nwtc wanted sungard to provide: staffing need for strong, efficient, cohesive it organization

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| www.sungardhe.com SunGard & NWTC 5 Year Anniversary The IIT Transformation Jim Blumreich - Sandy Ryczkowski Daniel Mincheff - Mike Mathews

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SunGard & NWTC 5 Year Anniversary The IIT Transformation Jim Blumreich - Sandy Ryczkowski Daniel Mincheff - Mike Mathews. NWTC’s Goals for the Information and Instructional Technology Division as stated in October 14, 2004. NWTC wanted SunGard to provide: Staffing - PowerPoint PPT Presentation

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Page 1: NWTC wanted SunGard to provide: Staffing Need for strong, efficient, cohesive IT organization

| www.sungardhe.com

SunGard & NWTC5 Year Anniversary

The IIT Transformation

Jim Blumreich - Sandy RyczkowskiDaniel Mincheff - Mike Mathews

Page 2: NWTC wanted SunGard to provide: Staffing Need for strong, efficient, cohesive IT organization

NWTC’s Goals for the Information and Instructional Technology Division as stated in October 14, 2004

• NWTC wanted SunGard to provide:• Staffing

• Need for strong, efficient, cohesive IT organization• Reservoir of expertise upon which to call• Less risk when key positions become open • Less reliance on consultants

• Operational Performance• Better strategic, tactical and project planning• Ability to cost effectively provide 24/7 operations • Less budget uncertainty

• Collaboration and Use of Best Practices• Less “re-inventing the wheel”• “Experts” bring extensive network of resources

| www.sungardhe.com

Page 3: NWTC wanted SunGard to provide: Staffing Need for strong, efficient, cohesive IT organization

IT Management Process Maturity Model

Chaotic• Ad hoc• Undocumented• Unpredictable• Multiple help

desks• Minimal IT

operations• User call

notification

Level 1 Reactive• Best effort• Fight fires• Inventory• Initiate problem

mgmt processes• Alert and event

mgmt• Monitor availability

(u/d)

Level 2 Proactive• Monitor

performance• Analyzer trends• Set thresholds• Predict problems• Automation• Mature problem, asset and change mgmt processes

Level 3 Service• Define services,

classes• Understand

costs• Set quality goals• Guarantee SLAs• Monitor and

report on services• Capacity

planning

Level 4 Value• IT and

business metrics linkage

• IT improves business processes

• Real-time infrastructure

• Business planning

Level 5

Triage

Stabilize

Optimize

NWTC

2004

NWTC

2005

NWTC

2006-07

NWTC

2008-09

NWTC

2010-11

Page 4: NWTC wanted SunGard to provide: Staffing Need for strong, efficient, cohesive IT organization

Transformational Properties – How is IIT Different?

• The IIT Staff are focused on customers first. • IIT supports the customer not the computers• IIT staff are willing to go above and beyond to serve the needs of our customers• System uptime has improved to 99.97%• All levels of IIT are working seamlessly together as a unified team

• IIT has improved the learner experience through technology• Implemented a 24x7Student Helpdesk, backed by a on-call IIT Team to respond

when the student has issues• PeopleSoft performance has improved for student registration, class lookup and

general student navigation• Blackboard environment has become faster and more reliable • Video conferencing is now blended with ITV classrooms to offer more classes

remotely• Implemented new services such as student e-mail, student live chat

• Resources are being used more efficiently and effectively• Project management methodologies are being used to improve implementation• Nearly eliminated the need for external consultants, through proper staff training

and development• Supporting a growing environment : 30% more systems and completing 20% more

projects per year• On target with budgets and project timelines• Since the inception of the partnership, IIT has saved NWTC $550K per year

Page 5: NWTC wanted SunGard to provide: Staffing Need for strong, efficient, cohesive IT organization

Transformational Properties – How is IIT Different?

• Communications and relationships have improved substantially• Participate in proactive communication to reduce the number of unexpected events• Seek out feedback and takes action to improve the performance and service

offerings to the user community• Created new pathways to improve communication with the college community • Advise on new technology projects and developments

• IIT has improved NWTC’s position on information security• Adopting more secure practices around data and computer equipment • Policies and procedures have been implemented to improve the computing

environment• IIT is a more strategic asset to the college

• Improving access to Evidence and Data within PeopleSoft• Are a resource for process improvements before development occurs• Aligns technology to meet the current and future needs of the college• Explore, investigate and recommend new and emerging trends in technology

relating to higher education• Meet with the technology advocates around the college on how to apply these to the

classroom and college

| www.sungardhe.com

Page 6: NWTC wanted SunGard to provide: Staffing Need for strong, efficient, cohesive IT organization

The Future

• SunGard will remain a leading provider of technology solutions in the Higher Education market space.

• SunGard will continue to pave the way for wiser investments in the solutions that meet the ever changing needs within higher education.

• SunGard will offer services, solutions, and innovation through the ‘Open Digital Campus’ framework• Flexible• Accessible• Innovative• Modular• Cost effective • Student centered

Helping NWTC achieve Future 2013

Page 7: NWTC wanted SunGard to provide: Staffing Need for strong, efficient, cohesive IT organization

Thank you for the shared success and your trust!