanced web-based technologies that support admissions, class and event scheduling, space and resource management, course evaluation, and alumni relations. See us at NEACRAO to learn more about our exceptional online services. Innovation, Efficiency, Balance – Accomplish More, Consume Less. www.collegenet.com

Credentials Solutions offers streamlined, fully-developed technology solutions to a wide variety of academic and municipal institutions. We specialize in identifying time- and labor-intensive administrative processes and replacing those with simplified online experiences. Usersgettheresultstheywantfasterandeasier,andourclient institutions reduce clerical needs and costs. Best of all, Credentials Solutions provides these services at little or no cost to our clients; typically, most research, development, and maintenance costs are covered by end user convenience fees.

In short, your staff is relieved of the drudgery. The people you service get what they need without waiting in long lines or filing tedious paper applications. Everybody is happier — and you won’t spend a mint in development costs. That’s a win-win-win. www.credentialssolutions.com

Digital Architecture is the leading provider of curriculum and catalog management solutions. The Acalog™ publishing system delivers thousands of e-catalogs at hundreds of colleges and universities. Curriculog™ is a groundbreaking workflow, collaboration, and approval-tracking platform with the flexibility to respond to evolving institutional and accreditation requirements. www.acalog.com

Konica Minolta provides Scanning and Document ManagementSoftwareandServicestohelpcompaniessavetime and money. With over 41,000 worldwide employees and cutting-edge research programs, Konica Minolta BusinessSolutions,U.S.A.,Inc.,isaleaderinenterprisecontent management, technology optimization and cloud services. Recognized for seven consecutive years as a #1 Brand for Customer Loyalty by Brand Keys, clients trust Konica Minolta to help them envision how they can achieve their goals and deliver innovative solutions to give shape to their ideas. www.amsimaging.com

Foundedin1993bythehighereducationcommunity,the National Student Clearinghouse® relieves the administrative burdens and costs related to student data reporting and exchange.

Wearea501(c)(6)nonprofitandnongovernmentalorganization and the leading provider of educational reporting, data exchange, verification, and research services. Our work — performed in a trusted, secure and private environment — provides numerous time- and cost-saving benefits to students, schools, administrators, and requestors.

• Morethan3,600collegesanduniversitiesparticipatein the Clearinghouse, reporting enrollment and degree information to us regularly throughout the year

• Participantsenroll98%ofallstudentsinpublicandprivateU.S.institutions

• Ourfreeandlow-costservicessavehighereducationinstitutions over $500 million annually

www.studentclearinghouse.org

New England Archives Center is a full-service document management service bureau. Our services include hardcopy record storage, micrographic services, digital imaging,documentretrievalsoftwaresolutions,andmediastorage. We have been servicing New England for over 50 years. We offer Custom Solutions for Record Management. www.neac.com

Paradigm Incorporated is a full-service diploma and diploma cover company that specializes in the printing and direct mailing of documents directly to students. We are known across the industry for our specialized customer service, attention to detail, accuracy and competitive pricing. Simple online ordering allows clients to see orders inprogress24hoursaday,nospecialsoftwareandvirtuallynothing to learn. www.paradigm-corp.com

Parchment’s mission is to turn credentials into opportunities. We help learners, educators, associations and employers securely send and receive education credentials online, in simple and insightful ways.

You work hard to earn education credentials such as transcripts, diplomas and certificates. They are critical when you want to take the next step in your education or career. But when they are filed away as paper, they are hard to access and share when you need them most.

At Parchment, we build a virtual bridge to connect learners, educational institutions, associations and employers who rely on education credentials. The Parchment platform has helped millions of people and thousands of schools and

universities to exchange more than 12 million transcripts and other credentials globally.

We make the process simpler, secure and more transparent for everyone. www.parchment.com

SCRIP-SAFE is a global leader for innovative document security solutions for both paper and electronic records. We provide secured electronic delivery of transcripts, 24/7onlinetranscriptorderingservices,desktopdiplomaprintingsoftwareandcustomfoilprinteddiplomapaper.Plus, we’ve completed our 22nd year printing secure transcript paper for more than 1,800 customers annually. Our eSCRIP-SAFE® Global Electronic Delivery Network is growing daily and includes over 1200 schools and organizations worldwide. SCRIP-SAFE has two unique services - Transcripts on Demand-Elite & Diplomas on Demand-Elite - both of which provide full-service transcript and diploma fulfillment. www.scrip-safe.com

SmartCatalog IQ is a breakthrough in academic informationmanagement.Useittomanagecatalogs,curriculum, transfer credit evaluation and more. IQ integrates deeply with Student Information Systems creating a single repository of course and degree content. Custom workflows include committee-based processes and include email notifications and online curriculum proposal forms. Web Catalogs are ADA compliant, searchable and include the MyCatalog tool for advisors and students. All in one easy-to-use, web-based solution backed by SmartCatalog’s legendary customer service. www.academiccatalog.com

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KatherineE.Hilliker,BostonUniversity

Jordan R. Scobie, Middlebury College

Katherine McCraw, Williams College

Robert E. Hewes, Massachusetts Institute of Technology

Genevieve R. Pratt, Mount Holyoke College

PercyF.Crane,UniversityofMaine

MiltonE.Noble,BrownUniversity

M. Elizabeth Hood, Willimantic State College

DonaldOliver,BostonUniversity

Helen B. Johnson, Bowdoin College

FranklinO.Fingle,UniversityofConnecticut

Olga E. Ellis, Springfield College

RudolphM.Morris,NortheasternUniversity

Thomas A. Garrett, Assumption College

HarryR.Carroll,UniversityofNewHampshire

JamesW.Eastwood,UniversityofRhodeIsland

CharlesW.Duhig,BrandeisUniversity

V. Rev. Royal J. Gardner, O.P., Providence College

William H. Lammers, Springfield College

JohnW.Vlandis,UniversityofConnecticut

Athena Pappas, Worcester Polytechnic Institute

GilbertC.Garland,NortheasternUniversity

JamesA.Harmon,UniversityofMaineatOrono

Robert F. Grose, Amherst College

EugeneA.Savage,UniversityofNewHampshire

Corinne Elliott, Goddard College

Myron D. Hager, Westbrook College

Florence S. Kimball, Mount Holyoke College

Leslie L. LaFond, Western Connecticut State College

George L. Coleman II, Colby College

John S. Foley, Rhode Island College

JohnF.Collins,Jr.,UniversityofMaineatOrono

Donald E. Healy, St. Anselm College

George C. Howard, Williams College

MaryElisabethRandall,UniversityofMaineatAugusta

Eileen Tosney, College of the Holy Cross

WilliamR.Bates,BostonUniversity

MaryA.Hefron,SuffolkUniversity

Maureen A. McNamara, St. Michael’s College

AdrianaFarella,UniversityofMassachusettsBoston

J.AnthonyMcLaughlin,UniversityofMaineatFarmington

PaulFistori,UniversityofMassachusettsDartmouth

DavidTaggart,UniversityofRhodeIsland

Louise Lonabocker, Boston College

Heather C. Smith, Community College of Rhode Island

James R. Regan, Massachusetts Bay Community College

Keith D. Rabine, Massachusetts Maritime Academy

DorothyM.Lauria,QuinnipiacUniversity

KathleenTeehan,UniversityofMassachusettsBoston

Joseph P. DiMaria, Community College of Rhode Island

Brian P. Murphy, Stonehill College

Deborah J. Aiken, Community College of Rhode Island

HazelDoak,UniversityofMaineFarmington

KathyRyan,UniversityofMassachusettsAmherst

Charles R. Toomajian Jr., Williams College

WalterF.CaffeyIII,SuffolkUniversity

Mark R. Powers, Framingham State College

DonnaCampbell,PostUniversity

Meredith Braz, Dartmouth College

PatrickSullivan,UniversityofMassachusettsAmherst

Irene Rios, Albertus Magnus

Kathy Posey, Bennington College

PattiStimpson,UniversityofNewHampshire

DonaldDykes,USCoastGuardAcademy

Mary Meserve, Bates College

Past Presidents Executive Board & Committees2013-2014 Executive BoardPresidentMarcia Rosbury-Henne, Holyoke Community College

President-ElectKarenSchedin,RivierUniversity

Past PresidentMary Meserve, Bates College

Vice President of Admissions/Enrollment ManagementBryanBoppert,SalemStateUniversity

Vice President of College Admissions/HS RelationsDonna Raposa, Massachusetts Bay Community College

Vice President of Professional DevelopmentWendyRappa,UniversityofNewHampshire

Vice President of Registrar and RecordsKeith Ingalls, Springfield College

Archivist/ParliamentarianMeredith Braz, Dartmouth College

Association Editor and Web ManagerValerieLeclair,RivierUniversity

SecretaryTara Walor, MIT Sloan School of Management

TreasurerHolly Fitzpatrick, Greenfield Community College

2014 Annual Conference Co-ChairsExhibitsMichael Blumenauer, Dartmouth College TrishaReopell,UniversityofMassachusettsAmherst

Local ArrangementsOzzie Smith, Massasoit Community College Joseph Wolk, Massasoit Community College

ProgramKatherine Walo, Massasoit Community College

Very special thanks to James Lynch, Massasoit Community College, graphic design

RegistrationAri Kaufman, Berklee College of Music Nicole Miller, Goodwin College PattiStimpson,UniversityofNewHampshire(Mentor)

Reverse College DayBryn Nowell, Holyoke Community Michael Perron, Becker College

Programs printed by Massasoit Community College - Thank you!

Interested in participating in a NEACRAO committee? Questions or concerns?

Contact us!neacrao.org

neacrao.org/about/contact-us

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Choose your sessions in advance!

Register byOctober 14thfor hotel discount!

Join us in November at the beautiful

Newport Marriottfor another informative NEACRAO conference in scenic Newport, RI.

november 5-7, 2014 newport marriott newport, rhode island · 2014-09-17 · free pre-conference...

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