Nursing Facility Transition and Diversion

Module 3:

Outreach Activities

Overview of Module #3

Outreach Activities and Resources

Word of Mouth Outreach Marketing and Presentation Outreach Activity Outreach Contacts

Resources

Outreach Activities and Resources

Word of Mouth

Marketing and promotional effort

BrochuresLettersPresentationsNewspaper Stories

Word of Mouth Outreach

Learn about other person and their job

Explain options

Develop foundation for on-going collaboration

Drop off business cards and brochures if you have them

Marketing and Presentation

Outreach Brochures and presentations should cover:

Long term care options

Rights to community-based long term care

Role and services of agencies

Importance of consumer participation and control of process

Risk factors for permanent nursing facility placement

Activity

Who do you want spreading the news by word of mouth?

Who will you target for presentations?

Begin your marketing plan!

Outreach Contacts

Nursing facility residentswww.medicare.gov/NHCompare/home.asp

Local Long Term Care Ombudsman(866) 485-9393

Outreach Contacts

Center for Independent Living staff

Local waiver agent staff

Adult Services workers from the Department of Human Services

Outreach Contacts

Hospital and rehabilitation center discharge planners

Ambulance personnel

Outreach Contacts

Nursing facility social workers and other staff

Outreach Contacts

Senior Housing, Senior Meals, Senior Centers

Advocacy Organizations—Arcs

Social Service Organizations outreaching to racially and ethnically diverse people

Churches

Self-Help and Support Groups

Physicians

Other—CMH, OBRA, Hospice Staff, Elder Law Attorneys

Nellie

Owned home in the community with grandson and husband

6-month stay in nursing facility

Nursing facility closure

Wanted to return to the community

Successful transition due to collaboration with Nellie’s direction

Resources related to nursing facilities

Nursing Facility Listings State of Michigan site:

http://www.cis.state.mi.us/bhs_car/sr_car.asp Medicare site: www.medicare.gov/NHCompare

State Long Term Care Ombudsman Office (517) 517-335-0148 www.miseniors.net click on the Ombudsman Program under

Quick Links on the right hand side of the page

Citizens for Better Care: www.cbcmi.org Fact Sheets Contact information for many local ombudsmen

Resources for Community Outreach

Centers for Independent Living Listings www.macil.net

Senior Center Listings Check your phone book Look up resources on www.miseniors.net

Waiver Agent Listings www.miseniors.net

Resources for Community Outreach

Area Agency on Aging Listings www.mi-seniors.org

Local Department of Human Service Office Listings www.michigan.gov/dhs

Support Group Listings and Locations www.mpas.org click on self-help support groups (currently

the link does not work, but they are searching for funding)

Arcs in Michigan www.arcmi.org