nps report july 2014: ogx & icx
DESCRIPTION
ÂTRANSCRIPT
![Page 1: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/1.jpg)
NPS Report
July 2014(July 1st - July 27th)
![Page 2: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/2.jpg)
oGCDP
National NPS
![Page 3: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/3.jpg)
![Page 4: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/4.jpg)
oGCDP Matched Score
![Page 5: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/5.jpg)
oGCDP Realized Score
![Page 6: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/6.jpg)
oGCDP Completed Score
![Page 7: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/7.jpg)
Some Inferences & Suggestions...Inferences
● Promoter Issues: ○ Cross cultural experiences○ Personal development○ Integration by the host entity.
● Passive and Detractor Issues:○ Communication with the AIESEC US
chapters ○ Service of EPs by the hosting entity○ JD Clarity○ Cultural Preparation ○ Not seeing the visible positive impact
created by them ○ Induction
Suggestions● Make sure you’re setting the right
expectations with your EPs. Expectations about:
○ Job Description and their role ○ The definition of ‘positive impact’ ○ What to expect when they get there
● Continue communication and support● Have regular check in calls/emails ● Have specific induction for different
countries. For example, culture in Muslim countries vs culture in European countries
● Don’t over-promise what the experience is going to be!
● Make sure you’re aware of the XPP and the complaint procedures and induct them into it as well.
![Page 8: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/8.jpg)
oGIP
National NPS
![Page 9: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/9.jpg)
![Page 10: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/10.jpg)
oGIP Matched Score
![Page 11: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/11.jpg)
oGIP Realized Score
![Page 12: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/12.jpg)
oGIP Completed Score
![Page 13: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/13.jpg)
Some Inferences & Suggestions...Inferences
● Promoter Issues: ○ Cross Cultural Awareness○ Host entity’s support ○ Integration
● Passive and Detractor Issues:○ Expectation setting about:
■ Facilities during the internship■ Job Description■ Environment and about the city
○ Visa processing ○ JD Alignment ○ Selection Panel ○ Communication with the EP
Suggestions● Make sure you’re setting the right
expectations with your EPs. Expectations about:
○ Job Description and their role ○ The facilities and what sort of city it is -
including weather, etc.○ What to expect when they get there○ Visa processes
● Continue communication and support● Have regular check in calls/emails ● Don’t over-promise what the experience is
going to be!● Make sure you’re aware of the XPP and the
complaint procedures and induct them into it as well.
● Re-evaluate your selection processes
![Page 14: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/14.jpg)
iGIP
National NPS
![Page 15: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/15.jpg)
![Page 16: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/16.jpg)
iGIP Matched Score
![Page 17: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/17.jpg)
iGIP Realized Score
![Page 18: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/18.jpg)
iGIP Completed Score
![Page 19: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/19.jpg)
Some Inferences & Suggestions...Inferences
● Promoter Issues: ○ JD alignment ○ Induction ○ Selection & Visa processing ○ Professional work environment ○ AIESEC’s support
● Passive Issue:○ Objective of the programme
Suggestions● Induct the trainees into the ‘why’ of GIP● Continue communication with your TN
taker and with the people in your shortlist● Maintain good expectations regarding
timeline and process● Stay in touch with your trainees and
include them in LC events
![Page 20: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/20.jpg)
OVERALL Inferences & Suggestions...● Response Rate: The response rate is quite dismal for all exchange programmes
Solutions: - Make sure they are aware of these surveys (include in OPS/IPS)
- Ensuring that they are aware of what each score could mean
- Set expectations that these surveys need to be filled
- Remind EPs about the surveys (Sent out post matching, realization and completion)
- Look into coming up with RnR for filling out all surveys?
● Growth Mindset: - Regularly check the NPS of your LC so as to help your LC grow
- Taking action to the negative feedback provided
- Not only firefighting
- Making sure you’re setting processes according to the feedback given to you
● Promoter Strategy: - Using the promoters from NPS to showcase the AIESEC experience
![Page 21: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/21.jpg)
*Note - If one program or both programs are not listed for an LC, there were no surveys sent for them this month
![Page 22: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/22.jpg)
Appalachian (oGCDP)Top Areas of Satisfaction1. Personal development due to the
experience
Top Areas for Improvement● No detractors or passives for
July
22% Response Rate
![Page 23: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/23.jpg)
Appalachian (oGIP)Top Areas of Satisfaction1. The selection process2. Matching support3. Communication effectivity during
the acceptance procedure
Top Areas for Improvement● No detractors or passives for
July
100% Response Rate
![Page 24: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/24.jpg)
Arizona State (oGCDP)
No responses from EPs
0% Response Rate
![Page 25: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/25.jpg)
Arizona State (oGIP)
No responses from EPs
0% Response Rate
![Page 26: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/26.jpg)
Arizona State (iGIP)
No responses from EPs
0% Response Rate
![Page 27: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/27.jpg)
Austin (oGCDP)
No responses from EPs
0% Response Rate
![Page 28: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/28.jpg)
Austin (oGIP) Top Areas of Satisfaction1. Personal & professional
development due to the experience
2. Professional working environment
3. Cross-cultural understanding & awareness
Top Areas for Improvement● No detractors or passives for
July
100% Response Rate
![Page 29: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/29.jpg)
Baruch (oGCDP)Top Areas of Satisfaction1. Personal development due to the
experience2. Cross-cultural understanding &
awareness3. Support by home entity during
the experience
Top Areas for Improvement1. Cultural preparation2. Support by host entity during the
experience
20% Response Rate
![Page 30: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/30.jpg)
Baruch (oGIP)
No responses from EPs
0% Response Rate
![Page 31: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/31.jpg)
Baruch (iGIP)
No responses from EPs
0% Response Rate
![Page 32: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/32.jpg)
Chapel Hill (oGCDP)Top Areas of Satisfaction1. Personal development due to the
experience2. Opportunity to create positive
social impact3. Cross-cultural understanding &
awareness
Top Areas for Improvement● No detractors or passives for
July
23% Response Rate
![Page 33: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/33.jpg)
Chapel Hill (oGIP)Top Areas of Satisfaction1.
Top Areas for Improvement1. The selection process2. Communication effectivity during
the acceptance procedure3. Visa documents & info
14% Response Rate
![Page 34: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/34.jpg)
Colorado
No surveys sent out for oGCDP, oGIP, or iGIP
![Page 35: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/35.jpg)
Cornell (oGCDP)
No responses from EPs
0% Response Rate
![Page 36: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/36.jpg)
Cornell (oGIP)
No responses from EPs
0% Response Rate
![Page 37: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/37.jpg)
Dallas (oGIP)
No responses from EPs
0% Response Rate
![Page 38: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/38.jpg)
Eau Claire (oGCDP)
No responses from EPs
0% Response Rate
![Page 39: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/39.jpg)
UGA (oGCDP) Top Areas of Satisfaction● No promoters for July
Top Areas for Improvement1. Professional development through
the experience2. Opportunity to create positive social
impact3. Support by host entity during the
experience
33% Response Rate
![Page 40: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/40.jpg)
UGA (oGIP)
No responses from EPs
0% Response Rate
![Page 41: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/41.jpg)
Georgia State
No surveys sent out for oGCDP, oGIP, or iGIP
![Page 42: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/42.jpg)
Georgia Tech (oGCDP)
No responses from EPs
0% Response Rate
![Page 43: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/43.jpg)
Houston (oGCDP) Top Areas of Satisfaction1. Personal and professional
development through the experience2. Cross-cultural understanding &
awareness
Top Areas for Improvement● No detractors or passives for
July
50% Response Rate
![Page 44: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/44.jpg)
Illinois (oGCDP)
No responses from EPs
0% Response Rate
![Page 45: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/45.jpg)
Illinois (oGIP) Top Areas of Satisfaction1. Personal development through the
experience2. Cross cultural understanding &
awareness
Top Areas for Improvement● No detractors or passives for
July
100% Response Rate
![Page 46: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/46.jpg)
Indiana (oGCDP)
No responses from EPs
13% Response Rate
![Page 47: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/47.jpg)
Indiana (oGIP) Top Areas of Satisfaction1. Resource/contact sharing for
cultural preparation2. Integration by hosting entity into
local culture3. Job description clarity &
alignment
Top Areas of Improvement● No detractors or passives for
July
100% Response Rate
![Page 48: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/48.jpg)
Indiana (iGIP) Top Areas of Satisfaction1. Cultural preparation2. Introduction to the
organization/project3. Job description clarity
Top Areas of Improvement● No detractors or passives for
July
100% Response Rate
![Page 49: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/49.jpg)
Madison (oGCDP) Top Areas of Satisfaction● No promoters for July
Top Areas for Improvement1. Support by host entity during the
experience
8% Response Rate
![Page 50: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/50.jpg)
Madison (oGIP) Top Areas of Satisfaction● No promoters for July
Top Areas of Improvement1. Resource/contact sharing for
cultural preparation2. Job description aligned with TN
form
50% Response Rate
![Page 51: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/51.jpg)
Miami (oGCDP) Top Areas of Satisfaction1. The selection process2. Matching process explanation
Top Areas for Improvement1. Support by host entity during the
experience
25% Response Rate
![Page 52: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/52.jpg)
Michigan (oGCDP)
No responses from EPs
0% Response Rate
![Page 53: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/53.jpg)
Michigan (oGIP)
No responses from EPs
0% Response Rate
![Page 54: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/54.jpg)
Mizzou
No surveys sent out for oGCDP, oGIP, or iGIP
![Page 55: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/55.jpg)
Northern Illinois
No surveys sent out for oGCDP, oGIP, or iGIP
![Page 56: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/56.jpg)
Northwestern (oGCDP)
No responses from EPs
0% Response Rate
![Page 57: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/57.jpg)
Ohio State (oGCDP)
No responses from EPs
0% Response Rate
![Page 58: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/58.jpg)
Ohio State (oGIP)
No responses from EPs
0% Response Rate
![Page 59: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/59.jpg)
Purdue (oGCDP)
No responses from EPs
0% Response Rate
![Page 60: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/60.jpg)
Purdue (oGIP)
No responses from EPs
0% Response Rate
![Page 61: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/61.jpg)
San Jose (oGCDP) Top Areas of Satisfaction1. Personal development through the
experience2. Cross-cultural awareness &
understanding
Top Areas for Improvement● No detractors or passives for
July
25% Response Rate
![Page 62: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/62.jpg)
San Jose (oGIP)
No responses from EPs
0% Response Rate
![Page 63: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/63.jpg)
SLO (oGCDP)
No responses from EPs
0% Response Rate
![Page 64: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/64.jpg)
SLO (oGIP) Top Areas of Satisfaction● No promoters for July
Top Areas for Improvement1. Job description clarity & alignment
20% Response Rate
![Page 65: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/65.jpg)
Seattle (oGCDP)
No responses from EPs
0% Response Rate
![Page 66: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/66.jpg)
Seattle (oGIP)
No responses from EPs
0% Response Rate
![Page 67: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/67.jpg)
Texas A&M (oGIP)
No responses from EPs
0% Response Rate
![Page 68: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/68.jpg)
DC (oGCDP) Top Areas of Satisfaction1. Personal & professional
development through the experience2. Cultural preparation3. Integration by hosting entity into
local culture and chapter
Top Areas for Improvement1. Logistical support - accommodation2. Job description clarity & alignment3. Support by host entity during the
experience
60% Response Rate
![Page 69: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/69.jpg)
DC (oGIP) Top Areas of Satisfaction● No promoters during July
Top Areas for Improvement1. Integration by the hosting entity2. Job description clarity & alignment
67% Response Rate
![Page 70: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/70.jpg)
DC (iGIP)
No responses from EPs
0% Response Rate
![Page 71: NPS Report July 2014: OGX & ICX](https://reader034.vdocuments.net/reader034/viewer/2022042721/568c55061a28ab4916c11dff/html5/thumbnails/71.jpg)
Yale (oGCDP) Top Areas of Satisfaction1. Personal development through the
experience2. Opportunity to create positive social
impact3. Cross-cultural understanding &
awareness
Top Areas for Improvement1. Professional development through
the experience2. Logistical support3. Job description clarity & alignment
15% Response Rate