(nsw health care system information booklet) · karen (nsw health care system information booklet)

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www.refugeehealth.org.au Karen (NSW Health Care System Information Booklet)

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Page 1: (NSW Health Care System Information Booklet) ·  Karen (NSW Health Care System Information Booklet)

www.refugeehealth.org.au

Karen

(NSW Health Care System Information Booklet)

Page 2: (NSW Health Care System Information Booklet) ·  Karen (NSW Health Care System Information Booklet)

vHmf0JtHR[h.feR w>fupD.f

b.fxGJ’D;ql.fcs‹0JRvD>ftw>f[h.frR,kRw>fwz.f

v>e,lpD;0hvftylRvDR²

Page 3: (NSW Health Care System Information Booklet) ·  Karen (NSW Health Care System Information Booklet)

NSW Health Care System Information Booklet | 3

(Health Cards)

(Medicare)

rJ>f’H.fcJ&frh>fuD>ftD;p-xhv,>Rurs>>fql.f

cs‹w>ftk.fuDRo;tw>f&J.fusJRe‹.fvDR²

‘fod;eu’d;e‹>fb.frJ>f’H.fcJ&ft*D>f=

1 ud;eD.f*H>f 132 011 ‘D;oHuG>frJ>f

’H.fcJ&f0JR’>;v>tbl;uw>>f’D;eRwuh>f²

2 vJRqlrJ>f’H.fcJ&ft0JR’>;’D;Che‹>fvHmfwl>fvdmfrkmf

(Welcome Kit) wuh>f²

3 rJRySJRvHmfwuGDR’dwcgv>erJ>f’H.f

cJ&ft*D>fzJ0JR’>;wuh>f² euvd.f’k;eJ.f vHmf[;uD>f

(passport) vHmf tk.fuDRo;t*Rwcgv>eJ.f

zsgxD.ferh>frwRw*R˜ ‘D;b.foh.foh.f

ew>fvJRw>fuhRvHmfvJ>fw z.fvDR²

rJ>f’H.fcJ&f[h.fe‹>fw>fv>mfblh.f

v>mfphRcJv>mfrhwrh>fw>fv>mfbl.fv>mfphRweDRzJe =

� vJR’k;eJ.fo;’D;vD>fu0DRuoH.f

o&.frhwrh>fb.f’D;pyJ.f&S>.fvH;pftcg

� rh>furs>>fySRqgw*Rv>txD.f

urs>>fw>fqg[H.ftcg

� ‘d;rJmfcsHw>forHord;v>o&.forHord;rJmfcsHtcg

� ‘d;th;pf&hw>frRuG>f’D;‘d;w>forHord;w>f

qgtcge‹.fvDR²

euoH.fo&.frh>fwl>fvdmfrJ>f’Hh.f

cJ&fw>fvdmfuhRtbl;tvJoElb>;bhvf

ql.fcs‹w>fu[ku,mfc; (Health Care Card)

oh.feD.fxD.fv>eub.fpdmfCkmfrJ>f’H.f

cJ&fc;˜ ‘D;ql.fcs‹w>fu[ku,mfc;

(rhwrh>fySRe‹>fw>ftd.fbD.fnD yS‹RvDRpSRc;)

Ckmf’D;eRxDbdwuh>f²

(bulk bills) e‹.f’D;ew[h.fb.ft bl;vJb.f˜

rh>fv>rJ>f

’H.fcJ&f[h.fuoH.fo&.ftCdvDR² euoH.f

o&.frh>fwwl>fvdmfb>;bhvfb.f’D;e b.f[h.f

qduoH.fo&.f0HRChuhRphv>rJ>f’H.fcJ&ftd.fv>cHe‹.f

vDR²

(Health Care Cards)

pJx>.fvh; (Centrelink) [h.f

ql.fcs‹w>fu[ku,mfc;rhwrh>f ySRe‹>fw>ftd.f

bD.fnDyS‹RvDRpSRc; (Pensioner Concession Card) qlySRv>ph[JEkmfwtgb.f˜

rhwrh>fph[JEkmfwtd.fb.fwz.fv>te‹>fw>f

b.fbsK;v> y’d.fttd.f’D;t’d;e‹>fw>ftd.f

bD.fnDtphwz.fvDR²

ql.fcs‹w>fu[ku,mfc;˜ rhwrh>fySRe‹>fw>ftd.f

bD.fnDyS‹RvDRpSRc;[h.frRp>ReRv> =

� uoH.fuoDyS‹Rv>uoH.fo&.feJ.fvDR0J

� w>fqd;ugodvh.fwDySRqg

� w>f’d;,gbsgrJw>fqgv>urs>>frJuoH.f0JR’>;

rh>fo;td.foh.fngtgxD.fw>f*h>fw>fusdR

wz.ftHR’D;ud;pJx>.fvh; (Centrelink) usdmfxD&DRvDusdR0JRvD>f 131 202 wuh>f²

rJ>f’H.fcJ&fc; (Medicare Card)

Page 4: (NSW Health Care System Information Booklet) ·  Karen (NSW Health Care System Information Booklet)

4 | NSW Health Care System Information Booklet

(Professional Interpreters)

euwdRtJuvH;usdmfrh>fwohb.f’D;xDbdChe‹>f

ySRohuwdRusdmfxHw>fwuh>f² w>f*hR’d.f

e‹>fwuh>fv> ewqd;ugb.fe’l.f

zdx>zd’H;ySRuwdRusdmfxHw>ftod;e‹.f

vDR² w>fuwdRusdmfxHe‹>fw>fwz.ftHR

e’d;e‹>ftDRohzJevJRqluoH.fo&.fttd.f˜

w>fqg[H.f˜ ySRw0>ql.fcs‹0JRvD>f˜ rhwrh>fzdo.f

uwDRqd 0JRvD>fwz.fvDR² w>fvD>fwz.f

tHRee‹>fqd;uguvDtDR’D;w>fymfbH.f

ymfb>C;e*h>feusdR’H;od;tokw[l xD.f

ogvDRw*hRt*D>fvDR²

erh>fvd.fb.fySRuwdRusdmfxHw>f’D; =

� oh.fq>z;uwD>f’D;uoH.fo&.f˜

rhwrh>fql.fcs‹0JR’>;cDzsdvDwJpdwuh>f²

� wJb.fySRwl>fvdmfySRqg

(Receptionist) v>evd.fySRuwdRusdmfxHw>f’D;t0Joh.f

uusJ;p>;rRe‹>feR

ySRuwdRusdmfxHw>fv>ewvd.f[h.f

phb.fvDR² zJexH.fvdmfo;’D;uoH.fo&.f

tuwD>fySRu wdRusdmfxHw>ftHRuuwdRusdmf

xHe‹>feRv>vDwJpdylR˜ rhwrh>futd.f

Ckmf’D;eRv>‘>;ylRe‹.f vDR²

eud;w>fuGJ;usdmfxH’D;

w>fuwdRusdmfxH0JRvD>f (Translating

and Interpreting Service) (TIS)

zJ 131 45’D;Che‹>f

tDRv>uqJ;usd;e‹>feR’D;0JRvD>f

v>evd.fb.fwcgcgohph>fuD;vDR²

Page 5: (NSW Health Care System Information Booklet) ·  Karen (NSW Health Care System Information Booklet)

NSW Health Care System Information Booklet | 5

1

(Emergencies)

(Going to the emergency department)

ql.fcs‹w>fuDw>fcJv>twe;uJ.fqd;b.f

wz.ft*D>fe-u>;vJRqlevD>fu0DRuoH.ff

o&.fttd.fvDR²

rh>ftJ.f’d;CkxH.ftbl;uw>>f

urs>>fw>fqg[H.f’D;uG>f zJvDwJpddeJ.f

usJv> Hospital – Public tcd.fwDzDvmf

e‹.fwuh>f²

erh>f’d;e‹>fb.fw>fqgv> tuJ*h>f*D>ftl’D; =

ud;CDR 000 wuh>f

tuwD>fzJpJ;pH;q>w>f (Operator) rh>foHuG>feRv>rh>fevd.fw>frRyHmfrh.ftl˜ y>RuD>f˜

rhwrh>f odvh.fwDySR qge‹.fvJ.f‘D;wJtDRv>odvh.fwDySRqgwuh>f²

� erHR

� evDwJpdeD.f*H>f

� *h>f*D>ftlw>f*h>f

� td.fqd;vD>fb.fxGJ’D;*h>f*D>ftlw>f*h>f

� tbl;uw>>fusJ’D.fCDR’D;w>fvD>f˜ w>fol.f

xD.fv>zsgpdcd.fwz.f

� wJb.fpJ;pH;q>w>fv>usdmf

v>epH;uwdRoh’D;cd;t0Jtw>f

qJ;usd;e‹>feR‘D;w>fuGJ;usdmfxH’D;

w>fuwdRusdmfxHt0JRvD>f (TIS) wuh>f² wb.fymfvDRevDwJpdw*hR²

2

3

(Ambulance)

odvh.fwDySRqgtySRb.frlb.f’gwz.f

u[h.fw>frRp>Rqd (first aid) oh’D;

updmfCDReRqlw>fqg[H.f oh.foh.fvDR²

erh>ftd.f’D;ql.f

cs‹w>fu[ku,mfc;’D;ee‹>fqd;uguvDodvh.f

wDySRqgvDR² eql.fcs‹w>f u[ku,mfc;rh>fwtd.f

b.fwcDeb.f[h.ftbl;tvJvDR²

Page 6: (NSW Health Care System Information Booklet) ·  Karen (NSW Health Care System Information Booklet)

6 | NSW Health Care System Information Booklet

‹ (Looking After Your

Health)

(NSW Refugee Health Service)

erh>f[JwkRqluD>ftD;p-xhv,>R‘H;b.fuDb.f

cJw*Rtod;˜ rhwrh>fCk’d;e‹>fb.fuDb.f

cJcGJ;,mfe‹.f’D; eqJ;usd;’D;b.fuDb.fcJql.f

cs‹0JRvD>foh0J’.fv>=

� w>f’d;e‹>fuvDql.fcs‹w>forHord;

� w>ful.fb.ful.fohb.fC;’D;ql.f

cs‹0JRvD>ftw>f[h.frR,kRwz.f

v>e,lpD;0hvftylR

� w>f*h>fb.fC;’D; vD>fu0DRuoH.fo&.f

t*h>ftusdR

ySRuwdRusdmfxHw>fwz.f

b.fw>fud;e‹>fuvDtDRv>e*D>fvDR² erh>fvJRqlb.f

uDb.fcJql.fcs‹0JR’>;’D;e -u>;[JpdmfCkmfuoH.f

uoDtrHRv>eqd;ugwh>ftDR˜ uoH.f

uoDw>fuGJ;eD.fuGJ;Cgv>ttd.f’D;eR’D; erJ>f’H.fcJ&f

(rh>f td.f’D;eR) wz.fvDR² vDRwJpdeD>f*H>f = 8778

0770

(GP) (Visiting the Local Doctor or General Practitioner - GP)

v>uD>ftD;p-xhv,>RylRySRtg’Htg*RvJRql

vD>fu0DRuoH.fo&.f GP td.fzJtqd;uhqgbDt

cgvDR² GP tw>frRvD>ftHRw>fud;tDRv>w>f[h.f

uoH.f0JR’>;˜ rhwrh>fw>f[h.fuoH.f0JR vD>fe‹.f

vDR²

erh>f[JwkRuD>ftD;p-xhv,>R‘fb.fuDb.f

cJw*Rtod;’D;eqJ;usd;ySRb.f

uDb.fcJql.fcs‹0JRvD>f’D;

Che‹>ftDRohv>w>fuorHord;uG>f

ew>ftd.fql.ftd.fcs‹e‹.fvDR²

ySRuwdRusdmfxHw>fwz.fb.fw>f&J.f

usJRuvDe‹>fv>e*D>fph>fuD;vDR²

ud;vDwJpdeD>f*H>f 8778 0770 v>w>foh.f

rk>feHRrk>foDv>w>fxH.fvdmf o;’D;uoH.f

o&.ft*D>fwuh>f²

oHuG>fySRw*R*Rv>eySRw0>ylRrh>ftoh.fng

GP w*R*Rv>tuwdReusdmfohwuh>f²

u oH.fo&.fw*Rv>evJRxH.fvdmfo;tHRuwdRe

usdmfrh>fwohb.f’D;t0JuChuvDe‹>feRySRu

wdRusdmfxHw>fv>vDwJpdylRvDR²

wbsDwcD.fuoH.fo&.fu&J.f

usJRChe‹>feRySRuwdRusdmfxHw>fv>ttd.f

Ckmf’D;eRv>’>;wzs>.f

CDtylRvDR² v>w>f*h>f’H;tHRtCd

ySRuwdRusdmfxHw>f’D;w>fxH.fvdmfteHRoDwz.f

b.fw>frR vDRwH>fqdymfwcsK;w>fq>uwD>fb.f

cHEGHe‹.fvDR²

zJexH.fvdmfo;’D; GP tcgoHuG>few>ftd.f

ql.ftd.fcs‹t*h>ftusdRwz.f‘D;uoH.f

o&.fu,gbsgeR’fvJ.f t*h>fwuh>f²

eo;rh>fwrHv>uoH.fo&.f

tHRb.f’D;eCkx>uo.f

o&.fv>t*Rw*Rohe‹.fvDR²

w>fCkxH.fe‹>f GP ttd.f

bl;uw>>f’D;eRt*D>fuG>fv>vHmfubsH;yRbD

(Yellow Pages) vDwJpdw>feJ.f usJylRzJ

Medical Practitioners cd.fwDzDvmfwuh>f²

w>foh.frk>feHRrk>foDv>w>fxH.fvdmfo;’D;uoH.fo&.f

tHR erRtDRohph>fuD;v>wJcDzsdvDwJpde‹.fvDR²

Page 7: (NSW Health Care System Information Booklet) ·  Karen (NSW Health Care System Information Booklet)

NSW Health Care System Information Booklet | 7

(Seeing a Specialist)

e GP uqS>CmfeR oh.foh.fqlpyJ.f&S>.fvH;pfttd.f

zJevd.ftgxD.fw>forHord;˜ rhwrh>fw>f,gbsg˜ t’d=

o;zs>.f w>f*h>fuDt*D>fw>fuqS>CmfeRoh.f

oh.fqlo;zs>.fpyJ.f&S>.fvH;pf (Cardiologist) ttd.f

vDR² w>fxH.fvdmfo;’D; pyJ.f&S>.fvH;pf (Specialist) t*D>feub.f =

� td.f’D;e GP tvHmfuJG;qS>Cmf (referral letter) vDR²

� oh.fymfqdrk>feHRrk>foDv>w>fxH.fvdmf’D;tDRe‹.f

vDR²

tgwuh>fpyJ.f&S>.fvh;pfwz.fwwl>fvdmfrJ>f’H.f

cJ&fw>fvdmfuhRw>ftbl;tvJoElb>;bhvf (Bulk Bill) v>e‹>ftbl; vJpSRe‹.f

b.f vDR² b.fq.fweDRwl>fvdmf b>;bhvf

v>ySRtd.f’D;ql.fcs‹w>fu[ku,mf c;wz.f

t*D>fvDR² e GP rh>ftJ.f’d;qS>CmfeRqlpyJ.f&S>.f

vh;pfttd.f’D;oHuG>ftDRv>uv>mfbl.f

v>mf phRxJvJ.fe‹.fwuh>f² rh>ftuv>mftg

tg’D;r>tqS>eRqlurs>>fw>fqg[H.f

wuh>f² w>fe‹>fxD.fu rs>>fw>fqg[H.f

tHReb.fcd;tDR,Hmfb.fq.fee‹>fxD.fuvDb.f

tDRzJetd.f’D;rJ>f’H.fcJ&fc;tcgvDR²

f (Medicines)

euoH.fo&.fu[h.feRuoH.fvHmfeJ.fzsgoh.foh.f

v>euoH.fuoDt*D>fvDR² eb.fvJRpdmfuoH.f

vHmfeJ.fzsgtHRqluoH.fus; Chemist v>w>fvJRyS‹RuoH.ft*D>fvDR² e’d;e‹>fb.f

uoH.fuoDweDR oh0J’.f‘ftrh>fuoH.f

}wDq>w>fqgC>f (antibiotics) tcgzJetd.f’D;

uoH.fvHmfeJ.fzsgv>uoH.fo &.f ttd.f vDR²

e-u>;[h.f’k;eJ.fySRqguoH.fv>erJ>f’H.f cJ&fc;˜

ql.fcs‹w>fu [ku,mfc;˜ rhw rh>fySRe‹>fw>ftd.fbD.f

nDc;zJttd.f’D;eRwcgcge‹.f

vDR² uoH.fwbsK;rHRw>fymfpSRvDRe‹>ftyS‹R

v>ySRv>td.f’D;ql.fcs‹w>fu[ku,mfc;’D;ySRtd.f

w>fbD.fnDc;wz.fvDR² eR˜ rhwrh>fe’l.fzdx>

zdrh>fvd.foluoH.fuoDtgtguvJmfv>‘DweH.f

t*D>f’D;oHuG>fySRqguoH.fv>w>fv>mfbl.f

t w>fbH.fw>fb> Safety Net t*h>fwuh>f²

zJeqd;uguoH.ftyS‹RxD.fb;w>fymfyeD.f

C;tDR‘D;uoH.f t*kRt*Rv>evd.f

qd;ugtDRwz.fw>fymfpSRvDRe‹>feRtyS‹Rv>’DweH.f

ew>fvd.ft*D>fvDR²

(Public hospitals)

urs>>fw>fqg[H.fwz.f[h.fysJxD.f

uvDySRv>td.f’D;rJ>f’H.fcJ&fc;wz.f

(zJw>f[h.f,gbsg’H;urs>>fySRqg tod;) e‹.fvDR²

urs>>fySRqd;uhv>urs>>fw>fqg[H.fwz.f

tHRb.fw>f,gbsgtDRv>w>fqg[H.fuoH.f

o&.f’D;pyJ.f&S>.fvh;pfwz.fvDR²

(The role of nurses in Australia)

uD>ftD;p-xhv,>RtuoH.fo&.fqH;

(nurses) wz.frh>fySRohySRb.fpJ.f eDRv>w>f[h.f

y1fw>fod.fvdv>t ywD>fxDwz.f vDR² t0Joh.f

tg*Rtd.f’D;w>fohw>fb.f

vDRvDRqDqDv>qlcshw>fu[lu,1fuG>fxGJtvD>f

u0DRv>vDRvDRqDqDtylR˜

‘ftrh>frd>f’D;zdqH;zdwz.f (uoH.f

o&.f uG>fySR[k;wz.f)˜ zdo.fwz.f

(zdo.f uwDRqdtuoH.fo&.fqH;wz.f

rhwrh>fo;tw>f*JRw>ftd.fql.ftd.fcsh (o;w>ftd.f

ql.ftd.fcshe>;pfuoH.f o&.fwz.f) eh.fvDR²

ySRb.fuDb.fcJql.fcshe>;pfuoH.f

o&.fv>trRw>fv>EsLpD;0hvfb.fuDb.f cJql.fcsh

w>f[h.frR,lRv>qH;weH.fylRwz.f˜

rhwrh>fuoH.f’>;t*kRt*Rv>uD>fpJ>fylRwz.f

u[ku,1fuG>fxGJySR b.fuDb.f

Page 8: (NSW Health Care System Information Booklet) ·  Karen (NSW Health Care System Information Booklet)

8 | NSW Health Care System Information Booklet

cJv>t[JwkRzJw,H1f’H;b.ftuwD>fwz.f

eh.fvDR²e>;pfuoH.fo&.fv>td.f’D;w>fohw>fb.f

vDRqDwz.fy>qS>&J.fusJRySRqg’D;uoH.f’>;wz.f

v>tup>f’.f0Jv>uoH.fo&.fz;’d.fwtd.f

b.f’.f vJ.ftylRvDR² e>;pfuoH.fo&.f

weDRrRvd1fw>forHord;uG>fw>f˜ [h.fuoH.f

uoDrhwrh>fqS>cD*1feh>f ySRqgqluoH.fo&.f

pyJ.f&S>.fvH;pfwz.fttd.foheh.fvDR²

(Public dental services)

erh>ftd.f’D;ql.fcs‹w>fu[ku,mfc;˜

rhwrh>fySRe‹>fw>ftd.fbD.fnDyS‹RvDRpSRc;‘D;evJR

’d;,gbsgeo;v>urs>>fw>f,gbsgrJ0JR’>;wz.f

ohvDR² zdo.f’D;uFdzdo;eH.f 18 eH.f

qltzDvmfwz.fe‹>f’d;,gbsguvD

to;v>urs>>fw>f,gbsgrJ0J’>;e‹.fvDR²

urs>>fw>f,gbsgrJ0JR’>;td.fwbsK;zs>.f

v>e,lpD;0hvfuD>fpJ>ftylRvDR²

w>fqg[H.fwz.ftd.f’D;ySRv>

td.fcd;u’d;w>f,gbsgo;wz.ftp&De‹.fvDR²

erh>ftJ.f’d;vJRqlurs>>frJw>fqg[H.f’D; =

� ud;x;cd.fw>ftd.fql.ftd.fcs‹’D;w>fupD.f 0JRvD>f

(Oral Health Intake and Information Service) wuh>f² (uG>fp&Dv>b.f

w>fuwJmfuwDRymftDReh.fwuh>f)

� pH;q>ySRb.frlb.f’gtw>foHuG>fb.f

C;eeD>fup>fw>f*h>fw>fusdR˜

‘D;erJtw>f*h>fuDwuh>f²

� w>f,gbsgrJ0JR’>;u&J.fusJRe‹>feRw>fxH.f

vdmftcD.fxH;wbsDv>w>forHord;uG>few>fvd.f

w z.fvDR²

� ewJtJuvH;usdmfrh>fwohb.f’D;ud;CDR

(TIS) 131 450 wcsK;eqJ;usd;’D;x;cd.f

w>ftd.f ql.ftd.f cs‹’D;w>fupD.f0JRvD>f

v>ttd.fv>evD>fu0DRtylRwuh>f²

evd.fwJpJ;pH;q>w>fv>vDwJpdteD>f

*H>fv>etJ.f’d;ud;CDRtDR (v>p&Dv>vmf)

e‹.fwuh>f²

eql.fcs‹w>fu[ku,mfc;˜ ‘D;ySRe‹>ftd.fbD.f

nDyS‹RvDRpSRc;rh>fwtd.fb.f’D;eb.fvJR’.f

qltb.f C;ySRw*Rw>f,gbsgrJ0JR’>; (Private Dental Clinic) v>euCkxH.f e‹>frJw>fqg[H.f

tbl;uw>>f t*D>feh.fvDR$

(Oral Health Intake and

Information Services)

Sydney/South Western Sydney

✆ 1300 559 393

Western Sydney/Nepean Blue Mountains

✆ 1300 739 949

South Eastern Sydney and Illawarra

✆ 1300 134 226 | ✆ 1300 369 651

Northern Sydney Central Coast

✆ 1300 651 625 | ✆ 1300 789 404

Hunter New England/Mid North Coast/Northern NSW

✆ 1300 651 625

Southern NSW/Murrumbidgee

✆ 1800 450 046

Western NSW/Far West

✆ 1300 552 626

Page 9: (NSW Health Care System Information Booklet) ·  Karen (NSW Health Care System Information Booklet)

NSW Health Care System Information Booklet | 9

ySRu[ku,mfeRw*R*R˜

rhwrh>febl;ewH>fw*R*Rrh>frRqgeR˜

rhwrh>frRqge’l.fzdx>zd̃ rhwrh>f

rRysHRrRzk;eR’D;ud;CDR[H.fylRw>fpkql.f

cD.fwu; w>frRp>RvDusdR (Domestic Violence Help Line) eD>f*H>f 1800 656

463 zJevd.fb.ftDRwbsDv>fv>fwuh>f²

v>uD>ftD;p-xhv,>RtylR[H.fylRw>fpkql.f

cD.fwu;rh>fw>frRur.foJp;w>fbs>’D;

‘l.fzdx>zdwz.ftd.f’D;cGJ;,mfv>ue‹>fb.f

w>f’Do’>e‹.fvDR²

(Community Health Centres)

tge‹>f’d.fe‹>fe’d;e‹>fb.fe GP tw>frRp>RtrJmfng˜ ySRw0>ql.f

cs‹0JRvD>fwz.f[h.fw>frRp>Rohph>fuD;

v>ew>ftd.fql.f td.fcs‹’D;ySR*h>f0Dw>f*h>fuDwz.f

vDR²

zJySRw0>ql.fcs‹0JRvD>fylRexH.fvdmfo;oh’D; =

� ySR*h>f0DySRrRw>fzd˜ rhwrh>fo;*h>fyDngo&.f

v>t[h.fw>ful.fvdmf‘D;[h.f

b.fC;ySR*h>f0Dtw>f qD.fxGJrRp>R˜ t’d =

oH;’D;uoH.frlRbSD;w>f*h>fuDwz.f²

� ySRw0>uoH.fo&.fqH; (nurses) wz.fv>t’d;e‹>fb.f

w>frRvdvDRqDv>trRp>Rrd>fy>f˜zd˜

’D;o;yS>fwz.f

� xl.fys>fuoH.fo&.f (physiotherapists) wz.fv>trRp>RySRqd;uh’D;ySRb.f’db.f

xH;wh>fvHwz.f²

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w>fChbl;vJwqH;wuh>futd.f0Joh.foh.f

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(Women’s health services)

ydmfrk.fql.fcs‹0JRvD>fwz.f[h.fw>fupD.f‘D;w>f[h.f

ul.f[h.fz;qlydmfrk.fwz.fv>td.f’D;w>f*h>fuD tgrHR˜

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td.fzd˜ w>fqgcD*mfb.fxGJ’D;w>frHCkmftD.f Ckmf˜

[H.fylRw>fpkql.fcD.fwu; (Domestic Violence) w>forHord;uG>f’>vD>fcJp>.f td.fwtd.f˜ w>forH

ord;uG>fEk>f˜ ydmfrk.f tvk>ftv>f’D;oGH.f

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td.f’D;u±l>fvDRvDR qDqDwz.fv>tqD.f

xGJrRp>Rydmfrk.fwz.fvDR²

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10 | NSW Health Care System Information Booklet

(Children’s services)

0JRvD>fwz.ftd.f0J’.ftgr;v>t[h.ff

w>frR,kRqlrd>fy>f’D;zdo.fwz.fvDR² zJzdo.f

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tcd.fwDzDvmfwuh>f²

w>fu&>u&drHR Tresillian ‘D; Karitane wz.ftHRrRp>Rrd>fy>f’D;ySRu[ku,mfuG>f

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ogvDRw*hRt*D>fvDR²

0JRvD>fwz.ftHRrh>f0J (Health Services)

Corner Youth Health Service (Bankstown)

✆ 9796 8633

Fairfield /Liverpool Youth Health Team

✆ 8717 1717

Kirketon Road Health Centre (Kings Cross)

✆ 9360 2766

Canterbury Youth Health Service

✆ 9787 0600 | ✆ 9718 1485

Cellblock (Camperdown)

✆ 9516 2233

Western Area Adolescent Team

✆ 9881 1230

Traxside (Campbelltown)

✆ 4625 2525

High Street Youth Health Centre (Harris Park)

✆ 9687 2544

The Warehouse (Penrith)

✆ 4721 8330

Community Health Adolescents in Need (Wollongong)

✆ 4226 5816

Page 11: (NSW Health Care System Information Booklet) ·  Karen (NSW Health Care System Information Booklet)

NSW Health Care System Information Booklet | 11

(Looking after your emotional health)

STARTTS (0JRvD>f[h.f w>frR,kRb.f

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0JRvD>ftySRrRw>fzdtg*RohpH;uwdRusdmfwbsK;

usdmfe‹.fvDR² vDwJpdeD.f*H>f 9794 1900

STARTTS td.fph>fuD;’D; w>fEkmfvDRb.f

xGJqdw>f&J.fw>fusJR (E.I.P)

v>[h.f rRp>RuvDySRb.fuDb.fcJ

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12vgt wD>fylRvDR² vDwJpd eD.f*H>f 9646 6666

STARTTS tw>f[h.f rRp>RcJv>mftHRrh>fw>f[h.f

rRp>RuvD’D;w>fymfbH.f

ymfb>ymfw>f*h>fcJv>mf‘H;od;t

okw[lxD.fogvDRw*hRt*D>fvDR²

[Transcultural Mental Health Centre (TMHC)]

0JRvD>ftHRv>ySRtxH;tcH[Jv>ySRpH;uwdR

tJuvH;usdmfwoht*D>fvDR² 0JRvD>ftHR[h.fw>f

rRp>Rql ySRv>td.f‘D;o;w>f[l;w>f*JR‘D;

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uG>f’D;uwD>fzk.fw>f[h.ful.f vdmfwz.fvDR²

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rRp>Rt*D>fwvd.fetd.f’D;rJ>f

’H.fcJ&fc;b.fvDR² GP uoH.fo&.f’D;ql.f

cs‹ySRrRw>fzdwz.fuGJ;e‹>feRvHmfqS>Cmfql0JR

vD>ftHRohe‹.fvDR²

eud; TMHC t0JRvD>foh0J’.fzJ eD.f*H>f 1800

648 911 e‹.fvDR²

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12 | NSW Health Care System Information Booklet

(Mental Health Services)

erh>ftd.f’D;w>f&hvdmfrkmfvdmf˜ ’D;o;w>fwl>fb.fcD.f

b.fw>f*h>fuDwz.f˜e qJ;usd;e

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rhwrh>ftohrRp>Re’l.fzdx>zdwz.fttd.fohvDR²

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qg[H.fv>td.fbl;uw>>f’D;

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(Health rights and responsibilities)

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uoH.fo&.fqH;wz.f̃ o;*h>fyDngySRul.fohwz.f̃

ySRul.fvdmfw>fwz.f‘D;t*kRt*Rwz.fvDR²

f (Your rights)

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� ew>ftd.fo;˜ rhwrh>few>fqg

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tCd

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� u’d;e‹>f

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NSW Health Care System Information Booklet | 13

ewJtJuvH;usdmfrh>fwohb.f

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f (Your responsibilities)

eub.f =

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td.fcs‹

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zk;uoH.fuoD˜ oH;˜ ngol;˜uoH.f

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wuh>f$

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(How to make a complaint)

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� wD>fzsgxD.fqlql.fcs‹w>fu[ku,mfw>fwD>fzsgw>f

o;wrHtuD>fu;zJeD.f*H>f 1800 043 159 wuh>f

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14 | NSW Health Care System Information Booklet

Notes______________________________________________________________

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______________________________________________________________

______________________________________________________________

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______________________________________________________________

______________________________________________________________

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______________________________________________________________

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Page 15: (NSW Health Care System Information Booklet) ·  Karen (NSW Health Care System Information Booklet)
Page 16: (NSW Health Care System Information Booklet) ·  Karen (NSW Health Care System Information Booklet)

Produced by NSW Refugee Health Service

In collaboration with SSI (Settlement Services International)

www.refugeehealth.org.au

Phone: 8778 0770

Date last revised: 03/2016