nwtc wanted sungard to provide: staffing need for strong, efficient, cohesive it organization
DESCRIPTION
SunGard & NWTC 5 Year Anniversary The IIT Transformation Jim Blumreich - Sandy Ryczkowski Daniel Mincheff - Mike Mathews. NWTC’s Goals for the Information and Instructional Technology Division as stated in October 14, 2004. NWTC wanted SunGard to provide: Staffing - PowerPoint PPT PresentationTRANSCRIPT
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SunGard & NWTC5 Year Anniversary
The IIT Transformation
Jim Blumreich - Sandy RyczkowskiDaniel Mincheff - Mike Mathews
NWTC’s Goals for the Information and Instructional Technology Division as stated in October 14, 2004
• NWTC wanted SunGard to provide:• Staffing
• Need for strong, efficient, cohesive IT organization• Reservoir of expertise upon which to call• Less risk when key positions become open • Less reliance on consultants
• Operational Performance• Better strategic, tactical and project planning• Ability to cost effectively provide 24/7 operations • Less budget uncertainty
• Collaboration and Use of Best Practices• Less “re-inventing the wheel”• “Experts” bring extensive network of resources
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IT Management Process Maturity Model
Chaotic• Ad hoc• Undocumented• Unpredictable• Multiple help
desks• Minimal IT
operations• User call
notification
Level 1 Reactive• Best effort• Fight fires• Inventory• Initiate problem
mgmt processes• Alert and event
mgmt• Monitor availability
(u/d)
Level 2 Proactive• Monitor
performance• Analyzer trends• Set thresholds• Predict problems• Automation• Mature problem, asset and change mgmt processes
Level 3 Service• Define services,
classes• Understand
costs• Set quality goals• Guarantee SLAs• Monitor and
report on services• Capacity
planning
Level 4 Value• IT and
business metrics linkage
• IT improves business processes
• Real-time infrastructure
• Business planning
Level 5
Triage
Stabilize
Optimize
NWTC
2004
NWTC
2005
NWTC
2006-07
NWTC
2008-09
NWTC
2010-11
Transformational Properties – How is IIT Different?
• The IIT Staff are focused on customers first. • IIT supports the customer not the computers• IIT staff are willing to go above and beyond to serve the needs of our customers• System uptime has improved to 99.97%• All levels of IIT are working seamlessly together as a unified team
• IIT has improved the learner experience through technology• Implemented a 24x7Student Helpdesk, backed by a on-call IIT Team to respond
when the student has issues• PeopleSoft performance has improved for student registration, class lookup and
general student navigation• Blackboard environment has become faster and more reliable • Video conferencing is now blended with ITV classrooms to offer more classes
remotely• Implemented new services such as student e-mail, student live chat
• Resources are being used more efficiently and effectively• Project management methodologies are being used to improve implementation• Nearly eliminated the need for external consultants, through proper staff training
and development• Supporting a growing environment : 30% more systems and completing 20% more
projects per year• On target with budgets and project timelines• Since the inception of the partnership, IIT has saved NWTC $550K per year
Transformational Properties – How is IIT Different?
• Communications and relationships have improved substantially• Participate in proactive communication to reduce the number of unexpected events• Seek out feedback and takes action to improve the performance and service
offerings to the user community• Created new pathways to improve communication with the college community • Advise on new technology projects and developments
• IIT has improved NWTC’s position on information security• Adopting more secure practices around data and computer equipment • Policies and procedures have been implemented to improve the computing
environment• IIT is a more strategic asset to the college
• Improving access to Evidence and Data within PeopleSoft• Are a resource for process improvements before development occurs• Aligns technology to meet the current and future needs of the college• Explore, investigate and recommend new and emerging trends in technology
relating to higher education• Meet with the technology advocates around the college on how to apply these to the
classroom and college
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The Future
• SunGard will remain a leading provider of technology solutions in the Higher Education market space.
• SunGard will continue to pave the way for wiser investments in the solutions that meet the ever changing needs within higher education.
• SunGard will offer services, solutions, and innovation through the ‘Open Digital Campus’ framework• Flexible• Accessible• Innovative• Modular• Cost effective • Student centered
Helping NWTC achieve Future 2013
Thank you for the shared success and your trust!