Onboardingbest pract ices

Twitter: andrewsmyk

Andrew Smykprogram coord ina to r

ux des igner

Twitter: andrewsmyk

user expectations

Don’t expect mastery

microcopy

It begins with Log Ins

Log In vs Login

Not Loggins

Log In vs Registration

Sign In vs Sign Up

avoid usernames

email address

phone number

Third Party Login

Logical asks

Avoid surprises

Password hints

Retrieve password

Retrieve over reset

Show password

Warn i f Cap Locks

Password variants

Your new password must:

Contain letters, digits and special characters.

A plot.

A protagonist with good character development.

A twist and a happy ending.

Remove CAPTCHA

38% fail on first attempt

Failure rate escalation

Lost conversions

Progressive

Disclosure

Don’t rush completion

Create a flow

Acknowledge the user

Limit confirmations

Avoid last click analytics

Extend to the many

Design with (good) data

Questions?

Thanks!

Twitter: andrewsmyk