In-store

The Retail Omni-Channel Supply Chain: From Backend to Forefront

Delivery/Collection

Integrated Intelligent Warehouse

In-store Collection Operations

Remote Location Operations

Transport Planningand Execution

Returns Operations and Reverse Logistics

In-store Picking Operations

Dedicated Online Store Operations

One View of Order and Product Delivery

Leverage Digital Technologies to Build Your Next-Generation Inventory Systems

inventory, and capacity utilization determined in real time. Incentivize the customer

Service level and customer experience driven orchestration

Omni-WMS

• Complex mix of orders • Shrinking lead time• Multitude of delivery options• • Continuous operations• Varying pick units• Heavy automation

• Network strategy and planning• Co-existence with automation

• WMS and operational synergy• Upstream, downstream, and

overall systems paradigm

Key enablers

http://on.tcs.com/1M8WFY0 | TCS Retail Forum 6 @TCS_News

Cater to increasing order volumes and shorter delivery windows faster and better

becoming more transparent to the end customer

Creation/Capture

Transmission/Distribution

Scheduling and Prioritization

Picking and Packing

Dispatch/Ready for Pickup

Returns

Track and Trace

Address inventory latency and build next-gen inventory systems by going digital

Returns Strategy

• Network Design • Node Ranging• Source to Customer• Capacity Visibility

Customer Order OrchestrationIncluding Drop Ships

Mobility for better inventory managementand control

Ar ntelligence and Robotics forimproved inventoryaccuracy

Internet of Things totransform inventoryto ‘Smart Stock’

Big Data and Analytics for improveddecision making

One View of Inventory

One View of Customer

Rethink Omni-channel Retail

WMS Renewal

Leverage Digital Technologies to Build Your Next-Generation Inventory Systems

The Visible Supply Chain:Serving Customers Teppanyaki Style

Rethink Omni-channel Retail

:WMS Renewal:

Customer

Ship from Store

Ship from Dark Store Pickup

nt Costs

Intelligent Omni-channel

nt Layer

1 Day to Deliver @ *$10

3 Days to Deliver @ *$8 *$5 Coupon

The Visible Supply Chain:Serving Customers Teppanyaki Style

• Responsive supply chain • Smart Stock

• Real-time inventory analytics

Omni-Channel Leadership

• Integrated operations – planning, ordering, and inventory management

• Network inventory visibility and cost optimization

Cross-channel Capabilities

• Foundational • Centralized inventory

• Single system of truth

One Inventory Platform

• Predictable order mix• Manageable lead time• Limited delivery options• • Planned operational windows• Similar pick units

Traditional WMS

focused execution

Building Blocks of a Successful Omni-channel Supply Chain Execution across Order Lifecycle