october 2016 state chief information officer enterprise ... chief information officer enterprise...
TRANSCRIPT
State Chief Information Officer
Enterprise Shared Services Overview
Vendor Management
Enterprise Alignment
DAS Procurement Services Overview
Vendor Outreach Event October 2016
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State Chief Information Officer
Alex Pettit, PhD.
Vendor Outreach Event October 2016
OSCIO Vision. Enabling state agencies and partner jurisdictions to better serve Oregonians through enterprise technology solutions.
OSCIO Mission. Mature enterprise technology governance, leverage investments in shared
services, ensure transparency, provide oversight and deliver secure and innovative solutions.
Customer-centered.
Listening and
understanding our
customer’s needs.
Deliver value. Doing
the right things right
to meet our
customer’s desired
outcomes.
Be a partner. Forging
trusting partnerships
across the enterprise.
Innovation. Providing
solutions in creative
ways.
IT Governance ModelAgency-specific, shared and utility services
Enterprise
Utility
Services
Shared Services
Unique Agency Functions
(“bespoke”)
State CIO
(input: IT Gov Steering Team,
ETS CUB, ELT)
Shared Service Directors
State CIO, IT Gov. Steering Team
Agency
Business Leaders/CIO
•Statewide Infrastructure
•Enterprise Shared Services
•Common Core Applications
•Shared Infrastructure
•Shared Services
•Common Applications
•Local Area Network
•Specific Services
•Unique Applications
Decision Makers Operation
Shared Services
Enterprise
Utility
Services
Bespoke Agency
or Partner
Service
IT Strategic SourcingIT Governance Alignment
State CIO
Alex Pettit
Enterprise Technology Services
Enterprise Security Office
Strategic IT Governance
Enterprise Shared Services
DAS CIO
Compute
Support Services
Security
Operations Center
(SOC)
Solutions
Systems
Center of
Excellence
IT Planning
Investment +
Oversight
Quality Assurance
Vendor
Management
Transparency
GEO
Technology Service
Center (TSC)
Application
DevelopmentIT Governance
IT Education
Enterprise
Architecture
E-Government
State Interoperab.
Solution Services
Deputy CIO
Terrence Woods
Office of the State Chief Information Officer (OSCIO)OSCIO high-level organization
Enterprise Shared Services OverviewVendor Outreach Event October 2016
OSCIO-Enterprise Shared Services State CIO
Alex Pettit
Enterprise Shared Services
Quality Assurance
Vendor Management
Transparency
GEO
E-Government
State Interoperab.
Deputy CIOTerrence Woods
Director Enterprise Shared ServicesLarry Warren,
Enterprise Shared Services
Quality Assurance
Vendor Management
Transparency
GEO
E-Government
State Interoperab.
Enterprise Shared Services (ESS)Shared service opportunities and alignment
• Increased alignment of enterprise programs
Alignment
• Developing shared service models
Shared Services
• Managing long-term strategic vendor relationships
Strategic Sourcing
Current ESS Initiatives FirstNet Quality Assurance
-New Quality Assurance Management Contract-Contract Services-Design quality in
GEO data sharing E-Government-open it to ORCPP members BaseCamp…
• IT Landscape. The IT landscape has fundamentally shifted with the maturation of cloud service offerings—i.e., SaaS, PaaS and IaaS
• Current State. Ad hoc and uncoordinated IT procurements fragment the business of the state, create duplication and put the state at risk
• Vendor Management. Successful cloud deployment will require strategic partnerships and vendor management
• Capacity & Coordination. New capacity will enable the development of an IT catalog of shared services—leveraging purchasing power of the state for the benefit of state agencies, partner jurisdictions and school districts
Opportunities and Challenges
Strategic SourcingBasecamp challenges and opportunities
Vendor ManagementVendor Outreach Event October 2016
VENDOR MANAGEMENT OVERVIEW
Presentation Overview
►Today
►Basecamp
►Tomorrow
d
IT STRATEGIC SOURCING
“The sourcing role is responsible for monitoring and reporting activities surrounding
the management of IT demand and supply. It focuses on achieving the best
outcomes from the use of external IT suppliers by an enterprise. Many enterprises use
the terms "sourcing" and "procurement" as synonyms. In this document we distinguish
sourcing (overall strategy, planning, and governance for IT acquisitions) from
procurement (how the enterprise transacts — evaluates and contracts — with
vendors), while evaluating both.”
Gartner ITScore for IT Sourcing and Procurement, September 2016
Sourcing: Strategy, Planning, Governance Procurement: Evaluating, Contract - Transactions
d
TECHNOLOGY PROCUREMENT, 2016
Agency request ad hoc procurements
►Inefficient
►Costly
►Risky
d
TECHNOLOGY PROCUREMENT, 2016
Built for limited adoption
►Requirements built for limited scale
►Lack of enterprise and strategic focus
►Procurement obstacles
j
TECHNOLOGY PROCUREMENT, 2016
Relationship management
►Dependent on customer agencies
►Dependent on contract T&C’s
►Contract relationship tend to be reactive vs.
proactive
j
VENDOR MANAGEMENT, 2016-2017
d
Create VM Program
Acquire + Divest Vendors Manage Vendors Develop +
Articulate ValueEstablish VM Mission + Objectives
Develop Organization and Staffing Model
Define VM Metrics
Classify and Optimize Vendor Portfolio
Create Strategic VM Program
Evaluate and Select Vendors
Negotiate and Contract Vendors
Onboard Vendors
Manage Transitions
Vendor Disposition
Manage Contracts and Finances
Manage Performance
Manage Relationships
Link Demand + Supply
Manage Vendor Risk
Create + Manage Communication Plan
Establish Vendor Ecosystem Op. Model
Define + Manage Cont. Improvement
Drive Innovation
Develop Dashboards + Analytics
Vendor Governance Models + Rules
Assess VM Maturity
BASECAMP, 2017Classify and optimize vendor portfolio
►Portfolio alignment
►Simplification of Technical Architecture
►Interoperability
d
BASECAMP, 2017Optimizing Use and Effectiveness
►Broad market
►Promotion and outreach
►Convenience and trust
j
BASECAMP, 2017Onboarding, management, and effective communication
►Building vendor relationships
►Effective and proactive communication
►Fair and unified approaches
►Symbiotic, innovation friendly relationships
j
BASECAMP, 2017
Performance managementPerformance measures that add value for you
d
TECHNOLOGY PROCUREMENT, 2017
Strategic enterprise procurements
►Less work for agencies and vendors
►More opportunity for vendors
►Decreased risk
j
TECHNOLOGY PROCUREMENT, 2017
Scalable procurements
►Written for multiple organization adoption
►Written to consider rapidly evolving technology
j
TECHNOLOGY PROCUREMENT, 2017
Transparency
►Processes
►See where you stand
►Affiliates know who has the track record
d
TECHNOLOGY PROCUREMENT, 2017
Good performance = Good BusinessA partner to communicate to potential
customers
d
WHAT’S NEXT
d
Working closely with Procurement Services to identify opportunities
Working closely with Enterprise Alignment to identify needs
New website and IT CatalogDeveloping outreach to agencies and
local governmentsProgram development
Enterprise Alignment Vendor Outreach Event October 2016
Enterprise Alignment Approach
Current State
Future State
• Optimized Technology & Technology Services
• Simplified Technical Architecture
• Technology Standards• Reusability &
Interoperability• Agility
• Silos• Legacy/Lagging
Technology• Poor Integration• Lack Enterprise
Standards
Needs:Business & Technical
Capabilities: Technology Reference Model
Framework
Opportunities:• Enterprise Strategies• Multi-agency/Enterprise• Portfolio Rationalization• Alternatives Analysis
DAS Procurement Services OverviewVendor Outreach Event October 2016
DAS Vision. We model value-driven leadership to provide services and develop policy.
DAS Mission. We serve state government to benefit the people of Oregon.
Service means implementing the decisions of the Governor and policy makers.
Service means taking the lead on behalf of state government
Service means partnering with our customers to achieve desired outcomes..
Service means delivering the best value for every dollar spent by state government.
DAS Procurement Services
Procurement Services (PS) serves as the central purchasing authority for state government.
We procure goods and services on behalf of state agencies and combines state, local governments, and other state's purchasing power to ensure the cost-effective acquisition of goods and services.
We consult with and train employees of state, local governments, and suppliers on the application of purchasing laws, rules, procedures and policies.
We develop and administer a training & certification program and maintains a central eProcurement System to support statewide procurement activities.
*ORS 279 A & B clearly defines the roles and responsibilities of state procurement.
DAS Procurement Services
Information Technology Business Center Consists of a dedicated 13 member team that :
Manages 45 Statewide Price agreements with over 100 vendorso These PAs are used by all state agencies and over 700 ORCPP
memberso In FY 2015 there was in excess of $200 million in spend on IT price
agreements Conducts Agency Specific IT procurements resulting in an average of 50
contracts each year
DAS Procurement Services role in Basecamp...We work with Vendor Management to establish clear requirements that will fit the technology needs of state agencies and local government (ORCPP)We work with Vendor Management to develop the solicitations, negotiate contracts and establish price agreements for the goods or services identified in the Technology Reference Model Administer Contracts according to ORS 279 A & B We collaborate closely with Vendor Management ensure optimal service to customers and consistent communications vendors
Oregon Procurement Information Network (ORPIN.oregon.gov)….
ORPIN is the means by which agencies advertise procurement opportunities, meeting the requirements of Oregon’s public contracting code.
A web based tool with access to Statewide Price Agreements and agency specific offerings A means to advertise procurement opportunities to the public that meets the requirements of
Oregon’s public contracting code reporting for Green, MWESB and other initiative participation E-mail notifications of solicitation opportunities. Registered vendors receive email notifications
when opportunities are posted that match selected commodity codes Electronic bid submission for certain opportunity types