NYS Office for NYS Office for TechnologyTechnology

Carmella CarnevaleCarmella CarnevaleDeputy Director of Customer Service Deputy Director of Customer Service

NYS Office for TechnologyNYS Office for TechnologyOverviewOverview

Who is OFT?Who is OFT?How is OFT organized?How is OFT organized?What does OFT do?What does OFT do?

2000 Data C

enter

1997 Enabled in statute 1996 Task Force

2001 Hum

an Service N

etwork

2002 First CIO

Appointed

2002 Telecomm

unicationsOFT’s HistoryOFT’s History

OFT OFT Organizational Organizational

OverviewOverview

AdministrativeAdministrative

Strategic Policy and e-CommerceStrategic Policy and e-CommerceESRAESRAHIPAAHIPAAAccessibilityAccessibilityAnnual Technology PlanAnnual Technology PlanIntent to PurchaseIntent to Purchase

Strategic Policy and e-CommerceStrategic Policy and e-Commerce

Provide leadership and policy directionProvide leadership and policy directionProvide guidance and supportProvide guidance and support Best Practices Best Practices Advise and assist agenciesAdvise and assist agenciesDevelop methods to measure effectivenessDevelop methods to measure effectivenessGovernment without WallsGovernment without Walls

Electronic Signatures and Records Act Electronic Signatures and Records Act (ESRA)(ESRA)

Coordination and setting policy Coordination and setting policy 8/2002 – NYS’s ESRA was amended to ensure 8/2002 – NYS’s ESRA was amended to ensure that State and federal laws can work in tandem that State and federal laws can work in tandem to promote use of electronic technology to promote use of electronic technology Benefits of adopting federal requirementsBenefits of adopting federal requirements Consistent definitionConsistent definition Allows for a broader range of technology solutionsAllows for a broader range of technology solutions

Central HIPAA CoordinationCentral HIPAA Coordination

Coordinate NYS’s response to the 1996 Coordinate NYS’s response to the 1996 HIPAA lawHIPAA lawDeveloped an assessment tool Developed an assessment tool HIPAA 101 briefing sessionsHIPAA 101 briefing sessionsTemplate for agencies to use to compare Template for agencies to use to compare HIPAA requirement to State lawHIPAA requirement to State law

IT AccessibilityIT Accessibility

What is IT Accessibility ?What is IT Accessibility ?Provides comparable access for persons with Provides comparable access for persons with disabilitiesdisabilities Ability to produce or have access to information with Ability to produce or have access to information with

or without peripheralsor without peripheralsAccessibility to Technology Accessibility to Technology Technology Policy 96-13 (November 1996)Technology Policy 96-13 (November 1996)Universal Accessibility to NYS Web SitesUniversal Accessibility to NYS Web Sites Technology Policy 99-3 (September 1999)Technology Policy 99-3 (September 1999)

Annual Technology PlanAnnual Technology PlanAnnual technology plan for statewide Annual technology plan for statewide planning initiatives and inventoryplanning initiatives and inventoryGoal to provide an enterprise view Goal to provide an enterprise view Agencies to project on a yearly timeframe Agencies to project on a yearly timeframe significant initiatives they are planningsignificant initiatives they are planning

Intent to PurchaseIntent to Purchase

As a general rule of thumb, notification is required: As a general rule of thumb, notification is required: For software over $20,000; For software over $20,000; For all other technology purchases over For all other technology purchases over $50,000; or $50,000; or Whenever, in an agency's professional Whenever, in an agency's professional judgment, the potential exists for coordinating judgment, the potential exists for coordinating purchases among State agencies and/or the purchases among State agencies and/or the purchase may be of interest to one or more purchase may be of interest to one or more other State agencies. other State agencies.

OperationsOperations

ComputingComputingStatewide Wireless NetworkStatewide Wireless NetworkApplicationsApplicationsCustomer ServicesCustomer ServicesNetworking ServicesNetworking Services

HistoryHistory1997199719981998

19991999

2000200020022002

COMPASS study publishedCOMPASS study publishedJanuary launch of three year initiativeJanuary launch of three year initiativeImprove service levelsImprove service levelsStabilize costsStabilize costsManagement Board formedManagement Board formedInfrastructure investments Infrastructure investments Agency consolidations continuedAgency consolidations continuedOct 2000 Transfer of FunctionOct 2000 Transfer of FunctionCommand CenterCommand Center

Agencies Identified in Agencies Identified in 19981998

•DMV•DOCs•OMH•DOH•OGS*•NYPA•Insurance

•Tax•DOL•DHCR•DOT•HESC•OTDA•OCFS

•DSP•SED•SIF•ORPS•DCJS•DCS•Lottery

* Included customers supported through internal service fund

ComputingComputingState Data CenterState Data Center Supports the data processing requirements for over Supports the data processing requirements for over

20 agencies.20 agencies. Operational Staff – 24x7x365Operational Staff – 24x7x365 Also provides services such as: Also provides services such as:

Technical and operational support of the Technical and operational support of the MainframeMainframeTape MountsTape MountsDisk ManagementDisk ManagementPrintPrint

Open SystemsOpen Systems

Today…Today…

Campus Pearl Swan/ESP

•Tax and Finance•DOL•DHCR •DOT•Lottery

•OTDA•OCFS•DCS•SED

•DMV•DOCS•HESC•OMH•DOH•Insurance•NYPA

•OGS•Crime Victims Board•Department of State•State Liquor Authority•ENCON

Statewide Wireless NetworkStatewide Wireless Network(SWN)(SWN)

Develop and implement an integrated statewide Develop and implement an integrated statewide wireless radio network to provide a common wireless radio network to provide a common communications platform for State public safety communications platform for State public safety and public service agencies, and enhance and public service agencies, and enhance interoperability. interoperability. The network will include federal agencies and The network will include federal agencies and local governments at their option.local governments at their option.

Statewide Wireless Network Statewide Wireless Network (SWN)(SWN)

• January 2000, SWN project createdJanuary 2000, SWN project created• November 2001, OFT released draft RFP (No. 01-007) November 2001, OFT released draft RFP (No. 01-007) • Final RFP released June 2002Final RFP released June 2002• Bidders – 6 months to respondBidders – 6 months to respond• Evaluation – 120-180 daysEvaluation – 120-180 days• Proposals due January 2003Proposals due January 2003• Contract Execution with OSC – 6-9 monthsContract Execution with OSC – 6-9 months• Phase implementationPhase implementation• Network Testing/AcceptanceNetwork Testing/Acceptance

ApplicationsApplications

Emphasis on strategic applicationsEmphasis on strategic applications Significance to the stateSignificance to the state Commonality/linkage with other Commonality/linkage with other

applicationsapplications Enterprise wide impactEnterprise wide impactInitial focus on critical Human Service Initial focus on critical Human Service applicationsapplicationsQuality AssuranceQuality Assurance

Customer ServicesCustomer Services

Customer RelationsCustomer RelationsEnterprise Help DeskEnterprise Help DeskTechnology AcademyTechnology AcademyProject ManagementProject Management

Customer RelationsCustomer Relations

Customers – state agencies, local government Customers – state agencies, local government (DSS customer support and IT local), not-for-(DSS customer support and IT local), not-for-profit, SUNY/CUNYprofit, SUNY/CUNYPrimary point of contactPrimary point of contactPromote and educate customers on OFT Promote and educate customers on OFT products and services products and services Facilitating technology information exchange Facilitating technology information exchange among NYS entitiesamong NYS entities

Enterprise Help DeskEnterprise Help Desk• Bid awarded to Unisys on 11/16/01 Bid awarded to Unisys on 11/16/01 • Level 1 Help Desk ServicesLevel 1 Help Desk Services• Via phone, email, web chat or self-serviceVia phone, email, web chat or self-service• Services will be available 24x7x365 to any State Agency Services will be available 24x7x365 to any State Agency

and local jurisdictionand local jurisdiction• Services include:Services include:

Full help desk operationFull help desk operation Off-hours supportOff-hours support Support for specific product or applicationSupport for specific product or application Support for time-limited projectSupport for time-limited project

Technology AcademyTechnology AcademyEnhance technology skills in NYS to meet the demands Enhance technology skills in NYS to meet the demands of increasing use of, and changes in technology.of increasing use of, and changes in technology.Facilitate agencies’ technology training while reducing Facilitate agencies’ technology training while reducing the cost and efforts.the cost and efforts.Training FacilitiesTraining Facilities

• 4 state-of-the-art classrooms at the Empire State Plaza, Swan Street Bldg, 4 state-of-the-art classrooms at the Empire State Plaza, Swan Street Bldg, Core 4, Floor 3BCore 4, Floor 3B

• Reservation form: Reservation form: http://www.oft.state.ny.us/academy/reservation.cfm http://www.oft.state.ny.us/academy/reservation.cfm • Email reservations to: academy@oft.state.ny.us Email reservations to: academy@oft.state.ny.us

or fax: 518-473-3389or fax: 518-473-3389

On-line Registration SystemOn-line Registration System

Project ManagementProject Management

Promote project management practices and Promote project management practices and principles principles   Facilitate sharing of project management Facilitate sharing of project management information across organizations. information across organizations. Champion continuous improvement of Champion continuous improvement of project performance.project performance.Publish/maintain the New York State Publish/maintain the New York State Project Management Guidebook Project Management Guidebook

Network ServicesNetwork Services

• NYeNet Communication ServicesNYeNet Communication Services• NYeNet Directory ServicesNYeNet Directory Services• Agency Network ServicesAgency Network Services

NYeNet Communication ServicesNYeNet Communication Services

Provide multiple communication services for Provide multiple communication services for state agencies and local governmentsstate agencies and local governments - Frame Relay- Frame Relay

- ATM- ATM - Eport (Ethernet)- Eport (Ethernet) - Internet (BG-18)- Internet (BG-18) - Telephone (CAPNET)- Telephone (CAPNET)

NYeNet Directory ServicesNYeNet Directory Services

What is it?What is it?• A “lookup” service that provides:A “lookup” service that provides:

Unified sign-on (one id and password for all web-Unified sign-on (one id and password for all web-based applications)based applications)

Address Book (“White Pages Service”)Address Book (“White Pages Service”) Organizational Chart (“Yellow Pages Service”)Organizational Chart (“Yellow Pages Service”) Repository for Authentication ServiceRepository for Authentication Service

Agency Network ServicesAgency Network ServicesPrimarily Human Services NetworkPrimarily Human Services NetworkProvide network services for:Provide network services for:

NYS Office of Children and Family ServicesNYS Office of Children and Family Services Office of Temporary Disability and AssistanceOffice of Temporary Disability and Assistance Department of LaborDepartment of Labor Department of HealthDepartment of Health(consist of 40,000 plus Desktops and over 1,000 locations through out NY)(consist of 40,000 plus Desktops and over 1,000 locations through out NY)

Desktop support Desktop support Network connectivityNetwork connectivityInfrastructure backendInfrastructure backend

Servers Servers RoutersRouters

Agency 3 Agency 5Agency 4

Tech Policies Email / Human Resource SystemsHelp Desk and Training Purchasing PowerComputer NetworksTech Standards

Policies

Policies

Policies

Policies

Policies

Necessary Agency Specific SystemsDuplicative Technology and Unneeded

Variation

Agency 2Agency 1

Backup Backup Backup Backup BackupCapacity Capacity Capacity Capacity Capacity Support Support Support Support SupportTraining Training Training Training Training

Networks Networks Networks Networks Networks

Agency Specific

Systems

Agency Specific

Systems

Agency Specific

Systems

Agency Specific

Systems

Agency Specific

Systems COLLABORATE and CONSOLIDATE COLLABORATE and CONSOLIDATE

Across agencies …..Across agencies …..

For Additional InformationFor Additional InformationCustomer RelationsCustomer Relations

NYS Office for TechnologyNYS Office for TechnologyESP South Concourse ESP South Concourse

PO Box 2062PO Box 2062Albany, NY 12220-0062Albany, NY 12220-0062

Phone 518-473-2658Phone 518-473-2658Fax 518-474-1196Fax 518-474-1196

Web Site: www.oft.state.ny.usWeb Site: www.oft.state.ny.usCustomer.Relations@oft.state.ny.usCustomer.Relations@oft.state.ny.us