ntap's interactive support services–the 2009 lineup
DESCRIPTION
Kathleen Brockel and the NTAP staff presented this session at TIG 2009 to let the legal aid community know about NTAP's projects in 2009.TRANSCRIPT
NTAP’s Interactive Support NTAP’s Interactive Support Services: The 2009 LineupServices: The 2009 Lineup
•Kathleen Brockel•David Bonebrake•Eva Reffell•Rachel Medina•Madhu Lakshmanan•Gene Donney (in spirit only)
•2009 LSC TIG Conference
Today’s Agenda:Today’s Agenda:Help DeskLsntap.orgOnline TrainingsNTAP Sustainability PlanningRoundtables: LegalMeetings,
Tech Noodling, Survey Tool, Tech Leadership
GISQuestions?
TIG PartnershipsTIG PartnershipsLegalMeetings:
Center for Arkansas Legal Services
Help Desk: Virginia Legal Aid Society
Training: Montana Legal Services Assoc.
Website & Tech Leadership: Colorado Legal Services
GIS: Legal Aid of East Tennessee
Final Evaluation SurveysFinal Evaluation SurveysTHANK YOU to all who submitted
surveys final evaluations for various 2008 Projects.
SPECIAL THANKS to contributors of the LegalMeetings Return on Investment Calculations
GOLD STARS to admin & tech folks completing the NTAP Tech Survey
HELP DESKHELP DESKDavid Bonebrake
NTAP Help Desk ProjectNTAP Help Desk ProjectProvides support to LSC-funded
programs in the day-to-day use of TIG tools and legal aid technologies, such as:◦Case management systems◦Statewide websites◦GIS Mapping◦Poverty law survey tool◦Online project management systems
Help Desk: How do I get Help Desk: How do I get help?help?Mechanisms for support:Traditional methods: email,
phone, and website requestsOn-demand: online chat clientWeb conferencing: LegalMeetings
Case Management Report Case Management Report UpdateUpdateOnline guide for selecting a case
management system◦Functions◦Vendor support, training,
customization◦User satisfaction
Advisory GroupOnline rating system and feedback
mechanism
LSNTAP.ORGLSNTAP.ORGEva Reffell
2008 website highlights2008 website highlights188 new pieces of contentUser visits increased 70% over
2007
What were users reading?What were users reading?Most visited: Latest News,
Training Calendar, and Blogs.Most popular articles:
◦Microsoft Word Tips - 11 Functions To Transform Microsoft Word
◦LegalMeetings Resource Pages◦Hugh Calkin’s The Elder Statesman
blog
(Some of) Eva’s favorites (Some of) Eva’s favorites things about 2008things about 2008
Better access to training content via the Training Module page
Expansion of Statewide Websites to Websites and Web Development
Detailed how-to content for the new Poverty Law Survey Tool
Internet Intake Webcasts 1/5 of content came from the
community
Coming in 2009Coming in 2009Content
◦Document Redaction and Metadata◦(More) VoIP◦A Report Repository
New website◦Better commenting, rating and
blogging features◦Customizable home pages◦Searchable database for NTAP’s Tech
Report
A Taste of the IT & A Taste of the IT & Admin Admin Survey ReportSurvey Report
# of programs with dedicated IT # of programs with dedicated IT budgets in relation to # of budgets in relation to # of programs in each budget categoryprograms in each budget category
There doesn’t seem to be any correlation between program budget and having a dedicated IT budget.
Section Home
IT BudgetIT BudgetHardware ranges from 1% to
50% Software ranges from 1% to 30%Training ranges from 0% to 6%
(surprise?)Outside consulting/contracts 1%
to 27.5%Communications 0.2% to 1%
Section Home
Current or long range IT Current or long range IT ‘wish list’‘wish list’Top 10 (in no particular order)
Section Home
•Word Capabilities Improvement
•VOIP
•Video Conferencing
•Virtualization
•Hardware Upgrade (Systems, desktops)
•Document Assembly
•SharePoint
•Improve Website
•Wireless
•Exchange/Fax Server/Email
Training FrequencyTraining Frequency
Section Home
Training Frequency
<3
3 to 10
more than 10
Ongoing/All Year
VOIPVOIP
Section Home
Use VOIP?
Yes
No
7 more are considering getting VOIP in the next year which would make this a 50-50 split
Remote Email DevicesRemote Email Devices
Section Home
Remote Email Devices
[Blackberry] 31%
[Zire] 3%
[Treo] 21%
[iPhone] 14%
[iPod Touch] 3%
[iPAQ] 3%
[Tungsten] 3%
[TX] 0%
[Other] 22% [Blackberry]
[Zire]
[Treo]
[iPhone]
[iPod Touch]
[iPAQ]
[Tungsten]
[TX]
[Other]
Other observationsOther observationsConsistently and overwhelmingly, hardware and
personnel make up the majority of the IT budget. Where the personnel budget % is low, it is
usually made up in the category of Outside consulting/support contracts.
Training is consistently the lowest portion of the IT budget and seems to trend with the personnel budget.
Outlook and Microsoft Exchange are the overwhelming favorites for email client and server
Windows 2000, XP and Vista are the overwhelming top OS
Section Home
TRAININGTRAININGRachel Medina
2008 Trainings Highlights2008 Trainings Highlights23 Online Trainings
1022 people attended
565 also viewed the recorded trainings
Attendees from 49 states + DC
Job Titles of attendees:Job Titles of attendees:Staff attorney 48% IT or CRP 46%Managing attorney 29%Communications staff25%
Paralegal 20%Executive director 9%
2009 Trainings2009 TrainingsNew Topics
New Materials
Training Days
Post-Training Blogs
New TopicsNew TopicsLSC Baselines & Technology Planning
Overview Introduction to the LSNTAP Interactive
Tech SurveyApplications to Make the Most of Pro
Bono SupportDeveloping Appropriate Tech Policies
for Legal AidA Comprehensive Approach to Search
Engine Optimization
SUSTAINABILITY SUSTAINABILITY PLANNINGPLANNING
Kathleen Brockel
NTAP’s Sustainability NTAP’s Sustainability PlanningPlanningSustainability
Advisory GroupInterviews with
the FieldFinal
Recommendations
LegalMeetingsTraining
NTAP’s Sustainability NTAP’s Sustainability PlanningPlanningGoal: Assess the feasibility of moving
NTAP toward a membership or fee for service model
Advisory Group: Cynthia Vaughn, Craige Harrison, Jane Ribadeneyra, David Neumeyer, Gwen Daniels, Patti Papp
Consultant: Paul Hagen, Kairos Strategies
Program InterviewsProgram InterviewsNTAP Consultant conducting 40
telephone interviews
Assessing membership and fee based options i.e. trainings & services (Service packages & ala carte.)
Report and recommendations by mid-year
LegalMeetingsLegalMeetings2008 Highlights:
86 organizations conducted 5,238 meetings
ROI of $10,203.70 per license!
Expanding further to courts and non-LSC funded programs
TrainingsTrainings62% of programs surveyed reported
that NTAP provided 50% - 100% of their third party technology training.
……..and..and77% of
respondents graded NTAP trainings as a 4 or 5 in helping their staff become more effective.
70% of respondents graded NTAP trainings as a 4 or 5 in helping their staff become more efficient.
… … butbutAlthough NTAP
Trainings are Valued, Less than Half would pay for:
41.54% Train the Trainer 30.77% Microsoft Products
Word, Excel, or PowerPoint for Advanced Users
26.15% Google Applications
27.69% communications software
42% likely or very likely would be willing to pay $50 for the training
44% Not very likely
14% Would not attend at any price
Testing in 2009 $35 Fee Testing in 2009 $35 Fee Word 2003, Word 2007, Excel, PPT
Employ Google Applications (twice)
Train the Trainer Learn how to assess the technology skills of your employees and design an internal training program!
In October- Vote your choice: PPT, Excel or Intro to Litigation Technology
ROUND TABLESROUND TABLESDavid Bonebrake
2008 Round Table 2008 Round Table HighlightsHighlights10 Tech Noodling
RTs: 133 Participants
30 LegalMeetings RTs
8 Survey Tool RTs:
39 Participants
Round Tables are 30 – 60 minutes.
Sharing experiences from the field
Q & A
2009 RT’s2009 RT’sLegalMeetings:
◦ Third Thursday
Techie Noodling: ◦ First Thursday
Survey Tool: ◦ Apr. 11, Oct 20
NEW THIS YEARTech Leadership
RTs ◦ Quarterly
For: ED’s & Admins to discuss Tech Planning & Policy Development.
GISGIS
Madhu Lakshmanan
One simple process to One simple process to create mapscreate mapsWhat do I want to do?
◦ Map my sample New Mexico case data and also analyze it vis-à-vis the population of senior citizens in that state.
What do I need?◦ A mapping application (Google Earth)◦ KML/KMZ files from the census for NM seniors & for
my case data Geocoding service (to add lat/long to case data) KML creating application from census data Optional graphing tool
http://ctasgis02.psur.utk.edu/tokml/Default.aspx
Online Tool to create KML files Online Tool to create KML files from Census datafrom Census data
Google Earth- Census dataGoogle Earth- Census data
Add lat/lon information to your case data @ www.batchgeocode.com
You can download a KML file with this data.
Census data overlaid with case Census data overlaid with case data directly in Google Earthdata directly in Google Earth
EarthPlot – plot aggregate data EarthPlot – plot aggregate data on a mapon a map
Case data by zip code Case data by zip code aggregateaggregate
The size of the blue circles is proportional to the number of cases in that zip code area.
Individual & aggregate Individual & aggregate representation of case datarepresentation of case data
Google Earth representation of Google Earth representation of a legal aid service areaa legal aid service area
QUESTIONS?QUESTIONS?The NTAP Crew