Now or Never

GCDP Current State (1.7. – 31.12.2013)

Intro

In this document you‘ll find current state of Global Community Development Programme of AIESEC in the Czech Republic from 1.7. till 31.12.2013. You‘ll find plan fulfillments of each LC, % of growth compering last year, quality index + customer feedback comments and other interesting data. Enjoy,

Your MC NoN

GCDPo - Plan fulfillment

RA MA RE

Plan Raility % Plan Raility % Plan Raility %

Brno 1 10 1000% 2 11 550% 28 39 139%

CZU 10 3 30% 3 5 167% 13 14 108%

Hradec 0 2 - 0 2 - 8 9 113%

Karvina 16 10 63% 20 5 25% 17 9 53%

Olomouc 0 2 - 3 2 67% 16 14 88%

Ostrava 3 3 100% 7 1 14% 13 13 100%

Plzen 0 4 - 0 4 - 10 12 120%

Praha 8 17 213% 24 22 92% 92 83 90%

ČB 0 3 - 0 4 - 4 6 150%

Zlin 6 1 17% 5 1 20% 4 3 75%

Total 44 55 125% 64 58 89% 205 203 99%

GCDPo - % Growth

RA MA RE

2012 2013 Grow 2012 2013 Grow 2012 2013 Grow

Brno 7 10 43% 5 11 120% 18 39 117%

CZU 3 3 0% 2 5 150% 8 14 75%

Hradec 0 2 - 1 2 100% 4 9 125%

Karvina 12 10 -17% 10 5 -50% 10 9 -10%

Olomouc 1 2 100% 4 2 -50% 26 14 -46%

Ostrava 2 3 50% 5 1 -80% 12 13 8%

Plzen 2 4 100% 5 4 -20% 12 12 0%

Praha 9 17 89% 16 22 38% 80 83 4%

ČB - 3 - - 4 - - 6 -

Zlin 0 1 - 0 1 - 3 3 0%

Total 36 55 53% 48 57 19% 173 202 17%

GCDPo – NPS

NPS: 22 Response Rate: 70% (182 out of 208) Promoter: 85 Detractors: 45 Passives: 52

• We are slowly increasing (20 -> 22) • Our Response Rate is preatty high (implementation of

Debriefings)

GCDPo – NPS by LCs

LC NPS

Score # Resp # Promo # Detr

Brno 14 36 15 10

CZU 73 11 9 1

Karvina 50 4 4 1

Olomouc 42 12 7 2

Ostrava -9 11 4 5

Plzen + HK 41 17 10 3

Praha + CB 14 88 35 23

Zlin 100 3 2 0

GCDPo – NPS Issues

Promoters: • Information about GCDP – 8 • Selection process – 9 • Induction to AIESEC – 9 • Matching Support – 5 • Communicating effectively during

acceptance procedure – 16 • Visa documents and information -

2

Detractors: • Integration by hosting entity (local

culture/chapter) – 10 • Logistical support (pick-up,

acomodation) – 15 • JD (Clarity, Alignment with TN form) –

21 • Personal Development (Goal setting,

Personal development plan) – 13 • Opportunity to create positive social

impact (visible impact of

JD/Project/org.) – 13 • Cross-cultural understanding &

Awareness (working XP, awarenes about local culture, living diverse cultures

and having multicultural XP) – 8 • AIESEC‘s support during XP (7 home,

29 host) - 34

GCDPo – What happened?

Additional points: • Implementation of new Brand (Global Citizen) • Segmentation of GCDP (Cultural,

Entreprenerur, Languages) • Few LCs focused on winter peak (Karivná, Zlín) • Creation of standardise GCDPo selection

process

GCDPi – Plan fulfillment

GCDPi – NPS by LCs

FROM 1st JANUARY

NPS TOTAL (2013/2012)

# PROM. # PASS. # DETRAC. RR

BRNO 47 (40) 18 14 2 42%

ČB - - - - -

ČZU 43 (42) 17 6 5 33%

HK - - - - -

KARVINÁ 54 (50) 14 9 1 43%

OLOMOUC 75 6 2 0 40%

OSTRAVA 54 (56) 67 40 6 51%

PILSEN 64 (42) 25 9 2 46 %

PRAHA 39 44 19 14 31%

ZLÍN 69 (71) 27 10 1 44%

CZECH 52 220 109 32 44 %

GCDPi – NPS Issues

Main comments: • NPS progress is visible in LCs,

where they focused on NPS tracking

• Still low Response Rate – Need to communicate WHY is NPS important for us

• Still 4 open cases nationally! • Transition for NPS is very needed

How to improve NPS? • Debriefings • Trainee Leader • Good Train the Trainees • Effective communication (Trainees

have all possible info) • Planned activities in advance

GCDPi – What happened?

Additional points: • We have offer from IPM (project company for

certification) they will help us with processes. • 2 sold summer camps – 16 ČZU, 6 Plzeň. The

rest is still missing (numbers were planned for November, we are LATE!)

NPS – Open Cases: • ČZU Praha: 3 • Zlín: 3 • Praha: 2 • Pilsen, Ostrava, Brno and Karviná: 1

Thank you for

awesome 6 months!

Your

Now or Never MC