ns2 cloud overview - bi / dw...

Hunter Downey, Cloud Solution Director

NS2 Cloud Overview The Cloud Built for Federal Security and Export Controlled Environments

2015 SAP SE or an SAP affiliate company. All rights reserved. 2

Improve Time of Delivery to Production

Improve Project Success Rates

An ever increasing need for faster time to value

while simplifying the IT landscape

Bottleneck in adapting to changes in business

needs and requirements

Data Center Cost and Consolidation

Pressure on IT and Business to reduce costs

while still achieving business goals

Pressure to ensure secure resources protecting your information

Why Organizations are investing in the CloudPressure on IT and business to respond and innovate more quickly

Difficult Provisioning New

Environments

Long lead times required to create new

environments in the data center


What: Hardware has short life span & high

maintenance costs

Impact: High costs to operate existing systems

Value: Eliminate hardware responsibilities

What: Customer want to start on HANA

immediately

Impact: Many customers delay because of hardware

and data center requirements

Value Leverage benefits of HANA immediately

What: New hardware required for new HANA capabilities

Impact: Purchase too much HANA hardware or not

leveraging new capabilities in HANA

Value: Immediate availability of new HANA capabilities

What: Need to rebuild environments for additional

growth (Managed Hosting)

Impact: Higher operational costs and project delays

Value: New environment provisioned immediately

NS2 Cloud Use Cases

Infrastructure Cost Savings Grow and Expand

Quick HANA AdoptionBetter HANA Innovation

NS2 Cloud Offering


Run SAP HANA and solutions powered by SAP HANA in a flexible, secure, and scalable

enterprise-class, private cloud

APPLICATION

MANAGEMENT SERVICES

SECURITY

HANA and BW

APPLICATIONS

INFRASTRUCTURE &

CLOUD MANAGED

SERVICES

HANA Dedicated Environment

Virtual Private Cloud

Retain Full Control of Your Environment

Fully Designed to Grow

US Citizens & Background Investigations

Credentials Required for Data Access

SAP NS2 CloudRun SAP Securely

ITAR and Commercial

FedRAMP

Server Nodes

SAP Applications

Non SAP (IaaS)

Solution Support


100 HANA environments running today

1st Suite on HANA customer deployed in the Cloud

1st S/4 HANA customer deployed in the Cloud

Goodyear/Veyance

Department of Interior FedRAMP

Florida Crystals S/4 HANA Customer

Experience-SAP hosted cloud since 2009

95% Renewal / Extension Rate with Customers

170 SAP Production Customers

NS2 Cloud Practice Overview

SAP NS2 Secure Support

SAP NS2 Secure Infrastructure Support

SAP NS2 Secure Services

+ +

The Cloud Your Way Securely

On-Premise to Cloud

Cloud to Cloud

+ +

Our Experience

HANA Advantage

Virginia

California

DC Locations

Our Customers


Security and ComplianceOur Opportunity for Success

Regulation Requirements

Required by manufacturers, exporters, and brokers of defense articles

Required for articles or services appear on the United States Munitions List (USML)

Must register with the U.S. State Departments Directorate of Defense Trade Controls (DDTC)

Export Controlled Data in the Cloud SAP Insider Article

International Traffic Arm Regulations (ITAR)

Regulation Requirements

Required by cloud service provider (CSP) organizations to conduct an independent security assessment

Determines if CSPs meet a minimal set of security requirements and controls management to be eligible to host

government data

The government can select to host data with an authorized CSP

Federal Risk and Authorization Management Program (FedRAMP)

SAP Insider

Document - ITAR


Production

SAP NS2 CloudOur Offerings

Non Production

Virtualize

Physical

Hardware for your current applications

Physical hosting is required if it exceeds virtualization limits

Can create a virtual and physical environment as needed

Dedicated single tenant virtual private cloud

Virtualize HANA environment to save cost and resources

Limit to 1 TB virtual HANA systems

Massive savings across HA/DR


24x7 secure support

Initial Response Time

Disaster Recovery

Virtual Machine: RPO = 5 mins, RTO = 60 mins

Database HANA: RPO = 30 mins, RTO = 4 hours

NS2 HANA Cloud Service Level Agreements

Answer phone within 8 rings

Daily backups with 30 restore points

Daily backups 30 days for File Systems

Storage Latency

Under 10 ms response time

HANA system availability = 99.8%

Production

HANA system availability = 99.0%

Storage Latency


8x5 secure support (EST)

Disaster Recovery

No DR services for Non Prod*

Non Production

Both Offerings

*Available upon request

Priority 1 20 min

Priority 2 60 min

Priority 3 4 hours

Priority 4 1 day


24x7 secure support

Disaster Recovery

Virtual Machine: RPO = 5 mins, RTO = 60 mins

Database: RPO = 10 mins, RTO = 90 mins

NS2 Non HANA Cloud Service Level Agreements

Daily backups with 30 restore points

Daily backups 30 days for File Systems

Storage Latency


System availability = 99.5%

Production

System availability = 99.0%

Storage Latency


8x5 secure support (EST)

Disaster Recovery

No DR services for Non Prod*

*Available upon request

Non Production

Both Offerings

Priority 1 20 min

Priority 2 60 min

Priority 3 4 hours

Priority 4 1 day

Additional applications

Hosting available for other applications*


NS2 CloudService Desk Approach

Customer/NS2 Cloud Identifies Issue

Customer/NS2 Cloud identifies issue

with any of the following:

- Customer infrastructure

- Software installation

- Solution performance

- Software (Secure Support)

Incident Recorded

- Phone

- Email

- Portal

Service Desk is engaged

incident Response Time Metrics

Priority 1 20 min

Priority 2 60 min

Priority 3 4 hours

Priority 4 1 day

Technical Account Manager

- Ticket Oversight

- SLA Metrics

- System Performance

Support Advisor

- Application Support


What is included in the cost?Managed Services

Transport & Correction Management Background Job Management Spool Management Lock Management SAP Processes Check for ABAP failures Backup

BASIS SERVICES

DB Monitoring Capacity Management Backup and Recovery Performance Management

DATABASE MANAGEMENT

Storage and File Management Updates Monitoring Operations Management Performance Connectivity Hardware Management Patches and Hotfix

OPERATING SYSTEM MANAGEMENT

Network Configuration Resource & Capacity Analysis Performance Troubleshooting Datacenter & Facilities Security

INFRASTRUCTURE MANAGEMENT


Solution Stack On Premise

Analytics and Data Extraction

Form, Reports, Interfaces, Components

Application Security

Basis Support

System Operations

SAP Database Management

Operating System Maintenance

Virtualization

Servers

Storage

Networking

What is included in the cost?Options for Success

NS2NS2

Managed Service Managed Service +

AMS

We Manage

We ManageYou Manage

You Manage


AssessmentOnboarding & Migration

Cloud Infrastructure

Application Management

Assessment on technical aspects for cloud

readiness with action and transition plan

Lay the ground work needed to execute

the onboarding and migration toward

NS2 Cloud

Provisioning of cloud hosting infrastructure with

enterprise-class Service Level Agreements

Provide application management and

operations support with agreed Service Level

Agreements

> > >

Assure success from discovery through to production

Your path to the NS2 Cloud


Enterprise SecurityOur Approach for Success

Access to your

Enterprise Network

VPN Concentrator

MPLS Landing Zone

Firewall

VRF

Encryption

Antivirus

Monitoring

Malware

VM Validation


Compliance and CertificationsNS2 Cloud

Compliance and Certifications

ISO 27001-2005 Information Security Management System

ISO 9001-2000 Quality Management System

SSAE16/SAS70 SOC2 AICPA Audit Standard

FISMA Moderate (US Federal)

PCI 2.0 (e-Commerce)

FedRAMP (US Federal 4Q14)

ITAR compliant using US soil data centers and US citizen personnel

Security Cleared Data Center Personnel

17 2014 SAP AG or an SAP affiliate company. All rights reserved.

Technical Account Manager (TAM) provided to support the customer

HANA SLA = 99.8%

Non HANA SLA = 99.5%

Pricing length of terms flexibility

Retain complete control over your data, security keys, and security policies

Review utilization to improve performance over time

Virtual application servers and database servers can be sized for your immediate requirement

We are FedRAMP compliant

Secure support and secure services to bolster our highly regulated customers

NS2 Cloud Offering Differentiators

We have an ITAR node in the datacenter

You can include encryption at rest for your database

ns2 cloud overview - bi / dw...

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