nsba change and the new normal new orleans april 5, 2014
TRANSCRIPT
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The NEW Normal?
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Kuala LumpurOct 6th 2011
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Change ProcessC / NC
4
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What are some of the things you simply CANNOT change?
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For those who are prepared…For those who are prepared…
…chaos brings opportunity
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• The willingness… even enthusiasm… to change EVERYTHING combined with the wisdom to understand what must NEVER be changed.
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The Key To Success in the New Normal…
•Nimbleocity•Nim-bo-licous
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Anyone who tells you they enjoy change… should seek
immediate professional help.
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Emotional Response to Perceived Negative Change
Stability
Immobilization
Denial
Anger
Bargaining
Depression
Testing
Acceptance
TimePassive
Active
Emoti
onal
Res
pons
e
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Managing Positive Responses to Change
Uninformed Optimism
Informed Pessimism
HopefulRealism
Informed Optimism
Completion
CheckingOut
TIME
PESS
IMIS
M
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Build an irresistible case for change
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Create a clear vision for successful change and communicate it relentlessly
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Create a strong sense of urgency
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Form a powerful guiding coalition
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Plan for and celebrate small wins
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Empower others to act
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Institutionalize the change
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Four antidotes to change resistance1. Bring people face-to-face with the external pressures to change.
2. Engage change “zealots.”
3. Manage feelings & emotions.
4. Support the change with new tools, systems and training.
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Here is the KEY message…
You MUST work together to make this successful
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If you have any questions at all please do not hesitate to send a note or call. My email address is: [email protected]
My twitter address is: @awesomelysimple
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www.slideshare.net/johnspence