now serving solutions - panasonic · now serving. solutions. 2. 3. ... from pos to drive-thru,...

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now serving solutions

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Simplify and streamline your technology purchases with the peace of mind you get from choosing a reliable, dependable brand. From POS to drive-thru, Panasonic serves up the complete technology solution for McDonald’s, with incredible service and support to match. Running a successful restaurant can be complicated enough. Why not make serenity part of your return on investment with integrated technology solutions from Panasonic.

Inside the store, begin with Panasonic’s NEW Stingray® Envo™, the modular and mountable ENERGY STAR qualified keystation. At the drive-thru, Panasonic’s Autogreeter, View-thru guest verification system and Attune® communications system deliver a smooth experience to your customers from beginning to end. And the Panasonic Toughbook H2 Handheld Order Taker helps line-bust to bring hungry customers together with their orders even faster.

When it comes to service, you can rely on our support as well. Our new service portal delivers speed and convenience for when you need it most. Together with our warranty, one of the best in the business, and our full range of extended warranty options and service agreements, it is easy to see the proof of our commitment to you and your success.

Count on Panasonic to provide technology solutions to improve the customer experience and the productivity and profitability of your restaurant.

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Envo’s modular design makes troubleshooting and servicing

easy – often without the need for tools – so you can quickly replace key components such as the touchscreen display or hard drive in minutes. Plus, the RAM is upgradeable in the field when you decide it’s time for more speed and performance.

Rigorous testing at the factory ensures the reliability and

dependability you expect from Panasonic. Envo is engineered for durability with an aluminum alloy chassis that takes rough treatment without slowing down. Not even short-circuiting a USB port will put Envo out of service.

Plus, with power consumption less than half that of earlier Stingray models, Envo meets U.S. Environmental Protection Agency ENERGY STAR requirements for reduced energy usage. It only makes sense to choose a brand known for decades as a provider of high quality products that are both durable and reliable. All this makes Stingray Envo the evolution that’s right for you, right now.

Stingray Envo breaks new ground in speed and versatility, with a slim chassis, flexible mounting options and a modular design that saves you time and money. Improve your drive-thru and download speeds with Envo’s fast, upgradeable processor and Gigabit Ethernet interface.

Envo also lets you go beyond the countertop with wall mount for drive-thru operations. With eco-friendly features and quick touch response, Envo is a future-proofed investment for your business.

Envo’s backlit LED screen

saves power and produces images with greater contrast, helping your customers and employees view text and images more easily. LED screens typically consume 20% to 30% less power than conventional LCD screens. LEDs are also more reliable, do not need time to warm up and last longer.

Durable

The LED Advantage

Great Features and Options• Improved processor speed and

Gigabit Ethernet interface can improve transaction and throughput times

•Smaller footprint saves valuable space

• I/O Panel on top of workstation for easier cable management and peripheral troubleshooting

•7 active USB Ports with 2 powered to run peripheral devices like customer facing LCD, cash drawer or printer

•2-line rear order confirmation and static POP (traditional mounting option only)

•Touchscreen improves order input speed and accuracy

•Wide adjustable display angle for user comfort

ModularNEW Stingray Envo Keystation KEY

TAKEAWAYS• Modular design

• Flexible mounting options

• ENERGY STAR Certified

• LED backlit touchscreen

• Gigabit Ethernet interface

Stingray Envo Keystation Stingray Envo Keystation

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The new rugged Panasonic Toughbook H2 Handheld Order Taker (HHOT) is the ultimate

productivity tool for mobile workers. The fully rugged device is surprisingly lightweight with a large, outdoor readable LED screen that empowers you to take orders while on the go … enabling you to exceed customer expectations for superior service.

Designed for Mobile Workers• With superior ergonomics, a brilliant sunlight-

viewable LED screen - an asset during the busy breakfast and lunch dayparts – is coated with an anti-reflective, anti-glare and circular polarized treatment.

• A 10.1” screen allows workers to view the same software application tools and screen layouts as the fixed keystations -- saving time and money by eliminating the need for additional training or software integration.

• Dual touch display supports operation by touch or stylus, allowing flexibility for crew member preference and great for cold climates when crew are wearing gloves.

• Standard dual batteries with a battery life of up to 6.5 hours are fast charging and hot swappable to provide continuous operation during peak periods by allowing users to change batteries at any time without docking or shutting down.

• With 4 GB of base memory and a solid state hard drive included, you can be sure your investment will operate well into the future.

Built Rugged for Dependable Performance• More than 500 diagnostics tests are performed

on each device before it is shipped, resulting in a reliable product that you can trust to protect critical data even in the toughest environment.

• Tested to withstand a 6 foot drop without impacting operation.

• Designed to meet military specifications (MIL-STD810G rated), the magnesium alloy internal frame creates maximum durability perfect for the rigors of a harsh restaurant environment.

• Fanless, fully-sealed design provides greater reliability, improved battery life, and quieter operation.

• Ergonomic handle is easy to hold, carry and use, helping to protect your investment and allow your staff to concentrate on customer order taking.

• Temperature tolerant design withstands extremes (-04° to 140°F).

• IP65 certified with a fully sealed, all-weather design that provides dependable performance in inclement weather conditions.

• Thermal-efficient design provides superior heat management.

Note: The Panasonic Toughbook H2 Handheld Order Taker is only available for use with NP6™ v SS6.5. *As of April 2012 the Panasonic Toughbook H2 is in test.

Wireless Expertise Keeps You Connected• Embedded wireless enhances

productivity by enabling crew members to work anywhere inside or outside of the restaurant within range of the wireless access point.

• Integrated wireless capabilities are directly inside the LED display area resulting in greater range and signal quality even in fringe coverage areas, also preventing theft, loss or damage to the wireless device.

• Wi-Fi 802.11n provides faster speeds and greater range.

Toughbook H2 Handheld Order Taker

KEY TAKEAWAYS

• Withstands drops up to 6 feet• Fanless, fully-sealed design• Brilliant, sunlight viewable LED screen• Hot swappable batteries with a battery life up to 6.5 hours• Dual-touch display supports touch or stylus

Toughbook H2 Handheld Order Taker Toughbook H2 Handheld Order Taker

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Attune is available in two sleek,

ergonomic styles, combining convenience and performance, and engineered for durability in rigorous environments.

The self-contained All-in-One (AIO) features:• User-visible status lights and color on the mic

boom

• A/B dual-lane/tandem operation

• One-touch hands-free talk-lock

• Power and low battery status

The lightweight belt pack features:• Wired headset with swivel extension for

enhanced acoustic quality

• Belted battery pack

• Ergonomic design for user comfort over extended periods

• Easy access nylon and Velcro case

• One-button battery eject for quick battery change

Get operations up and running quickly with the programming

ease built into Attune. The user-friendly base station makes initial set up and telephone troubleshooting fast and easy.

• Operate up to 30 order takers per base station; when new order takers are added, the headset inactive the longest is automatically purged without requiring a complete system reprogram

• Retain programming even when the battery runs out

• Customize function buttons to match existing drive-thru systems

Attune Drive-Thru Communications System

Attune is the only digital headset with Panasonic’s world renowned audio and wireless digital expertise – for clear and consistent communication with customers and employees. Engineered to optimize audio transmission technology, Attune helps improve order accuracy for better profitability, decreasing total cost of ownership.

Scalable, customizable and easy to program, Attune offers exclusive features providing enhanced functionality and better overall operation management capabilities. Trust Panasonic to introduce a better benchmark in performance for digital drive-thru communications systems.

Attune delivers superior digital performance and expert spread spectrum design.

Conventional order taking systems typically operate on the unrestricted 2.4 Ghz band. Attune utilizes a restricted 1.9 Ghz band, with a regulated Digital Enhanced Cordless Telecommunications (DECT) voice technology protocol, for interference-free communications with no FCC fee required.

Attune provides exceptional reception and sound quality through the use of true digital packet diversity, virtually eliminating communication dead spots and signal fading.


Digital Performance Superiority


All-in-One or Belt Pack Models

Programming Ease

KEY TAKEAWAYS

• Interference-free communication using DECT

• All-in-One or Belt Pack options

• True full day battery

• Line busting and extended range features

• Super durable AIO headset


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BatteryStreamline operations and improve ROI. Attune’s universal battery and charger function with both models.

• Charge or recharge any time – not just when the battery is drained

• Environmentally friendly lithium-ion batteries

• Batteries cannot overcharge

• Fast charge time of 5 minutes to 4 hours; battery life up to 25 hours

Attune can be used for dual drive-thru operation by simply

adding a base station and RJ-45 connector. In night mode, Attune prompts a designated order taker via an audible tone that a vehicle has entered the alternate drive-thru lane – an ideal feature during off-peak hours when a single crew member is working both lanes.

Accelerate drive-thru operations and increase customer satisfaction

with Attune. Speed team mode is easy to program and automatically turns off the menu board speaker, enabling extended range so up to four crew can take face-to-face orders in the drive-thru line. Speed team members communicate simultaneously in full duplex, page lock mode while other order takers monitor interactions. Helpful voice prompts remind crew they are in speed mode if no communication activity takes place after 5 minutes.

Increase drive thru sales volume by improving sound quality for line

busting anywhere on your premises. The optional Extended Antenna can be configured to extend the range of our industry leading DECT wireless sound technology, providing strong, exceptional sound clarity. This best of breed technology prohibits interference from other wireless and restaurant equipment products that could impede communications and customer service. Even existing location barriers are no obstacle to exterior communication signals with this proprietary sound technology.

The Attune Advantage• Advanced Digital Noise Reduction

virtually eliminates ambient noise

• Echo canceller for clearer communications with no background echo interference

• Full duplex mode allows order taker to hear customers at all times

• Audible tone indicates vehicle detection

• Built-in two-message automated greeter instantly greets customers with prerecorded messages

• Selectable high power operation for extended range with no additional antenna hardware required

• User buttons with finger guides have highly reliable, proven positive-feel contact switches

• Pressure limiters surround buttons and seal to frame to protect from over-use and increase reliability

• Water and puncture resistant enclosure protects internal circuitry and components to withstand the harshest environments

• Versatile operating modes for better communication with customers and other order takers

• Language options (English, Spanish or French) with voice prompts for functions including power-up of headset’s personal number for easy troubleshooting, low battery, headset operating mode (talk-lock, auto-talk-lock, etc.)

• Customizable systems with any combination of AIO or belt pack models

Several exclusive features give managers added flexibility and capabilities when using Attune. Customer

override mode lets managers intervene in customer communications, enabling advanced crew training. The manager’s headset can be programmed for additional external device functions, including one-touch activation from the order taker, and receipt of voice prompts to indicate attention is needed in a specific area.Extended

Range Option

Unique Manager’s Functions

Line Busting Operation

Dual Drive- Thru Operation

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View-Thru Guest Verification System

Panasonic’s View-Thru Guest Verification System helps speed up your side-by-side and tandem drive-thru transactions

and keep order accuracy at its peak. IP camera technology works together with your existing point of sale network to link each order with a snapshot of the corresponding vehicle. The View-Thru provides guest verification, allowing you to deliver the right order to the right guest at optimum speed.

Why View-Thru?• Increases speed of service

• Improves order accuracy

• Reduces product waste from order accuracy mistakes

• Easy-to-use and learn photo interface

• Integrates directly with the NP6™ software

• Works on all NP6™ compatible keystations

• Panasonic quality and dependability



How It Works In a side-by-side or tandem drive-

thru, it is possible for cars to pull forward in a different order than their order was taken. For instance, car A orders his Happy Meal before car B. But car A is distracted by children in the back seat, and car B places his order and pulls forward ahead of car A. The cars are now technically out of order. This scenario can impact your speed of service and order accuracy if the cashier at the window tenders the wrong order or the runners pack and complete the wrong order. Car B could be charged for car A’s order and/or receive car A’s food by mistake. At the very least the cashier and the runner will have to take valuable time to determine which order belongs to which car. The Panasonic View-Thru System ensures that even when cars get out of order, speed of service and order accuracy is not compromised.

By taking a snapshot of the vehicle at the ordering point, the View-Thru system integrates with the existing POS network to link the vehicle’s photo to the correct order. Then, when a car pulls around to pay, the cashier restores and tenders the correct order by touching the photo of the corresponding vehicle on the POS system screen. This also automatically puts orders in the correct sequence on the drive-thru screens in the kitchen as well.

KEY TAKEAWAYS

• Increases speed of service

• Improves order accuracy

• Reduces product waste

• Easy-to-use and learn

• Integrates directly with NP6™

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The Panasonic Drive-Thru Automated Greeter is designed to welcome and provide pre-recorded information to your

guests. Greeter functions are easily configured using the system keypad and clearly viewed on an alphanumeric LCD display. Message programming is available through an external speaker/microphone/headset or through a user-supplied audio channel.

When a vehicle is detected at the

speaker post, the Panasonic Automated Greeter plays one of several pre-recorded messages to your guest. Any one of these messages can be manually selected or automatically scheduled based on time of day and day of the week. This powerful programming flexibility minimizes the need for human intervention and ensures message consistency. As one of the most advanced customer greeters on the market today, designed especially for quick-serve restaurant operations, the Panasonic Drive-Thru Automated Greeter offers increased utilization of labor, enhanced speed of service and maximized customer communication.

Message Programming Basics• Record up to 8 individual messages, each up

to 25 seconds in length. The timing of each message is independent of the others.

• A ninth message slot can be used to record a message up to 40 seconds – an ideal amount of time to communicate closed store status and hours of operation.

• A visual count-up of seconds during recording is displayed, allowing employees to measure the length of each message. The total time displays and counts down when a message is triggered.

• Pre-recorded messages can be downloaded to the Panasonic Automated Greeter from a recorder or other device via the standard external input jack. Alternately, recordings can be made through the included Panasonic Headset.

• The Panasonic Automated Greeter can be programmed to have messages play to completion, without allowing an employee to interrupt, or to have messages pre-empted by pressing the Talk button on the drive-thru order taker.

Drive-Thru Automated Greeter

Message Programming By Day Part• Customize individual messages for specified

times of the day and/or week. For example, a late night message may be recorded and set to play from 9:00 PM until 1:00 AM on Friday and Saturday.

• Program each message to automatically activate in designated time periods on different days. Instead of manually switching from a breakfast, to a lunch, to a late afternoon day part message, the Panasonic Automated Greeter automatically cycles to the next message programmed for each day part and/or day of the week.

• Program delays by day part. You determine the wait time before a message begins once the guest drives up to the menuboard. The pre-recorded message can be set to play only if an employee has not addressed the guest within the specified time.

• Program a repeat by day part. You determine the wait time before a message repeats if the guest remains at the menuboard. When the store is closed, management may set the after hours message to repeat after the specified time.

• Program automatic outbound volume adjustment by day part. During peak hours, program a higher outbound volume. During late night hours, set outbound volume to automatically change to a lower volume.

System Features and Benefits• 2-Line x 16 Character LCD Display –

Large, alphanumeric display makes it easy to follow lead-through prompts during programming and review of settings.

• Tamper-Resistant Program Lock – When enabled, a user programmable four-digit lock code denies access to changing any operating parameters or outgoing messages.

• Non-Volatile Memory – In the event of power loss or power fluctuations, all messages and day part programming are retained.

• Battery Date/Time Back-up – An internal rechargeable battery maintains date and time data in the event of a power outage.

• Standard RS485 Communications – The Panasonic Automated Greeter is designed with expandability for future program downloading from a PC or other possible applications to maximize your investment.

Sound Value• The standard Panasonic Headset

positions the microphone close to the employee’s mouth producing high-quality, consistent audio recordings. It also allows message review through the headset instead of a separate speaker, reducing kitchen noise.

• A built-in Low Pass Record Filter reduces ambient restaurant noise when recording for crisp, clear outbound messages.

• Built with renowned Panasonic audio technology.



How It Works

KEY TAKEAWAYS

• Consistently greets each guest

• 9 programmable messages

• Customize messages by day part

• Works with any drive-thru headset system

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Call toll free for complete details! 1-866-472-6767 We’re here 24 hours a day – 7 days a week – 365 days a year! panasonic.com/mcdonalds

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now serving solutions - panasonic · now serving. solutions. 2. 3. ... from pos to drive-thru,...

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