nrf protect workshop. active shooter + workplace violence: it’s about you, your management &...
TRANSCRIPT
NRF Protect
Workshop
Active Shooter + Workplace Violence: It’s About You, Your Management & Your People
NRF Protect: Workshop1.Top Mistakes Organizations Make in
Creating Their Emergency Plans & How to Correct Them.
2.Great Plans Are a Smart Thing; Training Is Everything!
3.Active Shooter + Workplace Violence: It’s About You, Your Management & Your People
NRF Protect
Active Shooter + WPVYou
Your ManagementYou People
NRF Protect
Active Shooter in Your Workplace
Tactical Planning & Response
Today’s Mission
Make You ReadyTo
Plan & Trainfor
Active ShooterAt
Your Site
Active Shooter
Active Shooter Defined
Individual actively engaged in killing or
attempting to kill people in a confined and populated area
Active Shooter Mission
Kill + Injure As Many
People As Possible
History•1st School Shooting: 1764•CT Lottery: 1998•Columbine: 1999•VA Tech: 2007•Hartford Distributors: 2010•Sandy Hook: 2012•Malls: Pittsburg, NJ, MD 2013-14•US Capitol: 1835, 1954, 1971, 1983, 1998, 2012, 2013
Active Shooter
Sharp Spike
Sharp Spike
•B4 Sandy Hook:
Sharp Spike
•B4 Sandy Hook:
1X/Mo.
Sharp Spike
•B4 Sandy Hook: 1X/Mo.
•Since Sandy Hook:
Sharp Spike• B4 Sandy Hook: 1X/Mo.• Since Sandy Hook:
1+X/WK
Police at Law Firm
Where Client Killed 2, Wounded 3
St Louis: 4 Dead
U.S. Capitol: Shooter Dead
Hartford Distributors: 9 Dead
NASA Contractor: 2 Dead
FBI Study
•160 Cases•2000-2014•Nationwide
NYPD: Active Shooter Analysis
•202 Cases•Nationwide•All American
Description
Profile?
Description
Profile?
NYPD: Active Shooter Analysis
•Male 96%•Age: 10-64!
NYPD: Active Shooter Analysis
•Alone 98%•Plans: Y & N•Familiar: 78%•Emps: Current + Fired
NYPD: Active Shooter Analysis
•Deaths: 3.0 Ave•Injured: 3.6 Ave
NYPD: Active Shooter Analysis
•Campuses: •Other Workplaces:
NYPD: Active Shooter Analysis
•Campuses: 29%•Other Workplaces:
NYPD: Active Shooter Analysis
•Campuses: 29%•Other Wrkplaces:
71%
NYPD: Active Shooter Analysis
•Weapons: 36% Multiple
NYPD: Active Shooter Analysis
•Force: 46%•Suicide: 40%•Arrested: 14%
Active Shooter
•Mindset•Motives
Active Shooter: Mindset
•Usually Targets an Individual•Targets: Can Be Generalized•Kills w/o Qualms•Not Afraid of Capture/Own Death•Shoots Targets of Opportunity While Searching. •Or Targets of Opportunity after Intended Person(s)
Active Shooter: Motives
•58% Unknown•21 % Workplace Retaliation•7% Academic Retaliation•14 % Domestic Disputes
Today’s Mission
Make You ReadyTo
Plan & Trainfor
Active ShooterAt
Your Site
Active Shooter
Your
Response:
Tactical
RunHideFight
AlertRunHideFight
Alert/Run/Hide/Fight•Generalities: Dangerous
•Make Specific to: Your PeopleYour Site
Active Shooter
Your
Response:
Tactical
AlertRunHideFight
Alert•911 First?•Your People First?
Alert•911 First?•Your People First?
FAST Way: Alert ALL
•PA•ENS•2-Way Radios•Email
Redundancy Is a Beautiful Thing
Redundancy Is a Beautiful Thing
Redundancy Is a Beautiful Thing
Redundancy Is a Beautiful ThingRedundancy Is a Beautiful Thing
Redundancy Is a Beautiful
Thing
FAST Way: Alert ALL
•PA•ENS•2-Way Radios•Email
•No Codes•Plain Language•Keep Comnctg
Call 911
Calling 911
Simple, Right?
Calling 911
Simple, Right?
Wrong!
What’s the 1st Question
Dispatcher Asks?
Calling 911
•Your Address•Your Location•Shooter•# of Your People
•Injuries•# of Perp(s)•Describe Perp(s)
•More…
Calling 911
•Your Report: Critical•This Is Complicated
ALERT
ALERT
Lockout
Lockout
•Far More Likely than Lockdown•Form of Shelter in Place•Articulated•Training
Active Shooter
Never Pull
Fire Alarm
•Alert•Run•Hide
•Fight
Run
1.Listen to Alerts
2.Determine A.S.’s Position
3.Absent Yourself If Possible
•Alert•Run•Hide•Fight
Active Shooter
Hide =
Lockdown
Lockdown
1. Nearest Room
2. Windowless Best
3. Close Door. Lock. Barricade
4. Arrange Furniture
5. Hide
6. Quiet: Silence Phones
7. DON’T Answer Door
8. ONLY PD
Tactical
•Office•Conference Room•Large Rooms•Open/Cubicles •Halls•Bathroms
Office/Conference Room
1.Take In Others If Possible
2.Lock door
3.Barricade Door
4.Turn Off Lights
5.Cover Windows: Internal, External
6.Silence Phones
Large Room/Open: Cubicles
1.Determine Shooter’s Position
2.Move Away: Exit
3.Exit Building
4.Office: Lockdown
5.If Too Close to Shooter: Fight
Hallway
1.Office/Conf Room
2.Go Away from Shooter
3.Exit Bldg If Possible
4.Hide in Bathroom, Office, Conf Rm
Bathroom
1.Dtrmin Shooter’s Position If Possible
2.Lock Door
3.Stay
•Alert•Run•Hide•Fight
Fight1. Fight: Last Resort
2. Disrupt/Incapacitate
3. Attack: Fast
4. >1 of You: Attack Together
5. Throw Hard Objects/Liquids
6. Yell, Shout, Scream
7. Keep Up Attack
8. Escape
Hostage
•Hostage Incident: Observer•If You’re the Hostage
HostageBarricade
Hostage Incident: Observer
1. Move away: Exit immediate area
2. Warn others as you move
3. Do NOT yell
4. Do NOT pull alarm.
If You’re the Hostage1. Avoid reckless/sudden actions
2. Time is on your side
3. Hostage Taker is as nervous as you
4. Comply with Hostage Takers orders
5. Sit/Submit/Keep eye contact
6. No suggestions
7. Tell Hostage Taker your name
8. PD will work for your release
Barricade1. A.S. Barricades Himself
2. Holds Known/Unknown People
3. Refuses to Surrender
4. Ample Time: PD Plan/Negotiate
5. Can Turn: Active Shooter
AlertRunHideFight
Alert/Run Hide Fight
•Generalities: Dangerous•Make Specific to:
Your PeopleYour Site
What’s
Missing
Here???
Almost All
Shootings:
Over in <
8 Minutes
So, Police
Probably
Can’t Help
Police /Fire /EMTs
are not the 1st responders
Police /Fire /EMTs are not the 1st responders
Employees are the
1st responders
Alert/Run Hide Fight
Training
Training
Training
Active Shooter Protocol
•What Police Do 1st•What You Do 1st •What PD + You Do Next
Active Shooter Protocol
•What Police Do 1st•What You Do 1st •What PD + You Do Next
Active Shooter Protocol: Police 1st
1. Go In Directly
2. Want Info
3. Not Priest
Active Shooter Protocol
•What Police Do 1st•What You Do 1st •What PD + You Do Next
Active Shooter Protocol: You 1st
1.Raise Your Hands. Keep Them Raised
2.Meet If Possible
3.Give Info
4.Follow Orders
5.Give Orders to Your People
6.Remain Available for Next Steps
7.Go To Assembly Areas
8.Headcount
Active Shooter Protocol: You 1st
9. Do NOT Pull Fire Alarm
10. Do NOT Carry Bags, Cell Phones, etc.
11. Do NOT Move Wounded
12. Do NOT Stop/Ask Officers
13. Do NOT Move Suddenly, Scream, Point, Yell, Grab
14. Go To Assembly Areas
15. Stay Out of Parking Lots
16. Headcount
Active Shooter Protocol
•What Police Do 1st•What You Do 1st •What PD + You Do Next
Active Shooter Protocol
•What Police Do 1st•What You Do 1st •What PD + You Do Next
Active Shooter Protocol: What’s Next: Police
1. IFF: Identify Friend From Foe
2. Assumes All Are Suspects
3. 2nds Form Teams
4. Establish Perimeter
5. Establish Safety Corridors
6. May Search Everyone
7. May Detain Everyone
8. Order Shelter in Place, Lockouts, Headcounts, etc.
9. Deploy Dogs, Gas, etc.
Active Shooter Protocol
•What Police Do 1st•What You Do 1st •What PD + You Do Next
Active Shooter Protocol: What’s Next: YOU
1. Help PD IFF: Identify Friend From Foe
2. Headcounts
3. Provide Maps, MSDS, Direction, etc.
4. Provide Facilities
Workplace Violence• Biggest Mistake?
•Employees Confront Perpetrator
NRF Protect
Active Shooter in Your Workplace
Tactical Planning & Response
Active Shooter
Active ShooterWork
plac
e
Viole
nce
Active Shooter
is
Workplace Violence?
Active Shooter
•Ever Had 1?
Active Shooter
•Ever Had 1?•Will You Ever Have 1?
Iceberg Principle
Active ShooterActive Shooter
DailyWorkplaceViolence
18x More Likely to Have
Violence than a
Fire at Work
DOJ & NFPA
Threats
2 millionWorkplace Violence
AnnuallyDOJ
Facts: WPV
•2 people murdered/
day!
Facts: WPV
• 2 people murdered/day!
•Every hour:
–26 rapes
Facts: WPV
• 2 people murdered/day!• Every hour:
–26 rapes –44 robberies –207 aggravated assaults –938 simple assaults–3,125 threats.
WPV
“Epidemic”
CDC
Myths
Myths• “It Can’t Happen Here”• It Only Happens at 7/11s• People Snap/It Can’t be Anticipate• Educated people: not violent• Well-to-do: not violent• Talking about violence will make it happen• If a person can joke about violence they
won’t become violent• People who threaten violence are just
looking for attention
Insight
WPV is Very
Middle Class
American
One More Myth
Most Dangerous
Myth
Most Dangerous Myth•“We’ve Done Something”
•Policy: “We’re Against WPV”
Most Dangerous Myth
•No Planning•No Procedures•No Training•No Drills•No Exercises
NRF Protect
Active Shooter in Your Workplace
Tactical Planning & Response
WPVWorkplace
Violence
WPV
Research
WPV: Many Forms
WPV: Many Forms
1.Violence
2.Intimate Partner Violence
3.Stalking
4.Bullying
Workplace Violence ContinuumWorkplace Violence Continuum
Discourtesy
DisrespectIntimidation
Harassment
RetaliationVerbal Assault Physical
Aggression
Physical Attack
•Discourtesy•Disrespect• Intimidation
•Harassment•Retaliation• Verbal Assault
Intimate Partner
Violence
Intimate Partner Violence
• IPV: Men & Women are Victims• 1/3 Female Homicides/Yr• 5.3MM Incident/Yr• 2MM injuries. 1,300 Deaths• 555M Req Medical Attention• 18.5 MM Mental Health Visits/Yr
Stalking @ Workplace
Stalking @ Workplace
• 3.4 MM Victims/Yr• 46%: 1 Unwanted Contact/Wk• 11%: Stalked 5+ Yrs• Hi Risk: Divorced or Separated• Women at Greater Risk: Stalking• Men=Women: Harassment• ¼ Report Cyber stalking
Workplace Bullying
Workplace Bullying
• 37% Report WPB: 54MM• Add’l 12% Witness• 72% Bullies: Supervisors. 60%
Male.• Equal: M to M; M to F; F to F;
2/3 Less: F to M; • 57% Targets: Women
Types of Violence
Workplace Bullying
Types of Violence
• Harassment and teasing • Hostility & bullying• Theft• Acts of aggression• Sabotage• Rape & other physical assaults• Homicide/Suicide
WPV•Can Be Prevented•Should Be Prevented
Goals
1. Reduce the risk of WPV
2. Minimize personal & organizational suffering
3. Reduce Org’s/Individual’s Liability
3 Keys to Prevention
•Education•Preparation•Early Intervention
Factors that Contribute:
WPV
Factors that Contribute: WPV• Peer pressure• Need for attention & respect• Feelings of low self-worth• Feelings of chronic injustice• Early childhood abuse/neglect• Bullying: WPV or Campus• Witnessing of violence• Easy access to weapons• Drug & alcohol abuse
Prime Goal:
Avoidance
Prime Goal: Avoidance
•Prevention•Preparation•Education
Prime Goal: Avoidance• Prev/Preparation/Education• The concept of “zero
tolerance”• Understand Warning Signs• Responding to Threats• Counseling & Support
Prevention
Prevention1. Early Recognition & Intervention2. Security & Access Control3. Policies, Protocols & Education4. Modeling Appropriate Behavior 5. Conflict Resolution6. Therapeutic Services: EAP7. Listen…Listen…Listen8. Attending to Warning Signs9. Multiple Points of Identification
Types of Threats
Types of Threats
•Direct•Conditional•Veiled
Types of Threats
•Direct: “I’m gonna kill you”
Types of Threats•Direct
•Conditional: “I’m going to get you.”
Types of Threats• Direct• Conditional
•Veiled: “I know where you live.”
Common Warning
Signs
Common Warning Signs• Hx of violence, threats
or repeated discipline• Difficulty controlling
temper• Substance Abuse• Excessive fascination
with weapons• Paranoid thought
patterns• Major stressors• Frequent unresolved
conflicts• Feeling excluded
• Destructive behaviors• Feels unfairly
wronged• Major mood swings• Few social supports• Isolation• Deteriorating social
situation• Rigid work
environment• Bullying or
victimization• Work trysts & cliques
Demand Reporting
4 S
Demand Reporting
See
Something,
Say
Something
WPVScenarios
Scenarios
A manager (who runs an important department which is
very successful) yells and curses employees on a regular
basis. He recently punched another employee in the arm after that employee insulted him at company social event
Scenarios
Manager reports he believes
another is carrying a knife/gun
Scenarios
You see two staffers angry and pushing each other. Does it matter if they report
to you?
Scenarios
A secretary & executive seem to
be having an intimate
relationship
Scenarios
A guard asks someone to move their vehicle. They object, state their
high rank in the company and call
guard a “jerk”
Scenarios
An email that is sent to 10 people that is critical of the work of one
employee
Scenarios
You have to terminate an employee who is
unpopular, lives alone and has been known to crush soda cans
when angry/provoked
Scenarios
Employee’s behavior changes: bizarre. He
scowls/stares. Fellow emps uncomfortable.
Sups order counseling under threat of termination.
ScenariosEmployee’s behavior changes: bizarre. He
scowls/stares. Fellow emps uncomfortable. Sups order counseling under threat of
termination. Post counseling, EAP recommended
anger-mgmt training, then his return to work. Sups uncomfortable.
ScenariosEmployee’s behavior changes: bizarre. He scowls/stares.
Fellow emps uncomfortable. Sups order counseling under threat of termination. Post counseling, EAP
recommended anger-mgmt training, then his return to
work. Sups uncomfortable. Got signed waiver from emp to permit
HR to review his EAP results. Bizarre behavior caused by personal issues outside the
workplace. He returned to work with no further incident.
Female supervisor wonders if profanity is an indicator of
violent behavior. She felt that much of this should be
ignored. But, one employee’s profane
behavior was frightening esp. as he grew more vulgar
and loud.
Female supervisor wonders if profanity is an indicator of violent behavior. She felt that much of this should be ignored. But, one employee’s profane behavior
was frightening esp. as he grew more vulgar and loud. When questioned, it was revealed
that he started his frightening profanity when he started to
lose an argument. He was using his language to threaten fellow employees to get them
to back down.
These behaviors have no business need; they are
totally inappropriate for the business world. Thus, there is no need to tolerate low-
level aggression or to wonder when is the right
time to intervene.
WPV Policy
WPV Policy• Goal: Safe, Secure Workplace• Everyone is Responsible• Zero Tolerance• No Weapons• No Threatening, Intimidation• Covers Visitors, Contractors
•Reporting Is the Key
Demand Reporting
See
Something,
Say
Something
Biggest Threat?
Denial
WhyPlan &Train?
WhyPlan &Train?
Dutyof
Care
Required by
Federal Law
OSHA + WPV
OSHA + WPV
OSHA Does NOT Have
Regs on WPV
But…
OSHA Does NOT Have Regs on WPV
29 CFR 1910.34
“Sections 1910.34 through 1910.39 apply
to workplaces in general industry
except mobile workplaces such as vehicles or vessels”
OSHA
General
Duty
Clause
General Duty Clause
“each employer shall furnish …a place of employment …
free from recognized hazards that are causing or are likely
to cause death or serious physical harm to
employees.”
OSHA
Enforcement
Guidelines
2011
SCOTUS
Only Courts Can Set/Adopt the Standards that
Juries Use to Judge YOU.
Standards
•OSHA•ASIS•NPPA
Standards
•Authoritative•Long-Standing
•Authentic•Detailed•Peer-Reviewed
Responsible
Officer?
Responsible Party?
CEOSCOTUS
CEO: Responsible Party
•Civilly•Personally•Criminally
Responsible Parties
•CEO•Trustees/Directors•Sr. Ops Personnel
Most Important
Planning &Training Issues
Most Important Issues
•Planning
Most Important Issues
•PlanningCommandControlCommunications
Command:Chain of
Command
ControlYour Team
CommandControl
Communications
If You Can’t Communicate,
You Can’t Respond to
WPV
Most Important Issues
•PlanningCommandControlCommunications•Training
Most Important Issues
•PlanningCommandControlCommunications•Training
Why We Plan & Train
Great plans are a smart thing…
Why We Plan & Train
Great plans are a smart thing…
Training is
everything.
Training: The Law
Mandatory• Train All Employees• In Classroom• Annually & At Hire• “Qualified” Trainer
(by Experience, Training)
On-Screen Training
•Can Supplement
•Can Never Substitute
Training
Must Include:EmployeesContractors
Police /Fire /EMTs
are not the 1st responders
Police /Fire /EMTs are not the 1st responders
Employees are the
1st responders
We Don’t Rise to the Occasion…
We Sink to Our Level of Our Training
Employees
Hate
This
Stuff!
National Research
85%Safety:
MOST Important
Issue at Work
Training
•Trained 24,000 Employees
•98.5% Confident
Promise
Promise
You Will Know What to Do in
Any Emergency
Training Is More Than Training1. Not Just Training
2. Bond Emps into Safety Culture
3. Build Emp Awareness
4. Knock Down Silos
5. Integrate Safety into Their Jobs
6. Instill Sense of Responsibility
7. Increase Emp Ownership: Safety & Security
Summary
Active Shooter: Mindset
•Usually Targets an Individual•Targets: Can Be Generalized•Kills w/o Qualms•Not Afraid of Capture/Own Death•Shoots Targets of Opportunity While Searching. •Or Targets of Opportunity after Intended Person(s)
Active Shooter: Motives
•58% Unknown•21 % Workplace Retaliation•7% Academic Retaliation•14 % Domestic Disputes
AlertRunHideFight
Alert
•Your People 1st•911 Fast
FAST Way: Alert ALL
•PA•ENS•2-Way Radios•Email
•No Codes•Plain Language•Keep Comnctg
Calling 911
Simple, Right?
Run
1.Listen to Alerts
2.Determine A.S.’s Position
3.Absent Yourself If Possible
Tactical•Office•Conference Room•Large Rooms•Open/Cubicles •Halls•Bathrooms
Active Shooter Protocol
•What Police Do 1st•What You Do 1st •What PD + You Do Next
Physical Attack
•Discourtesy•Disrespect• Intimidation
•Harassment•Retaliation• Verbal Assault
WPV
“Epidemic”
CDC
Myths• “It Can’t Happen Here”• It Only Happens at 7/11s• People Snap/It Can’t be Anticipate• Educated people: not violent• Well-to-do: not violent• Talking about violence will make it happen• If a person can joke about violence they
won’t become violent• People who threaten violence are just
looking for attention
Most Dangerous Myth
•No Planning•No Procedures•No Training•No Drills•No Exercises
Workplace Violence ContinuumWorkplace Violence Continuum
Discourtesy
DisrespectIntimidation
Harassment
RetaliationVerbal Assault Physical
Aggression
Intimate Partner
Violence
Stalking @ Workplace
Workplace Bullying
Common Warning Signs• Hx of violence, threats
or repeated discipline• Difficulty controlling
temper• Substance Abuse• Excessive fascination
with weapons• Paranoid thought
patterns• Major stressors• Frequent unresolved
conflicts• Feeling excluded
• Destructive behaviors• Feels unfairly
wronged• Major mood swings• Few social supports• Isolation• Deteriorating social
situation• Rigid work
environment• Bullying or
victimization• Work trysts & cliques
Demand Reporting
See
Something,
Say
Something
Sharp Spike
Police /Fire /EMTs
are not the 1st responders
Police, Fire, EMTs are not the 1st Responders;
Employees are the 1st
Responders
Dutyof
Care
Required by
Federal Law
YourEmergency
Team
CommandControl
Communications
People Do NOT Rise to the Occasion…
People Do NOT Rise to the Occasion…
They Sink to Their Level of Training!
Training: Mandatory
OSHA
Training: The Law
Mandatory• Train All Employees• In Classroom• Annually & At Hire• “Qualified” Trainer
(by Experience, Training)
On-Screen Training
•Can Supplement•Can Never Substitute
National Research
85%Safety:
MOST Important
Issue at Work
Training
•Trained 24,000 Employees
•98.5% Confident
YourCEO?
You +Yours?
Denial
Recommendations
Recommendations1. Abandon Denial
2. Recognize Titanic Threats
3. Alert Your CEO
4. Assess Your Facility
5. Get Compliant
6. All-Hazards Plan
7. Train Everyone
8. Exercise
ActionPlan
Action Plan• Assessment of Your Org’s Current
Emergency Planning + Training• Just Like Your Financial Audits
•3rd Party: Independent
Next Step
WPV TTX:
Your
Workplace
HDWSI
• It Won’t Be Easy•But, That’s Our Mission•Safety: All Personnel
ActionPlan
Help for
You
Help for YOU
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10
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Planning
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Training
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NRF Protect
Active Shooter in Your Workplace
Tactical Planning & Response