The One Call Concept

Where do I get

my appliance

serviced?

Where

to buy?

I don’t have

any documents

for my

appliance

I don’t have the

time to get my

appliance

repaired

One Call manages all this and more!

When does

my warranty

expire?

Which

appliance

to buy?

How must does

the appliance

cost at various

stores?

What price

will I get for

my old

appliance?

Should I get an

AMC? How

much will it

cost?

When will the

service

engineer visit?

One Call: A complete appliance management service

One Call helps you with any need across the lifecycle

of the appliance!

Buying/ Hiring

InstallationsRepair &

Maintenance

Pick-Up &

Drop

Warranty

Tracking &

Renewal

AMCsAppliance Data

Selling

…and

much

more!

We understand that it is difficult to find time to coordinate with service centers to

get an appliance repaired, or find time to take a faulty small appliances to the service

centers. So we offer a complete service solution. We register service complaints,

follow up to ensure the brand service engineers visit our customers’ house at a

convenient time, and also offer complementary pick-up & drop facility (we

collect the defective appliance from our customers’ residence/office, take it to the

service center and deliver it back to, once service is complete)

One Call Service Proposition: One-stop-shop

Any decision regarding an appliance needs a lot of attention – right from buying,

maintaining, repairing to even discarding it! One Call takes care of all these small tasks and

related issues for its customers, throughout the lifecycle of the appliance.

Convenience

at Doorstep

We network only with brand-authorized service centers in the city – so that our

customers get reliable service from the right people.

We help customers in buying a new appliance – if they don’t have the time to do

the basic research themselves, our experts can guide them on the products & prices.

We remember appliance details, and track warranties too – so that our customers

get all the free service that they are entitled to, within the warranty period! We even

remind them if their warranty is expiring, and help them renew it, if needed.

Timely

Reminders

Reliable

Service

Buying

Help

How does One Call work?

Once a customer is registered with One Call, catering to any appliance-requirement in his/her house is

solely our responsibility. Here is a gist of how One Call works:

For any appliance requirement, our customers only

have to call our toll-free hotline at 1 800 200 2000

Appliance Service Centre

(Brand Authorized)One Call Database

Buying Help

Service &

Maintenance

Help

Customer

Request

Dig up

customer

information

Appliance Retailer

• Our database stores all information about our customers’ appliances. So whenever customers need

to place service requests to fix a broken appliance, they don’t need to fish for appliance documents.

• In case the customer has an appliance for which an authorized service center is not available, One Call can

get reliable private technicians to fix it for them

• Appliance Details

• Customer Details

• Appliance History

• etc.

Bluetooth headsets

Landline instruments

Mobile phones

Cordless phones

Ipods & portable music

devices

Computers & CPUs

Laptops

Camcorders

Digital cameras

Gaming devices

Car stereos

Digital photo frames

Electric shavers

Foot massagers

Hair dryers/

straighteners

Hands-free

Hard disks

Head massagers

Iron boxes

Printers

Routers

Tape recorders

UPS

KITCHEN APPLIANCES

WHITE & BROWN

GOODS

CONSUMER ELECTRONICS/

APPLIANCES

TVs

Sound systems

Home theater systems

CD & DVD players

DTH systems

Washing machines

Vacuum cleaners

Air conditioners

Air coolers

Air Purifiers

Geysers

Inverters

Gensets

Stabilizers

Food processors

Microwaves & smart ovens

Gas stoves

Refrigerators

Water purifiers

Dish washers & dryers

Water coolers & warmers

Water dispensers

Chimneys

Deep freezers

Electric cookers

Grills

Hand blenders/ choppers

Induction stoves

Juicers

Mixers/Grinders

Toasters

One Call covers every appliance in the house..

…across all brands!

One Call currently

caters to over 150

appliances across

290 brands!

Why One Call?

One Call takes the load off their head – and leaves them ample

time to spend it the way they like!

In today’s fast paced life, most people are highly dependent on numerous gadgets and appliances to

reduce effort and save time. However, buying and keeping these appliances running in mint condition is

time-consuming and a mundane job . Not anymore! With One Call, customers can live easy!

Who can use One Call?

One Call is for all who do not wish to spend personal time on mundane tasks!

In short, One Call is for smart

individuals who would rather

not spend their precious time

on such activities riddled with

bottlenecks!

Here’s what our customers say…

Media Recognition Received

How can one become a member?

Step 1

One can become a member in 2 simple steps:

Choose method of

registration

Step 2

Provide personal details

See next slide for Methods of

Registration

After becoming a One Call member, the services can be used in two

ways:

1. One-time payment: Customers can take up a subscription of

One Call for a period of one year. During this period, they can

use the One Call services any number of times

2. Pay-per-use: Customers also have the option of paying Rs

100/- every time they make use of any of the One Call services

Methods of registration

There are 3 ways of registering with One Call:

Online Registration

www.onecallindia.comOne Call toll free :

1 800 200 2000

One Call Team

We send our people to help

customers with registration, if

they want

We can also complete the

registration over the phone

Customer can register on

our website as well

About Us

The One Call Management Team

K C Anand

Chairman

Anand is one of the pioneers in the field of medical

transcription in India, with his first venture Kaycee’s

Healthsoft already a well-known name in the

industry. A first generation entrepreneur, Anand

believes in nurturing ideas through his group of

companies ‘Capital A’, which currently has 5

companies under its fold in various fields – IT &

healthcare services, consumer services & legal

services.

Prerna Bhutani

CEO

Prerna, an MBA from IIM Lucknow, is

experienced in the field of Marketing, Retail &

IT. She has worked with prestigious corporate

houses like the Tatas (during her stint with TCS),

and Aditya Birla Group (ABG) for over 4 years.

From campus, she was selected for the

prestigious LEAD-LEAP program at ABG, as

part of which she worked as an in-house

consultant for ABG in developing the strategy of

several group companies.

Coordinates

Toll Free: 1800-200-2000

Website: www.onecallindia.com

GF-06 A-South

Block,

Tidel Park, #4,

Rajiv Gandhi Salai,

Taramani,

Chennai - 600 113

Ph: 044-39157325-29

One Call India Concierge Services Pvt. Ltd.,

No 351, 10th B

Main,

Jayanagar 3rd Block,

Bangalore – 560011

Ph: 080-42010707

D-56,

South City - 1,

Gurgaon – 122001

Ph: 0124-4270862

Thank You