nyc global service jam, team crape myrtle
DESCRIPTION
This is one of the services we came up with during the 72-hour service design jam in March 2013. With the prompt of "growth" our service morphed dozens of times before we selected "Lighthouse" as our final product.TRANSCRIPT
SERVICE DESIGN JAM NYC 2013
CrapeMyrtle
Kellock IrvinChun-Ying ChuangPai-Hua WangSeth Hosko
Security and safety of New York City residents.
PROBLEM
http://www.flickr.com/photos/walkingsf/4521616274/
Behavior predictablity - very high
OPPORTUNITY
http://www.flickr.com/photos/walkingsf/4521616274/
Pair behavior patterns with contextually relevant data from the city.
OPPORTUNITY
http://www.flickr.com/photos/walkingsf/4521616274/
Pair behavior patterns with contextually relevant data from the city.
- transportation status- construction/closures- real-time public threats- weather, natural disasters- public infrastructure
OPPORTUNITY
OPPORTUNITY
We have an opportunity to close the gap between what we do and how quickly and safely we do it.
HOW IT WORKSPeople & Behaviors
Contextually relevent information based on our behaviors is first defined, then pushed in real-time, giving the individual immediate benefit through awareness, information, or notification of events that have direct impact.
EXPERIENCE TOUCHPOINTS
W 4th street subway closure due to water main break.
Use 4,5,6 trains as alternate.
Political riots on wall street have escalated and spread to your area. Avoid area between Spring St and
Houston.
Use extreme caution.
EXPERIENCE TOUCHPOINTS
Partnerships with local law enforcement (NYPD) to provide additional touchpoints for emergency service.
Emergency App
EXPERIENCE TOUCHPOINTS
EXPERIENCE TOUCHPOINTS
BUSINESS MODEL CANVAS
IDEATION
Thank you