WISCONSIN ASSOCIATION OF DIRECTORS OF VOLUNTEER SERVICES

NORTHWOODS STATE CONFERENCE

Conference Info Packet and Registration

2017 WADVS Annual State Convention

June 14 - 16,

Holiday Inn South I-94, Eau Claire, WI

www.WADVS.org

Hosted by Wisconsin Association of Directors of Volunteer Services,

NWWI Region

Network with Healthcare Representatives from

across the State

Explore Retail Market Opportunities

Growth and Learning Opportunities

Featured Speakers Dane Andrew Deutsch is the owner of three businesses (i.e.-Deutsch's Gymnastics,

DCS Netlink IT company, and Leadership Management Development Center), military

man, family man, Character Counts ambassador, and 2002 Wisconsin Republican of

the year. Emphasis on character has been such an important part of Dane’s philoso-

phy of life that he became a national trainer and an ambassador for Character Counts,

educational program. More information can be obtained from:

www.charactercounts.org.

Mary McCormack - Author, International Speaker, Consultant

She has shown thousands of people and organizations how to successfully apply crea-

tive solutions to challenges involving leadership, fundraising, and best business practic-

es. She is President and CEO of Mary McCormack Presentations. Also a member of As-

sociation for Healthcare Volunteer Resource Professionals (AHVRP), Mary has made

great contributions to the Association, and has specialized in business and healthcare

management for over 30 years. She is a regular presenter of Principals workshops for

the American Hospital Association, who has recently published Mary's definitive book

titled: JOINT COMMISSION CONSTANT READINESS: Recommendations for Volunteer Services. In 2008, Mary

presented at the World Association for Nongovernmental Organizations at the World Congress held in To-

ronto, Canada.

Susan Ellis is president of Energize, Inc., a training, consulting, and publishing firm

that specializes in volunteerism. She founded the Philadelphia-based company in

1977 and since that time has assisted clients throughout the world (23 countries) to

create or strengthen their volunteer corps. She has an international reputation as a

passionate advocate for the power of volunteers and those who lead them. Susan is

the author or co-author of fourteen books, several of which have been translated

into Japanese, Taiwanese, French, and Italian. From 1981 to 1987 she was editor-in-

chief of The Journal of Volunteer Administration. She has written more than 120

articles on volunteer management for dozens of publications; has posted a pro-

vocative “Hot Topic” essay on the Energize Web site monthly since 1997; and

writes the national bi-monthly column, "On Volunteers," for The NonProfit

Times (since 1990).

WADVS - Ninety members and growing!

Featured Speakers, cont. Sarah Jones , retail relations specialist Sponsored by GIFT+HOME at Las Vegas Market.

SHOP: PRODUCT, TRENDS & TRADESHOWS Hospital gift shops are evolving rapidly: is

yours ahead of the curve? It all starts with product. Come check what products are

strong sellers in other hospital gift shops. See workable trends that will excite your

customers. Get inspired by styles that will boost your profitability. From personal care

to fashion accessories, inspirational to gourmet -- is your store stocked? Also learn

how to shop a tradeshow most productively. Join us: become the go-to shop in your

community!

ENTER TO WIN a free trip to next GIFT+HOME at Las Vegas Market, July 30 - August 3,

2017! Simply enter your business card with SJones@IMCenters.com for your chance to

win. Entries are limited to Managers/Buyers for gift shops.

One recipient selected to win. Drawing held June 19, 2017; entries must be received by June 16, 2017. No purchase

necessary, void where prohibited. Odds depend on number of entries. Rules available on request. Must be redeemed

between Sunday, July 30 – Saturday, August 3, 2017. Retail value = round trip airfare from your city + 3 nights hotel +

tax.

Jim Adams is a Wisconsin native, spending his early years in the small rural town of

Hixton, Wisconsin. His life journey has taken him from flying model airplanes as a

youngster, to participating in man's greatest exploration, flying to the moon and

back. After completing twelve years as an aerospace engineer, he changed profes-

sions and taught secondary math, physics, computer science, aeronautics, astrono-

my, robotics, and several other courses. After retirement from teaching, he worked

with teachers in graduate programs, mentored and tutored students, and spoke to

young people about aeronautics, space flight, and learning. He is a life-long learner

who enjoys nature photography, flying radio controlled airplanes, working with com-

puters, playing harmonica, guitar, banjo, and being close to family.

Cindy Clark is the Volunteer Services Director at Black River Memorial Hospital

(BRMH), in Black River Falls, WI, and is currently the WADVS president. She has an

Associate’s Degree in Human Resources, Professional in Human Resources (PHR)

Certification and is also certified in Volunteer Administration (CVA). BRMH currently

has 174 volunteers, comprised of Partners, hospice, Personal Emergency Response

(PERS) system – like Lifeline, and transportation. The hospital usually has about 28

Volunteens on board for summer, and some do stay through

the school year. BRMH has four therapy animals: three dogs and a bunny. Cindy and her

dog, Maggie, have been certified in Pet Therapy and making visits for 7 years. Cindy co-

ordinates the Pet Therapy program at Black River Memorial Hospital.

WADVS - Ninety members and growing!

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwjpmNLjuY7TAhVK7IMKHfttDCAQjRwIBw&url=http%3A%2F%2Fwww.chetekalert.com%2Fnews%2Ftop_stories%2Farticle_403ed122-5ef1-11e6-9412-1f2aa3e6f7a7.html&psig=AFQjCNHUHXuyykC

Agenda

Wednesday, June 14th

2:00-4:00 Strategic Planning Meeting

4:00-6:00 Board of Directors Meeting

Thursday, June 15

8:00-8:30 Registration and Refreshments

8:30-8:45 Welcome/Announcements: WADVS President Cindy Clark and Regional Rep Keresa Kilty

8:45-10:45 “Leading with Character First” with Dane Deutsch

10:45-11:00 Break

11:00-12:30 “Time Management Is Priority Management (with a little help from volunteers)” Susan Ellis

12:30-1:00 Lunch

1:00-1:15 Vendor Exhibits Open—Check it Out!

1:15-2:30 Breakout Sessions/Choice of:

“Hot Product Picks for Hospital Gift Shops” with Sarah Jones—Las Vegas Gift Mart

Scores and More with Mary McCormick

“Other Me’s” with Jim Adams

2:30-3:15 Visit the Vendors—Pick Your Favorites

3:15-4:30 Breakout Sessions/Choice of

Gift Shop Best Practices—Sue Plath, Bright Corner Gift Shop, Manager, Regions Hospital, St. Paul, MN and Kathy Picker Caring Heart Boutique,

Manager, Tri County Health Care, Wadena, MN

“Dazzling I.M.A.G.E.S.” with Mary McCormick

”Pet Therapy” with Cindy Clark

4:30-5:30 Visit the Vendors—Shop Till You Drop

5:30-6:30 Social Hour

**Dinner on your own**

Friday, June 16

7:00-8:00 Breakfast Buffet

8:00-9:00 Annual Membership Meeting

9:00-9:30 Break/Check Out/Last chance to visit vendors!

9:30-11:00 Breakout session/Choice of: Facilitated networking: (4) topics at 20 minutes each.

Recruitment/Retention Auxiliary/Boards/Advisory Committees

New/Innovate Volunteer Roles Motivating a younger generation

11:00-12:30 “Gems from the Heart” with Mary McCormick

12:30 Silent Auction/Drawings/Evaluation

WADVS - Ninety members and growing!

Join us on a journey to credibility. This annual event provides healthcare volunteer resource professionals the oppor-tunity to think differently about their role in the overall delivery of care and identify best practice from leaders in the field.

While enjoying a conference packed with valuable tools, you can connect with peers who do the same type of work you do, learn best practices, and network in a casual environment. Earn continuing education professional education hours to maintain your CAVS.

Program Description

WADVS - Ninety members and growing!

Leading a Life of Character

This presentation, titled, “Leading a Life of Character,” focuses on why each person can be their best by leading themselves as a whole person with “character first.” Only then can they discover real significance and success in their own lives. In turn they will find that they can lead others with character first as well. So many leaders today get caught up in reading books, making lists (that supposedly contain secrets) and attending seminars that focus on the “soft skills” like leadership, teamwork, communication, etc., but in the end fail to focus on “character.” Character is the one attribute that each leader requires to lead their organi-zation from success to significance; from chaos to structure; and from a culture of self-entitlement to a cul-ture of trust, ownership and servant leadership. As a Dr. John C. Maxwell founding partner, trainer and coach, Dane endorses what John says, “There’s no such thing as business ethics - there’s only ethics.” Join Dane as he leads you on a multimedia journey of life and teaches you why ethics (or character as he likes to say) is the key to a healthy life that every leader needs to grow their family and organization from success to significance. Smile On!

GEMS FROM THE HEART: Seven Secrets How to Live a Joy-Filled Life Everyday!

Surviving isn’t enough to ensure happiness in today’s fast-paced world. Come learn how to truly thrive by turning the gems of life lessons into life growth! With her experiences with cancer, divorce, remarriage, and volunteerism, Mary engages the hearts and minds of her audiences in a unique, memorable manner. She encourages people to develop their personal potential for happiness, and life balance through humor and audience interaction. The program focuses on interpersonal development that helps healthcare volunteers work effectively with their peers, patients, families, and other staff. This keynote is guaranteed to give par-ticipants the strategies they need to work and live with joy, passion and enthusiasm!

DAZZLING I.M.A.G.E.S: Innovative Recruitment Strategies That Work!

If you need more auxilians in your program…if you need specialized volunteers…if you need individuals for those hard-to-fill shifts…this interactive seminar is for YOU! Come explore the I.M.A.G.E.S. of Strategic Re-cruitment to learn how to create a dazzling plan that works in this new age of volunteerism!

SCORES AND MORE: The Five Star Concept for Empowering Service Excellence!

How can volunteer administrators train others how to become the SERVICE HOSPITAL in their community where every customer is treated like family and where first class service is the norm rather than the excep-tion? It all starts with understanding and empowering healthcare service excellence that will positively im-pact and improve customer service scores! Improve your hospital’s scores and become Super Stars in your organization! This session teaches ways to be extraordinary in service excellence by empowering each per-son to be solutions-oriented. Learn how to both recognize who our customers are and what they want to exceed expectations…every time. Inspire others by sharing "success stories" and envision what you could do to change lives forever!

Why Attend?

96 % of attendees, rate the WADVS annual state convention as a good or excellent experience.

SHOP: PRODUCT, TRENDS & TRADESHOWS

ENTER TO WIN a free trip to next GIFT+HOME at Las Vegas Market, July 30 - August 3,

2017! Simply enter your business card with SJones@IMCenters.com for your chance to

win. Entries are limited to Managers/Buyers for gift shops.

One recipient selected to win. Drawing held June 19, 2017; entries must be received by

June 16, 2017. No purchase necessary, void where prohibited. Odds depend on num-

ber of entries. Rules available on request. Must be redeemed between Sunday, July

30 – Saturday, August 3, 2017. Retail value = round trip airfare from your city + 3

nights hotel + tax.

The Wisconsin Association of Directors of Volunteer Services (WADVS) is an organi-zation dedicated to promote and advance effective volunteer management in health care facilities and to provide educational and professional development opportuni-ties to its members.

Continuing Profession Education (CPE)

Attendees will receive 6 Contact hours for attending this

conference on Thursday and 10.0 for attending both days.

45 CPE hours are required over 3 years for CAVS Certifica-

tion through AHVRP.

WADVS - Ninety members and growing!

Why Attend?

WADVS - Ninety members and growing!

Accommodations

There is a block of rooms available at the Holiday Inn

South, 4751 Owen Ayres Ct, Eau Claire, WI 54701

Individuals must make their own reservations. A

Room Block is reserved. Room rates are confirmed

at $113 for Wednesday 6/14 and Thursday, 6/15.

Call 1.800.315.2621 for reservations. Be sure to

mention WADVS! Reservations must be made by

May 15, 2017 after which rooms not reserved will be

returned to general inventory.

Conference Fee

Your conference fee includes all classes, break-

fast, lunch, and networking social on June 15, and

breakfast on June 16.

Silent Auction

Proceeds from our silent auction support WADVS. If you are willing to donate an item, please let us know on the registration form.

Vendor Displays

Thursday, June 15th

and

Friday, June 16

Reserve your place at WADVS conference

today!

Questions? Call Keresa Kilty @ 715.389.3996 for

assistance. Thank you in advance for your sup-

Scholarship Opportunity

WADVS is pleased to offer up to five (5) $250 scholarships to be used to offset the cost of:

Annual WADVS State Conference registrations and/or one night’s lodging; or

Association for Healthcare Volunteer Resources Professionals (AHVRP) National

Conference attendance; or

CAVS (Certified Administrator of Volunteer Services) certification cost through

AHVRP. Cannot apply toward cost of re-certification.

Each scholarship is valued at $250 to help offset continuing education and certification costs for those facing

financial needs.

If interested in completing an application, please send an email to peggy.mcevoy@phci.org.

APPLICATION DEADLINE IS MAY 22, 2017

Scholarship Applications will be reviewed and

the selection committee will notify winners

by May 26, 2017.

WADVS - Ninety members and growing!

Want to attend, but not in your budget?

This year’s theme is:

“Up North”

Wear your favorite

camo, blaze orange/

pink or flannel

Vendor Displays

Visit our Vendors

Thursday, June 15 and Friday, June 16

WADVS 2017 ANNUAL CONFERENCE REGISTRATION

June 14-16 Eau Claire, WI

Name: ________________________________________________ Title: ______________________________

Organization: _______________________________________________________________________________

Address: ___________________________________________________________________________________

City, State, Zip: ______________________________________________________________________________

Address: ___________________________________________________________________________________

City, State, Zip: ______________________________________________________________________________

Telephone: ____________________________ E-mail:______________________________________________

If you are a member of WADVS, which region?

____ Northwest ____Northeast ____Southwest ____Southeast

Are you a first time conference attendee? ____Yes ____No

Were you a new member of WADVS in 2017? ____Yes ____No

Are you CAVS certified? ____Yes ____No

Will you bring an item to the silent auction? ____Yes ____No

Please indicate any special dietary needs: ___________________________________________________________

Two Day Registration: (Need to be a registered member prior to registering for the conference. WADVS

membership fee is $65.)

____ Member $175 ____ Non-Member $225

One Day Registration:

Please check which day: _____June 15 or ___ June 16

____ Member $90 ____ Non-Member $145

____ Gift Shop Managers/Buyer Conference $55

_________________________________________________________________________________________

REGISTRATION FINAL DEADLINE: May 25, 2017

PLEASE ENCLOSE REGISTRATION FORM WITH CHECK PAYABLE TO :

Wisconsin Association of Directors of Volunteer Services (WADVS)

Mail Conference Registration to:

Waukesha Memorial Hospital—Volunteer Services

Attn: Peggy McEvoy—Coordinator

725 American Avenue

Waukesha, WI 53188