8 February 2011 at 07:30 AM

October – December • Sales reached SEK 402.7 million (446.3)

• EBITDA totalled SEK 36.9 million (49.3)

• EBITDA margin of 9.2% (11.0)

• EBIT amounted to SEK 24.4 million (38.7)

• EBIT margin of 6.1% (8.7)

• EPS of SEK 0.67 (0.74) January – December • Sales reached SEK 1,528.9 million (1,751.6)

• EBITDA totalled SEK 112.2 million (144.1) • EBITDA margin of 7.3% (8.2)

• EBIT amounted to SEK 61.5 million (-177.7)

• EBIT margin of 4.0% (-10.1)

• EPS of SEK 1.21 (-6.23)

• Total of 1,727 employees (1,818)

• Improved equity/assets ratio of 61.8% (53.3)

Efficie For the foan EBITDcontinuedconditions In 2010 wacquisitioSweden wour core ofuture synour profitacost base We have countries offshore ubusiness has improare now iundertakirequest dCybercom We also tbroad porinvestmebroader obusiness In my opihave groufocus andwhere Cynow morebuilding a For more i Patrik BomOdd Bolin,Kristina Ca Cybercom recognisedThanks to industry, mcompany hexchange

ent organ

ourth quarter, sDA margin of 9d in Tampere, s for organic g

we focused extons. During thewe merged throfferings. We nergies. With aability in the loe in the short-t

started strengand have also

units that are lareas. We’re

oved, in particncreasing numngs. A predom

delivery from lom.

took a strategirtfolio of cloudnt along with k

opportunities inopportunities

nion, Cybercouped our operd clarity in our ybercom has te stable. With an internationa

nformation, plea

man, president a, CFO ato, communica

Group is an IT d supplier in secits extensive ind

media, the publichas 25 offices insince 1999.

nisation

sales totalled 9.2% (11.0). WFinland. Mark

growth as favo

tensively on oe second half ree companiehave created a more efficieong-term but wterm.

gthening our so established linked to our Snow gearing u

cular for consumbers of businminant proportow-cost count

ic step during d service offerikey partners. n the public sein other indus

om's conditionrations to creaofferings. Thehe largest proa continued fo

al Cybercom fo

ase contact:

and CEO

ations and IR ma

consultancy thacurity, internet adustry and operc sector, retail, an 10 countries. C

for impro

SEK 402.7 mWe started recoket conditions ourable.

optimising our of the year, ws into one andan equivalentnt organisatiowe must also r

sales capacity a clearer stra

Swedish and Fup for 2011. T

ulting assignmness discussiotion of these eries, which be

the year by crings. This is aIt has paved tector, but will stries.

s for 2011 areate a more home market in the

oportion of its oocus on profitaor long-term b

anager

at offers global sand mobile servrations experienand banking anCybercom was

oved pro

illion (446.3), overing in thegradually imp

Group structuwe therefore ded organised out organisation n, we improvereduce our

in the Nordic tegy for our

Finnish The market ents, and we ons for larger enquiries enefits

reating a long-term he way for also yield

e good. We mogenous e Nordics, operations, is ability, we arebusiness.

+ 46 73 983+ 46 70 428+ 46 70 864

sourcing for locices, embedded

nce, Cybercom od finance. Cybefounded in 1995

ofitability

with an EBITDNordic marke

proved toward

ure, which wasevoted time tour operations in Finland and

e

e

Stock PatrikPresid

3 89 79 8 31 73 4 47 02

al and internatiod systems, and offers strategic

ercom’s consulta5 and has been

“Market cthe end ofor organ

y

DA of SEK 36et, but our rela

the end of the

s essential afteo introducing ain nationwide d see substan

kholm, 8 Febru

k Boman dent and CEO

onal business trtelecom managand technical eants operate aro quoted on the

conditions gradf the year, andic growth as fa

.9 million (49.3atively weak tre year, and we

er years of maa new organisa

business areantial opportunit

uary 2011

O

ransactions. Thegement. expertise in telecound the world NASDAQ OMX

dually improved we rate our coavourable.”

2 (14)

3), giving end e rate our

ajor ation. In as around ties for

e Group is a

com, and the

X Nordic

ed toward onditions

KEY EV New orgaCybercomSweden wofferings.Cybercom

• • C• S• C• T

These buhas beenthe positioareas of cborder coclearer glcountries Cuts in sDue to chnumber otelecom cservices. consultan AgreemeCybercomall purchaover the nagreemenCybercominfrastrucensure seagreemenplaced oncompanie MARKE Cybercomaddition tsales officare emergRomania 23% of C Nordics The Nordcompetenseveral sup for IT level. The Cybecloud ser– particulrecoverinrising demFinland. Ttechnical

VENTS IN 20

anisation m worked on cwere merged Peter Keller-A

m Sweden.TheInternet servicConnected deSecurity and sCommunicatioTest and verif

usiness areas implementedon of managinconnected devollaborations aobal sourcingand linked th

southern Swehanges in the of employees icustomers in tIn December,

ncies there. Th

ent based on m won a frameases of e-mannext four yearsnt has tremenm is one of sixcture services ecure informatnt consists of n IT suppliers es such as Go

T & BUSINE

m has a strongo the Nordics,ces in Dubai aging markets freinforce the

Cybercom’s co

dic IT services nce enhancemuch business investments, w

ercom consultrvices and othearly in the Stog slightly mor

mand in mediaThese changeplatforms and

10

creating a morinto one with nAndreasen, vie company ruces evices strategy servicon and integrafication service

reflect Cybercd in Finland, wng director in Fvices and inteacross the geo strategy for gem more clos

eden local market inin southern Swhe region sca, Cybercom hahe operation h

cloud servicework agreemnagement supps. This is the ldous business

x preferred supfor secure infotion managemmore than 200by the public s

oogle, Salesfor

ESS CLIMAT

g Nordic platfo, the companyand the US. Thfor many of CGroup by provnsultants work

market gradument has risen

discussions wwhich is estim

ants’ operatioer services are

ockholm regione slowly. The a and industryed market condd a shift to gre

re efficient orgnew managemce president ons operations

ces ation serviceses

com’s core arewhere new manFinland. The ornet services.

ographical seggreater growthely to the new

n the Malmö aweden in Q1; led down theirad about 260

has recovered

es in the pubment with the L

port services blargest public s potential in cppliers chosenormation exch

ment within aut0 different sersector. Cybercrce, and QBra

TE

orm with interny has operatiohe company’sybercom’s cusviding resourck outside the N

ually improvedn. Customers rwere intensifie

mated to be me

nal knowledgee increasinglyn, but also in Dmarket trend

y ahead of teleditions are acc

eater future gro

ganisational stment and natioof the Cybercoin five busine

eas and stratenagement wasoperations in FThe new orga

gments in which, the companyw business are

and Lund regionearly 60 empr operations aemployees in more rapidly

blic sector Legal, Financiaby Swedish mframework agcloud servicesn in the framewhange and verthorities. Cybervices, which acom has alliedanch to produc

national operans in China, In

s Asian presenstomers. Cybeces and contriNordics and 4

d during the seremain cautioud during Q4. A

et as the econ

e is yet anothey in demand. InDenmark. Comin Finland is s

ecom. Cybercocompanied byowth in Helsin

ructure duringonwide busineom Group, waess areas:

egic focus at Gs appointed anFinland are moanisation imprch Cybercom oy has also stre

eas in Sweden

on, Cybercomployees were

and therefore asouthern Swethan expected

al and Adminismunicipalities, cgreement that s, where securwork agreemerification of eleercom’s portfoall meet the fud itself with strce the various

ations that follondia, Poland, nce is key in aercom’s operabuting to the b

46% outside Sw

econd six monus about closiAll include a gomy becomes

er decisive facn the public semparatively spsomewhat diffiom has reducey a switch in coki than in Tam

g the year. Theess areas baseas appointed m

Group level. Annd Petteri Puhore homogenoroves the oppooperates. In lieamlined its on and Finland.

m deemed it nemade redundaalso their purceden and remd, although fro

strative Serviccounties, and Cybercom harity and usabil

ent, which inclectronic IDs, aolio of offeringsuture requiremrong national a services.

ow its customeRomania, and global marke

ations in Chinabusiness of feweden.

nths of the yeang deals for lalobal delivery

s more stable

ctor in dialoguector, demandpeaking, the Dicult to assessed its undertaompetence to

mpere.

e three subsided on Cyberco

managing direc

n equivalent ohakka was recously groupedortunities for cne with Cyberperations in lo

ecessary to redant. The two la

chases of consains one of th

om low levels.

ces Agency cogovernment a

as won so far. lity are key issudes the supps well as servs in the framewents expectedand internatio

ers around thed Singapore, aet where India a, India, Polanllow subsidiar

ar. Demand forarge assignmemodel. A neeat an increasi

e with customd remains highDanish market s, but Cybercokings with tele focus on mor

3 (14)

diaries in om's core ctor of

organisation cruited to d in the cross-rcom’s ow-cost

duce its argest sulting e largest

omprising agencies The

sues. ply of vices to work d to be nal

e globe. In as well as and China

nd, and ies. In total,

r ents, but ed has built ngly high

mers, and h in general is

om is seeing ecoms in re modern

On the whsizeable r Other EuCybercomRomania in the Noroperationoutsourcigrow andbenefits f Asia The geneongoing rmobile neDigicel. Tsub-cons Cybercomcustomerits US saactivity invital. Operationsales for with growon harnes

Sa

BusinessCybercom(58) of totimportantthe segmyear, incrservices icreates plargest nuassignme Through acts as a vehicle teexclusive

2

hole, the markrecruitment ef

urope m runs relativeand Poland p

rdics. The Romns is more closng collaboratio now employ

from the poten

eral market siturobust demandetworks in partThe Singaporeultants that bo

m has begun trs that operateles activities, C the US was i

ns in India werthe coming qu

wth potential. Tssing Nordic m

les Q4 by seg

s climate m has a strongtal income. Tet for Cybercoment. For exam

reasing the puin telecom hav

potential for ouumber of globaents, such as o

its cross-sectocatalyst betw

echnologies ane collaboration

2%

9%

NordicsOther EAsia 9%

ket is strongerfforts.

ely small-scaleprimarily providmanian operasely linked to Cons with coun62 persons (5

ntial in the loca

uation for teled. Cybercom hticular is prog

e operations arolster the busi

to do more buse in the countrCybercom hasntensified dur

re stable durinuarter. MeanwThe operationsmarket opportu

gment

g position withelecom is a tecm to be part ofmple, Cybercomublic sector prove applied pricutsourcing assal sourcing asoutsourcing an

or expertise inween telecom and infotainmens with leading

89%

s 89%Europe 2%%

r in the regions

e yet strategicde delivery res

ations are mainCybercom’s S

ntries that are 53). Cybercomal Polish mark

com managemhas also receiressing rapidlyre displaying fness when re

siness locally ry. This emphas won new cusring the autum

ng the year, buwhile, during ths in India are aunities will tak

S

h telecom comchnology-intenf this industry, m’s public secoportion of totace pressure, wsignments andssignments dund service ma

n internet and and other sectnt solutions fo

g auto manufa

5%4%

3%

7

TelecomPublic SeBanking Other 7%

%

s around the N

ally important sources to, annly connected

Swedish telecoclose to local

m is continuingket.

ment services ived enquiriesy, and during further good pquired.

in China, bothasises the strastomers who

mn; several ma

ut several projhe autumn thea joint venture

ke place in 201

Sales Q4 by se

mpanies and thnsive industry but the comp

ctor focus yieldal income to 1which necessitd global sourciuring the year wanagement (SM

mobile servicetors, providingr the automotcturers. Durin

17%

%%

%

%

m 46%ector 17%& Finance 4%

%

Nordic capitals

operations in nd contribute t

to Finland, wom assignmenbusiness. Theto position its

in Asia, the Ms from operatothe quarter Cy

profitability. Th

h with Chineseategic importaregard deliver

ajor telecom cu

jects were cone company woe with Datama11.

ector

his is set to conand it is vital

pany is also acded many new7% (16). The

tates the deveng deliveries, were in telecoM), makes up

es, security, ag solutions andive industry arg the quarter,

46%

18%

Industry 18%Media 5%Retail 3%

s, where Cybe

eastern Euroo the profitabihile the offsho

nts. Many Norde operations inself as a local

Middle East, anrs in South Amybercom won e company ha

e telecom cusnce of our preries from Chinustomers see

ncluded duringn a few new stics, and more

Sales

ntinue; they cuto developme

ctively broadenw framework a

major purchaelopment of ne

which Cybercom. The propo

50% (52) of t

nd embeddedd reusing knowre two examplthe company

50%

ercom is refoc

pe. The complity of, fellow s

ore section of tdic customersn Romania coplayer in Pola

nd Africa is prmerica. Expanan assignmen

as a large netw

tomers and Nesence in China as attractivethe US as stra

g Q4, which esmall-scale ase extensive co

s Q4 by assig

urrently accouent of technoloning its busineagreements duasers of consuew business mcom offers. Cyortion of turnkeotal sales.

d systems, Cybwledge. Intelligles of Cyberco

y embarked on

Turnkey 50%

Consulting serv

4 (14)

cusing its

panies in subsidiaries the Polish prefer ntinue to

and and

roducing nsion of nt from work of

ordic na. Through e. Sales ategically

ntails lower signments

ooperation

gnment

unt for 46% ogy. It is ess outside uring the lting

models. This ybercom’s ey

bercom gent om’s n a new

50%

vices 50%

assignmeconcept dindustry, Cybercom

• TAsTC

• Cy

• Csa

• C

s

• C

fa

• Ct

CustomeCybercomcustomer70% (62) Cybercomservices, MarketinTo keep pduring thecompany • Orga

o Ho Mo Fo S

• Parti• Co-o• Parti

Tam CorporatCybercomthat followreport. Asyear whoin customconduct. Cybercomthird natiomany mo

ent when an adevelopment iwhich is mirro

m signed seve

The major cloAgency – a lasupport servicThrough this aCybercom’s p

Cybercom sigyear agreeme

Cybercom devsystem makesavailability, an

Cybercom sigbroadband sesolutions.

Cybercom waInvestigator Pforensic expera single centra

Cybercom alsthe option of a

ers m’s 10 largest r fell during the

of Cybercom

m’s list of majoEricsson, H&

g activities pace with an ie year. Cyberc’s focus areas

anized these cHow recent chMaximize yourFrom switchboSecuring revencipated in Qt D

organized Softcipated in recpere (http://ww

te social respm will publish aws the guidelins part of Cybe, apart from th

mer contexts. T

m sponsors anonal mobile ne

ore people can

uto manufactun these areas

ored by the ind

eral key agree

ud services frrge-scale pub

ces by Swedisagreement, th

portal service f

gned a framewent covers con

veloped an ints it easy and end occupancy.

gned a strategiervice provider

as selected to jProgram, whichrts like Cybercal list of appro

so signed a fraa subsequent

customers ace year and now’s sales.

or customers iM, IKEA, Millic

mproved markcom strengthes. During the fo

customer semihanges in PCI/r e-commerceoards to the conue Developer Datware Developruitment fairs ww.tietoteekka

ponsibility (Ca sustainabilitnes of the Glorcom’s CSR e

heir consultancThe CSR amb

n SOS Childreetwork. This isn make calls th

urer outside ths. The recoverydustrial segme

ments in Q4, s

ramework agreblic procuremesh municipalitiee Swedish Pefor information

work agreemennsulting service

telligent guestefficient for ho.

ic cooperationr. Cybercom w

join the new eh makes it eascom. Organisaoved companie

amework agreetwo-year exte

ccount for 50%w comprises 1

ncludes: Almacom, Nokia, S

ket position, Cens its brand bourth quarter,

inars: /DSS affect yo

e ommunication

ays in Munich (pment Day in Gin Finland: Taarikilta.fi/it-hek

SR) y report for 20

obal Reportingefforts, the comcy work, shed

bassadors’ wor

en’s Villages ss an interestinghanks to lower

he Nordics sigy from the rec

ent increasing

such as:

eement for theent. The agreees, counties a

ensions Agencn security gove

nt with a globaes and turnke

t user interfaceotels to analyse

n agreement wwill develop a b

exclusive indussier for compaations requirines recognised

ement with theension.

% (57) of the c12% (20) of to

a Media GroupSAAB, Sony E

Cybercom inveby participating

Cybercom:

our business

of the future

(http://qt.nokiaGothenburg alentIT-rekrytokuma/index.ph

010 containing Initiative. Pub

mpany also apd light on CSRrk includes en

chool in Rwang project for Cr prices and w

ned a cooperacession has beto 18% (11) o

e Legal, Finanement comprisand governmecy, which manernance.

al automotive y assignments

e for a subsidie data on ene

with CECT-Chbusiness platfo

strywide PCI Sanies and orgag card fraud in

d by the interna

e City of Stock

ompany’s totaotal sales. Fram

p in Finland, thricsson, ST-E

ested much timg in trade show

a.com/qtdevda

ointimessut andhp)

g economic, enblication of theppointed CSR

issues within nsuring implem

nda. CybercomCybercom andwider geograph

ation agreemeeen relatively fof Cybercom’s

ncial and Admises all purchasnt agencies ovages Swedes

manufacturer s and has an e

iary of the ASSergy consumpt

inacomm, Chiorm and value

Security Standanisations to hnvestigation sational payme

kholm. This th

al sales. Depeme agreemen

he Danish andricsson, TeliaS

me and energyws, conferenc

ays2010) and

d IT-Hekuma-

nvironmental, e report coinciemployee amthe company

mentation of C

m is working o the network e

hical coverage

ent with Cyberfast in the aut

s total sales.

inistrative Servses of e-manaver the next fo

s’ pension fund

in December.extension opti

SA ABLOY Gtion, alarms, ro

ina’s biggest we added servic

dards Council hire and work wservices can nent card brand

hree-year agre

endency on thet customers a

d Swedish emSonera, and V

y in marketingces, and semin

in Sime, Stoc

-rekrytointimes

and social pedes with the a

mbassadors du and, when re

Cybercom’s co

on the rollout oexpansion mee. Cybercom’s

5 (14)

rcom for omotive

vices agement our years. ds, selected

. This three-ion.

roup. The oom

wireless ces

Forensic with IT-ow consult

ds.

eement has

e largest account for

mployment Volvo.

g activities nars in the

ckholm

ssut, TTY

erspectives annual uring the elevant, also de of

of Rwanda’s ans that

s CSR

involvemein which i SALES A

Subsidiary o January Sales reamostly a cthan last EBITDA wquarter oamortisatcorresponof the eurSEK 4.5 m SEK 18 mcarried in Net financfor loans SEK 100 SEK 40.4 October Sales reaEBITDA mmargin ofSwedish

CybercoSalesOperating

EBITDA uEBITDA m

EBITDA mOperating

EBIT undEBIT marg

EBIT marNo. of em

ent in Rwandat operates.

AND PROFI

operations exclude

– December ached SEK 1,5consequence year.

was SEK 112.n the Plenwartion periods arnds to an operro against the million.

million was deb full in Q1 and

cial items amoused to acquimillion as sch

4 million (-205.

– December ached SEK 40margin of 9.2%f 6.1% (8.7). Nkrona, had a n

om Group, SEK

g profit EBITDA

underlying opmargin, %

margin underg profit/loss EBI

derlying operagin, %

rgin underlyinmployees at per

a is an examp

IT

e non-recurring ite

528.9 million (of cutbacks m

.2 million (144re brand and Sre 3 years andrating margin Swedish kron

bited against ed covered the

ounted to SEKre auSystems

heduled and m.0), denoting a

2.7 million (44% (11.0). EBITNegative currenegative effec

K million

peration

lying operatioIT

ation

ng operation, iod's end

le of the comp

ems and any impa

1,751.6). Cybmade in 2009 a

4.1), resulting iSEK 0.7 milliod 15 months, rof 4.0% (-10.1

na, had a nega

earnings for thlayoffs of 59 e

K -21.1 million s (2007) and Pmade an extra a net margin o

46.3) in Q4. EBT amounted toency effects, cct on sales of S

on, %

%

pany’s desire t

airment of goodwil

ercom has aband 2010. The

in a 7.3% marn on Teleste crespectively. E1). Negative cative effect on

he action planemployees.

(-27.3). This Plenware (200

amortisation oof 2.6% (-11.7

BITDA reacheo SEK 24.4 mihiefly attributaSEK 11.2 milli

Jan

1,

to act respons

ll.

bout 90 fewer ee number of s

rgin (8.2). Amocustomer relatEBIT reached urrency effect sales of SEK

carried out in

includes SEK 08). Over the yof SEK 50 mil).

ed SEK 36.9 mllion (38.7). Th

able to the weaon and on EB

- Dec Jan - 2010 2

,528.9 1,7112.2 14

130.2 17.3

8.561.5 -1

79.5 14.0 -

5.21,727 1

sibly in all cou

employees thaub-consultant

ortisation of Stionships begaSEK 61.5 millts, chiefly attri

K 45.4 million a

n southern Swe

9.2 million (17year, Cybercomlion. Earnings

million (49.3), chis correspondakening of the

BITDA of SEK

Dec2009 2051.6 4044.1 3

77.9 38.2

10.277.7 2

36.1 210.1

7.8,818 1,7

ntries and in a

an last year, ws is also some

EK 2.5 millionan in Q1 2010ion (-177.7). Tbutable to theand on EBITD

eden. The cos

7.5) in interestm amortised ju

s before tax am

correspondingds to an operae euro against0.7 million.

Q4 Q010 20002.7 44636.9 49

36.9 499.2 11

9.2 1124.4 38

24.4 386.1 8

6.1 8727 1,81

6 (14)

all contexts

which is ewhat lower

n per 0. The This weakening A of

st was

t expenses ust over

mounted to

g to an ating t the

Q4096.39.3

.3

.0

.08.7

8.78.7

8.718

Sales an

EMPLOYFor Januathe Grouppersons, again begHowever, INVESTNet inves CASH FCash flowcapital tot Group camillion of Cybercommillion. In Equity onEquity pe TAXES In Q4, theSEK 3.8 mand conswas calcuexisting fi

0

200

400

600

800

1,000

1,200

1,400

1,600

1,800

Q40

Sales (SEKm

Sa

0100200300400500600

Q1 07

Q08

SEKm

nd earnings

Sales per q

YEES ary-Decemberp had 1,727 eand Cybercom

gan recruiting , the company

MENTS stments in prop

FLOW AND Fw before changtalled SEK 5.4

ash and cash ethe liquid ass

m has amortisnterest-bearing

n 31 Decembeer share was S

e Group’s effemillion. A defeolidated valueulated using thiscal loss carry

07Q108Q208Q308Q40

m)

ales EBITDA excl 

1 8Q1 09

Q110

Q2 07

Q2 08

Q209

Q210

Q0

s rolling 12 m

uarter

r, the averagemployees (1,8m discontinuedduring the sec

y cannot show

perty, plant, a

FINANCIAL ges in working4 million (11.0

equivalents stoets was cash ed about SEKg liabilities am

er 2010 was SSEK 25.79 (25

ective tax rate erred tax liabilies are alignedhe current tax y-forwards we

08Q109Q209Q309Q40

non‐recurring expenses

Q3 07

Q3 08

Q309

Q310

Q4 07

Q4 08

Q4 09

Q410

months, less

*Goodwill impai

e number of FT818); 19% (18d its Estonian cond half of th

w any net grow

nd equipment

POSITION g capital in 20), so cash flow

ood at SEK 98provided by th

K 50 million ovmounted to SEK

EK 930.6 milli5.13).

was N/A (2.0%ity of 7.8 millio. Excluding thrate for the pa

ere taken into

09Q110Q210Q310Q410

E

-300-250-200-150-100-50

050

100

Q1 07

Q1 08

Q1 09

Q1

SEKm

s restructur

EBITper quart

rment of SEK 280

TEs in the Gro) are women.operation wit

he year, particwth as yet.

t and intangibl

10 amounted w from operati

8.6 million (18he new share

ver and above K 228.5 millio

ion (906.9), ra

%). Tax from pon was dissolvese adjustmearent companaccount.

0

20

40

60

80

100

120

140

160

180

200

0

EBITDA (SEKm)

1

1

1

1

1

S

Q10

Q2 07

Q2 08

Q209

Q210

Q3 07

Q308

ring costs an

ter*

0 million in Q1 200

oup was 1,642The staff in soh 30 employe

cularly in the N

e assets amo

to SEK 71.4 mng activities w

83.5) on 31 Deissue implemthe ordinary an (372.9).

aising the equi

prior years waved since the Fnts, the tax ray and each su

0

200

400

600

800

1,000

1,200

1,400

1,600

1,800

Q407Q108Q208Q

Sales (SEKm)

Sales EBIT

3 8Q309

Q310

Q4 07

Q4 08

Q4 09

Q4 10

nd impairme

09

2 (1,760). At thouthern Swedes during the

Nordic metropo

unted to SEK

million (117.4)was SEK 76.8

ecember 2010ented in Q2 2amortisations

ty/assets ratio

as reimbursedFinnish tax rute amounts to

ubsidiary. Tem

Q308Q408Q109Q209Q30

T excl non‐recurring expenses

0

10

20

30

40

50

60

Q1 07

Q1 08

Q1 09

Q110

SEKm

ent losses

EBITDA per quarte

he end of the pden was reducyear. Cybercoolitan regions.

20.7 million (

). Changes in wmillion (128.4

. In 2009, abo2009. Since theof about SEK

o to 61.8% (52

, giving a tax bles changed s

o 23.3%. The tmporary differe

09Q409Q110Q210Q310Q

Q2 07

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Q3 07

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er

period, ced by 59 om once

15.2).

working 4).

out SEK 50 en, 100

2.3).

benefit of so that fiscal tax expense ences and

0

20

40

60

80

100

120

140

160

180

Q410

EBIT (SEKm)

Q309

Q310

Q4 07

Q4 08

Q4 09

Q4 10

Casac

RISK AS As descriconsultingstable, buCybercomflow, whiccurrency,However,write-dowwere a ye OUTLOO Cybercomeastern Ecustomer

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050

100150200

250

Q1 07

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sh flow fromctivities, acc

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m has a strongEurope, India, rs.

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m also acts co, offers, and d

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Q1 08

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m operating cumulated

T

arket & businentroduced savecision-makingand earnings

ected negativefinancing, and

ctions taken byed bank financmore informatio

g platform in thSingapore, an

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g platform in thSingapore, an

mand was seer customer selenging markey to maintain c

that focus on delivery from s

mers and maken 2010, and th

ontinuously to delivery capac

orecasts.

Q3 07

Q3 08

Q309

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Q4 07

Q4 08

Q4 09

Q4 10

*Goodw

ess climate”, rvings programg processes a. Valuation of

ely if the econod credit risks, y the companycing), the operon, see Cyber

he Nordics, whnd China posit

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en in some regegments have et situation willcompetitivenes

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adapt its opercity.

-12,00-10,00-8,00-6,00-4,00-2,000,002,004,00

Q1 07

Q1 08

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Q1

SEK

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will impairment of

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are longer. CoCybercom’s a

omy continuescan also be ny in 2009 andrative and finarcom’s 2009 a

here the comption the compa

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ness are moreaphic regions t contribution

ntends to conti

rations to prev

Q10

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Q3 07

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Q09

er share rter*

f SEK 280 million i

saw a major eced layoffs. Thentinued econoassets depends to decline. Thegatively affe2010 (restruc

ancial risk situaannual report.

pany is a leadany as an attr

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pany is a leadany as an attr

ustries after thuch signs. It is erize 2010, bubility.

e frequently inwith high quato the companinue strengthe

vailing local ma

39Q310

Q4 07

Q4 08

Q4 09

Q4 10

-12-10-8-6-4-20246

SEK

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in Q1 2009

conomic downe order flow coomic decline cds on assumpthe financial riscted by furthe

cturing, new shations are less

ing player. Esractive partner

s to offer its cueral market up

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he deep-seatedprobably too

ut Cybercom re

demand. Cyblity at a compe

ny’s competitivening its offsho

arket condition

2,000,008,006,004,002,000,002,004,006,00

Q1 07

Q1 08

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Q110

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K

arnings per accumulat

nturn, and mosontinues to becan negativelytions about futsk situation, th

er economic slhare issues, gs threatening t

stablished oper for new and e

ustomers crospswing, this str

stablished oper for existing a

d internationaearly to consideviews and ad

bercom’s stratetitive price isveness. This tore capacity.

ns in the area

2 Q2 08

Q209

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Q3 07

Q3 08

Q309

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Q

8 (14)

share ted*

st major e relatively y affect ture cash

hat is, owdown.

goodwill than they

rations in existing

ss-sector rategy

erations in and new

l recession der the dapts its

tegy of s much trend is

s of

Q4 07

Q4 08

Q4 09

Q4 10

OTHER Key datePublicatio

Q1 interim

AGM 201

H1 interim

Q3 interim

2011 yea AGM CybercomLindhageand otherweeks beThe annumatters chttp://wwwCybercom

NominaShareholdrepresentrepresentThuressoagree othwith the m Note: Cybercomwas subm The comp Stockholm Wigon ThBoard cha Roger BeBoard me Ulf KörneBoard me Peter PerBoard me Patrik BoPresident

INFORMAT

es on of 2010 ann

m report

1

m report

m report

ar-end report

m will hold its aensgatan 126, r resolutions inefore 28 April oual report will bconsidered at tw.cybercom.sm Group AB, B

tion commitders at the 20tatives of Cybtative of the m

on as conveneherwise, the nomost votes.

m is required tmitted for publi

pany’s auditor

m, 8 February

huresson airman

ergqvist ember

er ember

rsson ember, deputy

man t and CEO

TION

nual report

annual generaStockholm. T

n connection won the compabe published othe meeting me/Finans--preBox 7574, SE-

ttee 010 AGM electercom’s two la

minority shareher and membeomination com

to make this inlication on 8 F

r did not review

y 2011

y employee rep

By 1 A

28 Ap

28 Ap

15 Ju

27 Oc

8 Feb

al meeting (AGhe board of diwith the notificny website anon the Cyberc

must send themss/Formular/B-103 93 Stock

ted to the nomargest sharehoholders via ther of the nomin

mmittee chair m

nformation pubFebruary at 7:3

w this report.

presentative

April 2011

pril 2011, 7:30

pril 2011, 3:00

uly 2011, 7:30

ctober 2011, 7

bruary 2012, 7

GM) on 28 Apirectors will su

cation to convend in ads in Pocom website nom in by 4 MarcBolagsstammokholm, Sweden

mination commolders (JCE G

e Swedish Shanation committmust be the co

blic as per the30 AM.

MargaretaBoard me

Hampus EBoard me

Thomas LBoard me

Henrik P. Board me

0 AM

0 PM

AM

7:30 AM

7:30 AM

ril at 3:00 PM ubmit proposaene the AGM,ost- och Inrikeso later than 1 ch, via Cybercor/ or by mail tn.

mittee HampusGroup AB and areholders’ Astee, but with nommittee mem

e Swedish Sec

a Alestig Johnmber

Ericsson mber

Landberg mber

Larsson mber, employ

at the compals concerning which will be s Tidningar anApril. Shareho

com’s website to The Board (

s Ericsson andSkandia Liv) a

ssociation, witno voting rightsmber who repr

curities Market

son

yee representa

ny’s headquarthe dispositiopublished at l

nd Dagens Indolders who wiat

(Att: Wigon Th

d Erik Sjöströmand John Örteh Board Chairs. Unless memresents the sh

t Act. The info

ative

9 (14)

rters at on of profits least four dustri. sh to have

huresson),

m as engren, rman Wigon mbers hareholder

ormation

CONDE

EARNIN

STATEM

SalesOperatingOther extEmployeeDepreciatGoodw ill

OperatinFinancial Financial

Profit/losCurrent taDeferred

Period'sDiscontin

Period's

SEK milli

SEK

Total opProfit/loss

Profit/loss

ContinuiProfit/loss

Profit/loss

SEK milliProfit/loss

Change in

Currency

Tax effec

Other co

Total com

NSED INCO

NGS PER SH

MENT OF CO

g expensesternal expensese benefitstion and amortisimpairment loss

ng profit/loss,incomecosts

ss before taxaxtax

s profit/loss frued operation

s profit/loss

ion

erations per share bas

s per share dilu

ing operations per share bas

s per share dilu

ions

n translation dif

y risk hedging in

ct items in other

omprehensive

mprehensive

OME STATEM

HARE

OMPREHEN

s

sations

, EBIT

x

rom continuin

sic

uted

sic

uted

ference foreign

n foreign operat

r comprehensiv

e income

e income

MENT

NSIVE INCOM

ng operations

n operations

tions

ve income

ME

Jan Note

--

2

1,

Jan

Jan

- Dec Jan - 2010 2

-427.1 -5-989.6 -1,0-50.7 -4

- -2

61.5 -19.0

-30.1 -

40.4 -2-8.9 -11.2

42.7 -20.9

43.6 -2

,528.9 1,7

- Dec Jan - 2010 2

1.21 -

1.21 -

1.18 -

1.18 -

- Dec Jan - 2010 243.6 -2

-32.7 -

17.6

-4.6

-19.7

23.9 -2

Dec2009 20

28.2 -1079.3 -2541.8 -180.0

77.7 27.0

34.3 -

05.0 218.5 -14.4

09.1 2-0.4

09.5 2

51.6 40

Dec2009 20

6.23 0

6.23 0

6.22 0

6.22 0

Dec2009 2009.5 2

11.2

9.9

-2.6 -

-3.9

13.4 2

Q4 Q010 200

09.0 -12356.8 -27312.5 -10

-

24.4 381.9 1

-4.7 -4

21.6 35-7.4 -79.9 -1

24.1 26-

24.1 26

02.7 446

Q4 Q010 200

0.67 0.7

0.67 0.7

0.67 0.7

0.67 0.7

Q4 Q010 20024.1 26

3.3 6

1.7 -1

-0.4 0

4.6 4

28.7 31

10 (14)

Q409

3.43.6.6-

8.7.8.9

5.67.3.5

6.8-

6.8

6.3

Q409

74

74

74

74

Q4096.8

6.2

.8

.5

4.9

.7

CONDE

CONDE

SEK millioOpening Period's coNew share

Closing bPeriod's coNew share

Closing b

SEK milliAssets

Goodw illCustomerOther intaProperty,Financial Deferred Total nonCurrent aCash andTotal curTotal assEquity anEquityNon-curreNon-curreTotal nonCurrent liaCurrent liaTotal curTotal eq

Pledged aContingen

NSED CHAN

NSED BALA

onbalance, 1 Januomprehensive ince issue

balance, 31 Deceomprehensive ince issue

balance, 31 Dece

ion

r valueangible assets plant, and equassetstax assets

n-current assetsassets excl. casd cash equivalerrent assetssetsd liabilities

ent liabilities, intent liabilities, non-current liabiliabilities, interesabilities, non-intrrent liabilitiesuity and liabil

assetsnt liabilities

NGES IN EQ

ANCE SHEE

uary 2009come

ember 2009come

ember 2010

ipment

tssh and cash eqents

terest-bearingon-interest-bearitiesst-bearingterest-bearing

ites

QUITY

ET

c

quivalents

ring

Sharecapital

Othercontri

24.6-

11.5

36.1--

36.1

Note

33

r capitalbutions

Tr

744.8-

110.7

855.5-

-0.2

855.3

31/12/2010

923.873.131.439.71.1

52.21,121.3

285.798.6

384.31,505.6

930.664.047.3

111.3164.5299.2463.7

1,505.6

See noteSee note

ranslation reserve

40.7-3.9

-

36.8-19.7

-

17.1

31/12

1,

1,

1,

See

Retained earnings

188.0-209.5

-

-21.543.6

-

22.1

2/2009

950.786.944.948.30.9

61.4193.1358.9183.5542.4,735.5

906.9251.776.1

327.8121.2379.6500.8,735.5

e noteNone

11 (14)

Total equity

998.1-213.4122.2

906.923.9-0.2

930.6

CONDE

OTHER

SEK milli

Cash flowChanges Cash floInvestmenAcquisitioOther itemCash floNew shaBorrow inAmortisatCash floCash floCash flowYear's cCash andExchange

Cash an

SEK milli

Share inProfit/lossProfit/lossNumber oNumber oAverage Average Number o

FinanciaEquityEquity/asEquity/shNet invesCash and

EmployeNumber oOf w hichAverage Revenue

Key figuOperatingOperatingNet margi

* The dilu Dilution** Part of

NSED CASH

INFORMAT

ion

w before changin w orking cap

ow from operants in tangible aon in subsidiariemsow from invesre issue

ngstion of debt

ow from financow from contiw from discontiash flow

d cash equivalee differences in

d cash equiva

ion

nformations per share bass per share diluof shares at perof shares at pernumber of shanumber of sha

of outstanding w

l position

sets ratio, %are, SEK

stments in tangibd cash equivale

eesof employees ath are w omen at number of empper employee,

resg margin (EBIT),g margin (EBITDin, %

ution effect is nn effects are ona w arrant prog

H FLOW STA

TION

ges in w orking cpitalating activitiesand non-tangiblees/Net assets

sting activities

cing activitiesnuing operatinued operation

ents at year's stn cash and cas

alents at year

sic, SEKuted, SEK*riod's end, basiriod's end, diluteres, basicres, diluted*w arrants at per

ble and non-tanents

t period's endperiod's end, %

ployeeskSEK

, %DA), %

ot calculated if nly accounted fgramme maturre

ATEMENT

capital

se f ixed assets

s

sionss

tarth equivalents

's end

ced*

riod's end

ngible f ixed ass

%

the subscriptioor w hen they hed during the ye

NoteJan

4

--

Jan

36,0836,0836,0836,08

ets

on rate's value ishave an adversear, no w arrant

- Dec2010

Jan - 2

71.4 15.4

76.8 1-20.7 --13.9 --0.1

-34.7 --0.240.0

-160.8 -1-121.0 --78.9

0.9-78.0183.5 1

-6.9

98.6 1

- Dec2010

Jan - 2

1.21 -1.21 -

87,899 36,08787,899 36,08787,899 33,63387,899 33,633

0 122

930.6 961.8

25.79 220.798.6 1

1,727 119

1,642 1931

4.0 -7.32.6 -

s higher than the effect on earts w as used.

Dec2009

Q20

17.4 3511.0 -628.4 2915.2 -511.3

-26.5 -592.5

- 2078.1 -2685.6 -616.3 16-0.515.8 1669.7 82-2.0 -0

83.5 98

Dec2009

Q20

6.23 0.6.23 0.,899 36,087,8,899 36,087,8,275 36,087,8,275 36,087,8,466

06.9 93052.3 615.13 25.15.2 583.5 98

,818 1,718

,760 1,6995 2

10.1 68.2 9

11.7 5

he ordinary sharnings per share

Q4010

Q42009

5.4 49.66.2 1.29.2 50.85.5 -7.7

- 0.-

5.5 -7.6- -0.3

0.06.9 -28.96.9 -29.26.8 14.0

-6.8 14.02.3 167.60.5 1.9

8.6 183.5

Q4010

Q42009

.67 0.74

.67 0.74899 36,087,899899 36,087,899899 36,087,899899 36,087,899

0 122,466

0.6 906.91.8 52.3.79 25.135.5 7.78.6 183.5

727 1,81819 18

621 1,707248 26

6.1 8.79.2 11.05.4 8.0

are's fair value.e or equity.

12 (14)

49

62871-63-920-069

5

49

4499996

93375

8871

700

OPERATAn operafor which company

Jan - Dec 2

SEK millionSales to extSales to othe

Operating pDepreciation,Financial itemProfit/loss bdiscontinueNumber of e

Group functio

Jan - Dec 2

SEK millionSales to extSales to othe

Operating pDepreciation,Financial itemProfit/loss bdiscontinueNumber of e

Group functio

Q4 2010

SEK millionSales to extSales to othe

Operating pDepreciation,Financial itemProfit/loss bdiscontinueNumber of e

Group functio

Q4 2009

SEK millionSales to extSales to othe

Operating pDepreciation,Financial itemProfit/loss bdiscontinueNumber of e

Group functio

TING SEGMting segment separate fina’s CEO to ass

2010

ternal customerser segments

profit, EBITDA, amortisation and imp

msbefore tax and ed operationsemployees

ons include parent co

2009

ternal customerser segments

profit, EBITDA, amortisation and imp

msbefore tax and ed operationsemployees

ons include parent co

ternal customerser segments

profit, EBITDA, amortisation and imp

msbefore tax and ed operationsemployees

ons include parent co

ternal customerser segments

profit, EBITDA, amortisation and imp

msbefore tax and ed operationsemployees

ons include parent co

MENTS

is a Group enncial informat

sess performa

Nord1,41

1

11pairment loss

1,2

ompany costs of SEK

Nord1,62

2

16pairment loss

1,4

ompany costs of SEK

Nord37

3pairment loss

1,2

ompany costs of SEK

Nord411

4pairment loss

1,4

ompany costs of SEK

tity that engagion is availablnce and alloca

dics Sweden1.6 1,068.91.4 13.01.9 79.5

299 910

K 18.2 million.

dics Sweden22.1 1,215.320.8 10.261.8 111.8

402 1,012

K 22.5 million.

dics Sweden75.6 290.02.7 3.2

35.2 28.4

299 910

K 11.0 million.

dics Sweden6.2 318.33.1 3.1

49.1 35.5

402 1,012

K 2.8 million.

ges in activitiee.Operating sate resources

Finland284.5

1.7

23.0

346

Finland358.4

2.4

37.0

352

Finland70.60.4

4.9

346

Finland83.50.7

9.3

352

es that may easegment result

to the segme

Denmark Othe58.26.4

9.4

43

Denmark Othe48.411.0

13.0

38

Denmark Othe13.91.4

1.9

43

Denmark Othe14.52.1

4.3

38

arn revenue ants are regularl

ent.

er Europe A10.4 128.4

-0.5

128

er Europe A10.2 132.7

-2.6

148

er Europe A3.17.1

1.9

128

er Europe A2.0

10.1

0.7

148

nd incur expeny reviewed by

Asia

Groupfunctions and

eliminations06.8 0.38.8 -88.3

21.8 -21.0

276 24

Asia

Groupfunctions and

eliminations18.4 0.923.8 -80.

11.9 -27.0

248 20

Asia

Groupfunctions and

eliminations23.9 1.213.5 -25.6

11.3 -11.5

276 24

Asia

Groupfunctions and

eliminations27.3 0.76.1 -22.

3.0 -3.5

248 20

13 (14)

nses and y the

p d s

Cybercom Group

1 1,528.93 -

0 112.2-50.7-21.1

40.44 1,727

p d s

Cybercom Group

9 1,751.61 -

0 144.1-321.8-27.1

-204.80 1,818

p d s

Cybercom Group

2 402.76 -

5 36.9-12.5-2.8

21.64 1,727

p d s

Cybercom Group

7 446.31 -

5 49.3-10.6-2.9

35.80 1,818

Note 1 – The GroupChapter 9 1 January recognitionon acquisitannual rep

Note 2 – Cybercom additional operations

Note 3 – In conjuncpledged. CSEK 83.3 mcommitme

A claim of contract, abaseless abut corpora

Note 4 – In Q1, Cybstates thatmillion, of w

Under the effect Cybemillion was

PARENTThe parenadministranumber of Previously

Condens

Condens

SEK millioOperating Operating OperatingFinancial itLoss afteAppropriatTax on yeaYear's los

SEK millioAssetsNon-currenCurrent asTotal assEquity and EquityUntaxed reNon-currenCurrent liabTotal equPledged asContingent

Accounting ap interim report cof the Swedish 2010. The revis

n of effects fromtions made afte

port.

DiscontinuedGroup UK Ltd.purchase price

s.

Pledged assetion with loan p

Consolidated vamillion (39.3) we

ent equivalent to

about SEK 7 mamong other thinas they now stanate managemen

Purchase of bercom Swedent Cybercom asswhich SEK 0.5

purchase agreeercom benefits s paid in Q3 as

T COMPANY

t company primation, and interna

FTEs for the pey, part of the ban

sed income s

sed balance s

onrevenuecosts

g losstemser financial itemtionsar's lossss

on

nt assetsssetsets liabilities

eservesnt liabilitiesbilitiesity and liabilitie

ssetst liabilities

and valuationcomplies with IAAnnual Accoun

sion entails cham revaluation of er 1 January 201

d operation , a subsidiary, wof SEK 0.9 mill

ets and contirocurement for lue of the pledgere also pledge

o EUR 1.4 millio

million has been ngs.However, nnd. A claim has nt believes that

net assets n East AB acquiumes administrmillion constitut

ement between from for tax deppart of the rema

marily manages Gal systems. At period was 16 (14nk financing was

tatement – pa

sheet – paren

ms

s

n policies AS 34 (interim fnts Act on interimnges related to additional purch

10. Besides this

was sold in 2008ion was receive

ingent liabilitthe auSystems

ged assets on 3ed for the same n. The commitm

made against Co contract exist been made agathe claim is unf

red assets and rative responsibtes customer re

Teleca and Cybpreciation on theaining considera

Group-wide stafperiod’s end, 184). After the rens also at the su

arent compan

nt company

inancial reportinm reports. The rrecognition of ahase prices in ns, accounting an

8. Additional seed in 2010. Thes

ties and Plenware a

1 December 20purpose. In Oct

ment supersede

Cybercom Sweds. The claims aainst Cybercomfounded.

liabilities from Sbility for some oflationships.

bercom for the ae goodwill from ation.

ff functions, suc8 (14) persons wnegotiation of babsidiary level, h

ny

Jan - Dec 2

--

-

-

31/12/2

704

1,12

88

516

1,1259

ng). The parent revised IFRS 3 acquisitions andnet profit/loss fornd calculation m

lling expenses ose items are rep

acquisitions, the10 amounted totober 2010, the

es a previous ple

den West AB. Tre vague and m

m Finland from th

SunGard, includf SunGard’s cus

acquisition of autransfer of asse

ch as finance, Pwere employed iank financing, thhence the paren

2010 Jan - D31.0

-58.7-27.7

9.3-18.4

0.83.6

-14.0

2010 31/

07.214.421.6

80.816.959.564.421.692.7

-

company interimon business co

d transaction expr the year. The

methods remain

of SEK 0.4 millioported as incom

e shares in the ao SEK 873.6 milparent compan

edge in the Finn

he claim allegesmanagement’s ahe previous ma

ding two employstomers. The pu

uSystem, Telecets included in t

PR and marketinin the parent cohe parent compat company’s inc

Dec 200933.4

-63.1-29.7-35.6-65.3-3.35.0

-63.6

/12/2009

673.5425.6

1,099.1

885.117.7

114.382.0

1,099.1550.1

-

m report complimbinations apppenditures, incluchanges are onunchanged from

on arose in 200me from discontin

acquired compallion. Floating ch

ny entered into anish operation.

s fundamental bassessment is thnagement of the

yees. The agreeurchase price is

ca will receive 50the acquisition.

ng communicatioompany. The avany is the sole bcrease in curren

14 (14)

es with plies from uding

nly effective m the 2009

09 and an nued

anies were harges of a guarantee

breach of hat they are e company,

ement also SEK 0.5

0% of the tax SEK 13.4

ons, erage borrower.

nt liabilities.