You asked. We listened. To better serve our members, Orlando Federal Credit Union is upgrading our Online and Mobile Banking and Bill Pay! What this means for you is: • Increased functionality • Enhanced security features •Morerobustfinancialtoolstohelpyoubetterkeeptrackofyourspending.Weareexcitedtoupdateouronlineexperienceandwillbeexpandingourtechnologytoourmembersoverthenextfewmonths,sokeepaneyeoutforevenmorecoolfeatures.Here’s a look at the new homepage, allowing members to quickly get a total picture of their finances. Youcanevenpaybillsrightfromthehomepage.

Move MoneyMoving money is easier than ever, whether transferring

internally between Orlando Federal accounts, or externally to accounts at other financial institutions, you

can even transfer to other people using email or text.

My AccountsTake a peek at your Orlando

Federal account history without leaving the homepage.

Make a Payment (Pay Your Bills)

It's just like your checkbook, only easier.

Additional ServicesApply for a loan, set up Alerts, re-order

checks, access your eStatements, redeem your Credit Card Rewards or

place a Stop Payment.

We’ve added a new look and feel that makes it effortless to manage your money without leaving the main screen through quick links and an easy-to-write check. Drill down to access more functionality such as setting up alerts and scheduling transfers or payments.

• This integrated Online Banking experience is for all your devices, using the same logincredentialsandsecurityfeatures.We’llhavenewappsforsmartphonesandtabletsonboththeApple®andAndroid™platformsandmobilewebcapabilitiesforotherdevices.

• The upgraded security features include a verification codewhen you sign up from newdevicesandsecuritynotificationwhensomeonelogsinfromanewdevice.

•You’llnowbeabletosetupandpaybillsonyourdesktop,phoneortablet.•Thenewsystemincludesa“forgotyourpassword”featurewhichallowsyoutosetanewpasswordforyouraccountfromaregisteredsecuritydevice.

•Alocatorsearchwillbeavailableformobiledevices.MemberscansearchfortheclosestOrlandoFederalCreditUnionbranch,aCOOPSharedBranch™orsurcharge-freeATM.

•Therewillalsobeadirectsign-ontore-orderchecksinOnlineBanking;bringuppastorderhistory.

•Plus,acalendarandcalculatorwillberightatyourfingertips.

What’s Changing?

Welcome to Y our NewOnline and Mobile Banking Experience

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With Orlando Federal’s new Online andMobile Banking system, you’ll stillenjoymanyofthesamefeaturesyou’vecometorelyon,butalsomanynew,exciting enhancements. Before using the new Online andMobile Bankingsystem,youmustfirstregister.Thisnewsiteusesmulti-factorauthentication(MFA)techniquestosecureyouraccountfromunauthorizedlogins.Tohelpyouthroughtheprocesssmoothly,hereareafewthingsthatyoushouldknow.

STEP 1 - Enter Your InformationWhen the system is available on June 12, existingOnlineuserswillgototheloginfeatureontheOrlandoFederalwebsite,sameasbeforethechange.Thefirst timeyoulogintothenewOnlineBanking,youwilluseyour Member Number astheUsername and the last 6 digits of the Primary Owner’s Social Security Number as the Password. (If you have not used the currentOnline andMobile Bankingwithin a year, please usethedirectionsfornewonlinebankingusersthatcanbefoundinthefollowingpages.)Note:Youwillget3attemptstologin.Afterthethirdfailed attempt, your account is locked; you mustcontactOrlandoFederaltohaveitunlocked.

Where Do I Begin? Registering Your Account

STEP 2 - Accept Terms Accept the termsandconditions.

STEP 3 - Setup Your Username and PasswordYouwillbepromptedtocreateyournewusernameandpassword.

Existing Online and Mobile Banking Login Instructions

Mobile User Tip: MobileBankinguserswillbeabletologinusingtheirmobiledevice.TheprocessisthesameasforOnlineBankingusers.Keepinmind,youwillneedtodownloadthenewMobileAppintheAppstoreonJune12.

ENLIGHTENSTEP 4 - Verify Your Computer or Mobile DeviceFor security purposes, your computer ormobiledevicemustbeverified.Todothisyoucanchoosetohavetheverificationcodesentvia phone, email or text. Keep in mind thatforgotten passwords can only be retrievedviaphone,notemail,sooneregisteredphonenumberisrecommended.Oncethephonenumberoremailforverificationpurposes has been set up, a verificationcodewillbesenttothedesignateddeviceoraccountforyoutoenter.Theverificationcodewillconsistofsix(6)randomdigitsandexpirewithinten(10)minutes.Enterthecodetoverifyyourdevice.NOTE: After verifying your account, userswill be asked to register their computer ordevice. If it is a private computer or device,youshould register it toavoidhaving togetaverificationcodeeverytime.Ifitisapubliccomputer or device, DO NOT register thedevice—youshouldverifytheaccounteachtimeyouuseapublic computer for securitypurposes. Questions about logging in? Call

Username and Password Tips

Username Requirements• Usernamesmustbeaminimumof6characters.

• Usernamescannotbeallnumbers.

Password Requirements• Passwordsmustbe6-32charactersandarecasesensitive.

• Passwordsmustcontainatleast2ofthefollowingcategories:letters,numbersanyspecialcharacters.

• Passwordscannotcontainpartoftheusernameorcontainspaces.

• Passwordsdonotexpireandcanbereused.

Other Important Tips:Forgot your password?Noproblem,youcanresetyourownpasswordbyclickingontheProblems Logging In? link.Forsecuritypurposes,thereisalimittothenumberofattemptsthesystemwillallow.Ifyouexceedthelimit,youraccountwillbede-activated,andyouwillneedtocallOrlandoFederaltore-activateyouraccount.

Review your transactions. OrlandoFederalhasmadeeveryefforttomoveyourcurrentactivityovertothenewsystem,sotherewillbeaslittleimpacttoyouaspossible.Ascommunicatedonourwebsite,wewereNOTabletoautomaticallymoveovertransfersoralertsthatyousetupintheoldOnlineandMobileBankingsystem.TheseincludeAccounttoAccountTransferssetupinBillPayontheoldsystem,FItoFITransfersandScheduledTransfersbetweenyourOrlando

Federal accounts. WerecommendthatyousetupyourAlerts and Transfers as soon as possible, so that you are ableto resume all of your onlinebanking activities. Pleasereviewyouraccountactivitytoensurethateverythingissetupcorrectly and working as youintenditto.

Please call 407-835-3500 if you need assistance.

Password

Username

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OrlandoFederalat407-835-3500.

Step 5 – Begin Using Online or Mobile Banking

STEP 1 - Enter Your InformationWhenthesystemisavailableonJune12,newOnlineBankinguserswillgototheloginfeatureontheOrlandoFederalwebsite.IfyouhaveneverloggedintotheoldOnlineBankingsystemorifyouhavenotusedOnlineBankingformorethanoneyear,youwillclicktheNew User SetuplinkonthedesktopversionoronSign up on themobileapp.

The first timeyoulogintothenewOnlineBanking,youwilluseyourMember Number and the last 6 digits of the Primary Owner’s Social Security Number.Note:Youwillget3attemptstologin.Afterthethirdfailed attempt, your account is locked; you mustcontactOrlandoFederaltohaveitunlocked.

STEP 2 - Accept TermsAcceptthetermsandconditions.

New Online and Mobile Banking UsersLogin Instructions

ProTip

STEP 3 - Setup Your Username and PasswordYouwillbepromptedtocreateyournewusernameandpassword,aswellasenterandverifycertaininformation.

STEP 4 - Verify Your Computer or Mobile DeviceFor security purposes, your computer ordevicemustbeverified.Todothisyoucanchoose tohave the verificationcodesentviaphone,emailortext.Keepinmindthatforgottenpasswordscanonlyberetrievedvia phone, not email, so one registeredphonenumberisrecommended.Once the phone number or email forverification purposes has been set up,a verification code will be sent to thedesignated device or account for you toenter.Theverificationcodewillconsistofsix(6)randomdigitsandexpirewithinten(10)minutes.Enterthecodetoverifyyourdevice.

After verifying your account, you will beaskedtoregisteryourcomputerordevice.If it is a private computer or device, youshould register it toavoidhaving togetaverificationcodeeverytime.Ifitisapubliccomputer or device, DO NOT register thedevice-youshouldverifytheaccounteachtimeyouuseapubliccomputer.

Step 5 – Begin Using Online or Mobile BankingOnceyoucompletetheinitialloginprocess,youcanbegintousethenewOnlineandMobileBankingfeatures–yourOrlandoFederalaccountinformationwillappearonthescreenandyouwillbeabletomaketransactions.

Questions about logging in? Call Orlando Federal at 407-835-3500.

Login Instructions

Username and Password Tips

Username Requirements• Usernamesmustbeaminimumof6characters.

• Usernamescannotbeallnumbers.

Password Requirements• Passwordsmustbe6-32

characters and are case sensitive.

• Passwordsmustcontainatleast2ofthefollowingcategories:letters,numbersanyspecialcharacters.

• Passwordscannotcontainpartoftheusernameorcontainspaces.

• Passwordsdonotexpireandcanbereused.

ProTip

Step 1 – Setting Up Bill PayThefirsttimethatyoulogintothenewOnlineandMobileBankingsystem,youwillneedtocompleteacoupleofstepsbeforeyouwillbeabletouseBillPay.Keep inmind, in thenewOnlineandMobileBankingsystem,youareabletoaccessBillPayviadesktop,tabletormobiledevices.

Step 2 – Using Bill PayStartusingBillPay—setupnewpayees,schedulebills,geteBillsandmore.Note:IfyouwereanactiveBillPayuserintheoldOnlineBankingsystem,yourbillpay information,includingbillpayeesandpayments,willcarryovertothenewsystem.IfyousetupBillPayintheoldOnlineBankingsystem,butdidnotuseitwithinayearormore,yourinformationwillnotbeavailableinthenewOnlineBankingsystem.

What’s Coming?Personal Financial Management ToolWith this tool, you will be able to set up ALL of your accounts, including those from other financial institutions and investment companies, within your Orlando Federal Credit Union Online Banking system. See your total financial picture in just a glance. Use it as a budgeting tool. Get a better handle on your spending. Taking control of your finances has never been easier.

Purchase Rewards ProgramReceive personalized deals and offers including unlimited cashback that can be used toward everyday purchases.

Secure ChatCommunicate with Orlando Federal via chat. It’s easy and secure.

Setting UpYour Bill Pay

More changes are on the Horizon...