Nutrition Services SupportNutrition Services Support

VocabularyVocabulary

POSPOS – Point of Sale (Alana or Old POS) – Point of Sale (Alana or Old POS)Keypads Keypads - Ned or Fred- Ned or FredSCMPSCMP – Revenue Control software or Kitchen PC. – Revenue Control software or Kitchen PC.USB to Serial adapterUSB to Serial adapter - name says it all - name says it allSerial to RJ-11 adapterSerial to RJ-11 adapterStraight Cable –Straight Cable –Crossed Cable -Crossed Cable -Reversed Cable –Reversed Cable –RJ45 vs RJ11 Cable -RJ45 vs RJ11 Cable -OverlayOverlay – Names of available items for sale on POS – Names of available items for sale on POSDay EndDay End - SCMP process that creates daily backup - SCMP process that creates daily backupWAN UploadWAN Upload – SCMP Backup that is uploaded to a mapped – SCMP Backup that is uploaded to a mapped network drive P:\network drive P:\Wireless WalletWireless Wallet – WiFi device used to connect a POS to a wireless – WiFi device used to connect a POS to a wireless access point. access point. ““P-Drive”P-Drive” – A mapped network drive that schools upload data to. – A mapped network drive that schools upload data to.

VocabularyVocabulary

POS – Point of Sale (Alana or Old POS)POS – Point of Sale (Alana or Old POS)

AlanaAlana Old POS Old POS

VocabularyVocabulary

Keypads- Ned or FredKeypads- Ned or Fred

NEDFRED

FRED – DIP Switch

VocabularyVocabularyUSB to Serial adapter- name says it allUSB to Serial adapter- name says it all

Serial to RJ-11 adapterSerial to RJ-11 adapter

Straight Cable -Straight Cable -Crossed Cable -Crossed Cable -Reversed Cable -Reversed Cable -

RJ45 – RJ11 CableRJ45 – RJ11 Cable

VocabularyVocabulary

Wireless Wallet – WiFi device used to connect a Wireless Wallet – WiFi device used to connect a POS to a wireless access point. POS to a wireless access point.

Setup 1- PC (Graphic POS)Setup 1- PC (Graphic POS)

OLD -The kitchen computer is rolled out to OLD -The kitchen computer is rolled out to the cafeteria on a cart. USB to Serial the cafeteria on a cart. USB to Serial adapters and serial to RJ-11 adapters adapters and serial to RJ-11 adapters connect the keypads to the PC (Fred connect the keypads to the PC (Fred keypads)keypads)NEW- The kitchen computer is rolled out NEW- The kitchen computer is rolled out to the cafeteria on a cart. USB cable to the cafeteria on a cart. USB cable connects the computer to the new keypad connects the computer to the new keypad (NED)(NED)

Setup 1- PC (Graphic POS)

Setup 1-PC (Graphic POS)

If you have only one POS … but if you have two POS’s then use the USB to serial adapters

Setup 2 – WiredSetup 2 – Wired

Wiring has been run directly from the kitchen Wiring has been run directly from the kitchen office PC to the cafeteria floor jacks. If there are office PC to the cafeteria floor jacks. If there are more than 2 POSs in the cafeteria 8 com cards more than 2 POSs in the cafeteria 8 com cards have been installed in the PCs. have been installed in the PCs. Old POS units use RJ-11 cables connected from Old POS units use RJ-11 cables connected from the PC port on the POS to the floor jack the PC port on the POS to the floor jack (Straight, Crossed, or Reversed)(Straight, Crossed, or Reversed)Alana POS units use cable with an RJ-45 end Alana POS units use cable with an RJ-45 end connected to the Alana (PC port) and a RJ-11on connected to the Alana (PC port) and a RJ-11on other end connected to the floor. other end connected to the floor.

Setup 2 - Wired

Setup 3 – Wired on LANSetup 3 – Wired on LAN

Alana POS connects to the Kitchen PC on Alana POS connects to the Kitchen PC on the network. The kitchen PC and Alana the network. The kitchen PC and Alana have been configured with static IP have been configured with static IP address. address.

Kitchen PC – 10.X.7.100Kitchen PC – 10.X.7.100

Alana -10.X.7.98 Alana -10.X.7.98

Setup 3- Wired on LAN

Wireless on LAN SETUPWireless on LAN SETUPAlana POS connects to the Kitchen PC on Alana POS connects to the Kitchen PC on the network. The kitchen PC and Alana the network. The kitchen PC and Alana have been configured with static IP address. have been configured with static IP address.

Kitchen PC – 10.X.7.100Kitchen PC – 10.X.7.100

WiFi Wallet – 10.X.7.99, 10.X.7.97, ……WiFi Wallet – 10.X.7.99, 10.X.7.97, ……

Alana -10.X.7.98, 10.x.7.96, ……Alana -10.X.7.98, 10.x.7.96, ……

When setting up printers please go in order When setting up printers please go in order rather that setting them all over the 10.x.7.x rather that setting them all over the 10.x.7.x range. Keep 10.x.7.80 – 10.x.7.100 open if range. Keep 10.x.7.80 – 10.x.7.100 open if possible.possible.

Basic TroubleshootingBasic Troubleshooting

Valid IP address?Valid IP address?

Is the problem Spyware or Virus related?Is the problem Spyware or Virus related?

Do NOT run Spybot on any Nutrition Do NOT run Spybot on any Nutrition Services PC!!!!!!!Services PC!!!!!!!

Is the floor jack dirty, corroded or Is the floor jack dirty, corroded or damageddamaged

Are the cables corroded or damagedAre the cables corroded or damaged

MORE TROUBLESHOOTINGMORE TROUBLESHOOTINGA TRIAL AND ERROR CRITERIAA TRIAL AND ERROR CRITERIA

Check cabling, connections and jacksCheck cabling, connections and jacks

Restart POS and PCRestart POS and PC

Bad cables? Change cables, make sure using Bad cables? Change cables, make sure using the same type as you replacethe same type as you replace

Replace POS Replace POS

Replace keypadReplace keypad

Windows update, scan for viruses, spywareWindows update, scan for viruses, spyware

Common Problems / FixesCommon Problems / Fixes

Fatal Error when opening SCMP- Call Fatal Error when opening SCMP- Call PCS Inc (800) 247-3061 Ext. 3 PCS Inc (800) 247-3061 Ext. 3

Caused by the PC getting shut off while Caused by the PC getting shut off while SCMP is open. Corrupt database.SCMP is open. Corrupt database.

Wireless PC time out – Cycle the power Wireless PC time out – Cycle the power on the wireless unit. Check to make sure on the wireless unit. Check to make sure the Wireless access point is on and the Wireless access point is on and working. Use a laptop in the area to check working. Use a laptop in the area to check wireless signal strength.wireless signal strength.