of two-wheelers pillion driving 2 3buyers kilometers ... · (138 pp100 vs. 199 pp100,...

SPOTLIGHT | Quality of Two-Wheelers in India Improves Significantly

© 2016 J.D. Power, McGraw Hill Financial. All Rights Reserved.

Charts and graphs extracted from this publication must be accompanied by a statement identifying J.D. Power as the publisher and the J.D. Power 2016 India Two-Wheeler Initial Quality Study (2WIQS) Study

SM as the source. Rankings are based on numerical scores and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in this publication or J.D. Power study results without the express prior written consent of J.D. Power.

The lower the betterA lower score represents higher quality. This year, the industry experiences a 9% year-over-year improvement in initial quality.

Number of initial quality problems reported by two-wheeler owners has declined by 14 problems per 100 vehicles

Three major factors influencing perceived quality of two-wheelers

Power Circle Ratings

Please note that JDPower.com Power Circle Ratings may not include all information used to determine J.D. Power awards. See more: http://www.jdpower.com/about-us/jdpower-ratings

Brand Performance

What is PP100?J.D. Power evaluates initial quality based on the number of problems experienced per 100 vehicles (PP100).

Greatest contributor to the improvementGreatest year-over-year improvement is in the engine category.

Two-wheeler owners who ride with a pillion report 7% more problems than those who ride solo. The increase in reported problems is particularly notable in the engine, brakes and ride and handling categories.

Owners who ride their two-wheeler 41 kilometres or more per day report 12% more problems than those who ride up to 40 kilometres.

More than three-fourths of two-wheeler owners are first-time buyers, and they report fewer problems than those with previous ownership experience (138 PP100 vs. 199 PP100, respectively).

1

What doesthis number mean?

-14PP100

PillionDriving

KilometersDriven

First-TimeBuyers2 3

Among the best Better than most About average The rest

J.D. Power 2016 India Two-Wheeler Initial Quality Study (2WIQS) StudySM

Motorcycle—Economy

AWARD RECIPIENT:Honda Dream Neo

RATINGS FACTORS

AWARD RECIPIENT: Honda Dream Neo

OverallSatisfaction

Fit andFinish Engine Transmission Brake

Ride andHandling

Electricaland Light

Gaugesand Controls

TVS Star City Plus

TVS Sport

Bajaj CT

Honda Dream Yuga

Bajaj Platina

Hero HF Deluxe/Deluxe Eco

Hero Splendor Pro

Mahindra Centuro

Hero Splendor iSmart

Bajaj Discover 100

Hero Splendor+

Hero Passion Pro/Pro TR/Xpro

Economy


Scooters—Executive

AWARD RECIPIENTS:TVS Wego/Yamaha Alpha

RATINGS FACTORS

AWARD RECIPIENTS:

TVS Wego

OverallSatisfaction


Ride andHandling

Electricaland Light

Gaugesand Controls

Yamaha Alpha

Honda Activa I

Yamaha Ray/Ray Z

Mahindra Gusto

TVS Jupiter

TVS Zest 110

Hero Pleasure

Suzuki Access

Honda Activa 125

Honda Aviator

Honda Dio

Honda Activa/Activa 3G

Hero Maestro

Executive


Motorcycle—Premium

AWARD RECIPIENT:TVS Apache RTR 180

RATINGS FACTORS

AWARD RECIPIENT: TVS Apache RTR 180

OverallSatisfaction


Ride andHandling

Electricaland Light

Gaugesand Controls

TVS Apache RTR 160

Bajaj Avenger

Honda CB Unicorn 160

Bajaj Pulsar 180

Bajaj Pulsar 220

Premium


Motorcycle—Upper Executive

AWARD RECIPIENT:Suzuki Gixxer

RATINGS FACTORS

AWARD RECIPIENT: Suzuki Gixxer

OverallSatisfaction


Ride andHandling

Electricaland Light

Gaugesand Controls

Yamaha FZ

Honda CB Unicorn

Bajaj Pulsar 150

Bajaj Discover 150

UpperExecutive


Motorcycle—Executive

AWARD RECIPIENT:Hero Super Splendor

RATINGS FACTORS

AWARD RECIPIENT: Hero Super Splendor

OverallSatisfaction


Ride andHandling

Electricaland Light

Gaugesand Controls

Hero Glamour

Honda CB Shine

Bajaj Discover 125

Executive

of two-wheelers pillion driving 2 3buyers kilometers ... · (138 pp100 vs. 199 pp100,...

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