ombudsman/ombudsperson/public advocate in pakistan

Institutional Overview of Office of Federal And Provincial Ombudsmen, Pakistan-nudrat mufti

Organizational structure

Jurisdiction/Functions

Public Grievances& Redress (PGR)Rules &Standards

Freedom ofInformation(FOI) Standards

Public Awareness& Outreach

Linkages withCivil Society

ParallelComplaintRedress Systems

. Punjab Office of theOmbudsman Act, 1997,-(Registration,

Regional Offices have been established to cater to the needs of southern and western

NGOs and public representatives are free to approach this office forredressal of grievances

ParallelOrganizationsArei. Wafaqi

Mohtasibii. Banking

Mohtasibiii.Tax

Mohtasi

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Investigation and Disposal of Complaints) Regulations,2005, have been placed on-website www.ombudsmanpunjab.gov.pk.Provide information required by the visitors

areas of the province.-important decisions are sent to the press for publication.

of public nature.

.

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and ifrequested, assist them in drafting their complaints etc.

Provincial Ombudsman of Sindh 1 Presidential order in the year 1983, the provincial assembly of Sindh on 25th September 1991 passed a bill for the establishment of the office of ombudsman. This was later on assented by the governor of Sindh on 23rdJanuary 1992.

Organizational structure


Public Grievances& Redress (PGR)

Freedom ofInformation(FOI)




1 Sindh became the first province to have an institution of ombudsman http://www.ombudsmansindh.gov.pk/

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Rules &Standards

Standards

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Under the organizational structure, POS operates through a Secretariat: Karachi. The Secretariat is headedby a Secretary, reporting to him are a number

The Provincial Ombudsman Sindh investigate compliant againstmal-Administration or unlawful and unreasonable practices andrecommend corrective

The rules and standards for processing of public grievances are in the process of formulation. However, currently, the POS follows the Rules of the Wafaqi Mohtasib (Federal Ombudsman) and is also guided by a two decade

Freedom of information ordinance was promulgated by Sindh Government on 10th of August 2006 which was a replica of FIO-2002 issued by the Federal Government. The Ordinance

-Networking with people-Ombudsman Sindh has also directed allhis regional directorsa)to hold meetings with local civic groups to promote awareness of the role of ombudsman among the

-Engaged themedia and civil society organizations through conferences and other events.- Ombudsman Sindh has directed his regional

Naturally there are parallel complaintsystems, primarily in the judiciary,. Of the administrativesystems, the primary body dealing with complaints of corruption isthe Anti-Corruption

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of Directors (both in the headquarter and in the 13 Regional Offices) and Advisors /Consultants. Currently Regional Offices exist in

measures to the agencies concernedThere is no defined jurisdiction for any office and any aggrieved person can file a complaint in any office of his choice.

institutional history of procedural precedents.

provides for the role of Ombudsman Sindh :“safeguarding the right ofthe applicants of obtaining information to which he has a right of access.”

common citizens.-ombudsman Sindh himself has also held meetings with the local civilsociety groups-PublicationsThe ombudsman Sindh

directors to interact with the members of the Civil Society on regular basis to create awareness .

Establishment 2

2 the public safety commissions envisioned under the 2002 Police Order have barely been established and hence police remains virtually unchecked (and is one of the reasons why the largest number of complaints against a single agency is against the police)

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Badin, Dadu, Hyderabad, Jacobabad,Karachi Central, Karachi East, Larkana, Mirpurkhas, Mithi, NausheroFeroze, Nawabshah, Sukkur and

An online complaint handling facility is being developed on the websitewww.mohtasibsindh.gov.pk

publishes an annual report which is currentlyavailable in printed form-annual reports and other materials are also sent on regular bases to all stakeholders for their study,

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Thatta. The long term goal remainshaving an office in every districts of Sindh.

comments and suggestions.

Provincial Ombudsman of Baluchistan :Established in March 2001 through Ordinance No.VI, 2001.Organizational structure


Public Grievances& Redress (PGR)Rules &

Freedom ofInformation(FOI) Standards




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Standards-Principal Seat-Head Office:Quetta-Three Regional Offices: Being Established At Loralai (Defunct Zhob Division) Nasirabad At Dera Murad

The Ombudsman Have The Same Powers As Are Vested In A Civil Court Under The CPC 1908 (Act V Of 1908),Following Matter Namely;A)Summoning And Enforcing

Procedure-making necessaryinvestigation-No heavy expenses.-Complaints are received in the Secretariat from the petitioners in person or through their authorized representative or by mail.a) Complaints could be received either at the head

Freedom of Information Act Balochistan 2005 to provide fortransparency and freedom of information to ensure for the citizens ofBaluchistan an improved access to public

The findings ofOmbudsman is given wide publicity through print media for public-RegionalDirectors are also utilizing the electronic media -High lights theOmbudsma

Member of-Asian Ombudsman Association-International Ombudsman Institute

No Systems.

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Jamali (Defunct Nasirabad Div) And Kech/ Gawadar (Defunct Mehkran (Div)-Establishment Of Another Reg.Office Khuzdar

The Attendance Of Any Person AndExamining Him On OathB)Compelling The Production Of DocumentsC)Receiving Evidence On Affidavits

office Quetta or during visits of the Provincial Ombudsman Baluchistan and his officers to the District Headquarters.b)Examined in the ComplaintSection”c) Submittedd) Complaint3 incorporated in prescribed Form “B” and registration number is

records and for the purpose to make government more accountable to its citizens.Section-18 Recourse of the Mohtasib4

Section-19 Dismissal of frivolous,

n institution through the regional languages program of Radio Pakistan.-On the direction, they conductedthe tour in far-flung areas and hold

3 For guidance of complainants about procedures for submitting complaints and investigation, detailed information has been displayed at conspicuous place in the premises. It may also be added that Regulations as per provisions contained under section 10(11) of the Ordinance have been framed and since been published in the gazette of Balochistan in December 2005.4 thirty days of the last date of the prescribed time for giving suchinformation or, as the case may be,

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5 Where a complaint instituted is found to be malicious, frivolous or vexatious, the complaint may be dismissed by Mohtasib and fine may be imposed on the complainant

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ombudsman/ombudsperson/public advocate in pakistan

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