1000’s of IT brands.One SureBridge.

There was a better way...During the 80’s, Rick Brown worked as a salesman for an IT reseller that provided various hardware to businesses across Australia. The company itself was quite successful, as was Mr Brown, but throughout his tenure, Mr Brown could see a better way. There was a strong focus on transactions but, as was common at the time, there was little emphasis placed on what happened after a sale.

With that in mind, Mr Brown decided to create his own IT brand with a single focus in mind: create a business that focused on relationships rather than transactions. His theory being that if the company was easy to do business with and offered ongoing assistance to the client after a transaction, sales would look after themselves.

Having launched in 1992, SureBridge IT provides services to clients across Australia, assisting with everything from hardware supply, to full cloud migration, to supplying short and long term IT talent.

One thing we have learned over the years is that flexibility is paramount. “One-size-fits-most” is a feasible option for sweatpants, but not in IT. You have to be better than that.

While the IT industry has evolved beyond recognition since the 80’s, one thing has remained consistent at SureBridge HQ: focus on relationships, and sales will sort themselves out.

If it’s worth doing...Having done business with IT suppliers across the globe, we typically partner with suppliers who have similar values to SureBridge. That is, they are easy to do business with, and supportive of our business and our clients.

The rationale behind this value is simple: our performance goes beyond ourselves. It is reflected in the partners we choose (from hardware providers, to shipping suppliers, to the contractors we place), it is reflected in our conduct after hours, and it is reflected in the not-for-profit activities we commit ourselves to.

If it’s worth doing, it’s worth doing to a World Class standard.

SureBridge is more than work. For the owners, it is a livelihood, for the team members, it is an opportunity, and for clients, it is an experience. It’s never business as usual.

We know what makes great IT systems, and we understand IT problems. We have been audited, we have experienced outages, data loss, and have been temporarily compromised by malicious software (some might say “hackers”). But through the application of what we consider to be the best team in the business, we have built robust systems that are bordering on Godzilla-proof to prevent recurrences of these issues in the future. This experience is then incorporated into the solutions we suggest for our clients.

And it is these reasons why our clients love working with SureBridge.

Cloud Services

Managed Services

Talent on Demand

Licensing Services

We listen in on the IT industry, and test-drive the trends on ourselves.

We develop solutions that empower businesses, based on both internal and client feedback.

In other words, we stay current with the industry to remain relevant in business.

Cloud Services

Managed Services

Talent on Demand

Licensing Services

SureBridge Cloud ServicesThe cloud conversation has been around in a commercial sense since 2006 with the release of Amazon’s EC2 platform allowing small businesses and individuals to “hire” data servers on which to run their own applications. Since then, the conversation has become an avalanche of industry terms and jargon, with rarely enough time to pause and take in the conversation before it changes path.

“People don’t want the power station, they want

the light” - Stephen Fry (referencing Thomas Edison)

The “Cloud” is a mechanism for performing every day computing practices (eg email and applications, back-ups, and archiving data) that are powered by servers located in a data centre, that are leased, rather than purchased outright. You pay for what you use and have no responsibility to maintain the hardware.

Benefits of SureBridge Cloud Services • Full service delivery from migration, to setup, testing, and

management. You don’t have to do a thing.

• Move as much or as little of your IT as you require, be it just email or your backups, or you entire IT operations. Baby steps, or all-in. Up to you.

• The Cloud model is an operational expense offering greater tax advantages than owning equipment outright. Music to the CFO’s ears.

• The SureBridge data centres are World Class facilities, based in Brisbane (CBD and outer Brisbane). No smoke and mirrors here. Physical, local facilities that you can visit.

SureBridge Managed ServicesSureBridge has been providing Managed Services to businesses of all sizes since the 90’s. SureBridge Managed Services allows businesses to spend less time and money on IT training, management, and maintenance by utilising the collective skills of SureBridge IT’s engineers. As a standalone service, or in conjunction with your IT team, a SureBridge Managed Service can keep your IT environment operating at its optimum and potentially eliminate any downtime you may experience.

We provide: • References and testimonials of current clients who utilise our

Managed Services.

• A list of skill-sets of the engineers who will be looking after your systems.

• Our business history, structure, and background of the business.

• A cost comparison between a Managed Service and adding more in-house personnel to your team.

• Versatile contract lengths.

• Service level agreements to guarantee our performance.

Benefits of SureBridge Managed Services • 24 hour monitoring. Keeping watch around-the-clock.

• Rigorous up-skilling program ensures that those working on your IT are as skilled as possible.

• Multiple skills across multiple engineers. This means that you will never experience a skills bottleneck or shortage.

• Flexible price structure to include any or all of the items you need taken care of.

SureBridge Maintenance ServicesSureBridge IT has dedicated resources to ensure that our clients licensing and software contracts are not just compliant, but also that they are being utilised efficiently. Apart from being able to provide our clients with regular notice of expiring licenses, we can assist clients by making sure all software packages are compliant as per the guidelines of the various software vendors.

All part of the service: • SureBridge tracks all contract dates for software and hardware.

• Renewal notices sent to clients six weeks prior to renewal date.

• We consolidate contracts where possible.

• We send reminders if contracts are about to expire.

• We maintain copies of all of your certificates and contracts.

• We provide a list of all contracts and value prior to financial year commencement for budgeting purposes.

• We streamline contract renewals with no interruption to support.

• We follow up any issues with contracts with relevant suppliers.

• We negotiate best pricing on behalf of our clients.

Benefits of SureBridge Maintenance Services • Maximise your licenses. Unused licenses are redistributed before

new ones are purchased, saving you money.

• Our maintenance team knows the rules and regulations governing most software packages, which can save you time.

• By utilising our preparatory audits, clients can avoid software-audit surprises, potentially saving a mountain of money.

Talent on DemandTalent on Demand is a recruiting channel that utilises your relationship with SureBridge. Rather than spending your time sifting through resumes of the few specialists who are available now, we have access to a database of every IT specialist we have ever interviewed. That’s a lot of talent.

The process is quick, painless, and all of the administration is handled by us. Having been in IT since 1992, we have the knowledge to put forward the best fit to your vacancy.

Whether you need senior level managers, engineers with niche skills, or a team of level one IT support, Talent on Demand can facilitate your request.

Regardless of if you require a skill-set for a day or a lifetime, we can match you with the right candidate.

Benefits of Talent on Demand: • Access to hundreds of candidates that SureBridge has been

data-basing since 1992.

• SureBridge takes care of all administration.

• No minimum or maximum tenure. SureBridge can provide talent for a week, a month, or ongoing.

• Extensive range of specialties including project management and analytics.

• Extremely efficient process. Talent placement can be made within one business day.

• Experience ranges from level one support, to executives and senior engineers, and everything in between.

Our formula is very simple.WhEN you CAll uS, you WIll SpEAk To A huMAN BEINg, BASED IN BRISBANE, EvERy TIME. This means that if you have a question about one of our services, need assistance with an issue, or just wish to chat about IT in general, there will be someone to answer your call and respond to your requests. No automation, no robots, no frustration in trying to connect.

WE ARE A pRIvATE, AuSTRAlIAN oWNED CoMpANy. We make decisions based on what suits your needs. We don’t have third-parties controlling our operations which allows us to work with our clients and partners to innovate, evolve and deliver options that solve genuine business issues.

WE ARE EASy To Do BuSINESS WITh. We like to get things done and avoid complications. We work with suppliers who allow us to get on with business. And we operate the same way. You have a business to look after and we respect that, so we ensure our engagements are structured and relevant.

WE BuIlT ThIS CITy oN CuSToMER SERvICE. That may mean a lot of different things to a lot of different people, but to us it is a nonnegotiable, and has been since 1992. With SureBridge IT, you are with humans who enjoy what they do, who are proud of their brand, and are confident in what they can achieve. What this means to you is that we do whatever we can to ensure that the relationship you have with SureBridge is the best you will ever have.

WE BuIlD ThINgS ThAT WoRk.Everything that we provide as an IT brand is built to perform a service to our clients that addresses a genuine business issue. By that we mean we provide services that increase the value of a clients business by saving them time, money, grief, or a combination of the three. We empower businesses and relieve IT frustrations by developing solutions that just work.

WE AIM To BE ThE BRAND ThAT pEoplE TAlk ABouT.Our business growth comes through our client network referring us on to other businesses. We aim to be the brand that continues to provide World Class experiences to our clients that compels them to tell their business partners about us.

In the communityEvery year, SureBridge commits to raising funds for a not-for-profit as decided upon by the SureBridge team. In the past we have supported the AEIOU Foundation, Spinal Injuries Association and the Salvation Army to name a few.

Besides our collective efforts, we support our colleagues who undertake their own not-for-profit activities which have included Movember, and the Mousdash, Shave for a Cure, Ride to Conquer Cancer, Million Paws Walk, and Daffodil Day.

Not-for-profit activities aside, the SureBridge team engage in just about any local activity going. From Corporate Games and Corporate Triathlons, to rowing regattas, to obstacle races such as Tough Mudder and Spartan races, our team is always up to something!

What happens next?If you call within the next 30 minutes...

But seriously, if you find that your current IT systems or personnel aren’t performing how you’d like, or you are considering going down the path of a cloud solution or managed service, drop us a line. We have calculators and tools and various other mechanisms that you are welcome to utilise to determine what is best for your business. We enjoy what we do and we are always happy to have a chat about IT. Contact us anytime.

We are also on:

Suite 5, Level, 165 Moggill Road, Taringa

07 3721 4111

hello@surebridge.com.au

www.surebridge.com.au

Our current partners(Subject to change, growth, and evolution.)

Hardware Partners

Software Partners