Cloud PrinciplesSeptember 2013

Microsoft Office 365 - Cloud principles Provide a platform built on security, privacy, and trust

Maintain an evergreen service

Offer highly configurable and scalable services

Office 365 security, privacy, and trust

Relentless on Security24 hour monitored physical datacentersLogical isolation of data between tenantsSegregation of internal datacenter network from the external networksEncryption at rest and in transit (AD-RMS)Securing access to services via identityData loss preventionAnti-virus/anti spam

Service Continuity99.9% uptimeFinancial guarantees

on uptimeRedundancy in both functionality as well as dataAutomated monitoring and recovery systems24x7 on-call engineering team available to handle issues

Independently VerifiedISO 27001EU Model ClausesHIPAA-HITECHFERPAFISMAU.K. G-Cloud IL2CJIS

Data Maps Customers know where their data is storedRole based Access Customers know who can access their data and whyCompliance Notifications Customers can stay in the know by choosing to receive updates regarding changes to security, privacy, and audit information

No advertising We don’t build advertising products out of customer dataNo data mining We don’t scan the contents of customer email or documents for analytics or data miningNo co-mingling Business data and consumer data are stored separatelyData is portable Customers own the data and can remove their data whenever they choose

Office 365 service updates principlesContinuous innovation with confidence and control

Insights to help manage changeDirect to customer communications | Organizational readiness

content

Build trust and compliance

Security comes firstEvolving standards

Deliver new features and value

Monthly release cadenceMinor & major updatesUp-to-date, no patching

Respond to customer feedback through agile development

Direct feedbackReal-time informationCommon support issues

Office 365 delivers continuous innovationDeliver new features and value on a frequent cadence

Major changes to Exchange, SharePoint, Lync and YammerNew scenarios and/or servicesChanges that require admins to take actionMaj

or

Major updates examples:• Rights Management Service availability• Office Mobile for iPhone• Real-time Office Web Apps co-authoring • HIPAA/BAA support for SharePoint

Security and performance improvementsIncremental feature improvements and fixesCountry, currency and language expansionM

inor

Minor update examples:• Continuous service reliability improvements• Trials expansion to new markets• Updated Exchange Deployment Assistant• GoDaddy integration

Fewer surprisesNotifications through direct to customer messagesOffice 365 Service Updates Wiki

Fewer surprisesNotifications through direct to customer messages

Office 365 Technology blog

Organization readinessIn service Get Started content and online training videos for users

Notify admins about client status: OS, browser, and Office version incompatibility

Office 365 provides insight to manage change

Office 365 responds to your feedbackRunning a service brings Microsoft closer to the customer than ever beforeCustomer engagement

Send-a-smile in-product feedback

Support and community aggregate customers’ issues

Old

New

Adapting to change

What is disruptive change?Disruptive changes require you to take action to avoid significant user experience degradation.You will be notified 12 months before having to accept changes Office 365 considers disruptive.

How do we provide notice?We will provide an announcement in the Office 365 Community.Additionally, we provide notice direct to you via email sent to your service’s global admins.

When does the 12-month period start?It begins when general notice is provided in the Office 365 Community.Email notice may be delivered to your service’s global admins after the community announcement.

Customers can mix and match services to meet their requirements

Redundant datacenters and financially backed SLA provide uninterrupted and reliable access

Highly configurable and scalable services

Office 365 is a highly configurable with some customization

Choose the flexibility between cloud and hybrid deployment

© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Appendix

3-slide version on Disruptive Change,

for more detailed discussions

Disruptive Change

What is disruptive change?Disruptive changes require customer action to avoid significant service experience degradation.Microsoft determines what qualifies as a disruptive change.

What are examples of disruptive change?Client system requirements changes, including upgrading Office or Internet Explorer.A significant change in user experience requiring training or other assistance for the typical user.

What kinds of change are not disruptive?New functionality, feature enhancements, bugs, security fixes and public updates.Administrative-only changes, such as server-side service packs or DNS settings.

Adapting to change

How are disruptive changes announced?We will provide an announcement in the Office 365 Community.Additionally, we provide notice direct to you via email sent to your service’s global admins.

Will I get notice by email?We customarily provide notice via email sent to your service’s global admins and partner of record.When possible, we provide notice through in-product alerts.

What are my responsibilities?Read service alerts from Microsoft to remain informed of actions you may need to take.Set your “preferred contact” address and mark office365@microsoftonline.com as a safe sender.

Receiving notice

Action: upgrade to Office 365 ProPlusOffice Professional Plus (Office 2010 based) subscription users have until April 2014 to upgrade to Office ProPlus (latest Office release).Subscriptions to Office provide use rights to the latest version of Office only.

TimelineGeneral Announcement: October 2012 in the service upgrade centerDirect-to-customer notice: November 2012 in the Admin Task NewsletterTwelve month period: October 2012 to October 2013Final deadline: April 2014 (18 months)

Example: Office Subscription