February 15, 2019

Mission

To provide exceptional, compassionate care to all we serve.

VisionWe will change lives by nurturing hope, improv-ing health and encour-aging wellness – every person every time.

Inside this Issue• Project 20/20 Update

on page 2!

• Service Excellence!

See page 3!

• Rock on, OMC! See

pages 5 and 6!

OMCNewsThe right care, right here.

CommunityDr. A.K. George speaking at Free Community Education Dinner in Mammoth SpringIn celebration of Heart Care Month, Ozarks Med-ical Center (OMC) Heart Care Services Board Certified Cardiologist, A.K. George, M.D. will the guest speaker at a free community education luncheon on Friday, Feb. 22, at Wood’s Riverbend Restaurant, Mammoth Spring, Ark. The topic will be “Heart Disease Risk and How You Can Prevent It.”

As a cardiologist, Dr. George specializes in diag-nosing and treating diseases of the cardiovascu-lar system. If a person has symptoms of a heart condition, their primary care provider may refer them to a cardiologist. Some of the symptoms may include shortness of breath, dizzi-ness, chest pain, changes in heart rate or rhythm, and high blood pressure.

Dr. George is board certified in cardiology and nuclear cardiology. He completed a res-idency in internal medicine at Cook County Hospital in Chicago. He went on to com-plete fellowships in Cardiology at University of Medicine and Dentistry, in Newark, N.J. and Nuclear Cardiology at Deborah Heart and Lung Center, Browns Mills, N.J.

“American Heart Month is an excellent time to make an important decision to do every-thing you can to reduce your risk factors for heart disease,” said A.K. George, MD, OMC Board Certified Cardiologist. “Early detection of risk factors and lifestyle changes can reduce your risk and a free screening event is the place to get information to help you embark on a healthier lifestyle.”

To learn more about early detection of risk factors and lifestyle changes that can reduce your risk, make plans to attend the free Community Education Luncheon on Friday, Feb. 22, from 12-1 pm, at Wood’s Riverbend Restaurant, 80 Main St., Mammoth Spring, Ark. The lunch is free, but reservations are required. Call 417-257-6793.

2February 15, 2019

Quality

Project 20/20 Update Training this week has included surgery and laboratory core teams. We have had project managers from Meditech on site as well reviewing our progress to date. PAC meeting was well attend-ed on Thursday on good discussion was among the group. Teams not in training have used the time this week for continued build-ing of necessary dictionaries to make everything come together.

One thing that is becoming clearer as we get further into the build is the need for collaboration and standardization among multiple groups. For example, calling the same thing, by a different name, in different locations, only causes confusion when all the records come together in one place. With Expanse, we will have one record for all patients and providers. There will be changes for us all, and very few of us like change. Let’s work together to find the best ways to come together for those we serve. 229 days until Expanse go live as of 2/15/19

Let’s BUILD IT BETTER TOGETHER!

PROJECT 20/20 One View . . . One Record

For general questions, please contact TJ at timothy.temple@ozarksmedicalcenter.com. For providers, please contact Dr. Frase at priscilla.frase@ozarksmedicalcenter.com.

Getting to Know Jennifer Wheeler1) What does #IamOMC mean to you? OMC is a service organization, so to me, it means I am here to help you. Whatever that looks like to my customer, whatever it is they need, I’m here to help. I’m proud to say #IamOMC!

2) What is your favorite place in the world? In my kitchen cooking for my family!

3) What’s a fun fact about you? I love motor sports!

4) If you could get rid of one thing out of this world, what would it be? Anger, hostility, war. I feel like those things all go hand in hand. Imagine what we could accomplish if we all worked together as one team.

5) What is your favorite thing about OMC? The sense of family. Our coworkers become part of our family, we work hard together, celebrate together, cry together. I think that’s what holds the team together, being able to lean on each other just like we lean on our families at home.

3February 15, 2019

SEA Spotlight: Cathy McKeeWhat is a fun fact about yourself? I am a farm girl at heart. I love my chick-ens, ducks and cows.

If you could meet any-one, living or dead, who would you meet? Princess Diana (it’s a girl thing).

What is your proudest moment at OMC? Just re-flecting on moments that my patients have touched my heart, how I’ve grown and become a better person through those moments.

What is one thing on your bucket list? I want to travel to Scotland.

What does Service Excellence mean to you? Trying my hardest to make a difference in someone else’s life by being compassionate, knowledgeable in my job and serving others with with a giving heart.

Service Excellece ConferenceA group of our service excellence leaders received the opportunity to learn more great information about service excellence and will be bringing that back to OMC soon so we can continue to strive to be the em-ployer and provider of choice.

Service

Education Corner Muhammad Faisal Khan, M.D., Board Certified Inter-ventional cardiologist, presented to a class on peripheral vascular disease on February 13 in Willard-Hunter.

February 15, 2019

Quality

4

Almighty God, we stand amazed before

You, for in the times when things are

happening around us that we do not under-

stand, that cause us to feel weak, helpless

and afraid, You are there with us. It is in

these times that You assure us that the situation is in Your

hands. We trust you completely in these situations for not

only are You with us but You grant us strength and wisdom

allowing us to endure the situation and bring glory to You.

You are truly amazing. In your Holy Name we pray, Amen.

Weekly Prayer brought to you

by the OMC Chaplains

Coworkers Facebook Page!Have you joined the OMC Coworkers Facebook page? If not, you can search “Coworkers of Ozarks Medical Center” on Facebook and request to join!

When visiting the Coworkers of Ozarks Medical Cen-ter private Facebook group, check to see if there are any coworkers you need to add to the group.

Thank you to our CRNAsA big shoutout is necessary for our Certified Registered Nurse Anesthetists (CRNAs). CRNAs have the main responsibilities of administering anesthesia and monitoring patients through their surgeries. They also have the task of ensuring that their patients have a smooth recovery after their surgery.

Pictured from left to right: Will Smart, Rick Harris, Landry Strong, Andy Dean, Audry Price, Alecia Breakfield.

Did you know?On the Ozarks Medical Center website, you can now leave reviews on your visit! The review form is located under “For Patients & Visitors” and is in the sidebar menu. OMC strives to position itself as the provider of choice so let us know about your amazing visits!

Thank you, Gloria!Gloria has been taking care of the residents of West Plains and the surrounding communities for 25 years with Riverways Homecare of OMC. Gloria says, “It is such a privilege to care for so many in and around our community, I love them like my family and they become my forever friends.” Thank you Gloria for going above and beyond to care so deeply and do amazing work.

5February 15, 2019

People

You Rock! These individuals’ You Rock cards were shared with Public Relations:

Jenny Keys ~ Case Worker“Jenny is consistently a hard worker. Jenny has helped me learn about coping and providing information on

community resources. I love her and her pleasant attitude. Give her a raise please, she’s tremendous!”~from a patient

Kevin Phegley ~ BHC “Kevin is helping complete annual assessments for one of our CSS teams that temporarily does not have a supervisor. By volunteering to help, Kevin is giving excellent customer service and helping his coworkers

though a difficult time.”~ from a coworker

Andrea, Angelika, and Chelsey ~ BHC Front Desk/Scheduling“These girls covered for me when I needed to go to a personal appointment. We were extremely short handed

that day too! They are the best TEAM!”~from a coworker

DeDe ~EVS“DeDe always goes above and beyond to keep our department clean! She even does extra things for us and never

complains when we ask things. Such an amazing asset to our OB team!”~from a coworker

DeDe ~ EVS“Dede does a great job in the OB department going above and beyond to what we need. She is always super

friendly and asking what more she can do for us.”~from a coworker

Gary Brown ~ Cath Lab “Gary was very professional in doing his job of caring for every patient. He was a wonderful teacher and allowed

a lot of hands on teaching. He was in a great mood and you can tell he really loves his job!”~from a coworker

Bailey Bryan~ ER“Bailey was amazing as a preceptor! She was so knowledgable and you could really tell she cares about her job

and her patients!”~from a coworker

Jessica Barton ~ ICU“During a residency rotation, Jessica went above and beyond answering my questions. She made the environ-ment comfortable right from the start. She was full of knowledge and goes the extra step to make everything

click. She made my ICU experience outstanding!”~from a coworker

6February 15, 2019

You Rock! These individuals’ You Rock cards were shared with Public Relations:

Tamara Koch ~ Scheduling“I called Tamera last minute with requests from Dr. George. She took charge and made sure everything was

done in such a timely manner. She is my go-to gal in scheduling. She is a superstar!”~from a coworker

Janet Blocker ~ Heart Care“Janet is an indispensable member of the Heart Care team. She goes above and beyond to make sure our pa-

tients are scheduled for lists and procedures and is a huge help to the nursing staff. Super star!!”~from a coworker

Bailey ~ ER“We had an SI patient in the ED, who is a minor, that was really anxious about going to a specific facility so

Bailey made sure she got to go to that place. Thanks Bailey!”~from a coworker

Andrea, Chelsey, and Kim “I cannot explain how grateful these girls are. They have compassion, sweet, kind hearts to help me when I

was ready to give up. When a person is ill for reasons they didn’t ask for, it takes that caring person to keep you going. I was lucky to have three people like that! Thanks.”

~from a patient

Mariah ~ CSU“Mariah is always helpful with the dlc process for patients on FF. She always asks the nurses questions for us

when needed and calls us back in a timely manner. Social services greatly appreciates you!”~from a coworker

Regina ~ EVS “Regina is always willing to help and she always does it with a smile on her face. We love her!”

~from a coworker

Elizabeth Cauthen ~ OB“When Elizabeth is working and has down time, she regularly checks with us on Med-Surg to see if we need any

help. She always has a smile and positive attitude. She embodies #IamOMC!”~from a coworker

Nutrition“Even though it was at the end of their shift, nutrition kindly put together a bereavement cart and brought it to

Med-Surg for a family here with a loved one.”~from a coworker

People

February 15, 2019 7

What’s happening at OMCFeb. 19 (6 p.m.): OMC’s Preparing for Breastfeeding Class provides the expectant mother with important information needed to breastfeed her new baby. Call 256-9111, extension 6440 to register or for details.

Feb. 22 (12:00-1:00 a.m.): Feb. 22 (12:00-1:00 p.m.): Community Education Luncheon, Riverbend Restau-rant, 80 Main Street, Mammoth Spring, Arkansas. The speaker is A.K. George, Board Certified Cardiologist, discussing heart care. The lunch is free, but reservations are required. Call 417-257-6793.

Feb. 22 (12-6 p.m.): OMC and Community Blood Center of the Ozarks Blood Drive at OMC Parkway Cen-ter. Walk in, call 1-800-280-5337, or visit https://www.cbco.org/donate-blood/to make an appointment.

Feb. 25-March 1: Free Heart Risk Screening at Rural ClinicsIndividuals may receive a free heart health screening including a lipid panel, glucose, A1C, and blood pres-sure check from an OMC rural health clinic. Additional low cost labs also are available for a minimal fee. Contact one of the clinics listed below for an appointment.

March 1 (12 p.m.): OMC 60th Anniversary and Ribbon Cutting, North Parkway Center.

March 5 (6-8 p.m.): OMC’s Heart Saver Infant CPR Class covers basic resuscitation skills on an infant. Rec-ommended during the third trimester of pregnancy or after the infant is birth to one year old. Call 256-9111, extension 6440 to register or for details.

March 20 (8:00-11:00 a.m.): OMC Laboratory Services will conduct low-cost lab health screenings. Screen-ings available for a minimal cost are CBC, CMP, A1C, Lipid, TSH, PSA, and CA125. No appointment nec-essary. Walk in these locations: OMC Lab Services, OMC Alton, OMC Gainesville, OMC Mammoth Spring, OMC Mountain Grove, OMC Mountain View, OMC Thayer, and OMC Urgent Care Clinic. For more infor-mation, call 417-257-6736.

Quality

Kayly King is from Mammoth Springs, Arkansas, and earned her Masters of Science in Nursing, Fami-ly Nurse Practitioner from Arkansas State University (ASU) School of Nursing in Jonesboro, Arkansas. She also completed her Bachelor of Science in Nurs-ing at ASU.

Prior to coming to OMC, King worked in OMC’s In-tensive Care Unit as a registered nurse. She also was a school nurse for Mammoth Spring School District in Mammoth Springs, Arkansas.

King has practiced at the Alton clinic since Novem-ber 2017. She has been with OMC since June 2012 when she started as a RN with the Intensive Care Unit.

February 15, 2019 8

OMC Cafeteria Lunch Menu Monday: Entrée: Lemon Dill Cod, Bacon Wrapped Pork Loin Starches & Veg: Garlic Potato Wedges, California Mixed Vegetables, Baked Beans, Garlic Breadstick Pizza: Three Cheese Soup: Minestrone or Chicken Tortilla

Tuesday: Entrée: Chicken Alfredo, Healthy Choice Salisbury Steak Starches & Veg: Cheddar Mashed Potato, Cafe Roasted Mushrooms, Green Beans & Tomatoes Pizza: Pepperoni Soup: Loaded Baked Potato or Stuffed Pepper Soup

Wednesday: Entrée: Hot Italian Meatball Sandwich, Chicken Grilled Lemon Sage Starches & Veg: White Rice, Corn, Stewed Tomatoes, Pizza: Meat Lovers Soup: Garden Vegetable or Broccoli and Cheese

Thursday: Entrée: Mongolian Ground Beef w/ Jasmine Rice, Apple Ginger Pork Chop Starches & Veg: Fried Brown Rice, Fresh Carrots w/ Dill, Broccoli Florets Pizza: Pesto Chicken Soup: Tomato Basil or Bacon Corn Chowder

Friday: Entrée: Chipotle Beef & Black Bean Chili, Smoked Italian Sausage Starches & Veg: Au Gratin Potatoes, Green Peas, Chopped Spinach Pizza: Hawaiian Soup: Broccoli Cheddar Cheese or Homestyle Chicken & Rice

Hamburgers and fries at lunch Monday through Friday.The soups will be the same each day of week.

OMC Cafeteria HoursMonday-FridayBreakfast: 7:00 a.m. - 10:00 a.m.Lunch: 11:00 a.m. - 1:00 p.m.Snack Bar: 1:30 p.m. - 4:00 p.m.Dinner: 4:00 p.m. - 8:00 p.m. (Hot Food available 4:00-6:00 p.m.)Holidays & WeekendsBreakfast: 7:00 a.m. - 9:00 a.m.Lunch: 11:00 a.m. - 1:00 p.m.Employees receive a 20% discount on most items in the cafeteria. (Menu subject to change without notice.)

DAILYSalad Bar • Sandwich Bar • Fresh FruitPizza • Desserts • Chips & CandyBottled & Fountain Drinks • Coffee & Hot Chocolate

Did you know there’s an App?Download Bite by Sodexo to see the full menu at the

OMC Cafeteria!