ob - values

Chapter 6 – Values, Attitudes & Job Satisfaction

BUSA 220 – Wallace Spring 2012

Q Sort Values

Gardner, H., Csikszentmihalyi, M., & Damon, W. (2001). Good work, when excellence and ethics meet. New York, NY: Basic Books.

You have ten minutes to sort the attached values into the “buckets.” This is not a numerical ranking, but a “bucket” list.

What’s in your most important bucket?

How does that compare to the group?

Are there other values for you that weren’t a choice?

Espoused-Enacted? Save this exercise and

build your toolbox.

What Values are Most Important?

What was the primary reason you’ve ever quit a job?a. Didn’t like my boss

b. I didn’t fit the company culture

c. Better pay elsewhere

d. More interesting or challenging work

e. I’ve never quit a job

f. Other

What’s Your Experience

Schwartz’s Value Theory

Intrapersonal Intrapersonal Value ConflictValue Conflict

Interpersonal Interpersonal Value ConflictValue Conflict

Individual-Individual-Organization Organization Value ConflictValue Conflict

Value CongruenceValue Congruence

Value Conflict & Congruence

Value Conflict & Congruence

1. Intrapersonal Value Conflict

2. Interpersonal Value Conflict

3. Individual-Organization Value Conflict

A.A. I want to be healthy by I want to be healthy by exercising regularly; I want to exercising regularly; I want to advance my career by working advance my career by working hard and be involved in my hard and be involved in my children’s life.children’s life.

B.B. I want to be healthy; My I want to be healthy; My organization values smoking.organization values smoking.

C.C. I want to be honest by I want to be honest by reporting company financials reporting company financials accurately; My coworker accurately; My coworker values a bonus that would values a bonus that would come from reporting booked come from reporting booked income early.income early.

A Values Model

GeneralLife

Values

FamilyValues

ValueSimilarit

y

ValueCongruence

WorkValues

Work/FamilyConflict

ValueAttainment

Job & Life Satisfaction

Source: Krietner/Kinicki, 2009

1. Having lots of specific family-friendly programs is more important than having a family-friendly culture

2. Work flexibility in terms of when, where and how employees get their jobs done is essential for work/life balance.

3. Managers perceived as having higher work-life balance were rated less promotable.

What Do You Think: True or False?


The longer I live, the more I realize the impact of attitude on life.Attitude, to me, is more important than facts. It is more important than the past, than education, than money, than circumstances, than failures, than successes, than what other people think or say or do. It is more important than appearance, giftedness or skill. It will make or break a company... a church... a home.

Attitude – Chuck Swindoll

The remarkable thing is we have a choice every day regarding the attitude we will embrace for that day. We cannot change our past... we cannot change the fact that people will act in a certain way. We cannot change the inevitable.

The only thing we can do is play on the one string we have, and that is our attitude... I am convinced that life is 10% what happens to me and 90% how I react to it.

And so it is with you... we are in charge of our attitudes.

Attitude – Chuck Swindoll

Affective: feelings or emotions about an object

Behavioral: how one intends to act toward someone or something

Cognitive: beliefs or ideas one has about an object

Attitudes 3 Components

a. “I like going to work.”

b. “Working allows me to afford what I need and want.”

c. “I intend to quit my job.”

d. “Working with my coworkers is frustrating.”

e. “I believe working helps contribute to society.”

Attitudinal ApplicationA=Affective, B=Behavioral, or C=Cognitive

a. “I like going to work.” Affective

b. “Working allows me to afford what I need and want.” Cognitive

c. “I intend to quit my job.” Behavioral

d. “Working with my coworkers is frustrating.” Affective

e. “I believe working helps contribute to society.” Cognitive

Attitudinal ApplicationA=Affective, B=Behavioral, or C=Cognitive

When behaviors and values don’t align what do you do?. Change your attitude

or behavior; Downplay the

inconsistency; Find and focus on

where behaviors and attitudes do align.

Cognitive Dissonance

Ajzen’s Theory of Planned Behavior

Attitude toward thebehavior

Subjectivenorm

Perceived behavioral

control

Intention Behavior

Source: Krietner/Kinicki, 2009Source: Icek Ajzen

Work Values-Attitudes Timeline


Organizational Commitment


Job Involvement extent to which an individual is immersed in his or her personal job

Employee Engagement is an individual’s involvement, satisfaction, and enthusiasm for work

Work Attitudes

Job Satisfaction is an affective or emotional response toward various facets of one’s job We may be satisfied

in some areas and not with others.

Work Attitudes

Job Satisfaction

Job Satisfaction

Source: Penn State Psych 484

Job Satisfaction


Job Satisfaction

Source: Penn State Psych 484

1. I know what is expected of me at work.

2. I have the materials and equipment I need to do my work right.

3. At work, I have the opportunity to do what I do best every day.

4. In the last seven days, I have received recognition or praise for doing good work.

5. My supervisor, or someone at work, seems to care about me as a person.

6. There is someone at work who encourages me development.

7. At work, my opinions seem to count.

8. The mission or purpose of my company makes me feel my job is important.

9. My associates or fellow employees are committed to doing quality work.

10.I have a best friend at work.

11.In the last six months, someone at work has talked to me about my progress.

12.This last year, I have had opportunities at work to learn and grow.

First, Break all the Rules (Wagner, R & Harter, J.K.,

2006).

Daniel Pink (2012) 16 RulesMOTIVATION1. Start doubting yourself.2. Pay people too much.3. Increase sales by

eliminating sales commissions.

4. Take as much vacation as you want whenever you want it.

5. Give up trying to find your passion.

6. Keep a To-Don’t list.

Daniel Pink (2012) 16 Rules

INNOVATION7. Do the reverse of

whatever you’re doing now.

8. Pass your problem to someone else.

9. Repeat after me: BO-GOA.

10. Carve out time for non-commissioned work.

Daniel Pink (2012) 16 Rules

LEADERSHIP11. Establish a Department

of Why.12. Scrap performance

reviews.13. For God sakes, talk like

a human being.14. Stop trying to maximize

shareholder value.15. Take the “E” test.16. Talk less, listen more.

Why Does Any of This Matter?

ob - values

Education