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Agenda

Microsoft Unified Communications

Increased Productivity with Exchange UM

Reductions in IT Costs

Getting More out of your existing IT Investments

Microsoft Unified CommunicationsInnovative Communications With Revolutionary Economics

E-mail and Scheduling

Presence and Availability

Enterprise Instant Messaging

Web Conferencing

Unified Messaging

Immersive Meetings

Audio, Video and Web Conferencing

IP Voice Call Management

Soft and IP PhonesRemote Call

Control

Regulatory/Compliance

2003 Products 2007 Products

Microsoft Unified CommunicationsRoadmap

Unified Messaging: Overview Problems Being Addressed

Voice and e-mail exist as separate inboxes hosted on separate servers accessed through the desktop for e-mail and the phone for voice mail.

Fax messages come to stand-alone fax machines and require personnel to monitor.

Users and administrators have to manage their communications from multiple locations with multiple sets of tools.

“Having worked in the global convergence market for over ten years, everyone at POST CTI is convinced that the arrival of Exchange 2007 Unified Messaging with Microsoft’s associated Unified Communications strategy is the most evolutionary and truly unified application of convergence anyone can remember. It is going to revolutionize how people work and communicate forever, in an environment they know and understand.” - Neil May, Managing Director, POST CTI

Exchange UM Solution Exchange UM Vision

Offer convenient, integrated access to all your vital business communications

Reduce costs and increase operation efficiency by consolidating infrastructure and training

Increase client reach of Exchange to the telephone to truly allow “anywhere access” to your inbox

Reduce the number of systems people must check, reducing wasted time

Make sure your people always have access to their messages, even while away from their office

Achieve faster response time for messages

Achieve Improved Collaboration Reduce Lost Time and Decrease Response Time

“Unified messaging provides opportunities to help our faculty and staff become more mobile and work more flexibly. Employees are no longer bound to just a phone or e-mail to conduct their projects. They have the freedom to work where and when they want.”-James Reed, Lead Microsoft Exchange Server Administrator, Emory University

“As an end user, I like that I have so many options to access my work space. I am heavy user of Calendar, Mail, Voice Mail, and Contacts. I use my smart phone, the Touchtone User Interface (TUI), Outlook Voice Access (OVA), Outlook Web Access (OWA), and Outlook. I can access my information from all these means and not worry whether I forgot my phone or laptop. Having used other unified messaging products, I find the Exchange 2007 and Unified Messaging is better in most respects..”

- Deb Prenger, Software Architect, Gold Systems

Messages Always Available from the Most Convenient Tool

One inbox E-mail Fax Voice mail

All messages manageable from any tool Desktop: Office Outlook Web: Outlook Web Access Mobile: Exchange ActiveSync-

enabled mobile phones Plain phone: Outlook Voice Access

Any phone

Speech recognition or Touchtone

Access voice mail, e-mail, calendar, personal contacts and your company directory

Outlook Voice Access All Your Vital Business Communications over the Phone

“A lot of people use [Outlook Voice Access] to send ‘I’ll be late’ messages for meetings they have scheduled in Outlook. I use my mobile phone to check my e-mail on the way to work every morning. When I walk in the door, I don’t have to deal with the 75 messages that came in overnight.”- Ron Penrose, System Administrator, Columbia Sportswear

Outlook Voice Access

Drive Down IT Costs Reduce Costs by Consolidating Your Infrastructure

Single point of administrationSingle training and

troubleshootingSingle directory infrastructureSingle place to provision new

employeesSingle security infrastructureSingle storage and backup

“We have much more simplified communications now, and we will also experience big savings in administrative overhead by rolling voice mail and e-mail into Exchange Server 2007.” - Jim Ferguson, Senior Exchange Administrator, Axcelis Technologies

Drive Down IT CostsSite Consolidation

Eliminate expensive voice mail systems at each office

Deploy gateway appliances at each office instead Centralize your voice mail system in your datacenter A single UM server can support multiple offices,

different vendors of PBX, and/or different languages

Local Office (Many) Exchange Site (Few)

WAN

“We've seen the costs of using other products for unified messaging. These costs are often very high and maintaining parallel voice mail and e-mail environments is difficult. Instead, we want to use what we have in place today—Exchange Server 2007—to avoid the costs of maintaining separate systems.” - John Guadarrama, Staff IT Manager and Engineer, QUALCOMM

PBX

E2007UM

Servers

E2007MailboxServers

VoIPgateway

Get More from Your Existing InvestmentNo Switch Upgrade Required

Standard Voice over IP protocols are used to talk to Exchange No special telephony hardware Only a standard NIC card in the

Exchange server

Telephony connectivity comes from either A compatible IP-PBX (less

common but being more widely deployed)

Or VOIP gateway appliance to

connect to a traditional PBX (more common)

“FranklinCovey was going to have to spend money to upgrade its [voice] communications, and Exchange Server 2007 cost $100,000 less than the alternative. That made the return on investment immediate.”- Dan See, Service Delivery Executive, EDS

Get More from Your Existing InvestmentPBX Connectivity

VOIP gateways from Dialogic and AudioCodes support most legacy PBXes

VOIP gateways are inexpensive appliances requiring minimal management

Upgrade to VoIP when it makes business sense, not just for UM

PBX

E2007UM

Servers

E2007MailboxServers

VoIPgateway

“Integrating our PBX system with Exchange Server and transferring voice mail over to the new environment only took us one and one-half days. We really thought the process was going to be much harder. Once we got the necessary components and started working through the process, it turned out to be quite simple.”- Jared Sahleen, Senior Technology Manager, Lifetime Products

Summary Exchange UM

Increased Productivity

Reduced IT Costs

Utilizes your existing Investments

“With Exchange Server 2007, we look forward to being able to communicate better…Will this technology help us sell more golf clubs? In this case, yes, we believe that better communication will help us sell more golf clubs.”-Eric Hart, End-User Computing Manager, PING

© 2005 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

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