Oleg KulikovBrooklyn, NY 11235

646.725.5258Oleg.Kulikov1987@gmail.com

QUALIFICATIONSOver 6 years of experience in retail sales environment as well as knowledge in SAP, Merchandising procedures and store floor planning.Excellent customer service and communication skills.Proficient in Microsoft Suite, Google Apps suite, Windows, Mac, Android, iOS and comfortable to adapt to any in-house system.

WORK EXPERIENCEAT&T Brooklyn, NYSales Representative/Merchandising Associate April 2016–NowAssisting store Management with visual merchandising deployment and coordination.Consistently achieve and exceed monthly sales quota and maintaining overall high ranking in the store. Ensuring excellent customer service by creating personalized solution to each of my customers based on current AT&T promotions and customer’s lifestyle.

Jay-Harama Community Senior Center Brooklyn, NYComputer Literacy Instructor Jan 2013–May 2016Teach computer based classes and workshops in subjects such as Windows 7/10, MS Office 2007, iPhone, iPad and Mac OS.Set up and troubleshoot PC, Printers, and Mobile equipment for students and personnel in the office.

T-Mobile Authorized Dealer Choice Products Brooklyn NY Store Manager Dec 2014–Oct 2015Under my management store was averaging 225-250 lines with $12,000 in accessory sales each month, which is an improvement of 10% over previous management.Recognized for 20% increase in traffic conversion and net sales Q1 of 2015 and following months of April and June.Supervised employees by training them on a new promotions and sales, tracking their quota progress and coaching in the moment to ensure their success.Managed day to day operations and kept store appearance and product portfolio always up to date in accordance to T-Mobile merchandising guidelines and policies.Utilized inventory scanner to perform monthly physical inventory counts and used SAP system to oversee and minimize any discrepancies.

Assistant Store Manager Jan 2013–Dec 2014 Trained store staff by hosting store meetings to orient and coach staff on new promotions, sales training material and coached them on a Quickview in-house system use.Store equipment and merchandising maintenance. Compiled Excel sheet for easier merchandising and equipment tracking.Managed daily store paperwork.

Sales Representative Aug 2012–Dec 2013Consistently achieved 100% monthly quota in add on features and sales.

Through problem solving and technical skills, was able to troubleshoot basic problems with customer’s devices which reduced the need for excessive exchanges done in the store by 35%.Exceptional customer service, received an award for outstanding customer service and passing multiple secret shops with a perfect score.Built Russian speaking base clientele from a ground up which increased monthly sales and store traffic by 20%.

EDUCATIONGlobe Institute of Technology New York, NYAssociate Degree in Business Management and Computer Applications 2008–2010