office overview

Copyright © 2009. S1 Global Ltd. All rights reserved.

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Month and year

Payments Basic Training

Module 4: Office


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• Provide introduction to using Office

• Post-transaction processing

Module Introduction






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• Office architecture

• Getting started

• Extracting data

• Reconciliation

• Reports

• Maintenance tasks

Agenda






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• Office architecture

• Office Framework

• Components

• Plug-ins

Section 1: Office architecture






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• Synchronizes data:

o Realtime and Office databases

o Normalization

• Other functions:

o Synchronizes processes

o Provides process monitoring tools

o Manages cleaning tasks

o Provide centralized storage of business contacts, bank accounts, etc.

Office architecture | Getting started | Extracting data | Reconciliation…

Office Framework

First tier — Office Framework






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• Uses data stored in Office database

• Functions:

o Extract — Creating data files for 3rd party processing

o Recon — Comparing Office records with 3rd parties

o Reporting — Scheduling and generating reports

o Settlement — Calculating amount splits and generating ACH files


Components

Second tier — Components






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• Tailor components to specific requirements

• Generic plug-ins available. Examples:

o Warehouse Extract

o Generic Recon

o Crystal Reports

• Multiple plug-ins per component

• Multiple entities per plug-in:

o Set of configuration parameters

o Usually relate to external entities


Plug-ins

Third tier — Plug-ins






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• Office services

• Office application security

• Office Management Console

• Scheduling jobs

• Running normalization

• Monitoring processes

• Querying transactions


Section 2: Getting started






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• Extract transactions for reconciliation

• Perform reconciliation with upstream network

• Generate report using report template

• Installed software:

o Office Framework

o Extract component and Warehouse Extract plug-in

o Recon component and Generic Recon plug-in

o Reports component and Crystal Reports plug-in


Training scenario

Practical tasks






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• Server installation

• Client installation

• Training computer setup:

o Server installation

o Access to complete Office system provided


Training scenario

Office installations






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• Required services:

o Microsoft SQL Server

o SQL Server Agent

o Office Sentinel


Office services

Required services






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• Office server — Direct login:

o Standard or Trusted connection

o Operators use client installations

o Trusted access from workstations on same domain

o Standard option applicable


Office application security

Direct login






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• Four default SQL server user accounts:

o dbo — Administrator

o post_cfg — Configure and modify

o post_mon — Monitoring

o post_audit — Read-only access (audit information)

• Each with different permissions

• No passwords assigned (no trusted users)



SQL server user accounts






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• Trusted users:

o Secure username and password

o Permission assigned:

Use SQL Concept — Roles

Permission defined per role

Role assigned to user

• Three roles:

o postcfg

o postmon

o postaudit


Trusted users & roles

Trusted users & roles






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• PCI DSS — Payment Card Industry (PCI) Data Security Standards (DSS)

• Requirements governing the safekeeping of account information:

o PANs to be masked when displayed

o Sensitive authentication data not to be stored subsequent to authorization

o Sensitive cardholder data to be rendered unreadable anywhere it is stored

• PCI DSS applies to all members, merchants, service providers, network components


PCI Data Security Standards

PCI Data Security Standards: 1






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• Office version 4.0 onwards implements PCI DSS requirements

• Sensitive cardholder data stored in Office database is encrypted

• Sensitive cardholder data is masked in:

o Query consoles

o Reports

o Informational messages


PCI Data Security Standards

PCI Data Security Standards: 2






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• Audit Trail:

o Records user configuration changes

o Used to troubleshoot Office configuration changes

• Audit Trail Query Console:

o Accessed by users with postaudit permissions

o Displays history of changes

o Queries allowed



Audit Trail






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• Similar to Realtime

• Provides access to all Office consoles, reports, documentation

• Groups:

o Configuration

o Monitoring

o Queries

o Reports

o Documentation

o Tools


Office Management Console

Office Management Console






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• Jobs used to schedule and “kick off” processes

• Jobs created for entities — usually one per entity

• Job schedules differ, e.g.:

o Reports — once a day

o Normalization — every minute

• Jobs scheduled through SQL Server Enterprise Manager


Scheduling jobs

Introduction






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• Jobs installed by Office Framework:

o Normalization

o Cleaner:

Office - Cleaner - Transaction Tables

Office - Cleaner - Process Log Tables

Office - Cleaner - Data Summary Base Tables

Office - Cleaner - Batch Tables

Office - Cleaner - Audit Trail Table

• Refer to your manual for steps to alter a job schedule (page 4-18)


Scheduling jobs

Office Framework jobs






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• Transfers data from Realtime database to Office database

• Job created when Framework installed

• Runs every minute by default

• For higher transaction volumes:

o Use more frequent normalization schedule

• Training computers setup:

o Normalization scheduled to run every 10 minutes


Running normalization

Normalization






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• Data can be normalized from multiple Realtime databases or different transaction processors

• This flexibility is achieved through the use of :

o Normalization plug-ins

o Virtual servers

o Node name mappings


Running normalization

Normalization from multiple sources






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• Two consoles to monitor processes:

o Sentinel Monitor

Status of processes currently running

Processes in Sentinel queue

o Office Process Log

Displays result of processes run

Allows troubleshooting of unsuccessful processes


Monitoring processes

Monitoring consoles






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• Displays result of processes run

• Allows troubleshooting of unsuccessful processes

• To access Office Process Log:

o Go to Management Console

o Expand Monitoring

o Double-click Office Process Log


Monitoring processes

Office Process Log






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• Two query consoles

o Transaction Query Console

Successfully normalized transactions

o Exception Transaction Query Console

Normalization unsuccessful


Querying transactions

Query consoles






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• View detailed information of transactions

• Useful for customer query responses:

o Declined transactions

o Cancelled transactions

• Similar to Realtime console

• Preferred for querying transactions

o Avoids impact in online processing

• To open:

o In Office Management Console, expand Queries

o Double-click Transactions



Transaction Query Console






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• Specific transaction queries

• Allow multiple search criteria specification:

o Card number (PAN)

o Local Transaction Date

• Filter results by:

o Online System

o Source Node

o Card Acceptor

o Terminal ID

o Sequence number



Cardholder Query






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• General queries

• Query criteria specification

• Maximum number transactions returned — 1000

• Specific transaction searches:

o Office/Realtime Transaction number needed

• Filter results by:

o Online System

o Source/Sink node

o Card Acceptor

o Terminal ID



Operational Query






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• Details

o Transaction queries

• Message Flow

o Graphical display of entire transaction chain messages

• Amounts

o All amounts, including fees, related to transaction

• Authorization

o Authorization and response codes

• Date and Time

o Date and time fields associated with transaction leg



All Transaction Information console tabs






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• Terminal

o Information relating to terminal where transaction originated

• Additional information

o Check data and address verification

• ICC Data

o Applicable for Chip card (EMV) transactions

• Structured Data

o S1-specific addition to ISO 8583 specification

• Retention Data

o Data stored in Realtime database for later analysis



All Transaction Information console tabs






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• Available Batch information:

o Business Date

o Begin Date/Time

o End Date/Time

• Does NOT display batch totals

• To view information:

o Specify query criteria — Node/Card Acceptor/Terminal ID

o Click Run Query button

• Matching batches displayed in Query Results section



Batch Query






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• Transaction normalization failure

o Transaction normalized, corresponding batch already cleaned

o Duplicate of already normalized transaction

o Logically incorrect value of field in message

• To open console:

o In Management Console, expand Queries

o Double-click Exception Transactions



Exception Transaction Query Console






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• Introduction

• Extract plug-ins

• Extract jobs


Section 3: Extracting data






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• Extract component

• Data extracted to file or output device

• Typically used for transaction activity data

o Transaction data also used for range of other purposes

• Results sent to third parties

• Recipient typically uses data for reconciliation


Extracting data — Introduction






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• Extract plug-in required

• Plug-in determines data and format of data to extract from database


Extract plug-ins

Extract plug-ins






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• Extract entity

o Created to specify transaction set and file format

o Groups set of parameter values required by plug-in

o Configured in console installed by Extract component


Extract plug-ins

Extract entities






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• Multiple extract entities per plug-in

o Different sets of transactions specified

o Different recipients

• Multiple plug-in installs

o Substantially different file formats


Extract plug-ins

Extract plug-ins






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• Check that Extract job started successfully:

o SQL Server Enterprise Manager

o Office Process Log


Extract jobs

Monitoring an Extract job






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In SQL Server Enterprise Manager check that the Extract job ran successfully

In the Office Process Log check the Extract process completed successfully:

No process run shown — may indicate SQL Server Agent could not add job to process queue

Troubleshoot using the SQL Server Agent – View Job History


Extract jobs

Exercise 9






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• Checks what transaction data was extracted

• To access Extract Query console: o In the Management Console expand Queries

o Expand Extract Component

o Double-click Extract


Extract jobs

Extract Query console






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• Criteria for open transactions differ per plug-in

• Plug-ins typically will not extract: o Incomplete transactions

o Transactions in open batches

• Usually will be closed in next Extract session

• Rerun query to ensure transaction was closed

• Transaction reflected in Closed in Session field


Extract jobs

Open transactions






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• Introduction

• Recon scope

• Recon plug-ins

• Recon jobs


Section 4: Reconciliation






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• Recon component

• Reconcile Realtime’s view of transaction processing with external entities

• Reconciliation performed with:

o Networks

o Processors

o Core banking systems

o Terminals

o Other EFT entities

• External entity provides file


Introduction

Reconciliation






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• Two phases in reconciliation process:

o Phase 1

Recon component parses external file

Stores transaction data in common format in tables in database

o Phase 2

Stored data compared with Office’s transaction record

• Recon result

o Transactions assigned to 1 of 4 categories


Introduction

Reconciliation






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• Matched and Equal

o Corresponding transaction records exist

o All significant fields equal

• Matched not Equal

o Corresponding Transaction records exist

o Values of significant fields differ

• Postilion Only

o Transaction present in Office database only

• External Only

o Transaction present in the external activity file only


Introduction

Reconciliation categories






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• Office must determine what transaction in its database to compare with external entity

• Recon with networks/switches

o Component determines scope using business date

o Business date set using settlement date of external entity


Recon scope

Recon scope






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• Recon plug-in required

• Enables component to deal with specific external file format:

o Payments Platform owner has no control on format supplied

• Determines significant fields:

o Matching criteria

o Recon criteria


Recon plug-ins

Recon plug-ins






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• SQL Server Agent job per recon entity

• Scheduled to run regularly/daily

• NetworkRecon entity configured for this course


Recon jobs

Recon jobs






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• Similar process as that for Extract


Recon jobs

Monitoring a Recon job






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Recon jobs

Querying a Recon process

• 3 views o Transaction Query

o Operational Query

o File Query

• Transaction Query o View all transactions for a Recon Session

o Filter by PAN, Card Acceptor, Terminal

• Operational Query o Find Recon result for transaction based on Transaction Number

o Transaction Number can be from Realtime, Office, External or Adjustment

• File Query o Query Recon file details relating to Recon Session






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• Introduction

• Reports plug-in

• Reports jobs

• Scheduling and running a Reports job

… Reconciliation | Reports | Maintenance tasks

Section 5: Reports






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• Reports component

• Provides scheduled production of reports

• Reports can be provided by:

o Office Framework

o Components

o Individual plug-ins

o Realtime

o Realtime applications


Introduction

Reports






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• Only one Reports plug-in

o Crystal Reports plug-in

• Enables use of Crystal Reports Template files (.rpt)

• Variety of file formats — pdf, html, xls, csv, rtf, etc…

• Reports entity configured for each report scheduled

• Configuration console installed by plug-in


Reports plug-in

Reports Plug-in






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• SQL Server Agent job configured per Reports entity

o Multiple entities can be run by one job

• Scheduled to run regularly/daily

• NetworkMatchedEqual entity configured for purpose of this course


Reports jobs

Reports jobs






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• Scheduled in order to run on recurring basis

• Typically run daily

• New schedule can be added

• Recurring scheduled can be altered


Reports jobs

Scheduling and running a Reports job






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• Daily tasks

• Weekly tasks

• Monthly tasks


Section 6: Maintenance tasks






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• Daily tasks

o Backup database

o SQL Server statistics update

o Check the Windows Event Viewer

o Check that Office jobs are running successfully in SQL Server

o Check that normalization has been taking place successfully during the course of the day

o Check that each run of the key processes, such as Recon, has completed successfully


Maintenance tasks

Daily tasks






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• Weekly tasks

o Full backup of database

o Check available hard drive space

o Check available virtual memory

o Monitor SQL Server resources

• Monthly tasks

o Defragment SQL Server indexes

o Check database integrity

o Test restore of database


Maintenance tasks

Weekly & Monthly tasks


The Module Title is used for

courses such as Payments

Basic Training that have a

modular structure.

Month and year

Thank you

office overview

Documents

participant guide

slide title

separate sections

following section

office copyright

left corner

nonterminal sections

current section