one call one click gdrta
DESCRIPTION
Greater Dayton RTA vision and concept of Transportation Resource Call Center.TRANSCRIPT
MVRPCRegional Coordination Committee Meeting
May 14, 2013
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GDRTA”s Vision and Concept Transportation Resource Call Center
Regional Coordination Plan Update
Information Services MVRPC United Way 211 Miami Valley Ridefinders
Bring it all together to meet needs
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GDRTA’s central role…
…Bridging Gaps
Needs
GDRTA at the Center
Solutions
People and Agencies with Needs get Rides
Coordination Workshop FindingsGeneral Acceptance of the concept
Recognition of BenefitsMeeting more needs in better waysMore options for customersBetter use of vehicles and lower costsReduction in duplication of servicesCentral knowledge baseGreater Dayton RTA cannot do it alone
Coordination Workshop FindingsWhat are some of the key features?
People get answers, assistance and rides.Travel trainingBroad agency participationKnowledge of services availableUnderstanding of financial resources availableUse of ITS technologyInvolvement of all partners - state and federal
Coordination Workshop FindingsClarification of key features
Core focus on people and their needsUnderstanding of agency capabilitiesQualifications of providersHow is re-imbursement handled?Broad, inter-agency funding strategiesIntegration of scheduling software
Coordination Workshop FindingsSome Hurdles and Issues
Different databasesClient and funding certificationIntegration of policies and proceduresTraining and educationTracking and monitoringCoordinating same-day and advance scheduling
Coordination Workshop FindingsExpectations of the Call/Click CenterProvide excellent customer service –
“Remember, customers will be costumers”Customer expects comfort and safetyA council to self-regulate the serviceCommunicate with Advisory Groups –
Ideas and concernsTravel training – Incentives for participation
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Key FactorsStrategic PartnersFormalized AgreementsTechnologyTravel TrainingFormal Organizational StructureBroad and Deep Customer Service
GDRTA’s One-Call/One-Click CenterFormal Organizational Structure
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GDRTA’s central role…
…Bridging Gaps
Needs
GDRTA at the Center
Solutions
People and Agencies with Needs
get Rides
Thank You!
i-riderta.org
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