ohio university libraries wikis in libraries: enhancing services, promoting sources, and building...

51
Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F. Boeninger [email protected]

Upload: garey-mcgee

Post on 18-Dec-2015

216 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

Wikis in Libraries: Enhancing Services, Promoting

Sources, and Building Community Internet LibrarianOctober 28, 2007

Chad F. [email protected]

Page 2: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

2

What is a Wiki?

A website in which content can be created and edited by a community of usersStrength of the resource is often dependent on the strength of the community

Page 3: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

3

Wiki as technical documentation

http://codex.gallery2.org/Main_Page

Page 4: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

4

Wiki as fan site

http://lostwiki.abc.com/

Page 5: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

5

Wiki as a web site

http://executiveplanet.com

Page 6: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

6

Wiki as professional organization

http://www.libsuccess.org/

Page 7: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

7

Wiki as human knowledge

Page 8: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

8

What about blogs?

Typically have better RSSReverse-chronological postingSearchable, but results not as usefulCan be browsed, but is limitedAuthored by one or a few

Page 9: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

9

Library Applications

Wikis for internal library communication

Wikis as collaborative tools for the larger organization

Wikis to communicate with library users

Page 10: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

10

Internal Wikis

Departmental communication

Reference Wiki

• Stumper questions

• Assignments

• Library policies

• FAQ’s and links

• Meeting Minutes

Page 11: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

11

Page 12: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

12

Internal Wikis

Wiki content becomes a knowledgebase

Content is keyword searchable

Content can be organized by category to allow easy browsing

Anyone can add/edit/read content regardless of location

RSS feeds available for new edits

Page 13: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

13

Page 14: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

14

Page 15: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

15

Page 16: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

16

Page 17: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

17

Group Collaboration

A library-hosted wiki can put the library at the center of a project

A wiki can be used to bring groups together in a virtual space

Reduce the barrage of email

Example: Learning Communities

Page 18: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

18

Page 19: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

19

Page 20: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

20

External Wiki Applications

Communicate with library users

Wiki as a research guide

• Use to replace traditional html research guides/pathfinders

• Communicate sources to researchers and library users

Page 21: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

21

Traditional Research Guides

Redundancy of resourcesNo interlinkingMultiple edits of the same contentNot searchableNo way to measure useTimely updates are difficult

Page 22: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

22

Wiki as a Research Guide

Previously had 3 research guides• Business Research Guide• International Business Research Guide• Marketing Research Guide

Redundancy of resourcesNo interlinkingMultiple edits of the same content

Page 23: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

23

The Biz Wiki

Organized by area of research needBrowse by category or alphabetSearchable by keywordUsers can edit/add contentInterlinked articles allow for increased access to information

http://www.library.ohiou.edu/subjects/bizwiki/

Page 24: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

24

Page 25: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

25

Page 26: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

26

Page 27: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

27

Page 28: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

28

Page 29: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

29

Dynamic Content

Page 30: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

30

Dynamic Content

Page 31: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

31

“On the Fly” Content

1. Email question from patron

2. Respond to patron3. Similar question via

IM4. Use content of

previous question to create wiki article

5. Answer is out of email and on the web

6. Easier future access to information

Wiki Article

IM Question Answer Email

Reference Email

Page 32: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

32

Page 33: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

33

Adding an Article

Page 34: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

34

Page 35: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

35

Feedback on the Wiki

“You weren’t around, so I showed them the Biz Wiki Guide to Doing Business in Another Country, and they were satisfied.”--Reference Librarian“I had no idea how to find industry financial ratios, so I just searched for ‘ratios’ in the Biz Wiki, and low and behold, you had an article that helped me help the patron.” --Reference Librarian

Page 36: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

36

More Wiki Uses

Student Research WikisFirst-year experience wikiCampus collaborationMulti-disciplinary subjects (Latin American Studies/Women’s Studies/Film)Collaboration among librarians

Page 37: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

37

So You Want a Wiki

Finding a purposeChoosing software of serviceSetting up a wikiCreating a community

Page 38: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

38

Find a Purpose

Wikis are cool, but they’re not the next hula hoop, iPod, or Uggs.What void will the wiki fill?How will it make communication and collaboration easier?How do others feel about the current system?

Page 39: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

39

Choosing Software

http://www.wikimatrix.org/

Page 40: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

40

Locally Hosted Options

Require experience with administrating dynamic websites (php & MySQL)Require a desire to experiment with open source softwareAllow for plentiful options for customizing look and feelData lives on your server

Page 41: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

41

Wiki farms/services

Requires very little technical experienceFree versions can be slowLimited options for customizationNo need to worry about upgradesSupport can vary, but is better than DIY

Page 42: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

42

Setting up a wiki

Populate with existing data or create new contentSeek input from potential users about content and layoutGet/steal ideas from others

Page 43: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

43

Get ideas from others

http://wikiindex.org/

Page 44: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

44

Creating a community

Start with a core group of users to add content and build momentumGet buy-in from others Reference wiki articles in blog posts, emails, and other communication methodsDon’t be a control freak

Page 45: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

45

When is a wiki done?

It’s never doneA static wiki defeats the purpose of a wikiMaintain links, create new pages, edit old ones to insure viability of the wiki

Page 46: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

46

Is a Wiki for You?

Wikis are flexible

Wikis can be adapted to meet your needs

Wikis save time

Wikis require frequent contributions and edits

Page 47: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

47

Wiki Challenges

Getting others to contribute• Faculty, students, other librarians

More content = more maintenanceMaintaining organization and structure with growth of contentDifficult to see new contentSpam, Spam, and more Spam

Page 48: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

48

Wiki Strengths

Extend the reach of the librarian• Promote sources• Teach research skills

Make the job of the librarian easierMake information and knowledge more accessiblePotential for contributing to the academic learning community

Page 49: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

49

Lessons Learned

Have a purpose• Will the wiki offer something new?

Provide structure• A blank wiki is difficult to use

Be flexible• A wiki may be used differently than you

intended

Page 50: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

50

More Lessons Learned

Have reasonable expectations• Your users may not think wikis are as

cool as you do

Be patient• People appreciate innovation, but

need time to adapt to new technologies

Page 51: Ohio University Libraries Wikis in Libraries: Enhancing Services, Promoting Sources, and Building Community Internet Librarian October 28, 2007 Chad F

Ohio University Libraries

51

Questions??