nt post billing and document solutions
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Productportfolio TNT post Billing and Document SolutionsTRANSCRIPT
Your transaction mail in good handsA more efficient process for both printed and digital transaction mail
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● Save time & money
● Error-free processing
● An efficient process
● Save time & money
● Flexible process
● Payments received more quickly
● Ideal transaction mail partner
● Digital & printed transaction mail
● Incoming & outgoing
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TNT Post Billing & Document Solutions
Trends
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Because you:
● Send and receive large numbers of documents
● Such as invoices, orders, policies, pay slips, statements and charges
● To and from consumers & organisations
● Through regular mail, email, websites and other channels
And want to organise this more efficiently in order to save time & money
We offer solutions for all you transaction mail: incoming, outgoing,
Business-to-Business and Business-to-Consumer
Why choose TNT Post Billing & Document Solutions?
Billing & Document Solutions Trends
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Our solutions:
TNT Post Billing & Document Solutions
OutgoingOutgoing
ScanpostScanpost
Connectivity(BtB)
Connectivity(BtB)
Business Portal(BtB)
Digital Invoicing(BtC)
Business Portal(BtB)
Digital Invoicing(BtC)
IncomingIncoming
Pri
nte
dP
rin
ted
Dig
ital
Dig
ital
Billing & Document Solutions Trends
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Trends
DigitalisationCost savings Technological developments
Customer satisfaction
Outsourcing
Privacy & safetyOne-to-one marketing Archiving
Billing & Document Solutions Trends
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Which solution is right for you?
Print & Fulfilment: Safe & Reliable
Full Colour: Make the most of your transaction mail
Centralised Billing: Efficient international invoicing
Digital Invoicing: Your payments received more quickly
Business Portal: Give your customer the choice
Additional service: Archiving
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Which solution is right for you?
NetherlandsNetherlands
Type of transaction mailType of transaction mail SolutionSolution
Digital InvoicingDigital Invoicing
Business PortalBusiness Portal
InternationalInternational
PrintedPrinted
Printed & DigitalPrinted & Digital
DigitalDigital B – CB – C
B – C & B – B B – C & B – B
Centralised BillingCentralised Billing
Print & FulfilmentPrint & Fulfilment
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Your organisation Platform Your customers
How it works
Print & Fulfilment
How it works Benefits Why TNT Post In practice Customers
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Your organisation Platform Your customers
Data
How it works
Print & Fulfilment
How it works Benefits Why TNT Post In practice Customers
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Your organisation Platform Your customers
Data Mail
How it works
Print & Fulfilment
How it works Benefits Why TNT Post In practice Customers
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Your organisation Platform Your customers
Data Mail
Digital archive
How it works
Print & Fulfilment
How it works Benefits Why TNT Post In practice Customers
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Your benefits
● Experienced and reliable partner
● Access to highly flexible capacity
● Economies of scale on postage, purchase and printing materials
● ISO certified processes
● Office space, personnel and hardware savings
● Allows you to focus on your core business
● Access to the latest technologies
● Better insight into the process and total document costs
Print & Fulfilment
“6 days a week, 24 hour a day capacity”
How it works Benefits Why TNT Post In practice Customers
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Large capacity
● 1 billion prints / 400 million mail packs every year
● 550 employees / 4 locations
Quality & reliability
● The latest technology and specialised knowledge
● Fallback arrangements / Back-up locations
● Secure processing location
● NEN-EN-ISO 9001:2000, OHSAS 18001 Occupational Health and Safety, Investors in People, ISO 14001 Environmental, ISO 27001 Information Security
Service
● Account Manager and Logistics Account Manager
Why choose TNT Post?
Print & Fulfilment
How it works Benefits Why TNT Post In practice Customers
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In practice
Print & Fulfilment
How it works Benefits Why TNT Post In practice Customers
Triodos Bank:● The only independent sustainable bank in the Netherlands● Savings, payments, PIN payments, investments, mortgages and online banking● 130,000 customers● 500 employees worldwide● Branches in the Netherlands, Belgium, United Kingdom, Spain and Germany● Active in 30 developing countries
“Outsourcing of our account statements takes place quickly, safely and meticulously.”
“We experience an average annual growth of 30%, with corresponding growth in our account statement flow. We need a partner who can handle this scale size.”
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Our CustomersOur Customers
How it works Benefits Why TNT Post In practice Customers
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Full Colour
Your benefits
● Clearer message
● Improved appearance and image
● Higher level of response
● Gives your document added value
● Fewer queries from customers, therefore less pressure on call centre
● Faster payments by customers
“Increase the effect of your
transaction mail”
Benefits In practice
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In practice:
Full Colour
Benefits In practice
Colour accent reminder study for REAALVerzekeringen (insurances)
● Study was conducted by REAAL Verzekeringen and TNT Post from September 2008 to March 2009
● External call centre provided call script and called customers● Average of 70% of respondents stated that the colour accent caught their attention● 10% more reminders were paid● Colour reminders resulted in significant savings over the course of three months
“Customers indicate that the red colour compels them to pay more quickly.”External call centre employee
“I see no negative connotation to the red colour in the reminder. In fact, it gives it a more clear and modern look.”Customer of REAAL Verzekeringen
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Centralised Billing
Your benefits
● Economies of scale on printing and distribution
● More control and flexibility with one partner for the whole of Europe
● Puts you in a better position to cover peak times
● Easy to make adjustments to your corporate identity
● No new contracts are required if you expand further on an international scale
● Access to the latest technologies
“Possibility to expand to E-billing”
Benefits In practice
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Benefits In practice
Centralised Billing
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Your organisation Platform Your customers
How it works
Digital Invoicing
How it works Benefits Why TNT Post In practice Customers
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Your organisation Platform Your customers
Data
How it works
Digital Invoicing
How it works Benefits Why TNT Post In practice Customers
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Data Bank environment
Your organisation Platform Your customers
How it works
Digital Invoicing
How it works Benefits Why TNT Post In practice Customers
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Data Bank environment
Digital archive
Your organisation Platform Your customers
How it works
Digital Invoicing
How it works Benefits Why TNT Post In practice Customers
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Bank Portals ConsumersBiller Service
Providers
How it works Benefits Why TNT Post In practice Customers
Senders
The chain
Digital Invoicing
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Your benefits
Cost advantages
● Cost savings on printed documents
● Fewer payment errors
● Shorter actual payment period
● More efficient cash management & fewer reminders
● Fewer calls in response to bills
Marketing advantages
● Targeted customer communication using click-through to your website
● Customer satisfaction
● Innovative communication medium
● Cross-selling and up-selling support
Digital Invoicing
“Digital Invoicing means cost savings
and more convenience for your customers”
How it works Benefits Why TNT Post In practice Customers
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Consumer benefits
Convenience:
● No more retyping acceptgiro slips
● Fast payment with one mouse click
Single location:
● All financial documents together
● Accessibility via the Internet anywhere, any time
Archive:
● No more misplacing/losing important mail
● More control
Digital Invoicing
How it works Benefits Why TNT Post In practice Customers
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Digital Invoicing
The organisation:
● Initiator of this product (2001)
● Professional project organisation with in-house consultancy
● ICT: Safety and stability are prioritised
Our solution:
● Live in only 3 weeks with Nota XM
● Web-based validation tool
Communication support:
● Communication plan & examples
● Own initiatives
Why choose TNT Post?
How it works Benefits Why TNT Post In practice Customers
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In practice
Digital Invoicing
VGZ can rightfully be called a pioneer. When TNT Post introduced the Privver digital mailbox a few years back, this major health insurer was one of the first subscribers.
VGZ has experienced the further development of the digital mailbox and introduction of digital invoicing at Rabobank from close by and has seized the opportunity to expand and professionalise its own digital services.
How it works Benefits Why TNT Post In practice Customers
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Our CustomersOur Customers
How it works Benefits Why TNT Post In practice Customers
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Your organisation Platform Your customers
How it works
The Business Portal
How it works Benefits Why TNT Post? In practice
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Your organisation Platform Your customers
Data
How it works
The Business Portal
How it works Benefits Why TNT Post? In practice
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Your organisation Platform Your customers
Data E-mail
How it works
The Business Portal
How it works Benefits Why TNT Post? In practice
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Your organisation Platform Your customers
Data Portal
How it works
The Business Portal
How it works Benefits Why TNT Post? In practice
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Your organisation Platform Your customers
Data Data
How it works
The Business Portal
How it works Benefits Why TNT Post? In practice
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Your organisation Platform Your customers
Data Mail
How it works
The Business Portal
How it works Benefits Why TNT Post? In practice
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Your organisation Platform Your customers
Data Mail
Digital archive
How it works
The Business Portal
How it works Benefits Why TNT Post? In practice
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Benefits
For you:
● Savings on production and postage costs
● Self-service model
● A single reliable partner for sending and conversion
● No need to invest in the latest technologies
● Economies of scale
For your customers:
● They choose how they receive their transaction mail
● They choose the format (PDF, XML, etc.)
● All documents can be viewed, downloaded, forwarded and archived using one application
The Business Portal
“Send your documents using the format desired by you and your
customers!”
How it works Benefits Why TNT Post? In practice
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Business Portal
Why choose TNT Post?
Partner for all your messages
● All message exchanges with a single partner
● Comprehensive e-invoicing solution (all possible delivery channels)
● Flexible solution (all possible file formats)
Self-service
● Establish archive and delivery profile
● Set up customer groups, edit message texts, define reports
Additional functions
● Track & Trace, dispute settlement, payment option, multiple languages
● Integration into “My environment”
How it works Benefits Why TNT Post? In practice
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In practice
TNT Express Germany sends thousands of invoices to customers daily. The Business Portal provides it with a central and integral self-service solution all in one. Company customers and employees can access the Business Portal and find, view, print and download documents anywhere and at any time.
The moment we receive a new invoice file from TNT Express Germany, customers can be alerted by email or text message. Not only is this both environmentally and customer-friendly, but also highly cost-efficient.
The Business Portal
How it works Benefits Why TNT Post? In practice
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Which solution is right for you?
Scanpost: Access your mail digitally from any location
Connectivity: Direct link to your suppliers
Additional service: Archive
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Which solution is right for you?
IncomingIncoming SolutionSolution
ConnectivityConnectivity
PrintedPrinted DigitalDigital ScanpostScanpost
DigitalDigital DigitalDigital
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Your customers / suppliers
Platform Your organisation
How it works
Scanpost
BenefitsHow it works Why TNT Post? In practice
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Your customers / suppliers
Platform Your organisation
How it works
Scanpost
BenefitsHow it works Why TNT Post? In practice
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Mail Data
Your customers / suppliers
Platform Your organisation
How it works
Scanpost
BenefitsHow it works Why TNT Post? In practice
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Mail Data
Digital archive
Your customers / suppliers
Platform Your organisation
How it works
Scanpost
BenefitsHow it works Why TNT Post? In practice
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Your benefits
Scanpost
● More efficient use of personnel
● Time and cost savings
● Archive functionality
● Greater control and transparency
● Simple internal processing and distribution
● No need to invest in scanners or software
BenefitsHow it works Why TNT Post? In practice
“Access your documents
anywhere, any time”
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We are already a link in the chain
● Safe and reliable
Fast processing
● Delivered digitally by noon / PO Box mail delivered between 8:15 a.m. and noon
● No delays for non-scannable mail
Implementation
● Can be implemented in steps with a convenient price per item
Functionalities
● Track & trace documents
● Usage and continuous development of several scanning software programmes
Why choose TNT Post?
Scanpost
BenefitsHow it works Why TNT Post? In practice
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In practice:
Scanpost
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Wehkamp.nl
● Dutch market leader in home shopping● 80% of turnover from online sales● 1.3 million regular customers● 4.1 million shipments per year● 50,000 items in product range
“The result produced by Scanpost is a very efficient pile of mail. Digital, and what's more: received a day earlier.”Jan Stoeten, Wehkamp.nl
Water Board Tax Unit of Waterschapsbedrijf Limburg (Limburg Conservancy Company):
● 1 million taxpayers● 120,000 responses by mail● 70 employees within the Unit / Total staff of 220● Collaboration group comprising 3 water boards and 2 municipalities● 2 core tasks: purifying wastewater and levying/collecting taxes
"The lead time has been shortened greatly and we no longer need to take peak times into account!"
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How it works
Connectivity
Your organisation Platform Your suppliers
BenefitsHow it works Why TNT Post? In practice
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Order from ERP-system
Your organisation Platform Your suppliers
How it works
Connectivity
BenefitsHow it works Why TNT Post? In practice
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Order from ERP-system
ERP-system
Your organisation Platform Your suppliers
How it works
Connectivity
BenefitsHow it works Why TNT Post? In practice
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Invoice from ERP-system
Your organisation Platform Your suppliers
How it works
Connectivity
BenefitsHow it works Why TNT Post? In practice
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How it works
Connectivity
ERP-system Invoice from ERP-system
Your organisation Platform Your suppliers
BenefitsHow it works Why TNT Post? In practice
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ERP-system Invoice from ERP-system
Digital archive
Your organisation Platform Your suppliers
How it works
Connectivity
BenefitsHow it works Why TNT Post? In practice
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Model zonder intermediair
Before & After
Connectivity
BuyersBuyers SuppliersSuppliers
BenefitsHow it works Why TNT Post? In practice
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Your benefits
Connectivity
● Flawless exchange of electronic documents in ERP-systems
● No standardisation problems
● Less chance of errors due to automated data entry
● Minimisation of error percentage in order processing
● Improved processes due to optimal quality of information
● Excellent basis for a successful relationship between buyer and supplier
“Information can be converted
into any format desired”
BenefitsHow it works Why TNT Post? In practice
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Connectivity
Why choose TNT Post?
Quality and reliability
● Years of experience (since 2002) with a wide range of data formats
● Large-scale network of buyers and suppliers
● TNT uses the same service as both a buyer and supplier
● Professional project organisation and in-house consultancy
More than just a standard application...
● Standard application with extensive functionality, resulting in relatively low implementation costs and numerous options
● Project approach with applications, formats and step-by-step plan for connecting suppliers digitally quickly
BenefitsHow it works Why TNT Post? In practice
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In practice
Connectivity
No more individual order forms, lost invoices or separate ordering procedures for every supplier. Sounds almost too good to be true! Even better would be if you could monitor exactly how much you order from every supplier and have invoices entered into your administrative system immediately after approval. AVR-Van Gansewinkel, a major waste processing company, is well on its way to achieving this.
BenefitsHow it works Why TNT Post? In practice
Extra information
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How it works
A secure and managed computer environment for storing and retrieving digital
information
Functionalities
● Fully integrated ASP service with storage, hosting, archiving and retrieving
● On-demand access (with call centre, for instance)
● 24-hour-a-day online access
● No software installation required at workplace or call centre/customer/back office infrastructure
● User-friendliness and reproduction of printed documents
● Fully secure production environment with BS7799 certification
● Old electronic archives can also be included
Archive
How it works Benefits
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Your advantages
● Savings on operational costs, storage space and archive systems
● Lower archive management costs (fte)
● Increased efficiency within your organisation
● No need to invest in specialist knowledge or resources
● Improved cash flow
● Better quality contact with customers (consumers/end users)
Archive
How it works Benefits
“The archive helps you improve your contact with
customers”