ESSJAY ERICSSON – HRMSQMS

ESSJAY ERICSSON – HRMSQMS

Once employee clicks on Query Management System Hyperlink on the Essjay Web Portal Main page, he/she would be prompted for the login details. )Login credentials being same that of Essjay Webportal)

Post validation, the user would be redirected to the main dashboard of QMS having 3 options to choose from1) View Open Tickets (Shows a list of all the tickets raised by the employee that are currently in open state)2) Raise New Ticket (Employee would use this option to raise a new ticket for a Query)3) View Closed Tickets (Shows a list of all the tickets raised by the employee that are currently in closed state)

ESSJAY ERICSSON – HRMSQMS

Once employee clicks on Raise a new ticket, the system would prompt for the details pertaining to query as illustrated in the snapshotEmployee also has an option to attach any document pertaining to his / her claim

ESSJAY ERICSSON – HRMSQMS

Post filling up all the details and pressing the submit button, the system would disburse the following mail to the employee confirming the raising of ticket

ESSJAY ERICSSON – HRMSQMS

As soon as employee raises query on the Essjay Web-Portal the manager / stakeholder associated with the department chosen is intimated and prompted for action as per mail below

ESSJAY ERICSSON – HRMSQMS

Stakeholder may follow the URL received in the email to navigate to the screen as shown in the snapshotThe stakeholder is required to enter the Ticket ID as received in the email and his / her Emp-Id to login and reply to the query

ESSJAY ERICSSON – HRMSQMS

Once the stakeholder logs into the QMS tool, he / she may view the entire thread of the query till date and reply to the query by writing a message and attaching supporting documents if any

ESSJAY ERICSSON – HRMSQMS

Once the stakeholder replies to a query, a intimation email is sent to the employee who had raised the query

ESSJAY ERICSSON – HRMSQMS

The intimation email advises the employee to check the updated status of the query through his / her QMS section on the Essjay Webportal

ESSJAY ERICSSON – HRMSQMS

The employee would need to log into the QMS section of the Webportal and access the “View Open Tickets” section to verify the ticket current status

ESSJAY ERICSSON – HRMSQMS

The employee can view a list of all the open ticketsThe ticket which has been replied by the department manager / stakeholder are marked in “Red” and the tickets that are yet to be replied are marked in “Green”

ESSJAY ERICSSON – HRMSQMS

Kindly Raise an ESCF for the same

The employee may again reply to the query and update the status

ESSJAY ERICSSON – HRMSQMS

The stakeholder would again receive an intimation about the status of the query

ESSJAY ERICSSON – HRMSQMS

Once the stakeholder has the final solution to the query of the employee, h / she can update the query and close the sameOn closure of a query, the employee would not be able to action the particular query any further

Please share the URL of ESCF

ESSJAY ERICSSON – HRMSQMS

The stakeholder is intimated about the closure of the ticket

ESSJAY ERICSSON – HRMSQMS

Post closure of ticket by the stakeholder, the employee is intimated about the same through an automated email notification

ESSJAY ERICSSON – HRMSQMS

The user may check the final closure status of the Ticket under “View Closed tickets” section on the QMS section

ESSJAY ERICSSON – HRMSQMS

Under the “View Closed Tickets” section, the employee can view the list of all the tickets raised by him / her that have been closed

ESSJAY ERICSSON – HRMSQMS

Please use these url :- http://essjayericsson.com/essjay_hrms/ess_escf/index.asp

Clicking on details , will navigate the user to view the complete query thread

ESSJAY ERICSSON – HRMSQMS

End of Slide Show

ESSJAY ERICSSON – HRMSQMS