office etiquette: do you know the basics?
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Presented by: Brandie JacksonTRANSCRIPT
Office Etiquette Do You Know the Basics?
Society of Women Engineers Conference 2014
October 25, 20141:30 P.M.-2:30 P.M.
Ms. Brandie Jackson Systems Engineer for Naval Surface Warfare Center Dahlgren US Navy Bachelor’s Degree in Industrial and Systems Engineering from
Mississippi State University Master’s Degree in Engineering Management from Old
Dominion University.
Speakers
Ms. Chelsey Lever Human Systems Engineer at the Naval Surface Warfare
Center Dahlgren Division Bachelor’s Degree in Biomedical Engineering from Virginia
Commonwealth University Working on Master’s Degree in Engineering Management
from Old Dominion University Plays the Guitar
You’ll know how to: Describe Office Etiquette and its benefits Practice cubicle and office etiquette Develop positive co-worker relationships Identify tactics to avoid rumors and
gossips
Objective
“Office etiquette is about conducting yourself respectfully and courteously in the workplace.”
“Business etiquette is a code of behavior that makes business interactions predictable and
professional. It combines common sense and consideration for others to establish a set of
rules for professional behavior.” Logical Operations, Inc.
Office Etiquette
• Influences your ability to succeed in your career.
• Affects your ability to work and communicate successfully with your co-workers.
• Reflects positively or negatively on you and your organization.
Office Etiquette:
Professional Appearance
Read your company’s dress code guidelines
Do not call too much attention to yourself
Dress appropriately for your business
First impressions are important! Identify yourself
First and Last Name Company and/or Position
The handshake Try to remember names
Meeting and Greeting
To express confidence in yourself and to show ease with others, you can use these means of nonverbal communication: Postures Facial Expressions Gestures Eye Contact Personal Grooming
Non-Verbal Communication
Happy Endings
Max: “I don’t know. I wasn’t paying attention. I was too busy making up a song in my head about why mac and cheese are best friends.”
Pay attention Take notes Avoid electronics Ask questions Remember: You’re not behind a
two-way mirror
Strategies and Tactics:Being Present in Meetings
Cubicle and Office Etiquette
Maintain a positive attitude Respect others’ space, privacy,
and time Avoid making excessive noise Use another location for personal
or confidential matters
Office Arrangements
Be aware of your surroundings and how loudly your are speaking
Keep personal telephone calls brief and to a minimum
Ask permission before using a speaker phone Even though they were loud avoid giving
advise to people that were not talking to you
Telephone
Set boundaries Non verbal cues
Body position Direction of gaze Continue to work
Excuse yourself Be honest and direct
Schedule a better time
Strategies and Tactics:Office Interruptions
Jill and Jack
Jack: Hey, Jill. I got your email. What did you want to talk about?
Jill: Actually, I wanted to ask you if you would mind not yelling over the cubicle wall when you have a question for me. I know it’s convenient, but sometimes I lose my train of thought.
Jack: Well, all right.
Jill: If you could send me an email when you have a question, it would really help me out a lot. I’ll be able to concentrate on my work better, and I’ll be able to answer your questions more thoroughly.
Office Relationships
• “I’d Rather Not Know”• Change the subject and
make it obvious that you are changing the subject.
• Excuse yourself from the situation
• Don’t spread information that you are told in confidence.
• Do what you can to confront the rumor.
Demonstrate basic good manners. Respect people’s personal space. Show respect for rank. Be helpful and willing to be helped. Give and receive compliments
graciously.
Positive Co-Worker Relationships
Respect Yourself!Respect Others!
“While the use of Good Manners will not compensate for technical
knowledge, it can positively influence your ability to succeed.”
Summary
Questions?
