one stop the total service solution for remote device managment
TRANSCRIPT
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ONE STOP
THE TOTAL SERVICE SOLUTION FOR REMOTE DEVICE MANAGMENT
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Overview
• Puts the Service provider/customer back in control of devices in the field
• Reduces downtime, giving uninterrupted & efficient machine availability
• Provides remote meter collection and status notification
• Pro-active notification ensures the correct person is notified of a problem as soon as it occurs
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Overview
Firewall
Internet
Database Server
Web Server
Service TechnicianRemote User
Firewall
Customer Service Desk
OneStop Collection Agent
Customer One
OneStop Collection Agent
Firewall
Customer Two
Dealer Service Desk
Callisto OneStop
SMS Notification
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Web based interfaceAll collected information can be viewed from
anywhere with internet connectivity
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Collection Agent
• Runs as a service on PC / Server at the customer’s site
• Uses SNMP for device detection and information collection
• Device detection and meter reading collection can be scheduled to run daily, weekly or monthly
• Status of discovered devices can be monitored at regular intervals
• Information sent to central Limpio server using HTTP or HTTPS
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OneStop Server
• Runs as a website on Internet Information Server
• Data is stored in MS SQL Server
• Provides :
– Access to collected information
– Status notification services
– Reporting and data export functionality
– Access to all configuration settings
• Site can be branded for individual clients
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Meter Reading Collection
• All available meter readings are collected
• Device usage can be tracked over any period of time
• All information can be reported on or exported
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Device Status Notification
• Collection Agent can be set to detect changes in device status, such as error messages or low toner
• Status events can also be received from SNMP traps
• Change of device status is immediately transferred to OneStop server
• Availability schedules can be set up to show when devices are expected to be online
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Device Status Notification
• Device status updated on receiving notification from the agent
• Notifications can be classified • Error – device flagged as error state• Warning – device flagged as warning state• Other – notification stored, but device status
unchanged• Ignore – notification ignored by system
• Users can be notified by email or SMS for any change of status
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Device Status Notification• Dashboard view provides instant overview of the
current status, as well as historical availability• Ideal for support departments monitoring devices
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Conclusion
• Callisto OneStop provides an efficient method of remotely monitoring device usage and status
• Flexible security model allows same system to be deployed to multiple customers
• Enables the dealer to deliver pro-active service to the customer
• Delivers the ability to reduce costs through just in time consumables
• Reduces overall fleet cost via enhanced availability