ohio customer’s order or the tariff for current pricing. 4
TRANSCRIPT
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OHIO I: GENERAL TERMS AND CONDITIONS – Note, these terms and conditions are taken from the Sprint Communication Company L.P. Ohio Tariff PUCO No. 1 and are current as of July 1, 2003. This document does not contain pricing for any products or services. Customer is advised to reference customer’s order or the tariff for current pricing. 4. TERMS AND CONDITIONS 1. General Definitions Certain terms used generally throughout this tariff for services furnished by the Carrier are defined
below. Access Lines A Telephone facility which permits access to and from both the Customer’s premises and the telephone
exchange or serving central office. Additional Listing Any listing of a name or other authorized information in connection with a Customer’s telephone
number in addition to that which is entitled in connection with his regular service. Advance Payment A payment that may be required by the Company as a means of being compensated for extraordinary
expenses, including, but not limited to, special construction costs associated with a particular service installation.
Agent A business representative, whose function is to modify, affect, accept performance of, or terminate
contractual obligations between the Company, its applicants or Customers. Applicant A person who applies for telecommunications service, including persons seeking reconnection of their
service after Company-initiated termination. Application A request made orally or in writing for telephone service. Base Rate Area A specific area, within which the schedule rates for local exchange service apply without exchange line
mileage or without special rates in lieu of mileage. Basic Local Exchange Service The provision of an access line and usage within a local calling area for the transmission of 2-way
interactive switched voice/data communication. Building A structure under one roof and of such a nature that it can in itself fulfill the requirements of a business
or residence establishment, or both; or two or more structures that are connected by means of enclosed passageways (overhead bridges, subways, or a ground level) or common basements, permitting access from one building to the other, that are suitable for the routing, placing, and proper protection of inside applicable and wire type facilities. In no case can conduit be considered an enclosed passageway.
Business Service Determination as to whether or not Customer’s service should be classified as Business will be based on
the character or use to be made of the service. The practice of advertising a telephone number in newspapers, business cards, or on trucks shall be a contributing, but not an exclusive factor in determining the classification of service. Service will be classified as Business service where the use is primarily or substantially of a business, professional, institutional, or otherwise occupational nature.
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Central Office A switching unit in a telephone system which provides service to the general public, having the
necessary equipment and operating arrangements for terminating and interconnecting Customer lines and trunks or trunks only. There may be more than one central office in a building or exchange.
Class of Service The categories of service generally available to the Customer, such as business and residential services. Commission The Public Utilities Commission of Ohio. Company Sprint Communications Company L. P. Competitive Local Exchange Carrier (CLEC) A common carrier that is issued a Certificate of Public Convenience and Necessity to provide local
exchange telecommunications service for a geographic area specified by such carrier within the State of Ohio.
Contract The agreement between a Customer and the Company under which service and facilities are furnished in
accordance with the applicable provisions of the Tariffs. Customer The person, firm or corporation which orders service and is responsible for the payment of charges and
compliance with the terms and conditions of this tariff. Completed Call or Telephonic Communication A call, or other telephonic communication, originated by a person or mechanical/electrical device from a
number to another number which is answered by a person or mechanical/electrical device. The numbers may be located any distance apart within the state; and the communication may consist of voice, data, the combination of both, or other transmission via a wire or wireless medium; and may be for any duration of time.
Connecting Company A corporation, association, partnership or individual owning or operating one or more exchanges and
with which communications services are interchanged. Construction Charges Separate charges made for the construction of facilities in excess of those contemplated under the rates
quoted in this tariff. Cost The cost of labor and materials, which includes appropriate amounts to cover the Company’s general
operating and administrative expenses. Customer Provided Equipment All communications systems, devices, apparatus and their associated wiring, provided by Customer. Date of Presentation Postmark date on billing or notice envelope. Dedicated A facility or equipment system or subsystem set aside for the sole use of a specific Customer. This term
is generally used to describe higher capacity trunks used in typical commercial applications. Directory Listing A publication in dominant LECs alphabetical directory of information relative to a Customer’s name or
other identification and telephone number. Direct Inward Dial (DID) Provides capability for direct inward dialing to a PBX station without attendant assistance.
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Direct Inward Outward Dial (DIOD) Provides the combined capabilities of DID and DOD. Direct Outward Dial (DOD) Provides recognition, by the exchange telephone network, of the capability in a PBX for direct outward
dialing to an outside station without attendant assistance. Disconnect Notice The written notice sent to a Customer following billing, notifying the Customer that service will be
discontinued if charges are not satisfied by the date specified on the notice. End Office Denotes the LEC switching system office or service wire center where Customer station loops are
terminated for purposes of interconnection to each other and/or to trunks. Exchange A geographical area established for the administration of telephone service in a specified area, called the
“Exchange Area”, which usually embraces the city, town or village, and its environs. It may contain one or more central offices together with the associated plant, equipment and facilities used in furnishing communication service within that area.
Exchange Area The area within which the telephone company furnishes complete telephone service from one specific
exchange at the exchange rates applicable within that area. FCC Line Charge The charge to cover the costs of providing local access. Also known as the End User Common Line
charge (EUCL) or Subscriber Line Charge (SLC). Rates are different for single and multiline customers. Flat Rate Service Unlimited calling privileges to a specified area furnished at a fixed periodic charge. Increment Units of measurement defined as minutes, messages or other units charged to a Customer for use of
service. Incumbent Local Exchange Company (ILEC) ILEC refers to the dominant local exchange carrier(s) in an area also serviced by the Company. Installation Charge A nonrecurring charge made at the time of installation of communications service which may apply in
place of or in addition to service charges and other applicable charges for service or equipment. Interface The term “Interface” denotes that point on the premises of the Customer at which provision is made for
connection of other than Company provided facilities to facilities provided by the Company. Interface Equipment Equipment provided by the Company at the interface location to accomplish the direct electrical
connection of facilities provided by the Company with facilities provided by other than the Company. LATA A Local Access and Transport Area as defined in the Telecommunications Act of 1996; or any other
geographic area designated as a LATA in the National Exchange Carrier Association, Inc. Tariff F.C.C. No. 4.
Local Exchange Company (LEC) Term used when provider can be either a CLEC or an ILEC. Local Calling Area That geographic area throughout which a Customer of local exchange service obtains telephone service
without payment of a toll charge. It includes the home exchange and may also include other nearby exchanges. A local calling area may consist of one, or more than one, central office areas.
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Local Telephone Number Portability The ability of end users to retain their existing telephone numbers when remaining at a location, or
changing their location within the geographic area served by the initial carrie r's serving central office, regardless of the Local Service Provider.
Maintenance/Premise Visit Charges A charge applied when the location of reported trouble is found to be in Customer provided equipment. Minimum Service Term The minimum length of time for which a Customer is obligated to pay for service, whether or not
retained by the Customer for such minimum length of time. Network Control Signaling The transmission signals used in the telecommunications network, which performs functions such as
supervision (control, status and charging signals), address signaling (e.g., dialing), calling and called number identification, audible tone signals (call progress signals indicating re-order or busy conditions, alerting, coin denominations, coin collect and coin return tones) to control the operation of switching machines in the telecommunications network.
NXX Rating Point The end office/wire center location designated in the Local Exchange Routing Guide as the assignment
point for an NPA-NXX code. Non-Published Service A service provided to Customers which prevents the Customer’s number from being published in either
the directory or the directory assistance database. Nonrecurring Charge The one-time initial charge for services or facilities, including but not limited to charges for construction,
installation or special fees for which the Customer becomes liable at the time the service order is executed.
Non-Sufficient Funds (NSF) Check Any negotiable instrument returned by the bank, savings institution, or other eligible institutions which is
returned by that institution with one of the following instructions: non sufficient funds, uncollected funds, account closed, account frozen, no account.
Person A natural person, firm partnership, corporation, association, municipality, corporation, organization,
government agency, real estate trust, or other legal entity. Point of Demarcation The point where Company network services, usually a Network Interface Device (NID), or facilities
terminate and the Company’s responsibility for installing and maintaining such services or facilities ends.
Premises The space occupied by a Customer or authorized user in a building or buildings consisting of all space in
the same building occupied by a Customer and all space occupied by the same Customer in different buildings on continuous property.
Recurring Charges The monthly charges paid by the Customer for services, facilities and equipment, which continue for the
agreed upon duration of the service. Registered Equipment The term "Registered Equipment" as used in this tariff denotes equipment which complies with and has
been approved within the registration provisions of Part 68 of the Federal Communications Commission’s Rules and Regulations.
Service Area The area in which the Company is authorized to provide service.
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Service Connection Charge The nonrecurring charge a Customer is required to pay at the time of the establishment of telephone
service or subsequent additions to that service. Service Order The request for the Company’s services executed by the Customer and the Company in the format
devised by the Company. The acceptance by the Company and the Customer initiates the respective obligations of the parties as set forth therein and pursuant to this tariff.
Service Territory The area in which the Company is authorized to provide service. Serving Wire Center A serving wire center denotes the wire center from which the Customer designated premises would
normally obtain dial tone from the Company. Shared A facility or equipment system or sub-system which can be used simultaneously by several Customers. Tariff The rates, charges, rules and regulations adopted and filed by the Company with the Public Utilities
Commission of the State of Ohio. Termination Permanent disconnection of telecommunications service. Termination Charge A charge applied under certain conditions when a contract for service is terminated by the Customer
before the expiration of the minimum contract period. Toll Message A message between stations in different exchange areas and furnished under the provisions of the
applicable toll tariff. Toll Rate The initial period charge prescribed for toll message usually based upon a minimum initial period and
distance between exchanges. User Any person who uses telecommunications services provided by the Company under the jurisdiction of
the Public Utilities Commission of Ohio. Voice Grade Facility A communications path between two points comprised of any form or configuration of physical plant
capable of and typically used in the telecommunications industry for transmission within the frequency bandwidth of approximately 300 to 3000 Hertz.
2. Application for Service Applicants desiring to obtain service must complete the Company's standard service order form(s). The
Company will accept an oral or written application from a Customer for additions to or changes in the existing service of such Customer. An applicant for service agrees to pay all charges against such service made in accordance with the provisions of the tariffs.
An application is merely a request for service and does not in itself bind the Company to provide service. An Applicant for service must pay all previous indebtedness to the Company for local telephone services
before local service will be furnished. 1. Initiation of Service Service may be initiated based on a written or oral agreement between the Company and the
Customer. In either case, prior to the agreement, the Customer shall be informed of all rates and
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charges for the services the Customer desires and any other rates or charges which will appear on the Customer's first bill.
2. Initial Service Periods Except as otherwise provided, the initial (or minimum) period for all services and facilities is one
month at the same location. The length of contract period for directory listings, and for joint user service, where the listing
actually appears in the directory, is the directory period. The directory period is from the day on which the directory is first distributed to the Customers to the day the succeeding directory is first distributed to Customers.
The Company may require a contract period longer than one month at the same location in connection with Business Service and special (non-standard) types of arrangements of equipment, or for unusual construction, necessary to meet special demands and involving extra costs.
3. Business Service Defined Business rates apply whenever the use of the service is primarily or substantially of a business,
professional institution or otherwise occupational nature, or where the listing required is such as to indicate business use. Business rates apply for:
1. Offices, stores, factories, boarding houses, offices of hotels and apartment houses, colleges, public private or parochial schools, hospitals, nursing homes, libraries, institutions, churches and all other places of strictly business nature.
2. Any location where a business designation is provided or when any title indicating a trade, occupation or profession is listed.
3. Service terminating solely on the answering service facilities of a telephone answering firm will carry business rates.
3. Contracts 1. Contracts for telecommunications service will not be required as a special condition precedent to
service except: 1. As may be required by regulations as set forth in the regular schedule of rates and regulations
approved or accepted by the Public Utilities Commission of Ohio. 2. In the case of temporary service or service to speculative projects or risk services, in which case
a contract may be required for the period of time such service is required. 3. Rates for special pricing arrangements will be developed on a case-by-case basis in response to
a bona fide request from a customer or prospective customer to develop a competitive bid for service(s) offered under this Tariff. Rates quoted in response to competitive requests may be different than those specified for such in this Tariff. Special pricing will be offered to the Customer in writing on a non-discriminatory basis and will be filed with the PUCO.
2. Each contract will contain substantially the following provisions: The contract shall at all times be subject to such changes or modifications by the Public Utilities
Commission of Ohio as said Commission may from time to time direct in the exercise of its jurisdiction.
4. Credit The Company, in order to assure that payment of its charges for service or for loss of or damage to
Company property, will require applicants and Customers to establish and maintain credit. The establishment or re-establishment of credit as provided in this section shall not relieve the applicant
or Customer from compliance with other provisions of this tariff as to the payment of bills and shall in no way modify the provisions regarding disconnection and termination of service for failure to pay bills due for service furnished.
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If the Company finds that the applicant for service has failed to pay for past due telephone service of the same class provided by any telephone company, the Company may refuse to provide local service unless the applicant, at the option of the Company, pays the Company’s past due bill for local service and/or furnishes a deposit.
In order to insure the payment of all charges due for its service or for loss of or damage to Company property, the Company may require any applicant or Customer to establish and maintain his/her credit in one of the following ways:
1. Demonstrating to the satisfaction of the Company that his/her credit is acceptable by providing information which is pertinent to the applicant's credit standing.
2. By providing a suitable guarantee in writing, in a form presubscribed by the Company. 3. By payment of a deposit.
The Company shall judge as to whether or not the reference or guarantee in writing would be acceptable. Telephone Customer credit information will be exchanged between telephone companies and other
utilities. Customer credit information will be retained for three (3) years. The Company, upon request of its Customers, will provide acceptable options in order to pursue any
billing or credit disputes. If an applicant for service is unable to provide satisfactory credit information, the Company may refuse
to provide service unless the applicant furnishes a deposit. 1. Failure to Establish Credit Service may be discontinued for failure to establish credit, not sooner than eight (8) days after
mailing of written notice of intention to disconnect. 2. Service Connection Charge Where service has been discontinued for failure to establish credit as authorized by applicable
regulations, the Customer will be charged to reestablish service. 3. Business Applicants
For business applicants for Service, satisfactory credit shall be based upon the following standards: 1. The Company will extend credit to a business applicant without a deposit if the applicant has
verifiable previous or existing business telephone service with any telephone company in the United States for at least twelve months, and the payment record is made available and the account history is satisfactory.
2. The payment record of an account will be deemed satisfactory if all of the following are met: (A) The previous or existing service was not discontinued for non-payment, and was not
abandoned, within the past twelve months; and (B) The applicant has not been sent denial notices four times for previous or existing
service within the past twelve months; and (C) The applicant has paid for all previous and existing service without referral to a
collection agency and without a declaration of uncollectibility; and (D) The applicant provides accurate credit information as appropriate. The Company may require a deposit from a business applicant as a condition of extending credit if
the applicant does not meet any one of the above criteria. 5. Deposits and Advanced Payments 1. Deposits The Company may, in order to safeguard its interest, require an applicant or a Customer to make a
suitable deposit to be held by the Company as a guarantee of the payment of charges for service or for loss of or damage to Company property in accordance with Rule 4901:1-5 of the Ohio
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Administrative Code. The fact that a deposit has been made in no way relieves the applicant or Customer from complying with the Company's regulations and the prompt payment of bills on presentation.
The deposit will not exceed an amount equal to two (2) month’s charges for tariffed services plus 30% of the monthly estimated charge for a specified customer or; two (2) month’s charges for a service or facility which has a minimum payment period of one month.
Upon discontinuance of service, the Company, within forty-five (45) days, shall refund the Customer’s deposit plus accrued interest if applicable, or the balance, if any, in excess of the unpaid bills including any penalties assessed for service furnished by the Company.
Deposits held for 180 days or longer will accrue interest in accordance with Rule 4901:17-05 of the Ohio Administrative Code. Deposits held for less than 180 days will not accrue interest.
2. Advance Payments To safeguard its interests, the Company may require a Customer to make an advance payment before
services and facilities are furnished, where special construction is involved. The advance payment may include an amount equal to the estimated nonrecurring charges for the special construction and recurring charges (if any) for a period to be set between the Company and the Customer. The advance payment will be credited to the Customer’s initial bill. Advance payments do not accrue interest. An advance payment may be required in addition to a deposit.
3. Failure to Establish Credit or Pay Deposit The Company may refuse service if satisfactory credit is not established and may deny or disconnect
service if a deposit is not paid. 6. Notices Notice shall be deemed properly given if delivered in person or when deposited with the U.S. Postal
Service. Written notices provided to the Customer by the Company shall be as follows: 1. Rate Information 1. Rate information and information regarding the terms and conditions of service shall be
provided in writing upon request by a current or potential Customer. Customers shall be advised of changes to the terms and conditions of service no later than the Company's next periodic billing cycle.
2. When the Company provides information to the Customer that is allegedly in violation of its tariffs, the consumer shall have the right to bring a complaint against the Company.
2. Change in Ownership or Identity Notice The Company will notify its Customers in writing of a change in ownership, or identity of the
Customer's service provider on the Customers' next monthly billing cycle. 3. Discontinuance of Service Notice 1. Notice by Customers Customers are responsible for notifying the Company of their desire to discontinue service on or
before the date of disconnection. Such notice may be either verbal or written. 2. Notice by the Company Discontinuance of Service by the Company shall only occur as provided under this tariff or
pursuant to Commission rules. 7. Payment The Customer is responsible for payment of all charges for facilities and services furnished, including
charges for services originated, or charges accepted, at such facilities. This Customer responsibility also
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includes charges associated with the fraudulent use of facilities and services by the Customer or any end users of the Customer.
At such time as the Company or its Agent completes installation or connection of the necessary facilitie s and/or equipment to provide service the Company shall conduct appropriate tests thereon. Company shall notify the Customer of the activation date and this date shall be the starting date for billing.
Customer shall pay the amount(s) as specified in the tariff for the Services. Nonrecurring charges, including construction, are due in advance. Fixed recurring charges shall be billed in advance after the Service date is determined and will be due no later than thirty (30) days after the date of the invoice. Variable recurring charges and other charges shall be billed as incurred, and will be due no later than thirty (30) days after the date of the invoice. Any amount not received within the thirty (30) day period will be subject to the Company's standard late charge of 1.5% per month, or, if lower, the legal limit applicable to such charges. Customer agrees to review each invoice promptly and to notify the Company of any discrepancies within 45 days of receipt of each invoice. In the event that the Company's computerized usage recording system fails or is otherwise unavailable for all or part of any billing period, the Company shall be entitled to make a reasonable estimate of the Customer's usage of Services in the period in question for billing purposes.
Any prorated bill shall use a 30-day month to calculate the pro-rata amount. Prorating shall apply only to recurring charges. All nonrecurring and usage charges incurred during the billing period shall be billed in addition to prorated amounts.
1. Local Exchange Service Payments Charges for basic local exchange service are billed monthly, in advance, for one month's minimum
charge and in arrears for minute of use charges, except when payment for messages is made by cash deposit in a coin telephone.
2. Collect, Third Party, or Credit Card Billing or Operator Assisted Billing of Minutes of Use Calls Where such a user requests that a call billed by the Company outside of the local area be charged to
the called telephone, a third telephone or to a credit card, provisions covering toll rates as delineated in the Company's toll tariffs are applicable.
3. Late Payment Charge A late payment charge of one and one-half (1.5%) percent per month will be applied to the current
month's outstanding balance of all regulated services. a. Payments will not be considered delinquent if the account is paid in full within twenty (20) days
from the date of the bill. The billing date and due date will be printed on the bill. b. The late payment charge will not be applied to any amount billed as taxes by federal, state or
local governments. c. The late payment charge will not be applied to any previous late payment charges. d. The late payment charge will not apply to any Interexchange Carrier billing to which a late
payment fee has already been rendered by an Interexchange Carrier. e. The late payment charge will not apply to amounts that are in dispute. 4. Non-Sufficient Funds Checks Checks presented in payment for services and subsequently returned to the Company by the
Customer's financial institution for "Non-Sufficient Funds" (NSF) or other reasons will incur a nonrecurring charge per Customer, per check.
1. Non-Sufficient Funds Check Charge Range Min: $ 5.00 Max: $50.00
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A Customer will be placed on a "cash only" basis upon receipt of two (2) NSF checks within a twelve (12) month period of time. "Cash only" is herein defined as Cashier's Checks or money orders.
Receipt of a Non-Sufficient Funds Check, by the Company, in response to a notice of discontinuance, shall not constitute payment of the Customer's account and the Company will not be required to issue additional notice prior to discontinuance. However, three (3) banking days must be allowed for redemption of such instrument.
The Company reserves the right to waive the charge for checks returned due to non-sufficient funds, under certain circumstances.
5. Deferred Payment Agreement Customers who are indebted to the Company for past due utility service shall have the opportunity to
make arrangements with the Company to retire the delinquent amount by Deferred Payment Agreement. All applicants for service, nonresidential Customers and Customers who have failed to make payment under such a plan during the past twelve (12) months, who are indebted to the Company for past due utility service, may have the opportunity, at the discretion of the Company, to make arrangements with the utility to retire the debt by Deferred Payment Agreement.
1. The terms and conditions of a Deferred Payment Agreement shall be determined by the Company after consideration of the following:
a. Size of the past due account; b. Customer's or applicant's ability to pay; c. Customer's or applicant's payment history; d. Reasons for delinquency; and e. Any other relevant factors relating to the circumstances of the Customer's or applicant's
service. 6. Cancellation of Application for Service When the Customer cancels an application for service prior to the start of service or prior to any
special construction, no charges will be imposed except for those specified below. Where, prior to cancellation by the Customer, the Company incurs any expenses in installing the
service or in preparing to install the service that it otherwise would not have incurred, a charge equal to the costs the Company incurred, less net salvage, shall apply, but in no case shall this charge exceed the sum of the charge for the minimum period of service ordered, including installation charges, and all charges others levy against the Company that would have been chargeable to the Customer had service begun.
Where the Company incurs any expense in connection with special construction, or where special arrangements of facilities or equipment have begun, before the Company receives a cancellation notice, a charge equal to the costs incurred, less net salvage, applies. In such cases the charge will be based on such elements as the cost of the equipment, facilities, and material, the supervision, general and administrative expense, other provision for return on investment, and any other costs associated with the special construction or arrangements.
7. Taxes Customer shall pay all sales, use, gross receipts, excise, access, bypass, or other local, state and
Federal taxes, charges, or surcharges, however designated, imposed on or based upon the provision, sale or use of the Services (excluding taxes on the Company's net income). Such taxes shall be separately stated on the applicable invoice.
When a municipal corporation or other political subdivision of the state collects from the Company a license tax, 911 tax, privilege tax, street use tax, franchise fee, permit fee, or any tax, exaction, or fee measured by poles, guys, wires, conduits, manholes, telephones, other units of plant, income or
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activities as a public service corporation, such taxes, exactions and fees shall, insofar as practicable, be billed pro rata to the exchange Customers receiving service within the territorial limits of the municipal corporation or political subdivision.
The Customer is responsible for the payment of all state, local, and E911 taxes, Surcharges, utility fees, or other similar fees (i.e., gross receipts tax, sales tax, Municipal utilities tax) that may be levied by the governing body or bodies in Conjunction with or as a result of the service furnished under this tariff. These Charges may appear as separate line items on the customer’s bill, as opposed to Being included in the rates contained in the tariff. Any such line item charges will be reflected in the Company’s tariff. The Company shall not assess separately any fees or surcharges, other than government-approved sales taxes, without seeking Commission approval under the appropriate procedures required by the Commission in case No. 95-845-TP-COI. The Company shall comply with Commission procedures by sending notice to all customers informing them of the line item charges. Additionally, an addendum to the price list stating what the line item charge is and the length of time the charge will be imposed will be filed with the Commission.
Certain telecommunications services, as defined in the Ohio Revised Code, are subject to state tax at the prevailing tax rates, if the services originate, or terminate in Ohio, or both, and are charged to a subscriber’s telephone number or account in Ohio.
8. Disputed Bills In case of a billing dispute between the Customer and the Company as to the correct amount of a bill,
which cannot be adjusted with mutual satisfaction, the Customer can make the following arrangement: 1. First, the Customer may make a request, and the Company will comply with the request, for an
investigation and review of the disputed amount. 2. The undisputed portion of the bill must be paid by the Due By Date shown on the bill or the service
will be subject to disconnection if the Company has notified the Customer by written notice of such delinquency and impending termination.
3. If there is still disagreement after the investigation and review by a manager of the Company, the Customer may appeal to the Commission for its investigation and decision. To avoid disconnection of service, the Customer must submit the claim with the Commission within seven (7) calendar days after the date the Company notifies the Customer that the investigation and review are completed and that such claim must be made or service will be interrupted.
4. The Company will not disconnect the Customer's service for nonpayment as long as the Customer complies with paragraphs 2 and 3 preceding.
5. After the investigation and review are completed by the Company as noted in paragraph 1 preceding, if the Customer elects not to make a claim with the Commission, such amount becomes due and payable at once. In order to avoid disconnection of service, such amount must be paid within 7 calendar days after the date the Company notifies the Customer that the investigation and review are completed and that such payment must be made or service will be interrupted.
6. Local service may not be disconnected for non payment of toll or non-regulated charges. 9. Discontinuance and Restoration of Service 1. Disconnection of Service Other Than Toll Service For Non-Payment 1. For purposes of this section, all regulated telephone services provided by the Company, except
toll service (if any), shall be defined as local service. 2. The Company may disconnect its Customer's local service for nonpayment of charges incurred
for local service. Such disconnection must be conducted pursuant to all applicable minimum telephone service standards.
1. Disconnection notices, issued by the Company, pursuant to Rule 4901:1-5, O.A.C., will inform the Customer facing local service disconnection of the total amount that the
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Customer would need to pay in order to avoid disconnection of local service. It will also inform the Customer of the Company’s legal obligation to provide "only local" service to customers whose local service charges are paid, even while their toll service is disconnected for nonpayment of outstanding toll debt.
3. The Company is prohibited from disconnecting any customer's local service for nonpayment of charges incurred by the Customer for toll service.
4. Partial payments by a Customer to the Company will be apportioned by the Company to the Company’s regulated local service charges first before being applied by the Company to any toll charges and will be apportioned to regulated telephone service charges first before being applied to charges for non-regulated services.
5. In the event that residential local service is disconnected, the Company will maintain the subscriber’s access to 9-1-1 for a minimum of fourteen days following disconnection.
2. Disconnection of Toll Services 1. In addition to enforcing, on its own behalf, the Company's own billing, credit/deposit, and
disconnection policies with respect to all regulated telephone services provided by the Company itself, the Company is not precluded from entering into formal contracts with other toll service providers which would authorize the Company as a formal contractual agent of such other toll service providers for purposes of enforcing the billing, credit/deposit, and disconnection policies of such other toll service providers.
2. Unless and until it has entered into a formal contract specifically authorizing it to do so, the Company is not permitted to enforce the billing, credit/deposit, and disconnection policies of any toll service provider other than the Company.
3. The Public Utilities Commission of Ohio established rules under which the procedural and substantive safeguards which are afforded to applicants for local exchange service and to subscribers of local exchange service under Chapter 4901:1-5, O.A.C., as pertains to billing, establishing credit/deposits, and to disconnection, shall also inure to applicants for toll service, and to subscribers for toll service, regardless of whether such service is provided by a local exchange company or another toll service provider. All practices of the Company pertaining to either the provision of its own toll service, if any, or as a duly-authorized agent for another toll service provider, shall conform with this policy.
4. When the Company disconnects toll service for nonpayment of toll debt, whether owed to the Company or to some other provider of toll service, the method of toll disconnection which the Company utilizes:
1. must not function as a vehicle by which the (non-paying) toll subscriber is denied access, through presubscription, to any other toll service provider besides the one whose provision of toll service has precipitated the toll disconnection;
2. must be available from the Company, by tariff, on a nondiscriminatory basis to all toll service providers, and
3. may consist of either a dePICing mechanism or else a selective toll blocking service. 5. Neither purchase of the toll service provider's accounts receivable by the Company nor a
requirement that the Company shall be the billing and collection agent for the toll service provider, shall be established as a necessary precondition imposed by the Company in connection with its tariffed disconnection services offered on a nondiscriminatory basis to all toll service providers.
3. Toll disconnection service offerings are available on a nondiscriminatory basis to all toll service providers.
The Company provides the following toll disconnection services, which are available on a nondiscriminatory basis (including rates) to all toll service providers.
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All forms of toll disconnection that the Company itself utilizes in connection with its own provision of toll service, if any, refer to the section of this tariff entitled Disconnection of Service For Cause.
4. Discontinuance of Service for Cause 1. Pursuant to the Commission's Minimum Telephone Service Standards, upon nonpayment of any
amounts owing to the Company, the Company may, by giving requisite prior written notice to the Customer, discontinue or suspend service without incurring any liability.
2. Upon violation of any of the other material terms or conditions for furnishing service the Company may, by giving ten (10) days prior written notice to the Customer, discontinue or suspend service without incurring any liability if such violation continues during that period.
3. Upon condemnation of any material portion of the facilities used by the Company to provide service to a Customer or if a casualty renders all or any material portion of such facilities inoperable beyond feasible repair, the Company, by notice to the Customer, may discontinue or suspend service without incurring any liability.
4. Upon the Customer’s insolvency, assignment for the benefit of creditors, filing for bankruptcy or reorganization, or failing to discharge on involuntary petition within the time permitted by law, the Company may immediately discontinue or suspend service without incurring any liability.
5. Upon any governmental prohibition or governmental required alteration of the services to be provided or any violation of an applicable law or regulation, the Company may discontinue service without incurring any liability.
6. In the event of fraudulent use of the Company's network, the Company may suspend or discontinue service. The Customer will be liable for all related costs. The Customer will also be responsible for payment of any reconnection charges.
7. Upon the Company's discontinuance of service to the Customer under the previous sections, the Company, in addition to all other remedies that may be available to the Company at law or in equity or under any other provision of this tariff, may declare all future monthly and other charges which would have been payable by the Customer during the remainder of the term for which such services would have otherwise been provided to the Customer to be immediately due and payable (discounted to present value at six percent).
8. The Customer is responsible for providing adequate access lines to enable the Company to terminate all 800 Service calls to the Customer's telephone equipment. Should the Customer have insufficient access lines on which to terminate 800 Service calls, the Company reserves the right to request the Customer to add additional lines for call terminations. If, after ninety (90) days, the Customer has not made the requested change, the Company, without incurring any liability, reserves the right to terminate the Customer's 800 Service, with thirty (30) days written notice.
5. Fraud The Company shall have the right to refuse or discontinue service without advance notice if the acts
of the Customer are such as to indicate intention to defraud the Company. This includes fraudulently placing and receiving calls and/or providing false credit information.
10. Continuity of Service In the event of prior knowledge of an interruption of service for a period exceeding one day, the
Customers will, if feasible, be notified in writing, by mail, at least one week in advance.
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11. Service Connections and Facilities on Customer’s Premises 1. Service Connection Charges Service Connection Charges are nonrecurring charges for establishing or modifying telephone
services. Service Connection Charges are incurred pursuant to Customer requests only. Unless specifically exempted in this or other Sections of this tariff, Service Connection Charges
apply to all Customer-initiated requests, and are in addition to all other scheduled rates and charges. Standard Service Connection Charges reflect service provided during regularly scheduled work
hours, at current installation intervals and without work interruptions by the Customer. For Customer requests for expedited services that require installations on a date that is less than the normal offered interval and/or during non regularly scheduled work hours or days, increased rates for applicable Service Connection Charges shall apply along with any additional costs that may be involved.
Service Connection Charges for the initial establishment of telephone service are payable with the first bill rendered for service.
2. Service Connection All services along the facilities between the point identified as the Company's origination point and
the point identified as the Company's termination point will be furnished by the Company, its agents, vendors or contractors.
The Company may undertake to use reasonable efforts to make available services to a Customer on or before a particular date, subject to the provisions of and compliance by the Customer with, the regulations contained in this tariff. The Company does not guarantee availability by any such date and shall not be liable for any delays in commencing service to any Customer.
The Company undertakes to use reasonable efforts to maintain only the facilities and equipment that it furnishes to the Customer. The Customer, joint user, or authorized user may not, nor may he permit others to, rearrange, disconnect, remove, attempt to repair, or otherwise tamper with any of the facilities or equipment installed by the Company, except upon the written consent of the Company.
Equipment the Company provides or installs at the Customer's premises for use in connection with the services the Company offers shall not be used for any purpose other than that for which the Company provided the equipment.
The Customer shall be responsible for the payment of service charges as set forth herein for visits by the Company's agents or employees to the premises of the Customer, joint user, or authorized user when the service difficulty or trouble report results from the use of equipment or facilities the Customer, joint user, or authorized user provided.
3. Customer Premise Equipment The Company shall not be responsible for the installation, operation, or maintenance of Customer
provided communications equipment. Where such equipment is connected to the facilities furnished pursuant to this tariff, the responsibility of the Company shall be limited to the furnishing of facilities offered under this tariff and to the maintenance and operation of such facilities; subject to this responsibility the Company shall not be responsible for:
1. The transmission of signals by Customer provided equipment or for the quality of, or defects in, such transmission; or
2. The reception of signals by Customer provided equipment. The Customer, authorized user, or joint user is responsible for ensuring that Customer provided
equipment connected to Company equipment and facilities is compatible with such Company equipment and facilities. The magnitude and character of the voltages and currents impressed on Company provided equipment and wiring by the connection, operation, or maintenance of such equipment and wiring shall be such as not to cause damage to the Company provided equipment and
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wiring or injury to the Company's employees or to other persons. Customer will submit to Company a complete manufacturer's specification sheet for each item of equipment that is not provided by the Company and which shall be attached to the Company's facilities. The Company shall approve the use of such item(s) of equipment unless such item is technically incompatible with Company's facilities. Any additional protective equipment required to prevent such damage or injury shall be provided by the Company at the Customer's expense.
Any special interface equipment necessary to achieve compatibility between the facilities and equipment of the Company used for furnishing Service and the channels, facilities, or equipment of others shall be provided at the Customer's expense. The Company may be connected to the services or facilities of other communications carriers only when authorized by, and in accordance with, the terms and conditions of the tariffs of the other communications carrier which are applicable to such connections.
4. Shortage of Equipment of Facilities The Company reserves the right to limit or to allocate service when necessary because of a lack of
facilities or due to any other cause beyond the Company's control. The furnishing of all other service under this tariff is subject to the availability on a continuing basis
of all the necessary facilities. 5. Non-Routine Maintenance At the Customer's request, maintenance may be performed outside the Company's regular business
hours or in hazardous locations. In such cases, charges based on cost of the actual labor, material, or other costs incurred by or charged to the Company will apply. If maintenance is started during regular business hours but, at the Customer's request, extends beyond regular business hours into time periods including, but not limited to, weekends, holidays, and/or night hours, additional charges may apply.
6. Prohibited Uses The services the Company offers shall not be used for any unlawful purpose or for any use as to
which the Customer has not obtained all governmental approvals, authorizations, licenses, consents and permits required to be obtained by the Customer with respect thereto.
The Company may require applicants for service who intend to use the Company's offerings for shared use to file a letter with the Company confirming that their use of the Company's offerings complies with relevant laws and Commission regulations, policies, orders, and decisions.
The Company may, without obtaining any further consent from the Customer, assign any rights, privileges, or obligations under this tariff. The Customer shall not, without prior written consent of the Company, which consent shall not be unreasonably withheld, assign, transfer, or in any other manner dispose of, any of its rights, privileges, or obligations under this tariff, and any attempt to make such an assignment, transfer, disposition without consent shall be null and void.
The Company may require a Customer to immediately shut down its transmission of signals if said transmission is causing interference to others.
A Customer may not use the services so as to interfere with or impair service over any facilities and associated equipment, or so as to impair the privacy of any communications over such facilities and associated equipment.
Customer use of any resold service obtained from other service providers shall also be subject to any applicable restrictions in the underlying providers' publicly available tariffs.
A Customer, joint user, or authorized user shall not represent that its services are provided by the Company, or otherwise indicate to its Customers that its provision of services is jointly with the Company, without the written consent of the Company. The relationship between the Company and Customer shall not be that of partners or agents for one or the other, and shall not be deemed to constitute a partnership or agency agreement.
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7. Special Construction Subject to the agreement of the Company and to all of the regulations contained in this tariff, special
construction of facilities may be undertaken on a reasonable efforts basis at the request of the Customer.
Special construction is that construction undertaken; 1. where facilities are not presently available, and there is no other requirement for the facilities so
constructed; 2. of a type other than that which the Company would normally undertake in the furnishing of its
services; 3. over a route other than that which the Company would normally utilize in the furnishing of its
services; 4. in a quantity greater than that which the Company would normally construct; 5. on an expedited basis; 6. on a temporary basis until permanent facilities are available; 7. involving abnormal costs; or 8. in advance of its normal construction. 8. Station Equipment Customer provided terminal equipment on the premises of the Customer, authorized user, or joint
user, the operating personnel there, and the electric power consumed by such equipment shall be provided by and maintained at the expense of the Customer, authorized user, or joint user. Conformance of Customer provided station equipment with part 68 of the FCC Rules is the responsibility of the Customer.
The Customer, authorized user, or joint user is responsible for ensuring that Customer provided equipment connected to Company or underlying carrier equipment and facilities is compatible with such equipment and facilities. The magnitude and character of the voltages and currents impressed on Company provided equipment and wiring by the connection, operation, or maintenance of such equipment and wiring shall be such as not to cause damage to the Company provided equipment and wiring or injury to the Company's employees or to other persons. Any additional protective equipment required to prevent such damage or injury shall be provided by the Company at the Customer's expense.
12. Obligations of the Customer 1. Customer Responsibilities The Customer shall be responsible for: 1. The payment of all applicable charges as set forth in this tariff; 2. Damage or loss of the Company's or underlying carrier’s facilities or equipment caused by the
acts or omissions of the Customer, authorized user, or joint user or the non-compliance by the Customer, authorized user, or joint user with these regulations, or by fire or theft or other casualty on the premises of the Customer, authorized user, or joint user unless caused by the negligence or willful misconduct of the employees or agents of the Company;
3. Providing as specified from time to time by the Company any needed personnel, equipment, space and power to operate Company or underlying facilities and equipment installed on the premises of the Customer, authorized user, or joint user and the level of heating and air conditioning necessary to maintain the proper environment on such premises;
4. Obtaining, maintaining, and otherwise having full responsibility for all rights of way and conduit necessary for installation of facilities and associated equipment used to provide Service to the Customer, authorized user, or joint user from the point of entry to the termination point of
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the Customer's premises. Any and all costs associated with the obtaining and maintaining of the rights of way described herein, including the costs of altering the structure to permit installation of the Company or underlying carrier provided facilities, shall be borne entirely by, or may be charged by the Company to the Customer. The Company may require the Customer to demonstrate its compliance with this section prior to accepting an order for service;
5. Providing a safe place to work and complying with all laws and regulations regarding the working conditions on the premises at which Company employees and agents shall be installing or maintaining the Company's facilities and equipment. The Customer may be required to install and maintain Company facilities and equipment within a hazardous area if harm to the Company's employees or property might result from installation or maintenance by the Company;
6. Complying with all laws and regulations applicable to, and obtaining all consents, approvals, licenses and permits as may be required with respect to, the location of Company facilities and equipment in any Customer premises or the rights-of-way for which the Customer is responsible, and obtaining permission for Company agents or employees to enter the premises of the Customer, authorized user, or joint user at any reasonable hour for the purpose of installing, inspecting, repairing, or, upon termination of service as stated herein, removing the facilities or equipment of the Company;
7. Making Company facilities and equipment available periodically for maintenance purposes at a time agreeable to both the Company and the Customer. No allowance will be made for the period during which service is interrupted for such purposes;
8. Keeping the Company's equipment and facilities located on the Customer's premises or rights-of-way obtained by the Customer free and clear of any liens or encumbrances relating to the Customer's use of the Company's services or from the locations of such equipment and facilities.
13. Limitation of Company’s Liability 1. General Liability 1. These provisions do not apply to error and omissions caused by willful misconduct, fraudulent
conduct or violations of laws. 2. In the event an error or omission is caused by the gross negligence of the Company, the
liability of the Company shall be limited to and in no event exceed the sum of $10,000. 3. Except as provided in paragraphs 1. and 2. preceding, the liability of the Company, agents or
contractors for damages arising out of mistakes, omissions, interruptions, delays, errors or defects in any of the services or facilities furnished by the Company including exchange, toll, E-911, private line, alphabetical directory listings (excluding the use of bold face type), and all other services shall in no event exceed an amount as specified in Ohio Administrative Code, Chapter 4901:1-5 for the periods during which the services or facilities are affected by the mistake, omission, interruption, delay, error or defect, provided, however, that where any mistake, omission, interruption, delay, error or defect on any one service or facility affects or diminishes the value of any other service said liability shall include such diminution, but in no event shall exceed the total amount of the charges to the Customer for all services or facilities for the period affected by the mistake, omission, interruption, delay, error or defect. In no event shall Company, agents, or contractors be liable for consequential or punitive damages.
4. Failure by the Company to assert its rights pursuant to one provision of this tariff does not preclude the Company from asserting its rights under other provisions.
2. E-911 Liability 1. E-911 services are furnished subject to all operating failures and interruptions, including, but not
limited to, equipment breakdowns, errors, defects, malfunctions and interruptions of service experienced in the regular telephone exchange system. E-911 services are furnished subject to
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any additional forms of service failures and service degradations resulting from the complexity of the service arrangement, program errors and failures, delays and errors in the input and processing of data used by the Data Management System associated with the E-911 service arrangement. The Company does not undertake to provide a higher level of service reliability and quality than the telephone exchange service being provided in the exchange that E-911 is offered.
2. E-911 service is provided solely for the benefit of the municipal subscriber; and the provision of such service shall not be interpreted, construed or regarded as being for the benefit of, or creating any Company obligation toward or any right of action on behalf of, any third person or other legal entity.
3. The Company does not undertake to answer and forward E-911 calls, but furnishes the use of its, or the underlying carriers' facilities to enable the Customer to respond to such calls with the Customer’s personnel on the Customer’s Premises.
4. The Company shall not be liable for any loss or damages arising out of errors, interruptions, defects, failures, or malfunctions of E-911 service, including any and all equipment and data processing systems associated therewith. Damages arising out of such interruptions, defects, failures, or malfunctions of the system after the Company has been so notified and has had a reasonable time for repair shall in no event exceed an amount equivalent to the charges made for the service affected for the period following notice from the Customer until the service is restored.
3. Credit Allowance - Services Other than Directory The following allowances are provided for interruptions in service, as specified for services
furnished by the Company: 1. The Telephone Company incorporates by reference, and will adhere to, the guidelines for
subscriber billing adjustments for local exchange service, as found in rule 4901:1-5 of the Ohio Administrative Code.
4. Credit Allowance - Directory The Company shall allow, for errors or omissions in alphabetical telephone directories (excluding
the use of bold face type), an amount within the following limits: 1. For listings in alphabetical telephone directories furnished without additional charge, an amount
not in excess of the minimum monthly charge to the Customer for exchange service during the effective life of the directory in which the error or omission occurred or three months, whichever is less.
2. For listings and lines of information in alphabetical telephone directories furnished at additional charges, an amount not in excess of the charge for that listing during the effective life of the directory in which the error or omission occurred or three months, whichever is less.
3. For listings in information records furnished without additional charge, an amount not in excess of the minimum monthly charge to the Customer for exchange service during the period the error or omission occurred or three months, whichever is less.
4. For listings in information records furnished at additional charge, an amount not in excess of the charge for the listing during the period the error or omission occurred or three months, whichever is less.
5. Temporary Suspension for Repairs The Company shall have the right to make necessary repairs or changes in its facilities at any time
and will have the right to suspend or interrupt service temporarily for the purpose of making the necessary repairs or changes in its system. When such suspension or interruption of service for any appreciable period is necessary, the Company will give the Customers who may be affected as reasonable notice thereof as circumstances will permit, and will prosecute the work with reasonable diligence, and if practicable at times that will cause the least inconvenience. When the Company is
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repairing or changing its facilities, it shall take appropriate precautions to avoid unnecessary interruptions of conversations or Customer’s service.
6. Approval of limitation of liability language by the Public Utilities Commission of Ohio does not constitute a determination by the Commission that the limitation of liability imposed by the Company should be upheld in a court of law. Approval by the Commission merely recognizes that since it is a court’s responsibility to adjudicate negligence and consequent damage claims, it is also the court’s responsibility to determine the validity of the exculpatory clause.
14. Claims The Customer and any authorized or joint users, jointly and serially, shall indemnify and hold the
Company harmless from claims, loss, damage, expense (including attorney's fees and court costs), or liability for patent infringement arising from (1) combining with, or using in connection with facilities the Company furnished, facilities the Customer, authorized user, or joint user furnished or (2) use of facilities the Company furnished in a manner the Company did not contemplate and over which the Company exercises no control; and from all other claims, loss, damage, expense (including attorney's fees and court costs), or liability arising out of any commission or omission by the Customer, authorized user, or joint user in connection with the service. In the event that any such infringing use is enjoined, the Customer, authorized user, or joint user, at its option and expense, shall obtain immediately a dismissal or stay of such injunction, obtain a license or other agreement so as to extinguish the claim of infringement, terminate the claimed infringing use, or modify such combination so as to avoid any such infringement. In addition and without limitation, the Customer, authorized user, or joint user shall defend, on behalf of the Company and upon request by the Company, any suit brought for claim asserted against the Company for any such slander, libel, infringement, or other claims.
15. Tests and Adjustment of Bills for Error 1. Testing and Adjusting Upon suitable notice, the Company may make such tests, adjustments, and inspections as may be
necessary to maintain the Company's or underlying carrier’s facilities in satisfactory operating condition. No interruption allowance will be credited to the Customer for the period during which the Company makes such tests, adjustments, or inspections.
2. Inspections Upon suitable notification to the Customer, and at a reasonable time, the Company may make such
tests and inspections as may be necessary to determine that the Customer, authorized user, or joint user is complying with the requirements set forth above for the installation, operation, and maintenance of Customer provided facilities, equipment, and wiring in the connection of Customer provided facilities and equipment to Company owned facilities and equipment.
If the protective requirements for Customer provided equipment are not being complied with, the Company may take such action as it deems necessary to protect its facilities, equipment, and personnel. The Company will notify the Customer promptly if there is any need for further corrective action. Within (10) days of receiving this notice, the Customer must take such action. If the Customer fails to do this, the Company may take whatever additional action is deemed necessary, including the suspension of service, to protect its facilities, equipment, and personnel from harm.
16. Services Provided by Other Carriers The customer shall have responsibility with respect to billings, charges or disputes related to services
used by the Customer which are not inc luded in the services herein including, without limitation, any local, regional and long distance services not offered by the Company. The Customer shall be fully
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responsible for the payment of any bills for such services and for the resolution of any disputes or discrepancies with the service provider.
In cases of blatant fraud on the part of another service provider, the Company will exercise its local exchange carrier responsibilities as defined by applicable state or federal law, to protect the consumers.
17. Provision and Ownership of Directories The Customer assumes full responsibility concerning the right to use any name as a directory listing and
agrees to hold the Company free and harmless of and from any claims, loss, damage or liability which may result from the use of such listing. The Company does not undertake to determine the legal, contractual or other right to use of a name to be listed in a telephone directory of the Company.
The Company, in contract with the directory provider, distributes to its Customers without charge such directory information as in its opinion is generally necessary for the efficient use of the service. Any additional directories or information requested by a Customer will be furnished without additional charge where, in the opinion of the Company, such provision will lead to a more efficient use of the service by that particular Customer.
1. Provision Directories are furnished annually to Customers as an aid to the use of telephone services. The
Company shall have the right to make a charge for directories issued in replacement of directories lost, destroyed, defaced, or mutilated while in possession of Customer.
18. Provision and Ownership of Telephone Numbers The Customer has no property right in the telephone number or any right to continuance of service
through any particular office. The Company may change the telephone number or the central office designation, or both, of a Customer whenever it deems it desirable in the conduct of its business.
The numbers will not be changed as a penalty or to enforce payment for directory advertising charges. Changes may be made if required for engineering or technical reasons.
5. 9-1-1 TELECOMMUNICATIONS SERVICE The Company is obligated to supply the E-911 service provider in the Company’s service area with accurate
information necessary to update the E-911 database at the time the Company submits Customer orders to the local exchange telecommunications company whose services are being resold pursuant to this tariff.
At such time that the Company provides basic local service to a Customer by means of the Company’s own cable pair, or over any other exclusively owned facility, the Company will make the necessary equipment or facility additions in the E-911 service provider’s equipment in order to accurately and properly update the database for E-911.
The Company will provide facilities to route calls from the end users to the proper Public Safety Answering Point. The Company recognizes the authority of the E-911 Customer to establish service specifications and grant final approval or denial of service configurations offered by the Company.
The Company recognizes its responsibility to E-911 administrators, to collect and remit any applicable E-911 taxes or surcharges as required in the serving areas identified per this tariff. All required E-911 taxes or surcharges will be collected and remitted to the appropriate authority as required by the applicable governing body.
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II: Service-Specific Definitions : The following definitions and descriptions will apply to the services to be purchased by customer. 8.4.1.3. Call Waiting - Call Waiting permits the customer engaged in a call to place the first call on
hold and answer a waiting call. The customer may alternate between the two calls by depressing the switchhook or “flash” feature. The customer disables Call Waiting for the duration of an outgoing call by dialing an activation code immediately prior to placing the call. Call Waiting is automatically reactivated when the customer disconnects from the call.
8.4.1.4. Caller ID: Allows a customer to view, on a customer provided display unit, the Calling
Party Number (CPN) or the Calling Party Directory Name (CPDN) on incoming telephone calls. Where facilities are available, Anonymous Call Rejection is provided with this feature at no additional charge.
Any customer subscribing to Caller ID will be responsible for the provision a display device that will be located on the customer’s premises. The installation, repair, and technical capability of that equipment to function in conjunction with the feature specified herein will be the responsibility of the customer. Sprint assumes no liability and will be held harmless for any incompatibility of this equipment to perform satisfactorily with the network features described herein.
Telephone CPN information transmitted via Caller ID is intended solely for the use of the Caller ID subscriber. Resale of this information is prohibited by this tariff. CPN will not be displayed if the called party is off-hook or if the called party answers during the first ring interval. CPN will be displayed for calls made from another central office only if it is linked by appropriate facilities. Caller ID is not available on operator handled calls.
8.4.1.6. Caller ID With Name: Allows a customer to view, on a customer provided display unit,
the Calling Party Number (CPN) and the Calling Party Directory Name (CPDN) on incoming calls. Where facilities are available, Anonymous Call Rejection is provided with this feature at no additional charge.
8.4.1.1. Anonymous Call Rejection – Allows customers to reject calls from calling parties that have
blocked the delivery of their number and/or name. Calls are routed to an announcement. Anonymous Call Rejection is provided at no additional charge to Caller ID and Caller ID with Name subscribers, subject to the availability of facilities. The feature is available to non-Caller ID subscribers for a flat monthly rate.
8.4.1.2. Call Forwarding Features - The Call Forwarding customer is responsible for payment of toll
or other charges associated with each call between the called number and the forwarded number. 1. Call Forwarding - Permits the customer to automatically forward all incoming calls to
another telephone number, and to restore it to normal operations at the customer’s discretion.
2. Call Forwarding - Busy - Permits the Customer to have all incoming calls automatically forwarded to a predetermined telephone number when the customer’s line is busy.
3. Call Forwarding - Busy/No Answer - Permits the forwarding of incoming calls when the customer’s line is busy or remains unanswered after a designated number of rings.
4. Call Forwarding - No Answer - Permits the forwarding of incoming calls when the customer’s line remains unanswered after a designated number of rings. The number of rings and the forwarded number are predetermined by the customer order.
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5. Remote Call Forwarding - Permits the customer’s calls to be automatically forwarded by the central office equipment to a predetermined number over local or long distance facilities. The terminating locations must have the capacity to accept incoming calls.
Remote Call Forwarding is offered where economically and technologically feasib le. This feature will not be offered to locations which terminate the calls in a coin telephone instrument. Caller ID is not available to Remote Call Forwarding subscribers. Transmission quality may vary depending upon the distance and routing necessary to complete the forwarded call, therefore, may not be suitable for data transmissions.
A Change Order - Subsequent Charge applies for each change of a telephone number associated with Remote Call Forwarding.
8.4.1.12. Three-Way Calling - Permits the customer to add a third party to an established connection
on both outgoing and incoming calls without operator intervention. Three-Way Calling is available on either a flat monthly rate basis or on a usage sensitive basis, where facilities are available.
8.10.6. Line Hunting
The following Line Hunting arrangements are available to Customers and allow the customer to specify a hunting sequence or hunting arrangement for call distribution of incoming calls. There is no additional charge for Line Hunting. Line Hunting is included in the cost of Business Service Local Access Multiline Hunt Service and Key/PBX Trunks.
1. Descriptions 1. Line Hunting Regular
The hunt for an idle line starts with the called line in a prearranged group and ends with the last line in the group, completing the call to the first idle line encountered. Unless the first line is called, only a portion of the group is hunted.
2. Line Hunting Circular Permits a complete hunt sequence over all the lines in a prearranged group. If no idle line is encountered, the hunt will continue until it reaches the line that was originally called.
3. Line Hunting Preferential Some or all of the lines in a hunt group may have an associated preferential hunt list. This hunt list permits a pre-hunt over a subset or preferential group of lines before hunting through the multiline hunt group.
8.4.1.2.3. Call Forwarding - Busy/No Answer - Permits the forwarding of incoming calls when the
customer’s line is busy or remains unanswered after a designated number of rings.
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III: GENERAL SERVICES: Additional charges may apply to the following services. Customer is advised to reference the applicable Tariff for current rate information. 8.5.2. Directory Assistance
Customers may obtain directory assistance in determining telephone numbers by calling the Directory Assistance (DA) operator. A maximum of two requested telephone numbers will be provided for each Directory Assistance call. A Directory Assistance Charge applies when customers request assistance in determining telephone numbers in the local calling area in which the customer receives local exchange services (local directory assistance), telephone numbers located outside the local calling area but within the customer's Home Numbering Plan Area (long distance directory assistance), or telephone numbers that are located outside the customer's Home Numbering Plan Area (national directory assistance). When a customer requests operator assistance to place a call to Directory Assistance, the Operator Services Operator Dialed Call Placement Charge applies in addition to the Directory Assistance Charge. Directory Assistance calls that are alternately billed (collect, calling card or third number) will be assessed the applicable Operator Services Call Placement Charge. Calls to Directory Assistance from lines of customers who have been certified by a registered physician or recognized agency as unable to use a directory because of a physical handicap are not subject to charge. The Directory Assistance Charge applies per call even if the customer requests telephone numbers that are Non-Published or otherwise not found by the automated directory assistance system.
8.6. Directory Listings The Company provides for a single directory listing in the alphabetical (white) section of the telephone directory published by the dominant exchange service provider in the Customer’s exchange area and the local directory assistance data base free of charge upon initiation of basic local exchange service. Rules and regulations governing the provisioning of directory listings apply as specified in the dominant local exchange carrier tariffs. Additional listings and/or special types of listings may be provided for a charge. Changes and/or additions to directory listings may incur applicable charges as specified below. 1. Description 1. Listings - Additional
Additional listings are any listings of a name or information in connection with a customer's access line number beyond that to which the customer is entitled in connection with the customer's regular service, including listings of the customer's main telephone number in a directory other than the directory which contains the primary listing. Additional listings include Alternate listings, Cross Reference listings, Foreign listings and Secretarial listings. Where a customer is served by two or more lines in a regular hunt group, an additional listings may be provided for any of the lines in the group.
2. Listing - Non-listed A Non Listed listing applies to primary numbers that will not appear in the phone directory. The primary number will be listed in the directory assistance records and will be furnished upon request of the calling party.
3. Listing - Non-Published A Non Published listing applies to primary numbers that will not appear in either the phone directory or directory assistance records. Call Blocking of CPN - Per Line is included at no charge.
4. Intercept Service
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Intercept services is provided to business customers for notification to calling parties of changes in the status of the customer's access line when the line is called. This service is provided, where facilities are available, for up to nine months. A Service Order Charge as specified in Section 8.3, applies to change or add the length of months intercept is requested.
5. Personalized Number Customers may request a specific telephone number other than the one that would normally be assigned by the Company. These specifically requested numbers include, but are not limited to, numbers with a desired or particular alphabetic equivalent, “easy to remember” numbers because of repeating or sequential digits, or another numerical pattern preference. The Custom Calling Services Feature Installation Charge specified in Section 9.4.3 applies in lieu of all other service connection charges.
6. Number Change Applies for each change of a telephone number associated with local access line/trunk service or
Remote Call Forwarding. A Change Order - Subsequent Charge applies for each telephone number change.
2. Rates Rates information is available in the applicable Tariff. 8.2. Analog PBX Trunks/Key Trunks 1. Description The following are the available Analog PBX Trunks. When DID Service is requested, DID number
charges apply. Service connection charges apply per this section. Three types of trunk signaling are also available, DP (Dial Pulse) signaling, MF (Multi Frequency)
signaling and DTMF (Dual Tone Multi Frequency) signaling, one of these types of signaling must be selected by the customer.
Line hunting as specified in Section 8.10.6 is included. 1. Local Access Trunk 2-Way – An analog PBX trunk allowing inward and outward calling. 2. Local Access Trunk Outward – An analog PBX trunk allowing outward calling only. 3. Local Access Trunk Inward – An analog PBX trunk allowing inward calling only to the PBX. 4. Local Access Trunk DID – An analog PBX trunk allowing inward calls to the station level. 5. Local Access Trunk DID 2-Way – An analog PBX trunk allowing inward calls to the station
level and transfer of those calls to another line through the use of an incoming/outgoing trunk facility. Establishment of service and subsequent trunk installations will incur a set-up charge per trunk group. Charges apply for changes or redesigns in signaling or transmission interface. This trunk requires the customer's PBX to work with E&M signaling and to connect to a 4-Wire facility. It also allows for outward calling. DID Termination Rearrangement charge applies per trunk group to add or remove 2 Way DID. A Change Order charge applies for changing individual trunks between existing trunk groups.
6. Key Trunk -A central office exchange line that terminates in customer-provided systems that accommodate more than one line.
2. Rates FCC Line Charges, Federal USF End User Charges, and all applicable local, state, and federal taxes,
charges and surcharges are in addition to the monthly rates and charges.
8.3. Service Connection Charges (SCC) Service connection charges are nonrecurring charges that apply for the connection, reconnection, move
or change of local telephone service. One or more SCC may apply to each Customer order depending
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upon the work functions performed. The charges specified herein do not contemplate work being performed at a time when overtime wages apply due to the request of the customer.
All changes in the location of a customer’s service from one premise to another will be treated as a new installation. SCCs do not apply when service is disconnected.
Service Connection Charges are associated with, but not necessarily limited to service establishment, and Telephone number changes.
1. Description Service Order Charge - Applies for the establishment of service, per location, per occasion. The
charge is for receiving, recording and processing information necessary to execute a customer's request for service.
Change Order - Subsequent Charge - Applies for changes in existing service such as changing a local access line or trunk from hunting to non-hunting or to resequence hunting numbers, and applies for each order or change of a telephone numbers associated with local access line/trunk service or Remote Call Forwarding.
Local Access Line Charge - Applies for the connection of each Local Access Line in addition to the Service Order charge.
Central Office Connection Charge - Applies for the work associated with establishing or changing line connections in the central office. One Central Office Connection Charge applies to each line connection established or changed.
2. Primary Interexchange Carrier (PIC) Change This refers to an arrangement whereby a customer may select and designate an Interexchange
Carrier to access, without an access code, for interLATA and intraLATA intrastate calls. Charges apply per line or trunk, per carrier changed.
Single line customers requesting a PIC to only one line or trunk will incur the per line charge. Multiline customers requesting a PIC to more than one line or trunk in a single request will incur the per line charge for the first line and the additional line charge for each additional line or trunk.
3. Rates 1. Service Connection Charges [REFERENCE TARIFF NO. 1 FILED WITH THE OHIO PUCO FOR CURRENT RATES] 2. Primary Interexchange Carrier Change Charges [REFERENCE TARIFF NO. 1 FILED WITH THE OHIO PUCO FOR CURRENT RATES] 8.7. Direct Inward Dial (DID) Numbers
1. Description DID numbers are required for use with various products as defined in this tariff. DID line numbers can be ordered individually or in blocks of 20 or fraction thereof on a month-to-month basis. The customer is responsible for providing intercept on assigned but unused telephone numbers associated with 2-Way DID. DID Numbers-Additional 20 can be ordered per group of 20 of fraction thereof. The DID Number Additional 20 NRC applies when the additional block of numbers is ordered with the initial order.
2. DID Number Rates Rate information is available in the applicable Tariff for this service. 8.8. Digital Trunking Service (DTS) 1. Digital Trunking Service Description
Provides for digital access from the customer’s premises to the central office via a DS1 (1.544 Mbps) connection. This connection provides the equivalent of 24 access lines between a customer’s
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premises and a central office that can be used as Wide Area Telecommunications Service (WATS), or as PBX trunks, which may or may not include Direct Inward Dial (DID). Digital trunking service is provided in a base capacity of 24 channels. A non recurring charge applies in addition to the applicable Service Connection Charges for each facility established or added. Changes or rearrangements of channels are charged a service change charge for each channel changed, in addition to the applicable Service Connection Charges. 1. DTS Local Channel
Provides 1.544 Mbps digital trunking and the local distribution channel between the serving central office and 24 channels.
2. DTS Local Access Provides for the communications path between the customer’s designated premises and the serving wire center of that premises.
2. Digital Trunking Service Rates FCC Line Charges, Federal USF End User Charges, FCC Line Port Charges, And all applicable local, state, and federal taxes, charges and surcharges are in addition to the monthly rates and charges. Specific rate information is available in the applicable Tariff for this service.
8.10.1. Toll Denial Service
1. Description Toll Denial Service is a central office arrangement whereby calls dialed over an individual
exchange service or a PBX trunk, to other than the local service area, are either automatically routed to the customer’s attendant position or the calling person receives an announcement. Toll Denial Service will not allow 1+, 0+, 0–, 101XXXX, 700 code toll calls, or calls to Toll Free Code (e.g. 800, 866) service codes.
8.10.2. Blocking of Calling Party Number (CPN)
1. Description When Caller ID is activated on a customer’s line, the CPN of incoming calls is displayed at the called Customer Premise Equipment (CPE) during the first, long silent interval of the ringing cycle. Per line blocking of CPN is available upon request, at no charge, to the following entities for lines over which the official business of the agency is conducted, including those at the residences of employees/volunteers, where an executive officer of the agency registers a need for blocking and provides the required certification to Sprint: a) private, nonprofit, tax exempt, domestic violence intervention agencies and b) federal, state, and local law enforcement agencies. The CPN will not be transmitted from a line equipped with this capability. Per line blocking is operational on a continuous basis but can be deactivated by the customer by dialing an access code immediately prior to placing a call. Line blocking customers can unblock their CPN information on a per call basis, at no charge, by dialing an access code (*82 on their touch tone pad or 1182 from a rotary phone) immediately prior to placing a call. A customer may prevent the delivery of their calling name and/or number to the called party by dialing an access code (*67 on their touch tone pad or 1167 from a rotary phone) immediately prior to placing a call. The access code will activate per call blocking, which is available at no charge. If the calling party activates blocking, the CPN will not be transmitted across the line to the called party. Instead, customers will receive an anonymous indicator notifying the Caller ID customer that the calling party has elected to block the delivery of their name and telephone number. The blocking of CPN will not be provided on calls originating from Customer Owned Pay Telephones. If the Caller ID customer also
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subscribes to Selective Call Rejection, the calling party will be routed to a telephone company recording advising the caller that the called party will not accept calls whose CPN
2. Rates Rate information is available in the applicable Tariff. 8.10.3. Billed Number Screening 1. Description
Billed Number Screening provides a means for blocking most collect calls and/or third number calls from being charged to an account. The following options are available.
Third Number Collect Third Number/Collect
2. Rates Rate information is available in the applicable Tariff. 8.10.4. Selective Call Screening 1. Description
Selective Call Screening is designed to restrict certain types of billing from a line that originates a call. The screening is designed to inform the operator services provider about special characteristics with the line. Under this arrangement, the operator services provider processes the operator-assisted, and/or operator-handled, and/or automated operator-assisted originating call so that the call will conform to one of the allowable types of billing, which could be those which conform only to billing as collect, billed to a third number, or billed to a calling card.
2. Regulations 1. The Company assumes no liability for calls completed by any other entity or carrier or
operator services provider as long as the screening code accompanies the call forwarded to the other entity. The Company is responsible for properly handling calls, which are selectively screened and are not carried over any other entity's network or facilities.
2. Customers subscribing to Selective Call Screening Service are responsible for all toll charges billed to their lines for calls that are not carried solely over the Company's Facilities.
3. Rates Rate information is available in the applicable Tariff. 8.10.5. Call Trace
1. Description Call Trace enables a customer to initiate a trace of the origin of the last incoming call by dialing an activation code. If a trace is successful, the Company’s equipment will record the incoming call detail (date, time, telephone number). The results of the trace will be disclosed to a law enforcement agency. Call Trace is available where facilities permit.
2. Rate Rate information is available in the applicable Tariff. 8.10.9. FCC Line Port Charge (End User Access Complex)
FCC Line Port Charges are applied in addition to the FCC Line Charge when end users are provided certain single or multi line local business exchange service where the cost of the line port exceeds that of a basic analog line port.
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8.10.10.Telecommunications Service Priority (TSP) System 1. Description The TSP System is a service that provides for the priority provisioning and/or restoration of
National Security Emergency Preparedness (NSEP) telecommunications services. The TSP system applies only to NSEP services, which includes Switched Access facilities and local exchange and intrastate services and provides the Company with a guide to the sequence in which services are to be provisioned and/or restored.
All facilities that can be identified by a unique circuit identifier can be provisioned for TSP service by the Company.
The Executive Office of the President is empowered with the authority to receive, evaluate and process requests for NSEP TSP Services. The Executive Office of the President, through the TSP Program office as its administrative branch, makes the priority level assignments and issues the TSP authorization code reflecting the priority assignments associated with the Customer's request. The Customer initiates the request for TSP service from the TSP Program office through an agency of the federal government. The Customer then provides the TSP authorization code, in addition to all other details necessary to complete the order, and submits it to the Company for appropriate action.
2. Rates Rate information is available in the applicable Tariff. 8.5.1. Operator Assistance
When customers request that a call be handled in such a manner that operator assistance in completion of the call is necessary, such as alternate billing, person-to-person services, operator dialed or requests other special handling of the call, Operator Assistance surcharges apply as set forth within. Busy Line Interrupt: Upon request of a calling party the operator will interrupt the call on the called line only if the calling party indicates an emergency. Busy Line Verify: Upon request of a calling party the Operator will verify a busy condition on a called line. The operator will determine if the line is clear or in use and report to the calling party. Operator Dialed: The end user places the call without dialing the designated number, although the capability to do it himself exists. The end user will dial "0" for local calls and long distance calls and then requests the operator to dial the called station. Person-to-Person: Calls completed with the assistance of a Company operator to a particular person, station, department, or PBX extension specified by the calling party. Charges may be billed to the calling station, called station (collect),or a third number. Station-to-Station: Refers to calls other than person-to-person calls billed collect or to a calling card or third number. Calls may be completed with or without the assistance of a Company operator.
8.5.3. Directory Assistance Call Completion After receiving a number by accessing Directory Assistance the customer has the option of having their call completed by either an operator or by depressing a specific digit on a Touch Tone telephone. The DACC option is only available if the calling number and the number requested to be dialed are in the same metropolitan calling area. Calls to Non Published telephone numbers are not eligible for DACC. DACC is not available from Coin telephones. The charge for DACC is in addition to the Directory Assistance charge.
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Calls to Directory Assistance Call Completion from lines of customers who have been certified by a registered physician or recognized agency as unable to use a directory because of a physical handicap are not subject to charge.
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IV: Basic Business Line Service 8.1. Local Exchange Service Local Exchange Service consist of services furnishing switched communication in connection with one-
way and/or two-way information transmission points within a Local Calling Area offered pursuant to this tariff. Local Exchange Services provide a Customer with a connection to the public switched network which enables the Customer to:
1. receive calls from other stations on the public switched telephone network; access the Company's Local and IntraLATA Calling Services as set forth in this tariff;
2. access intraLATA, interLATA, intrastate, interstate and international calling services provided by other certified common carriers;
3. access the Company's operator and customer service center for service related assistance; access toll-free telecommunications services such as 800, 888, 877 NPA; and access 9-1-1 service for emergency calling.
Local Exchange Service provides an individual access line for the transmission of two way switched voice or data communication within a local calling area. The individual access line is the connecting facility between a Customer’s premise and a serving central office that provides Customer access to the switched network for placing and receiving calls. The individual access line also enables the Customer to access the service of long distance carriers.
The Company's service can not be used to originate calls to other telephone companies' caller-paid information services (e.g., 900, 976). Calls to these numbers and other numbers used for caller-paid information services will be blocked by the Company's switch.
1. Basic Business Service The monthly charge for Local Access Line service includes unlimited local calling within the Home
Exchange and Local Calling Areas. Touch Tone service provides for the origination of calls by means of instrumentalities equipped for
tone-type signaling. There is no charge associated with Touch Tone service. FCC Line Charges, Federal USF End User Charges, and all applicable local, state, and federal taxes,
charges and surcharges are in addition to the monthly rates and charges.
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Shaded area reflects total channels utilized for each combination
V: (T-1 BUNDLE) Sprint Custom Access Solutions sm
8.11.1. Sprint Custom Access Solutions sm 1. Description
Sprint Custom Access Solutionss m is designed for the utilization of multiple voice and frame relay combinations over a single 1.544 Mbps facility. Sprint Custom Access Solutionssm includes frame relay channels and the use of a digital access and cross connect system (DACS) located in a Telephone Company wire center. The channels designated for frame relay will be routed to a frame relay switch through the DACS to a customer designated location. Sprint Customer Access Solutionss m is limited to the frame relay and DACS capability, and voice channels must be obtained separately. The frame relay bandwidth selected by the customer will determine the UNI port connection and PVC committed information rate provided. One PVC, with throughput equal to 50% of the UNI port connection, is provided with each Sprint Custom Access Solutionss m arrangement. For example, when the customer selects a Sprint Custom Access Solutionss m arrangement for 10 voice channels and 512 Kbps frame relay service, a PVC with a CIR of 256 Kbps will be provided. Sprint Custom Access Solutionss m is designed to accommodate the voice and frame relay channel combinations identified below. The frame relay portion of Sprint Custom Access Solutionssm is designed as part of a voice/frame relay combination, with concurrent voice and frame relay availability. The customer is responsible for providing the voice capability.
Voice
Channels 256 Kbps
(4 Channels) 384 Kbps
(6 Channels) 512 Kbps
(8 Channels) 768 Kbps
(12 Channels) 6 10 12 14 18 8 12 14 16 20 10 14 16 18 22 12 16 18 20 24 14 18 20 22 N/A 16 20 22 24 N/A 18 22 24 N/A N/A 20 24 N/A N/A N/A
Sprint Custom Access Solutionss m will be provided over a 1.544 Mbps facility for connection to the Telephone Company's wire center equipment and frame relay network via a digital access and cross connect system. The provision of Sprint Custom Access Solutionss m requires terminating equipment (e.g., channel service unit) at the customer's designated premises to allow for the appropriate voice and frame relay channels. The customer is responsible for providing and maintain ing the terminating equipment at the customer's designated premises. Sprint Custom Access Solutionssm includes the full bandwidth of a 1.544 Mbps facility, and cannot be provisioned over fractional DS1 channels. The following features are provided with Sprint Custom Access Solutionssm voice channels at no additional charge to the customer:
(A) Caller ID - Number Only Provides the customer with the telephone number of the calling party and is intended solely for the use of the Sprint Custom Access Solutions subscriber.
(B) Sprint Custom Access Solutionssm Provides the customer with interstate and/or intrastate Dial-1 Message Telecommunications Service (MTS) described in the Company’s Intercity Telecommunications Services Tariff
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PUCO No. 2 and interstate Business Schedule at www.sprint.com/ratesandconditions. Customers must choose one of the following options: Option 1: 2000 Minutes Block of Time: Provides the customer with up to 2000 interstate
and/or intrastate Dial-1 minutes per month at no charge. Additional Dial-1 minutes will be charged a flat non-distance sensitive per-minute rate as specified in the Company's toll tariffs. Block minutes will be applied in the following order to qualified domestic Sprint long distance usage: (1) dial 1 outbound and (2) toll free. No international usage can be applied to the block minutes. Block minutes will be applied to jurisdictions in chronological order within service types (1) and (2). All calls will be billed in sixty second increments. Rates apply 24 hours a day, everyday. Block minutes that have not been used at the end of Customer's billing cycle will not carry over to the next month. No minimum usage or term is required. Charges do not include taxes, surcharges, regulatory program charges, local access, operator services, or other applicable non-usage charges. Additional monthly recurring charges may apply for interstate and international toll-free services and features
Option 2: Provides the customer with a flat per minute of use rate for all Dial 1 interstate and/or intrastate usage. This rate applies 24 hours a day, every day. Additional in-state fees may apply. Carrier property tax of 1.08% and Carrier Universal Service charge will apply. A per minute surcharge may be applied to calls originating in the U.S. and terminating to a non-U.S. mobile phone number.
The following optional features will be provided upon customer request at no additional charges to the customer. (A) Hunting - the following hunting arrangements are available: 1. Line Hunting Regular
The hunt for an idle line starts with the called line in a prearranged group and ends with the last line in the group, completing the call to the first idle line encountered. Unless the first line is called, only a portion of the group is hunted.
2. Line Hunting Circular Permits a complete hunt sequence over all the lines in a prearranged group. If no idle line is encountered, the hunt will continue until it reaches the line that was originally called.
3. Line Hunting Preferential Some or all of the lines in a hunt group may have an associated preferential hunt list. This hunt list permits a pre-hunt over a subset or preferential group of lines before hunting through the multiline hunt group.
(B) Call Forward Busy/No Answer Permits the forwarding of incoming calls when the customer's line is busy or remains unanswered after a designated number of rings.
2. Rate Regulations (A) The service period for Sprint Custom Access Solutionss m is one, two, or three years. All
Sprint Custom Access Solutionss m arrangements will begin in month one. If the customer requests that service be disconnected prior to the expiration of the service period selected, a 100% penalty will be assessed for the remaining months of the term.
(B) Customers may upgrade a Sprint Custom Access Solutionssm arrangement without incurring termination liability penalties under the following circumstances:
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(1) The order for the disconnect of the existing Sprint Custom Access Solutionssm and the order for the upgraded service arrangement must be received at the same time, with no lapse in service between the installation of the new service and the disconnect of the existing service.
(2) The upgraded service is provided between the same customer and central office locations as the discontinued Sprint Custom Access Solutionssm service.
(3) The service period of the upgraded service is equal to or greater than the service period of the existing Sprint Custom Access Solutionssm.
Rate decreases will automatically be applied to the monthly recurring rates for the remainder of the service period. If the customer does not specify renewal terms in writing 90 days prior to the expiration of the service period, the existing Sprint Custom Access Solutionss m rates in effect at the time of expiration will automatically continue. The customer can terminate Sprint Custom Access Solutionssm at the end of the service period with no penalty or obligation to continue the service.
(C) The provision of Sprint Access Custom Access Solutionss m requires that a combination of voice and frame relay channels, as set forth in 8.11.1. preceding, remain in service. Should the customer elect to disconnect either the voice or frame relay channels provided, the entire Sprint Custom Access Solutionss m arrangement must be disconnected and applicable termination liability penalties will apply.
(D) Service Rearrangements When a Sprint Custom Access Solutionss m is rearranged, a charge equal to one half the
nonrecurring installation charge for that Sprint Custom Access Solutionss m arrangement will apply. Service rearrangements are changes to existing (installed) services which do not result in either a change in the minimum period requirements or a change in the physical location of the point of termination at the customer designated premises. Changes in the physical location of the point of termination are treated as disconnects and starts, and will be assessed the full nonrecurring charge associated with the Sprint Custom Access Solutionss m arrangement selected.
(E) Cancellation Charges When a customer cancels an order for Sprint Custom Access Solutionss m, cancellation charges, as set forth following, will be calculated using the nonrecurring charges associated with the Sprint Custom Access Solutionss m arrangement being cancelled. The Cancellation Charge will be a percentage of all nonrecurring charges associated with the order, or that part of the order being canceled. This percentage is calculated by dividing the number of days from the date on which the Company confirms to the customer that the requested service can be provided through the cancellation date by the number of days in the agreed upon service interval. The Cancellation Charge is then developed by multiplying the nonrecurring charges associated with installation of the canceled service by the calculated percentage.
(F) Special Construction charges may apply where facilities and/or operating conditions do not permit the provision of Sprint Custom Access Solutionss m and the customer desires the Company to provision the Sprint Custom Access Solutionss m.
3. Application of Rates The rates and charges for Sprint Custom Access Solutionssm cover all associated service components (i.e., UNI port connection, PVC, and use of the DACS equipment). The Sprint Custom Access Solutionss m rates are set forth in Section 9.11.1 following, and are in addition to any applicable rates and charges set forth in other sections of this tariff. The applicable rates for Sprint Custom Access Solutionssm include monthly recurring rates and nonrecurring charges, both of which are billed in advance.
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4. Rates and Charges The Sprint Custom Access Solutionssm rates are set forth in Customer’s Order and are subject to change. Customer should reference the applicable Tariff filed with its local state Public Utilities Commission for current rates. The applicable rates for Sprint Custom Access Solutionss m include monthly recurring rates and nonrecurring charges, both of which are billed in advance.
VI. VOICE BUNDLE Priority Solution
8.11.2. Priority Solution 1. Description
Priority Solution is a bundle service that includes basic business service Local Access Lines, Call Waiting, Caller ID with Name, Anonymous Call Rejection, Call Forwarding, Caller ID for Call Waiting, and Dial-1 domestic long distance. This service is available to business customers at the same customer location, where technically feasible, and is subject to the availability of facilities. Priority Solution is available for one-year, two-year and three-year commitment periods. Customers must subscribe to a minimum of two lines. Commitment periods can be extended by the customer at any time during the term of the plan. The number of months accrued in the current plan will apply toward the new plan selected. At the end of the commitment period, the customer's commitment period will be automatically renewed unless the customer requests conversion to the prevailing month-to-month rates for basic business service Local Access Lines and the individual Custom Calling Services features. If a customer disconnects any portion of their Priority Solution service prior to the expiration of the current commitment period, the customer will be billed 100% of the monthly charges for the remaining portion of the committed term. The following Hunting arrangements are available at no additional charge.
1. Line Hunting Regular The hunt for an idle line starts with the called line in a prearranged group and ends with the last line in the group, completing the call to the first idle line encountered. Unless the first line is called, only a portion of the group is hunted.
2. Line Hunting Circular Permits a complete hunt sequence over all the lines in a prearranged group. If no idle line is encountered, the hunt will continue until it reaches the line that was originally called.
3. Line Hunting Preferential Some or all of the lines in a hunt group may have an associated preferential hunt list. This hunt list permits a pre-hunt over a subset or preferential group of lines before hunting through the multiline hunt group.
(b) Sprint Custom Access Solutionssm Message Telecommunications Service (MTS) Provides the customer with interstate and/or intrastate Dial-1 Message Telecommunications Service (MTS) described in the Company’s Intercity Telecommunications Services Tariff PUCO No. 2 and interstate Business Schedule at www.sprint.com/ratesandconditions. Customers must choose one of the following options: Option 1: 2000 Minutes Block of Time: Provides the customer with up to 2000 interstate
and/or intrastate Dial-1 minutes per month at no charge. Additional Dial-1
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minutes will be charged a flat non-distance sensitive per-minute rate as specified in the Company's toll tariffs. Block minutes will be applied in the following order to qualified domestic Sprint long distance usage: (1) dial 1 outbound and (2) toll free. No international usage can be applied to the block minutes. Block minutes will be applied to jurisdictions in chronological order within service types (1) and (2). All calls will be billed in sixty second increments. Rates apply 24 hours a day, everyday. Block minutes that have not been used at the end of Customer's billing cycle will not carry over to the next month. No minimum usage or term is required. Charges do not include taxes, surcharges, regulatory program charges, local access, operator services, or other applicable non-usage charges. Additional monthly recurring charges may apply for interstate and international toll-free services and features
Option 2: Provides the customer with a flat per minute of use rate for all Dial 1 interstate and/or intrastate usage. This rate applies 24 hours a day, every day. Additional in-state fees may apply. Carrier property tax of 1.08% and Carrier Universal Service charge will apply. A per minute surcharge may be applied to calls originating in the U.S. and terminating to a non-U.S. mobile phone number.
All applicable local, state and federal taxes, regulatory fees and surcharges apply in addition to the rates specified for this service.
2. Rates The Network Access Surcharge , and all applicable local, state, and federal taxes, charges and surcharges are in addition to the monthly rates and charges. Customer is advised to reference its Order and current Tariff for applicable rate information.
Classic Solution 8.11.3. Classic Solution 1. Description
Classic Solution is a bundle service that includes basic business service Local Access Lines, Caller ID with Name, Anonymous Call Rejection, Call Forwarding, Three-Way Calling, Return Call-, and Dial-1 domestic long distance. This service is available to business customers at the same customer location, where technically feasible, and is subject to the availability of facilities. Classic Solution is available for one-year, two-year and three-year commitment periods. Customers must subscribe to a minimum of two lines. Commitment periods can be extended by the customer at any time during the term of the plan. The number of months accrued in the current plan will apply toward the new plan selected. At the end of the commitment period, the customer's commitment period will be automatically renewed unless the customer requests conversion to the prevailing month-to-month rates for basic business service Local Access Lines and the individual Custom Calling Services features. If a customer disconnects any portion of their Classic Solution service prior to the expiration of the current commitment period, the customer will be billed 100% of the monthly charges for the remaining portion of the committed term. The following Hunting arrangements are available at no additional charge:
1. Line Hunting Regular The hunt for an idle line starts with the called line in a prearranged group and ends with the last line in the group, completing the call to the first idle line encountered. Unless the first line is called, only a portion of the group is hunted.
2. Line Hunting Circular
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Permits a complete hunt sequence over all the lines in a prearranged group. If no idle line is encountered, the hunt will continue until it reaches the line that was originally called. 3. Line Hunting Preferential
Some or all of the lines in a hunt group may have an associated preferential hunt list. This hunt list permits a pre-hunt over a subset or preferential group of lines before hunting through the multiline hunt group.
(b) Sprint Custom Access Solutionssm Message Telecommunications Service (MTS) Provides the customer with interstate and/or intrastate Dial-1 Message Telecommunications Service (MTS) described in the Company’s Intercity Telecommunications Services Tariff PUCO No. 2 and interstate Business Schedule at www.sprint.com/ratesandconditions. Customers must choose one of the following options: Option 1: 2000 Minutes Block of Time: Provides the customer with up to 2000 interstate
and/or intrastate Dial-1 minutes per month at no charge. Additional Dial-1 minutes will be charged a flat non-distance sensitive per-minute rate as specified in the Company's toll tariffs. Block minutes will be applied in the following order to qualified domestic Sprint long distance usage: (1) dial 1 outbound and (2) toll free. No international usage can be applied to the block minutes. Block minutes will be applied to jurisdictions in chronological order within service types (1) and (2). All calls will be billed in sixty second increments. Rates apply 24 hours a day, everyday. Block minutes that have not been used at the end of Customer's billing cycle will not carry over to the next month. No minimum usage or term is required. Charges do not include taxes, surcharges, regulatory program charges, local access, operator services, or other applicable non-usage charges. Additional monthly recurring charges may apply for interstate and international toll-free services and features
Option 2: Provides the customer with a flat per minute of use rate for all Dial 1 interstate and/or intrastate usage. This rate applies 24 hours a day, every day. Additional in-state fees may apply. Carrier property tax of 1.08% and Carrier Universal Service charge will apply. A per minute surcharge may be applied to calls originating in the U.S. and terminating to a non-U.S. mobile phone number.
All applicable local, state and federal taxes, regulatory fees and surcharges apply in addition to the rates specified for this service.
2. Rates The Network Access Surcharge , and all applicable local, state, and federal taxes, charges and surcharges are in addition to the monthly rates and charges. Customer is advised to reference its Order and current Tariff for applicable rate information.
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VII: ADDITIONAL SERVICES FOR VOICE BUNDLES DSL SERVICES The following Sprint Business DSL Services (“DSL Services”) terms and conditions (“Terms and Conditions”), together with the General Terms and Conditions for Service posted at www.sprint4business.com govern the Sprint provision of Sprint Business DSL Services to Customer as specified in the Order form (the “Order”). Unless expressly provided otherwise, if a conflict exists between the General Terms and Conditions for Service and these Terms and Conditions, these Terms and Conditions will control. 1. Sprint Installation Services. For Sprint-provided installation of DSL Services, the following applies:
1.1 Sprint Responsibilities. Sprint will perform the following services: A. A site survey (if required);
B. Provide a list of requirements and a Customer pre-installation checklist (to be confirmed by Customer at each Customer Premise before installation, “Customer Premise(s)” will include any location, whether residential or commercial, where Sprint is required to install DSL Services for Customer); and
C. Install the equipment and software necessary to initiate the DSL Services. Sprint reserves the right to employ third parties for the actual on-site installation.
1.2 Limitation of Liability. Except for its negligent or willful acts or omissions, Sprint is not be responsible for any personal injury or property damage that is caused by or related to the installation of the DSL Services.
1.3 Customer Responsibilities. In addition to Customer’s responsibilities set forth in the General Terms and Conditions for Service, Customer agrees as follows: A. Customer grants Sprint all necessary consents and permissions necessary to install the
Equipment, as defined below, necessary for Sprint to provide DSL Services to Customer.
B. Customer warrants and represents that it owns the Customer Premises or Customer has received permission from the owner of the Customer Premises to allow Sprint to make any changes to the Customer Premises needed to install the Equipment and provide the DSL Services to Customer and that the use of the equipment space and associated facilities, conduits and rights-of-way comply with all applicable laws, rules and regulations, as well as any existing leases or other contractual agreements or rights of others.
C. Customer grants to Sprint or its subcontractors a license to enter the Customer Premises during normal business hours Monday through Friday to perform installation, repair or maintenance services in support of the DSL Services.
D. Customer is responsible for configuring its Local Area Network (“LAN”), if applicable, so that the DSL Services are available to Customer’s end users at a Customer Premises. Customer is responsible for configuring Customer equipment to interface with the DSL Services, including, but not limited to, PCs, printers, other routers, switches, servers and hubs. Customer will be responsible for any custom configurations of its xDSL router that are different from the Sprint standard installation configuration. Sprint will not be responsible for interference with the performance of DSL Services caused by Customer’s configuration of its xDSL router.
1.4 Installation Interval. A. Customer agrees that the installation is complete if the post-installation performance check
that Sprint conducts, confirms that an end-user at Customer’s Premises may properly access the Sprint Network via the DSL Services. If Sprint determines that the test is successful at
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the time of installation, Sprint will consider the Customer as "In Service” and Sprint will bill activate the Customer as of the In Service date.
B. The provisions of this Section 1.4 will not apply if the installation is delayed or precluded by events beyond Sprint’s control, including, but not limited to, inaccurate or incomplete information provided by the Customer, faulty Customer equipment or facilities, inaccessibility to Customer Premises or wiring closets, delays in Customer’s responsibilities, Customer initiated changes in installation date, or other circumstances beyond Sprint's control, including acts of God.
2. Provision of Services. 3.1 Performance. Sprint will provide the DSL Services to Customer through the Sprint network
and Sprint may provide access to the Sprint network from the Customer Premise either directly or through a third party provider.
3.2 ADSL Services. ADSL Services are a subset of the DSL Services that Customer may order from Sprint. “ADSL Services” means asymmetric digital subscriber line. A version of DSL in which data flows in (downstream) faster than it goes out (upstream)
3.3 IDSL Services. IDSL Services are a subset of the DSL Services that Customer may order from Sprint. “IDSL Services” means digital subscriber line based on integrated services digital network (ISDN) technology.
3.4 SDSL Services. SDSL Services are a subset of the DSL Services that Customer may order from Sprint. “SDSL Services” means symmetrical digital subscriber line in which data flows in (downstream) and out (upstream) at the same rate. For SDSL Services, Customer will designate on its Order if Customer requires a fixed speed for SDSL Services or if Customer will accept a maximum/minimum speed for SDSL Services (subject to the pricing on Attachment A) based on actual availability at the Customer Premise. Sprint will bill Customer on the basis of the highest speed of the SDSL Services ordered by Customer and available at a Customer Premise.
4. Customer Use of DSL Services. 4.1 Customer will not make any illegal use of the Services and will conform to Sprint’s acceptable
use policy as modified from time to time that is available through Sprint’s website http://www.sprint.net/abuse.html.
4.2 Customer will not permit or allow others to: (i) abuse or fraudulently use Services, including, but not limited to, unauthorized or attempted access, alteration, or destruction of the Sprint’s customers or other authorized user’s information; (ii) use Services in such a manner that causes interference, or tampers with another customer’s or authorized user’s use of the Sprint network; or (iii) use DSL Services in a manner that violates the Sprint acceptable use policy.
4.3 Customer may not resell the Services without the written consent of Sprint. Additional terms and conditions may apply.
4.4 If Customer fails to comply with this Section, Customer releases Sprint from all liabilities or obligations (including any warranty or indemnity obligations) and Customer will indemnify Sprint for all costs or damages that Sprint incurs as a result of Customer’s failure to comply.
5. Equipment Warranty. Sprint warrants that the equipment purchased by Customer for DSL Services (the “Equipment”) will be in good working order and will conform to the requirements necessary to provide DSL Services on the date of installation. During the first year after installation, Sprint will provide replacement Equipment at no charge if the Equipment purchased by Customer fails to perform properly due to Equipment failure that is not caused by or related to (1) Customer damage, (2) third parties, (3) failure to maintain a suitable environment for the Equipment, or (4) changes in Customer’s hardware or software that conflicts with the Equipment. Sprint will provide Replacement Equipment within a commercially reasonable time period after Customer notifies Sprint.
6. Prices; Additional Charges. The Sprint DSL Services Monthly Recurring Charge (MRC) does not include taxes, surcharges, regulatory program charges, or applicable federal and state non-usage fees.
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7. Availability of DSL Services. DSL Services are subject to availability as determined solely by Sprint. Customer must meet each of the requirements set forth in the DSL welcome packet. Should these requirements not be met prior to a date scheduled for Sprint-provided installation and cause the installation to be delayed, Sprint may charge Customer a fee for each additional installation attempt.
8. Sprint Early Termination. Sprint may, without liability, terminate the DSL Services (and Customer will not be responsible for termination liabilities) if: (1) DSL Services are not available in Customer’s geographic location; (2) Customer equipment is incompatible; (3) Sprint encounters Equipment installation difficulties; or (4) during or after the installation of the DSL Services at Customer’s Premises, Sprint determines that the DSL Services will not perform according to Customer’s Order for DSL Services.
9. Customer Early Termination. Customer may terminate this Order, or an individual DSL line, before the end of the Term, but Customer will pay a termination liability for each DSL line cancelled by Customer. The termination liability is as follows:
TERM OF DSL SERVICES TERMINATION LIABILITY One Year $300.00 Two Year $600.00 Three Year $900.00
10. Network Information. The Sprint network gathers information about Internet usage such as the sites visited, session lengths, bit rates, and number of messages and bytes passed. Sprint uses this information in the aggregate. Sprint may share this aggregated information with other parties from time to time. Sprint will not disclose any personally identifiable information regarding Internet usage without Customer's consent unless compelled by court order, subpoena or to protect its broadband services and facilities.
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VIII: PRI (Primary Rate Interface) BUNDLE 5.12.4 PRI SOLUTION A. Description PRI Solution is a bundle service that includes Integrated Services Digital Network-Primary Rate
Interface (ISDN-PRI) (Local Channel and PRI Interface), and Caller ID (number only) for a flat monthly rate, with Dial-1 domestic long distance service as specified following. This service is available to business customers at the same customer location, where technically feasible, and is subject to the availability of facilities.
PRI Solution is available for one-year, two-year and three-year commitment periods. Commitment periods can be extended by the customer at any time during the term of the plan. The number of months accrued in the current plan will apply toward the new plan selected.
At the end of the commitment period, the customer's commitment period will be automatically renewed unless the customer requests conversion to the prevailing month-to-month rates.
If a customer disconnects any portion of the PRI Solution service prior to the expiration of the current commitment period, the customer will be billed 100% of the monthly charges for the remaining portion of the committed term.
The following hunting arrangements are available at no additional charge: 1. Line Hunting Regular
The hunt for an idle line starts with the called line in a prearranged group and ends with the last line in the group, completing the call to the first idle line encountered. Unless the first line is called, only a portion of the group is hunted.
PRI Solution includes PRI Solution Message Telecommunications Service (MTS). A per minute of use rate applies for all Dial-1 domestic calls, which provides the customer with a flat per minute of use rate for all Dial 1 interstate and/or intrastate usage. This rate applies 24 hours a day, every day. Additional in-state fees may apply. Carrier property tax of 1.08% and Carrier Universal Service charge will apply. A per minute surcharge may be applied to calls originating in the U.S. and terminating to a non-U.S. mobile phone number. The intrastate per minute of use rate is specified in Price List Section 1.8.4, Priority Solutions, of the Company's Intercity Telecommunications Services Tariff PUCO No. 2. The applicable interstate per minute of use rate is specified in the Company's interstate Business Schedule at www.sprint.com/ratesandconditions. All applicable local, state and federal taxes, regulatory fees and surcharges apply in addition to the rates specified for this service.
5.10. INTEGRATED SERVICES DIGITAL NETWORK-PRIMARY RATE INTERFACE (ISDN-PRI) 5.10.1 Description ISDN – PRI is a high speed end-to-end digital switched service that provides PBX and host
computers access to switched services via an ISDN central office. The service can carry voice, data and video simultaneously. Traffic can be inward, outward or a combination of both. This is controlled by the Customer’s CPE.
A standard service consists of up to twenty-three "B" (Bearer) channels and one “D”(Delta) channel at a total speed of 1.544 Mbps. The D channel is used for signaling and can usually handle an additional 19 ISDN services containing 24 B channels. The local channel may be a DS1 with clear channel capability. A PRI Service Change Charge applies for changes or additions of one or more channels to existing trunk groups on each PRI service, per occasion, per trunk group in addition to any applicable Change Order-Subsequent Charge.
5.10.2 ISDN – PRI Required Service Components A. PRI Local Channel:
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Provides the local distribution channel between the Central Office and the Customer's premise, as well as the Central Office termination for either PRI Custom or PRI National ISDN products.
B. PRI Local Interface: Provides the multiplexing to support up to twenty-three B-Channels at 64 Kbps and one D-Channel for signaling also at 64 Kbps.
5.10.3 ISDN-PRI Optional Service Components/Features A. PRI TIE Line Termination: Allows Tie Line calls to be directed to and originated from the ISDN PRI B channels. B. PRI Name Display:
Allows incoming name display on compatible customer-provided equipment. C. PRI Intercommunications Group: Allows PRI B channels to connect to a Centrex system or another PRI service that originates in
the same central office. This feature is offered on a per trunk group basis. D. PRI D Channel: A D channel may be designated as a Backup D channel for another D channel that provides
signaling and control for one or more ISDN PRI connections. Enables the customer to complete calls to a busy station without continually redialing. Certain
equipment restrictions may apply. E. PRI Call-by-Call/Integrated Service Access Feature Capability: Allows the customer to dynamically allocate the use of channels for ISDN-PRI. The customer
may also choose voice or data transmission on a per call basis and may choose to subscribe to more services than channels. The Customer Premises Equipment signals the local central office as to which type of service to access for each call.
F. 2 B-Channel Transfer: Allows the central office switch to establish a call directly to the final destination and release the
trunks going in and out of the forwarding device, when otherwise two trunks between the Central Office and the original device would be employed for the duration of a call when the call terminates at a given location and is then forwarded to another location.
5.10.4 ISDN-PRI Standard Features A. Call by Call for Trunk Groups:
Allows the circuit switched voice and data services enabled on a PRI service to share B channels and arrange them as a single trunk group. This allows incoming and outgoing circuit switched voice and data calls to utilize B channels on a call by call basis.
B. Caller ID: The number associated with incoming calls will be passed to the customer's CPE, including
numbers associated with calls to PRI DID numbers. The feature is provided on a per trunk group basis only and is offered in appropriately equipped central offices.
C. Clear Channel Capability: Each B Channel is a 64Kbps Clear channel. Calls over the network may either be 56 kbps or 64
kbps depending on the public network in place between the PRI service and the terminating end of the call.
D. D Channel Control Capability: Provides the capability for a single D channel to provide signaling and control functions for
multiple PRI services, leaving the 24th channel on those PRI services available for incoming and outgoing calls. For those PRI services, 24B channels may be ordered.
E. Dedicated Trunk Groups:
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Allows all 23 channels (24 where technology permits), or a subset thereof, to be used as stand alone trunk groups. Each channel is capable of handling incoming or outgoing circuit switched voice or circuit switched data.
F. Direct Inward Dialing Signaling: Permits incoming dialed calls from the exchange network to reach a specific number serviced by
customer-premises equipment without the assistance of an attendant. DID numbers are r equired at the charges set forth in 9.7.
G. Equal Access Calling: Allows the Customer to preselect an Interexchange Carrier for each circuit switched voice or
circuit switched data trunk group. H. PBX Station ID Capability: Allows the stations user's number to be transmitted over the PRI D channel from DID equipped
CE PBXs. This number is provided by the originating station and must have an associated DID number working in the central office.
5.10.5 Rates Customer should reference its Contract or applicable Price List for quoted or current rates.
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IX: CENTREX SERVICE Centrex Service is a central office communications system package provided on individual access lines from Company central office equipment where technically feasible . The service provides local exchange access, interexchange access, intrasystem communication, and standard features. Customers subscribing to Centrex Service II with 26 or more Centrex Service II access lines may subscribe to Centrex Service II under an Individual Case Basis (ICB) contract. A. Definitions Abbreviated Dialing: Allows station abbreviated dialing (i.e., 3, 4, or 5 digit dialing) to other station members within the same customer group. Auto Answer Back: Allows any incoming call to the Primary Directory Number of the set to be automatically answered after four seconds. Call Forward Universal Busy No Answer. Allows a customer to have incoming calls to a station automatically forwarded to a predetermined telephone number, either on all calls and/or busy calls and/or calls not answered. Call Hold: Allows the station user to hold one call for any length of time provided neither party hangs up. The station user may also place other calls while a call is on hold. Call Transfer: Allows a station to transfer an incoming call to another extension. Call Waiting Cancel Call Waiting: Informs a station user, while on an established call, that a second call is waiting. Cancel Call Waiting allows a station user to prevent, on a per-call basis, any incoming calls from call-waiting on his or her line. Incoming calls to the station are given busy treatment. This feature ensures that call-waiting indication tones will not interrupt important calls or disrupt data transmissions. Direct Inward Dialing Allows for incoming calls from the exchange network to reach a specific station. The calling party dials the seven-digit directory number to reach the station. Direct Outward Dialing: Allows a station user to place external calls to the exchange network by dialing the access code (usually the digit 9), receiving an optional second dial tone, then dialing the external number. Last Number Redial: Enables the station user to redial the last called number by pressing a single key rather than dialing the entire number. Speed Call Short (10): Provides for the calling of up to 10 numbers by dialing an abbreviated code. Station Hunting (sequential, circular, multiline): Allows a call to be routed to another telephone number when the called station is busy. Three-way Conference with Consultation Hold and Transfer: Allows a station user to call a third party to conference the third party in, notify the third party of a call being transferred or consult with the third party while the other party is on hold. Touch Tone: A central office provided tone network signaling arrangement for origination of telephone calling. B. Service Description: A. Centrex Service II is provided subject to the availability of facilities and central office equipment as determined by the Company. B. Centrex Service II does not include terminal equipment on the customer’s premises. Provision of the telephone instruments or other equipment is the responsibility of the customer. Some features require specific customer provided customer premises equipment (CPE). In addition, not all CPE will support all features. C. Directory Listings are furnished in accordance with the rates and regulations specified in Section U6 of this tariff. D. Service Charges as specified in Section U4 of this tariff apply to the services offered in this section and are in addition to the Service Establishment Translation Charge. For feature changes after the initial installation, the Service Order Charge will apply in addition to applicable nonrecurring charges. E. The minimum service period for Centrex Service II is one month, unless customers select a 1 year or 3 year TDP.
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F. The quality of transmission for calls utilizing call forwarding or conferencing may vary depending on the distance and routing involved. G. Directory Assistance charges, as specified in Section U3 of this tariff, apply to Centrex Service II. H. Call Forward-Universal, Busy, and No Answer shall not be used to extend calls on a planned and continuing basis to intentionally avoid the payment in whole or in part of message toll charges that would regularly be applicable between the station originating the call and the station to which the call is transferred nor shall it be used to simulate rotary service from the Company central office. Each Centrex Service II access line allows for the forwarding of one call at a given time. I. Temporary Suspension of Service (Vacation Service), as specified in Section U2 of this tariff, is not allowed for Centrex Service II. J. Not all Centrex Service II features are compatible with one another. Some combinations of features will not work when applied on the same Centrex Service. K. Centrex Service II is not offered in conjunction with key or PBX trunk local exchange service.access line. L. The assignment of telephone numbers and the sequence of the numbers assigned to a Centrex Service II are made at the discretion of the Company. The Company does not guarantee to provide telephone numbers arranged in a consecutive manner. If the customer requests telephone numbers under a special numbering arrangement to be terminated in a Centrex Service II customer group, then additional recurring and non-recurring charges may apply as determined under an ICB arrangement. M. Centrex Service II is not provided in association with Local Measured Service, residential lines, or Payphone Line Service. N. All exchange access lines terminating in a Centrex Service II system must be served by the same central office or associated remote switch. O. The rates and charges applicable to Region Call also apply per Centrex Service II access line. P. The Company shall not be liable, directly or indirectly for damages, unless caused by gross negligence of the Company in failing to maintain reasonable standards of maintenance and inspection and exercise reasonable supervision. C. Standard Features The Centrex Service II access line rate includes the following features, however the customer may select which features are activated on a per line basis. Abbreviated Dialing Auto Answer Back Call Forward - Universal, Busy, and No Answer Call Hold Call Transfer Call Waiting – Cancel Call Waiting Direct Inward Dialing Direct Outward Dialing Last Number Redial Speed Call Short (10) Station Hunting Three-Way Conference with Consultation Hold and Transfer Touch-Tone Service D. TERM DISCOUNT PLAN (TDP A. Term Discount Plans (TDPs) are available for Centrex Service II, and provide the customer with discounted rates. The customer must agree to a minimum service commitment period for Centrex Service II when the TDP is established. The customer must order a TDP in writing to the Company. A TDP may be ordered based on the following plan options: Plan A: 1 Year Plan B: 3 Year
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B. The customer must specify the length of the initial service period at the time the service is ordered. When a customer converts to a TDP, no Service Establishment Translation Charge is applied toward Centrex Service II facilities in-service at that time. If a customer moves from a month to month plan to a TDP, or upgrades from a 1 year TDP to a 3 year TDP, then no Service Establishment Translation Charge is applied. C. If a TDP customer disconnects service prior to the end of the TDP, the customer is liable for 100% of the payments remaining for the remainder of the term plan. If Charges Applicable Under Special Conditions were applied to the service being terminated, any termination charges associated with those services will also apply. D. Rate increases or decreases will automatically be applied to the monthly term plan rates for the remaining term of the TDP. If Company initiated rate increases to any rate element or combination of rate elements causes the charges for the entire Centrex Service II under the TDP to increase by 10% or more annually, then the customer may cancel the TDP without incurring termination liability charges provided that the customer notifies the Company within 30 days after the effective date of the rate increase. E. TDP commitment periods can be extended by the customer at any time during the term of the plan, up to a maximum of 3 years. The number of months accrued in the current plan will apply toward the new plan selected. However, charges under the new TDP commitment period will apply only on a go-forward basis. F. Upon expiration of the TDP service commitment period, the customer may subscribe to a new TDP at the prevailing rates set forth in the Tariff or applicable Price List. At the end of the TDP service commitment period there is no automatic renewal of the TDP, and the rates will convert to the prevailing month to month rates unless the customer selects a new TDP. G. Customers under a TDP who change physical locations will not be subject to termination charges if the customer subscribes to a new Centrex Service II TDP at the new location. However, the number of months accrued in the current plan will not apply toward the plan selected for the new location.
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X: MISCELLANEOUS A: FONCARD Rates, terms and conditions applicable to Foncards may be found in Schedule 11 at
www.sprint.com/ratesandconditions. B: TOLL FREE Rates, terms and conditions applicable to Toll Free services may be found in Schedule 11 at
www.sprint.com/ratesandconditions. C: HOSTING (ANS)
Domain Name Registration All customers are required to have a unique domain name which must be registered a unique with a centralized registration agency, such as InterNIC. The Domain Name is maintained on a DNS server by Sprint. Customer is respons ible for paying registration fee assessed by the registration agency. Domain Name Service (DNS) Sprint provides both primary and secondary DNS. DNS is used to map a domain name (such as www.sprint.com) to an IP Address and to map an IP Address to a domain name. The primary domain is the one registered with the regulating body which governs the use of IP addresses. Secondary DNS is required by the governing body and provides redundancy in the event the primary DNS server is inaccessible. Sprint offers optional Primary DNS, which means a customer can have its own Web address or domain name (e.g., www.yourname.com) without having to maintain and administer a DNS server.
Web Hosting Web hosting provides with on-line storage of customer data, documentation, web pages and / or files allowing internet uses to access them.
Basic Features Web Hosting Service Offerings Feature Small Medium Large Disk storage HTML FTP
20MB
50MB
100MB
Data Transfer per month (website traffic allocation)
1GB (50,000 pages at 20k per page)
2GB (100,000 pages)
5GB
CGI/Script processing
Customer has own scripts directory
Package with basic business applications and database capabilities
Package with basic business applications and database capabilities
Backup Weekly Weekly Daily Log/Reporting Weekly Daily Daily Domain Name Service PERSONAL PERSONAL PERSONAL Search engine Netscape verity Netscape verity Excite Site access for adding content
FTP FTP FTP
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Web Hosting Feature Descriptions Disk Storage Space. Disk storage space refers to the amount of server disk storage specifically allocated to the customer's account. This space is used to store HTML files, graphics, audio clips, POP mail messages and other files that make up the customer's website, as well as the contents of their FTP and script directories. Each of Sprint's Web Hosting Packages include a specified allotment of disk storage space The price varies depending on the number of package selected by the customer. HTML. Hypertext Markup Language (HTML) is the basic programming language for static (text and graphics) information on the Web. The customer's end users can view the HTML pages from the customer's site. FTP. Visitors to the customer's website may upload and/or download files using File Transfer Protocol to their own computer. Downloads may be secured with a password, anonymous (without a unique ID and password) or controlled, where anonymous access is limited to specific files and directories. Data Transfer. Includes outbound traffic from a Web site, with the exception of e-mail. Sprint's Web Hosting Packages include a specific allotment of free data transfer. The price varies depending on the number of package selected by the customer. CGI Script Support. CGI (common gateway interface) scripts are often used to accomplish interactive tasks that are not supported by basic HTML. Customers have access to a personal local directory in which they can place their own custom (CGI) scripts. This directory can be used to set up scripts such as online forms, a "hit" counter or guest book. Remote File Access. Customers have access to their account via FTP to set up and maintain their website. Customers can work on HTML documents, graphics and scripts locally, then upload files to the website when ready. NOTE: Customers with Microsoft FrontPage extensions installed should use only the FrontPage publishing feature to transfer files. Search Engine . Sprint offers complete search engine capabilities for the Netscape and Microsoft server platforms. Auto Response. This service allows customers to automatically provide a generic response to incoming e-mail messages. Back-up. Sprint provides digital tape backup of files with secured but accessible storage. If a customer's Web authors should accidentally corrupt files on the site, Sprint can restore the site to its previous "clean" condition within a brief period of time. C) Performance and Fault Reports : Customers subscribing to Sprint's this service are provided Performance and Fault reports to assess the overall operational performance of the network. The reports are available by logging into a server managed by Sprint through a web-based interface (browser application). 2. Term The initial term for the Service will commence on the date services are installed and available.
3. Prices Prices are stated on the Order. Prices are fixed for the Initial Term. In the event of a price increase,
Customer may terminate the Agreement with 60 days notice.
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4. Delivery Sprint shall use reasonable efforts to schedule the delivery of the services in order to accommodate
delivery date specified on page 1.
5. Responsibilities of Sprint Sprint shall use reasonable efforts to deliver scheduled services specified on pages 1 and 2. 6. Responsibilities of Customer A. Customer Access: Customer must have or purchase private line, Frame Relay or ATM connection from the customer's premises, directly to a Sprint Point of Presence (POP) for the Dedicated IP service to work. This service is not provided to the customer as a part of the terms and conditions of this agreement. B. Hardware or Software: Equipment or software is not provided to the customer as a part of the terms and conditions of this agreement. Customer shall be responsible for the selection, use and compatibility of hardware or software used for the services. Sprint reserves the right to disconnect the services if hazard, interference, or service obstruction is identified and not corrected by the customer.
C. Acceptable Use: Customer shall not nor shall it permit or assist others to abuse or fraudulently use Products and Services, including but not limited to the following: 1. Obtaining or attempting to obtain service by any means or device with intent to avoid payment; or 2. Unauthorized access, alteration, destruction, or any attempt thereof, of any information of another Sprint customer by any means or device; or 3. Using the services so as to interfere with the use of the Sprint network by other customers or authorized users, or in violation of the law or in aid of any unlawful act; or Using the services in a manner not in accordance with generally accepted rules of Internet conduct as adopted and modified by Sprint. Sprint’s Acceptable Use Policy may be updated from time to time and it is the customer’s responsibility to ensure adherence to said policy as located at www.sprintsvc.net Upon the occurrence of any of the above, Sprint may suspend its performance and/or terminate the Agreement with no further obligation to Customer. a. Limitation of Liability
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A. Sprint will not be liable, for protection from unauthorized access of Customer's transmission; or for unauthorized access to or alteration, theft, or destruction of Customer's data files, programs, procedure, or information through accident, fraudulent means or devices, or any other method. B. Sprint will not be liable for claims or damages resulting from or caused by: (i) Customer's fault, negligence or failure to perform Customer's responsibilities; (ii) claims against Customer by any other party; (iii) any act or omission of any other party; or (iv) services furnished by a third party. C. Sprint will not be liable under any circumstances for any indirect, incidental or consequential damages, including, but not limited to lost profits, even if Sprint has been advised of the possibility of such damages. 8. Indemnities A. Sprint will not be liable for all loss, liability, damage and expense, including reasonable counsel fees, caused by: 1. Negligent acts or omissions of officers, employees, agents, or contractors of Customer which result in claims and demands for damages to property or for injury or death to persons, including payments made under any Worker's Compensation Law or under any plan for employee's disability or death benefits;
2. Any claims arising from information, data, or messages transmitted over the network by Customer including, but not limited to, claims for libel, slander, invasion of privacy, infringement of copyright, and invasion and/or alteration of private records or data. 9. Default/Termination A. "Default" shall mean where Customer becomes subject of a voluntary or involuntary bankruptcy, insolvency, reorganization or liquidation proceeding; or makes an assignment for the benefit of creditors; admits in writing its inability to pay debts when due; or fails within fourteen (14) days after written notice to remedy any breach of these terms and conditions. Upon Default by Customer, Sprint may terminate the services for this purpose. Sprint's actions above shall not waive Customer's obligation to pay for all charges due Sprint hereunder as well as any other damages Sprint may have sustained because of Customer's Default. B. To terminate Products and Services, Customer must provide Sprint with sixty (60) days prior written notice. Customer will pay Sprint the following “Termination Charges” if cancellation of the services is provided with less than sixty (60) days written notice: 1. Fixed Monthly Charges - A lump sum equal to: (i) one hundred percent (100%) of the fixed monthly charges set forth in the Agreement multiplied by the number of unpaid months remaining in the first year of the Initial Term. 2. Usage Charges - An amount equal to the shortfall in any minimum usage commitment set forth on pages 1 and 2. 3. Waived Installation Charges – The amount of any waived installation charges. 10. General
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A. Customer shall not assign or transfer the Dedicated IP and Internet Value Added Services Agreement without the prior written consent of Sprint. Customer may assign the Dedicated IP and Internet Value Added Services Agreement to the acquiring company in the case of a buy-out, merger or acquisition with written notice to Sprint. B. Sprint will not be responsible for performance of its obligations hereunder where delayed or hindered by war, riots, embargoes, strikes (whether of Sprint or others), casualties, accidents, or other occurrences beyond Sprint's control. Sprint shall notify Customer in the event of any of the foregoing occurrences. Should such occurrence continue for more than sixty (60) days, Sprint or Customer may cancel the affected services with no further liability. C. The provision of the services is subject to Sprint's continuing approval of Customer's credit-worthiness. Customer shall furnish financial information as Sprint may from time to time reasonably request to determine Customer's credit-worthiness. D. Any disputes or claims arising out of or related to the Agreement shall be brought within one (1) year of the occurrence. E. These terms and conditions may not be modified except by written amendment by the parties. No agent, employee, or representative of Sprint or Customer has authority to bind the parties to any representation or warranty unless such is specifically included in these terms and conditions, the Agreement, or written amendments thereto. F. Notice to the parties of disputes arising under the Agreement shall be sent by registered mail to the parties to the address shown on the most recent Agreement. All other notices may be sent by regular mail. G. The parties shall attempt to resolve all disputes arising out of or related to the Agreement through good faith negotiations. In the event that the parties cannot reach an agreement, any dispute arising out of or relating to the Agreement will be finally settled by arbitration in accordance with the rules of the American Arbitration Association. The arbitration will be governed by the United States Arbitration Act, 9 U.S.C. Sec. 1, et. seq., and judgment upon the award rendered by the arbitrator(s) may be entered by any court with jurisdiction. H. The Dedicated IP and Internet Value Added Services Agreement, including these terms and conditions, shall be construed and enforced in accordance with, and the validity and performance hereof shall be governed by, the laws of the State where the services are provided. The Dedicated IP and Internet Value Added Services Agreement consists only of the document upon which the parties have affixed their signatures, these terms and conditions and those documents specifically incorporated herein by reference. The Dedicated IP and Internet Value Added Services Agreement is the entire Dedicated IP and Internet Value Added Services Agreement between the parties with respect to the subject matter hereof. No modification, alteration or waiver of any provision hereof shall be binding upon the parties unless evidenced in writing and signed by both parties.
D: EMAIL BOXES
Customer may create e-mail boxes in increments of 10 or 25. The price varies depending on the number of mailboxes selected by the customer.
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E: MESSAGELINE VOICE MAIL The following terms and conditions together with the General Terms and Conditions for Services found at www.sprint4business.com govern Sprint’s provision of MessageLine Voice Mail service (the “Service”) to Customer as specified in the Order form (“Order”). Unless expressly provided otherwise, if a conflict exists between the General Terms and Conditions for Service and these Terms and Conditions, these Terms and Conditions will control. 1. Term and Termination. Sprint will provide the Service on a month-to-month basis. Customer may
terminate the service at any time, for any reason. 2. Payment. Customer agrees to pay Sprint a monthly charge for Service, which will be placed on customer’s
monthly Sprint bill. 3. Charges. Charges for the Service are based on recurring monthly rate, not usage. Sprint may modify the
charges for the month-to-month agreement based on thirty (30) days written notice to Customer. Notification may be either by letter or monthly bill. Sprint reserves the right to modify the terms of this Agreement at any time. If Customer does not agree with the modified changes or terms of the Agreement, as modified, Customer may immediately terminate the service.
4. Limitation of Liability: Sprint’s liability for any negligence, error, mistake, or omission affecting the operation of the Service is limited to a pro rate refund of charge paid by Customer for the Service during the period of time the Service was affected. Any refund must be requested by Customer. Sprint is not responsible for the content of messages, for messages lost due to equipment failure or customer error, or for unauthorized access to Customer’s mailbox caused by Customer’s failure to use a passcode or to adequately protect the confidentiality of Customer’s passcode. SPRINT WILL IN NO EVENT BE LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR CONNECTED TO THE PROVISION OF MESSAGELINE VOICE MAIL SERVICE AND CAUSED BY NEGLIGENCE, ERROR, MISTAKE, OR OMISSION ON THE PART OF SPRINT OR ITS EMPLOYEES OR AGENTS.
5. Termination. Sprint may terminate the Service for nonpayment of charges. However, nonpayment of the Service charges shall not be cause for denial or termination of basic exchange telephone service.
6. Assignment. The Service is for Customer’s use only and may not be assigned. 7. Ownership of telephone numbers. Any telephone numbers assigned directly as a mailbox number remain
the property of Sprint and are not available for number portability.
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