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henry Banking · A DIVISION OF JACK HENRY & ASSOClATES IN~ Online and Mobile Banno Mobile June 30, 2015 Mobile Application

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Page 1: Online and Mobile - Generations Bank1. Open Banno Mobile. 2. Tap Get Started!. 3. Tap Accept and Yes after reading the User Agreement. 4. Enter your user name, password, and email

henry Banking· A DIVISION OF JACK HENRY & ASSOClATES IN~

Online and Mobile Banno Mobile™ June 30, 2015

Mobile Application

Page 2: Online and Mobile - Generations Bank1. Open Banno Mobile. 2. Tap Get Started!. 3. Tap Accept and Yes after reading the User Agreement. 4. Enter your user name, password, and email

© Copyright 1999-2015 Jack Henry & Associates, Inc. All rights reserved. Information in this document is subject to change without notice. Dates contained in this document are provided as estimates only and can be changed at any time at the sole discretion of Jack Henry & Associates, Inc.

Printed in the United States of America.

No part of this document may be copied, reproduced, stored in a retrieval system, displayed, distributed or transmitted in any form or any means whatsoever (electronic, mechanical or otherwise), including by photocopying or recording for any purpose, without the prior written pem1ission of Jack Henry & Associates, Inc. Making unauthorized copies of this document for any purpose other than your own personal use is a violation of United States copyright laws.

Any unauthorized use of Jack Henry & Associates, lnc.'s trademarks and seivice marks is strictly prohibited. The following marks are registered and unregistered trademarks and service marks of Jack Henry &Associates, Inc.:

3rd Party Sweep™; 4Isight™; Account Analysis™; Account Cross Sell™; Account Cross Sell Jumpstart™; Account Number Change™; ACH/Check Conversion Seivices™;ACH Client™; ACH Manager™; ACH Origination/Processing™; Advanced Reporting for Credit Unions™; AlertCenter™; AlertManager™; AIIAccess™; Alogent"; Alogent"AWARE™; Alogent" Back Counter™; Alogent& Commercial Remote Deposit™; Alogent" Enterprise Duplicate Detection™; Alogent" Front Counter™; Alogent" Image ATM™; Alogent" Interactive Capture™; Alogent" Mobile Remote Deposit™; Alogent" Payment Web Services'"; Alogent" Payments Gateway™; Alogent" Remote Deposit Interactive'"; Alogent" Retail Remote Deposit™; Andiamo ™; Annual Disclosure Statement Online'"; ArgoKeys"; ArgoKeys• Branch Sales Automation™; ArgoKeys" DepositKeys™; ArgoKeys• LendingKeys™; ArgoKeys" RelationshipKeys™; ATM Manager Pro"; ATM Manager Pro" - Asset & Site Management™; ATM Manager Pro• - Cash Management™; ATM Manager Pro• - Event Management '"; ATM Manager Pro" - Financial Management™; AudioTel™; Banno Mobile™; Basel Report Pro'"; BladeCenter '"; BondMaster '"; Branch Anywhere™; Branch Deposit Reporting Pro™; Brand Management Seivices™; BusinessManager"; Call Report Pro™; Cash Automation™; Cash Dispenser™; Cash Recycler™; Centurion Business Continuity Planning™; Centurion Business Recovery Consulting Group™; Centurion Co-Location™; Centurion Disaster Recovery®; Centurion Emergency Notification' " ; Centurion Enterprise-Level Recovery™; Centurion Episys Hosted Failover™; Centurion Hosted High Availability™; Centurion LiveVault™; Check 21 Cash Letter '"; Check 21 Exception Processing™; CheckCollectPlus ™; Check Collect Recovery Services™; CheckMaster™; CheckMaster Plus'"; Check Writer for Core Director"; CIF 20/20®; Co-Mingle™; Cognos 10™; Collateral and Document Tracking'"; Compliance Access' " ; Core Director"; Core Director" Teller™; Core Director"Teller Capture™; CreataCard• ; Cruise"; CruiseNet"; CTRMaster ™; CUPRO® ALM™; CUPRO® ALM Express'"; Customer Payment Portal™; Database Cleansing Package™; Datalink CU™; Demand Account Reclassification™; DIME™ (Document Image Management Engagement); Directl ine International'"; Directline• OFX; Directline Wires'"; Dynamic Content Modules'"; ECS Capture Solutions™; ECS Digital Data Conversion' " ; ECS Onel ook™; ECS Paper-to-Digital Conversion™; ECS Web™; eCTR' " ; Electronic Statements™; Electronic Statements - Interactive™; Enhanced Account Analysis™; Enhanced Loan Application™ (ELA); Enhanced Loan Collections'"; Enhanced Member Application™ (EMA); Enterprise Backup and Tape Encryption™; Enterprise Capture Solutions™; Enterprise Conversion Solu­tions"' ; Enterprise Payment Solutions' " ; Episys• ; Episys" Anywhere'"; Episys" Collateral and Document Tracking™; Episys" Collection Toolkit '"; Episys" Contact Event Manager"; Episys" Continuity Plan•u (ECP); Episys" Continuity Servicesau; Episys• Continuity Services Plus•u; Episys• Data Store™; Episys• Dealer Reserve Accounting™; Episys• Escrow Module™; Episys• External Loan Processing Interface™; Episys" Failover Certification•• ; Episys" Failover Self-Certification•• ; Episys" ID Scanner Interface™; Episys• Management Server™; Episys" Overdraw Tolerance™; Episys• Quest'"; Episys• University™; Episys• Vaulting'"; Episys• Virtualization ™; EPS Remote Deposit Capture™; Extra Awards• ; Failover™; Fed-File Pro™; FlexPass ™; FormSmart™; Genesys Check Imaging Suite™; Gladiator"; Gladiator" Advanced Malware Protection™; Gladiator" Consulting Services™; Gladiator" CoreDEFENSE Managed Security Services'"; Gladiator"eBanking Compliance Seivices ™; Gladiator" eCommercial SAT™; Gladiator" Enterprise Network Design, Implementation & Support Services™; Gladiator" Enterprise Security Monitoring™; Gladiator" Enterprise Virtualization Seivices™; Gladiator" eSAT™; Gladiator" eShield™; Gladiator" Hosted Network Solutions™; Gladiator" IT Regulatory Compliance/Policy Products'"; Gladiator" Managed IT Services™; Gladiator" Managed Unified Communications Services'"; Gladiator" NetTeller" Enterprise Security Monitoring'"; Gladiator" Ne~Nork Services™; Gladiator" Phishing Defense and Response Service™; Gladiator" Social Media Compliance Seivices™; Gladiator Technologye; Gladiator" Unified Communications Services™; goDough"; GoldPass ™; Hosted Pay Page' " ; iBizManager™; Image ATM™; Image ATM Capture and Reconciliation™; lmageCenter™; lmageCenter ATM Deposit Management™; lmageCenter Image Capture'"; lmageCenter Interactive Teller Capture™; lntellix CIF 20/20® Outlink Renewal Engagement™; lntellix Consulting™; In Touch Voice Response• ; Investor Servicing™; iPay Business Bill Pay™; iPay Consumer Bill Pay™; iPay QuickPay' " ; iPay Solutions' " ; iRisk " ' ; Isosceles™; iTalk ™; Jack Henry & Associates, Inc.• ; Jack Henry Banking"; JHA Consumer Pieces™; JHA Get Smart°" ; JHA Merchant Services•"; JHA Money Center"; JHA Outl ink Processing Services'"; JHA Payment Processing Solutions• ; JHA Program Management Services•"; jhaAddress Verify™; jhaCall Center™; jhaCall Center In-House™; jhaCall Center Outsourced Services™; jhaCall Center Outsourced Services After Hours™; jhaCall Center Outsourced Full Business Services' " ; jhaCall Center Outsourced Select Services™; jhaDirect"; jhaEnterprise Mobility' " ; jhaEnterprise Workflow™; jhalD Scan™; jhaKnow™; jhaKnow Express™; jhaPassPort Debit Optimizer™; jhaPassPort' "; jhaPassPort.pro' "; jhaPassPort Direct™; jhaPassPort Extra Awards™; jhaPassPort Fraud Center™; jhaPassPort Hot Card Center™; jhaPassPort Promotions and Consulting Services™; jhaPassPort Switch™; jhArchive•"; jVault"; jXchange™; Kernel™; Know-It-All Credit Programs™; Know-It-All Education™; Know-It-All Learning Management Portal™; Know-It-All Now™; Landlord/Tenant Security Deposit Tracking™; LendingNetwork" ; Loan Collateral Tracking™; Margin Maximiser Interactive™; Margin Maximizer Interactive™; Margin Maximiser MaxConnect™; Margin Maximizer MaxConnect ™; Margin Maximiser Pronto™; Margin Maximizer Pronto™; Margin Maximiser Suite" ; Margin Maximizer Suite•; Masterlink'-"; MaxConnect Interactive™; MedCashManager"; Member Business Services™; Member Privilege™; Mobile Website™; Multifactor Authentication™; Mutual Fund Sweep™; Net.Check™; NetTeller"; NetTeller" Bill Pay™; NetTeller" Cash Management™; NetTeller" Member Connect™; NetTeller" Online Banking™; NetTeller" Security Manager™; NetTeller"Text Alerts™; OFX Gateway™; OnBoard Loans™; OnNet™; OnX™; OpCon™; OpeningAct™; Opening Act Express™; Optimizer™; Participation Lending™; PassBook™; Poinru; PointMobility<"; PowerOn• ; PowerOn2™; PowerOn Market­place"; PowerOn"Studio™; PPS First PIN™; PPS lmageSelect™; PPS PIN Change Service•u; Prepaid Cards™; Professional Consulting Seivices™; PROFITabil­ity"; Organizational PROFITability"Analysis System™; Product PROFITabilitye Analysis System™; PROFITability® Budget™; PROFITabilitye Reporting Seivice ™; PROFITstar"; PROFITstar" ALM Budgeting™; PROFITstar" Budget™; PROFITstar" Classic™; PROFITstar" Reporting Service™; ProfitStars"; ProfitStars• Direct™; ProfitStars" EPS SmartPay Business™; ProfitStars" EPS SmartPay Express™; ProfitStars• mRDC™; ProfitStars Synergy"; Real Time™; Refi Analyzer™; Regulatory Reporting Solutions™; Relationship 360™; Relationship Profitability Management™ (RPM); RemitCentral™; RemitPlus"; RemitPlus" Express™; RemitPlus• HRCM™; RemitPlus• Remittance/Lockbox™; RemitWeb™; Remote Deposit Anywhere™; Remote Deposit Complete™; Remote Deposit Express™; Remote Deposit Now™; Remote Deposit Scan™; RPM Reporting Service™; Shared Branch™; SigMaster™; Silhouette Document Imaging"; Silverlake Real Time™; Silverl ake System"; Smart EIP™; Smart GL™; SmartSight"; smsGuardian™; Store Forward™; Streamline Platform Automation"; Streamline Platform Automation" - Deposits™; Streamline Platform Automation" - Loans™; Summit Support"; Sweep Account Processing™; SymAdvisor™; SymChoice Loan™; SymConnect™; SymForm '"; SymForm PDF™; Symitar"; Symitar" ATM Services™; Symitar" Fraud Management™; Symitar" EASE™; SymX™; SymXchange™; Synapsys"; Synapsys" Lobby Tracking™; Synapsys" Member Relationship Management™; Synergy API Integration Toolkit™; Synergy Autolmport™; Synergy Automated Document Recognition™ (ADR); Synergy Batch Document Recognition™ (BDR); Synergy Check Archive™; Synergy DataMart™; Synergy Document Management™; Synergy Document Recognition'"; Synergy Document Tracking™; Synergy eDistribution™; Synergy Enterprise Content Management™ (ECM); Synergy eSign™; Synergy eSignWeb™; Synergy eStorage™; Synergy Express™; Synergy ID Scan™; Synergy iSign™; Synergy Kofax Capture™; Synergy PowerSearch ™; Synergy Reports™; Synergy Workflow Management™; TellerMaster™; TheWayiPay®; TimeTrack Human Resources'"; TimeTrack Payroll System'"; TimeTrack Time and Attendance'"; Transaction Logging and Vaulting Seiver™; Transaction Logging Server™; ValuePass ™; Vehicle Pricing Interface'"; Vertex Teller Automation System™; Vertex Teller Capture™; Virtual Transaction Logging Server™; WebEpisys™; Website Design & Hosting™; Website Security Seivices™; Wire Management™; Yellow Hammer™; Yellow Hammer ACH Origination™; Yellow Hammer BSA™; Yellow Hammer BSA Regulatory Consulting Seivice ™; Yellow Hammer EFT Fraud Detective™; Yellow Hammer Fraud Detective™; Yellow Hammer SAR Center™; Yellow Hammer Wire Origination™; Xperience™

Slogans Cutting-Edge IT Solutions for the Future of Credit Unions""; Know-It-All - Empowering Users Through Knowledge•" ; Leading through technology . .. guiding through support"' ; Powering Actionable lnsighP; Snap it Send it Spend it"; The Depth of Financial Intelligence•"; We Are Looking Out For You•"; Where Tradition Meets Technology•"

Various other trademarks and seivice marks used or referenced in this document are the property of their respective companies/owners.

Page 3: Online and Mobile - Generations Bank1. Open Banno Mobile. 2. Tap Get Started!. 3. Tap Accept and Yes after reading the User Agreement. 4. Enter your user name, password, and email

5

10

15

20

25

Getting Started: Banno Mobile.................................................................................................. 4 Logging on for the First Time.........................................................................................4 Application Menu Options...............................................................................................4 Log Off............................................................................................................................... Accessibility Features for Android™............................................................................. 5

Account Aggregation.................................................................................................................. 6 Aggregation for External Accounts................................................................................6

Adding an External Institution to Your Accounts.............................................. 7 Dashboard.................................................................................................................................... 8

Customizing the Dashboard............................................................................................8 Mobile Account Management...................................................................................................

Viewing Account Information........................................................................................10 New Financial Accounts................................................................................................ 11 Designating a Favorite Account................................................................................... 11 Showing and Hiding Accounts..................................................................................... 12

Alerts and Recurring Transactions......................................................................................... Setting a Low Funds Alert.............................................................................................15 Deleting Messages......................................................................................................... 16

Transactions...............................................................................................................................17 Viewing Your Transaction History................................................................................17 Adding an Image to a Transaction............................................................................... 18 Adding a Transaction Note........................................................................................... 18 Tagging A Transaction...................................................................................................18 Transaction Search........................................................................................................ 19

Transferring Funds.................................................................................................................... Bill Pay........................................................................................................................................23

Paying Bills..................................................................................................................... 23 Adding Payees................................................................................................................ 24

Settings.......................................................................................................................................25 Changing Your Passcode.............................................................................................. Managing Notifications for iOS.....................................................................................25 Managing Notifications for Android™..........................................................................25 Clearing App Data.......................................................................................................... 25 Reporting Issues.............................................................................................................25

Mobile Application © 1999-2015 Jack Henry & Associates, Inc ® 3 Banno Mobile™ June 30, 2015

Page 4: Online and Mobile - Generations Bank1. Open Banno Mobile. 2. Tap Get Started!. 3. Tap Accept and Yes after reading the User Agreement. 4. Enter your user name, password, and email

• • • • • •

0

Getting Started: Banno Mobile Your financial institution uses Banno Mobile, a mobile banking and financial decision support app. This app gives you a new level of control over your financial portfolio.

Want to make informed financial decisions on the go? Banno Mobile has it covered with account aggregation, which provides a consolidated view of your financial portfolio, designed with mobile devices in mind. That means you get information and actions for several of your financial accounts all from one mobile app. Personalize your financial experience with transaction enrichment, including vendor contact information and vendor location. You can also add tags, notes, and even images to your individual transactions.

Take advantage of remote check deposits (if your institution has that functionality enabled), account transfers, and branch locating, all by accessing information from your participating financial institution's existing online banking website.

Let's get started! To begin, you'll want your account credentials handy.

Logging on for the First Time When you first open the app, you enter your online banking credentials. Then, you enter a four-digit passcode, which provides an easy way to log on the next time you open the app. Complete these steps to set your account details, user name, passcode, email, and security challenge question.

1. Open Banno Mobile.

2. Tap Get Started!.

3. Tap Accept and Yes after reading the User Agreement.

4. Enter your user name, password, and email for your online banking account.

5. Enter your profile information or tap Skip.

6. Create a passcode.

When you log on to the app, you can enter the wrong passcode five times before the app removes all data from the device and requires you to reauthenticate.

The Dashboard appears.

Application Menu Options A menu appears after tapping your financial institution's logo at the top left of the application screen. Just tap a menu item to explore your financial information.

Dashboard Messages Accounts Transfer Bill Pay Settings

Mobile Application © 1999-2015 Jack Henry & Associates, Inc ® 4 Banno Mobile™ June 30, 2015

Page 5: Online and Mobile - Generations Bank1. Open Banno Mobile. 2. Tap Get Started!. 3. Tap Accept and Yes after reading the User Agreement. 4. Enter your user name, password, and email

0 Tapping the menu a second time closes the menu. Tapping anywhere outside of the menu panel also closes the menu.

Log Off No need to worry about logging off. Banno Mobile asks for a passcode each time you open the app.

Banno Mobile does not have a log off functionality. Instead of using a log on and log off method, Banno Mobile uses your passcode to protect your financial information. You can change your passcode by tapping Settings from the menu.

Accessibility Features for Android™

Banno Mobile supports keyboard navigation and other accessibility features for Android™ devices.

Accessibility Features for Android™

Feature Explanation

Google TalkBack support Supplementary audio feedback and alternative content descriptions available for use with TalkBack.

Keyboard navigation Alternative user interface controls available for keyboard navigation.

Large text mode Larger text available for easier viewing.

Minimum touch area sizes Touch targets conform to Android™ accessibility recommendations.

These features are only available for Android™ devices currently.

Mobile Application © 1999-2015 Jack Henry & Associates, Inc ® 5 Banno Mobile™ June 30, 2015

Page 6: Online and Mobile - Generations Bank1. Open Banno Mobile. 2. Tap Get Started!. 3. Tap Accept and Yes after reading the User Agreement. 4. Enter your user name, password, and email

Display

CASH

@ Your Checking YourF12

5 minutes ago

Your Savings VourF12 5 minutes ago

CREDIT

El Their Credit Card VourF12 5 minutes ago

OTHER

it Your Mortgage VourF12 5 minutes ago

8

8

8

All Accounts ..ii

$7,223.24 Available Balance

$2,564.13 Available Balance

$6,330.29 Available Credit

$63,426.65 Total

Account Aggregation Review several financial accounts within seconds!

Banno Mobile consolidates information from several financial accounts in a convenient mobile interface. Banno Mobile includes information from the user's primary account, and other associated accounts at the primary financial institution.

We store aggregated information securely, and we never pass information to a third party or another financial institution.

Aggregation for External Accounts Banno Mobile provides account aggregation for many top financial institutions, allowing the app to present a comprehensive view of a financial portfolio.

Sorry, but if a financial institution does not appear in our list of aggregated institutions, you may not add accounts from that institution.

Aggregated accounts have the same balance, transaction enrichment, and alert functionality that users experience with their primary accounts.

Users cannot move money with external accounts unless they can do so through the primary institution's online banking website.

Mobile Application © 1999-2015 Jack Henry & Associates, Inc ® 6 Banno Mobile™ June 30, 2015

Page 7: Online and Mobile - Generations Bank1. Open Banno Mobile. 2. Tap Get Started!. 3. Tap Accept and Yes after reading the User Agreement. 4. Enter your user name, password, and email

+

After using account credentials to add an external institution to Banno Mobile, you see all accounts associated with the login credentials.

Adding an External Institution to Your Accounts 1. If iOS, tap Accounts on the menu. If Android™, find the Accounts card on the Dashboard.

2. Tap .

3. Enter the financial institution's name in the Search for Institution field.

4. Select your financial institution and enter your online banking credentials in the Username and Password fields.

5. Tap Continue.

Mobile Application © 1999-2015 Jack Henry & Associates, Inc ® 7 Banno Mobile™ June 30, 2015

Page 8: Online and Mobile - Generations Bank1. Open Banno Mobile. 2. Tap Get Started!. 3. Tap Accept and Yes after reading the User Agreement. 4. Enter your user name, password, and email

0

X

Dashboard The Dashboard shows a consolidated view of your financial accounts and other information, in addition to your messages.

Tap for card customization settings.

Customizing the Dashboard Get personal with your finances and rearrange the dashboard to your liking.

1. From the menu, tap Dashboard.

2. Choose your device and follow the corresponding instructions.

If using an iOS device, tap to bring up the Organize Cards screen. If using an Android™ device, touch and hold the title area of a card until the card organization screen appears.

3. Choose your situation and follow the corresponding steps.

Situation Steps

Remove a card. Tap on the card you want to remove.

Add a card. 1. Tap Add Cards. 2. Scroll to the card you want to add and tap

Add.

Move a card. 1. Touch and hold the title of a card. 2. Slide your finger to reposition the card.

Change the size of a card. 1. Tap the bottom right corner of the card

where the card shows Summary View, Standard View, or Expanded view.

2. Choose a size: Summary, Standard, or Expanded view.

3. Tap Done.

In the drag and drop view, tap a card where it displays Expanded View, Standard View, or Summary View to change its size.

Mobile Application © 1999-2015 Jack Henry & Associates, Inc ® 8 Banno Mobile™ June 30, 2015

Page 9: Online and Mobile - Generations Bank1. Open Banno Mobile. 2. Tap Get Started!. 3. Tap Accept and Yes after reading the User Agreement. 4. Enter your user name, password, and email

✓ DONE

YourFl2

Payments

.......J ~

Recurring Transactions

X

Standard View

X

Expanded View

Mobile Application © 1999-2015 Jack Henry & Associates, Inc ® 9 Banno Mobile™ June 30, 2015

Page 10: Online and Mobile - Generations Bank1. Open Banno Mobile. 2. Tap Get Started!. 3. Tap Accept and Yes after reading the User Agreement. 4. Enter your user name, password, and email

e ■

A [;) ~ .,1 -.. l. 731PM

~ _ ~ YOlHF12

~ $7,12537 $7,12537 B;ili,:nce History PHIMonlh

Cu,fl"II Ballnct ,r.,,,utile 8.l1anoP

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@ Your Savings $2,564.13 Q Transactions Your Fl'2 Av-,il;il)lt bl.-<:t

~2-~00 --------------------

I m1nu1e1190 e CREDIT Transfer

16,500.00

ffi Their Credit Card $6,177.57 0 Deposit ,..ourf:1'2 Av;ial~C~11

St.art.ig~i,,na, 18,93981

EndS.lanot 17,12537

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OTHEA ~ Settings Hogh la,ru981

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.a Your Mortgoge $64,763.54 llY!t'89f! U,993 33 ..,ourF'll Tot~l Wiihdr•w•is ., ln'lll'IUlt~O _ .. ,

Mobile Account Management Banno Mobile uses account aggregation to keep you connected to your financial accounts. Almost anything you do with your financial institution's browser-based online banking, you can accomplish using Banno Mobile.

Deposit checks

Your institution must provide remote deposit capture services for this feature to be available.

Transfer funds Set alerts and reminders

Viewing Account Information Get account statistics at a glance, including your current, highest, lowest, or average balance, or use handy actions like transactions, transfers, deposits, and settings.

1. Tap the menu, and then tap Accounts.

2. Tap an account on the left-hand side for quick actions and to view balance history information for that account.

Try filtering by account type. If iOS, tap Cash, Credit, or Other to filter your account list. If Android™, tap All Accounts to access filtering options.

Mobile Application © 1999-2015 Jack Henry & Associates, Inc ® 10 Banno Mobile™ June 30, 2015

Page 11: Online and Mobile - Generations Bank1. Open Banno Mobile. 2. Tap Get Started!. 3. Tap Accept and Yes after reading the User Agreement. 4. Enter your user name, password, and email

8

•1 1 Cash I Credit J Other I

Cash

@ Your Checking Your Fl 2 Last Updated• \ hr ago

@ Your Savings Your Fl 2 last Updated• 1 hr ago

Credit

Their Credit Card YourF12 Last Updated - 1 hr ago

Other

la Your Mortgage Yourfl2 Last Upcf.ated - , hr ago

Balance over t ime

Balance: starting, end ing, and net

difference

Account metrics

Balance History PaslMonlh

Novembe< 16 December16

$12.00000 -------------------

$6,500 00

S1artin9 Balance $1 ,,462.65

EndBalanc,, $7,302.13

~ $4,160.52

High $1 ,,462.65

Low $7,302 13

Average $8,691.25

Wrthdrawals 60

O.posrts 0

$6,472.03 Availabl• Bala.nc:e

$2,574.13 Available Balance

$5,506.15 Available Balance

$63,234.61 Total

>

>

>

New Financial Accounts If you open a new account with your financial institution, the account information automatically appears in the app!

Open a new account through your financial institution. You'll see your new account in Banno Mobile with your other accounts.

Sorry, but you cannot open new accounts from the Banno Mobile app.

Designating a Favorite Account A favorite account appears first on your dashboard. Use these instructions to set a favorite account.

1. Navigate to Settings either from the menu or from an individual account.

Mobile Application © 1999-2015 Jack Henry & Associates, Inc ® 11 Banno Mobile™ June 30, 2015

Page 12: Online and Mobile - Generations Bank1. Open Banno Mobile. 2. Tap Get Started!. 3. Tap Accept and Yes after reading the User Agreement. 4. Enter your user name, password, and email

0

= Your Fl 2

USER MANAGEMENT I rnEIR CREDIT CARD (1 s1) • I 1 User Profile Type

Cred~

A Notifications Favorite

* Ordered first 1n Accounts Card

& Change Passcode Include in Dashboard ~

ACCOUNTS Low Funds Alerts D

~ Your Fl 2

YOUR CHEC KING (2) • + Add Account Type Cash

OTHER

Favorite

* to Intro Tutorial Ordered first 1n Accounts Card

Include in Dashboard ~ • Send Feedback

Low Funds Alerts D

■ EULA

l l 0 Version Info Cancel Save

2. Tap Favorite for the appropriate account.

You can set multiple favorites!

Showing and Hiding Accounts Use these instructions if you want to add or remove an account from your app temporarily.

1. Open the app and tap Settings from the menu.

2. If iOS, tap the Active Account button for the account you want to show or hide. If Android™, tap the button beside the account name that you want to show or hide.

Mobile Application © 1999-2015 Jack Henry & Associates, Inc ® 12 Banno Mobile™ June 30, 2015

Page 13: Online and Mobile - Generations Bank1. Open Banno Mobile. 2. Tap Get Started!. 3. Tap Accept and Yes after reading the User Agreement. 4. Enter your user name, password, and email

Pad 9' 3:48 PM t 93% .i,

( Settings Your Fl 2

PRIMARY ACCOUNT

Type Bil l Pay I

I Active Account 0 1 Include in Dashboard

THEIR CREDIT CARD

Type Line of Credit

Active Account C) Include in Dashboard C)

YOUR CHECKING

Type Deposit

Active Account C) Include in Dashboard C)

YOUR MORTGAGE

Type Debt

Active Account C) Include in Dashboard C)

YOUR SAVINGS

Type Deposit

Active Account C) Include in Dashboard C) Alert Deposit Alert

Mobile Application © 1999-2015 Jack Henry & Associates, Inc ® 13 Banno Mobile™ June 30, 2015

Page 14: Online and Mobile - Generations Bank1. Open Banno Mobile. 2. Tap Get Started!. 3. Tap Accept and Yes after reading the User Agreement. 4. Enter your user name, password, and email

The accounts shown in the app reflect the change.

Mobile Application © 1999-2015 Jack Henry & Associates, Inc ® 14 Banno Mobile™ June 30, 2015

Page 15: Online and Mobile - Generations Bank1. Open Banno Mobile. 2. Tap Get Started!. 3. Tap Accept and Yes after reading the User Agreement. 4. Enter your user name, password, and email

-------------------

Your Checking 1miueavo •YourFl2

$7,222 24 $7,222 24 Cu'rent Balance Available Balanct!

@ . Transactions

e Transfer

10 Deposit ,~ Settings

YOUR CHECKING

Type Cash

Include in Dashboard

I Low Funds Alerts

Save

Cancel

Alerts and Recurring Transactions Banno Mobile can help you remember when recurring transactions are due, and notify you when deposits appear in your accounts. You receive alerts in your Messages card, and you can see a list of common transactions in your Recurring Transactions card.

Setting a Low Funds Alert 1. Tap the menu, and then tap Accounts.

2. Tap an account, and then tap Settings.

3. Select Low Funds Alerts and enter a threshold amount for alerts.

Mobile Application © 1999-2015 Jack Henry & Associates, Inc ® 15 Banno Mobile™ June 30, 2015

Page 16: Online and Mobile - Generations Bank1. Open Banno Mobile. 2. Tap Get Started!. 3. Tap Accept and Yes after reading the User Agreement. 4. Enter your user name, password, and email

1Pad 9 9 S3 AM t 799' - •

( Back Your Checking Settings ,

Your Checking O You, Fl 2 ~ 4 mlns ago

$6,472.03 $6,472.03) Cumint BalancAvmtmble B.ll.ll'ICO

Q Transactions

e Transfer

0 Deposit >

~ Settings

Balance H isto,y Past Mo ...

Starting Balance $10,202.88

Ending Balance $6,472.03

~ $3,730.85

High $10,202.88

Low $6,472.03

Average $8,337.46

Withdrawals 5

Deposits 0

YOUR CHECKING

Type

Include In Dashboard

I Low Funds Alert

Alert When Funds Drop To

Cash

0 0 1

S0.00

4. Tap Save.

Deleting Messages Messages remain in the app until they expire or you decide to delete them. Messages do not expire unless the message creator sets an expiration date.

1. From the menu, tap Messages.

2. To delete a message, choose a device and follow the corresponding steps.

Situation Steps

1. In the panel on the left side, swipe theiOS message preview left to reveal the Delete

button. 2. Tap Delete.

1. In the panel on the left side, touch and holdAndroid™ the message preview.

2. Tap .

3. Tap Yes.

Mobile Application © 1999-2015 Jack Henry & Associates, Inc ® 16 Banno Mobile™ June 30, 2015

Page 17: Online and Mobile - Generations Bank1. Open Banno Mobile. 2. Tap Get Started!. 3. Tap Accept and Yes after reading the User Agreement. 4. Enter your user name, password, and email

e ■

0 Add Tags

0 Add Notes

G Attach Image

Similar Transactions

Feb 9, 2015

Jan 19, 2015

0

$14.30 3 18 . 5

$25.89

$30.64

Transactions With Banno Mobile, you can view transaction history and see transaction information. You can also access these transactions from the app:

Mobile check deposit

Mobile check deposit is unavailable if your financial institution does not support remote check deposit.

Account transfers

You can view these transaction details in Banno Mobile:

Location and contact information for transactions made Transaction tags with preset or custom categories Notes Images History of similar transactions

Viewing Your Transaction History 1. Open the menu and tap Accounts.

You can also access the Accounts screen from the Dashboard.

2. Tap an account.

3. Tap Transactions.

4. Review transactions as a whole or tap a transaction for more details.

Mobile Application © 1999-2015 Jack Henry & Associates, Inc ® 17 Banno Mobile™ June 30, 2015

Page 18: Online and Mobile - Generations Bank1. Open Banno Mobile. 2. Tap Get Started!. 3. Tap Accept and Yes after reading the User Agreement. 4. Enter your user name, password, and email

0 No Tags

le No Notes

a, No Images

Adding an Image to a Transaction Want to keep a close eye on your transactions? Use the image feature to keep a visual record of receipts and other information.

1. Open the menu, tap Accounts, and then tap Transactions.

2. Tap a transaction, and then tap No Images if Android or Attach Image if iOS.

3. Choose the appropriate device and follow the corresponding steps.

Situation Steps

Take a photo 1. Tap Take a Photo. 2. Aim your device's camera at the area you

want to photograph. 3. Tap Capture.

If you are not satisfied with the image, you can tap Retake.

4. Tap Continue.

Choose from gallery 1. Tap Choose from Gallery. 2. Tap the image you want to add.

Adding a Transaction Note 1. Open the menu, tap Accounts, and then tap an account.

2. Tap Transactions, and then tap an individual transaction.

3. If Android™, tap No Notes. If iOS, tap Add Notes.

4. Enter a note.

Tagging A Transaction Use transaction tags to assign categories and locate your transactions quickly.

1. Open the menu, tap Accounts, and tap an account.

2. Tap Transactions, and then tap a transaction. The Details screen appears.

3. If Android tap No Tags. If iOS, tap Add Tags.

Mobile Application © 1999-2015 Jack Henry & Associates, Inc ® 18 Banno Mobile™ June 30, 2015

Page 19: Online and Mobile - Generations Bank1. Open Banno Mobile. 2. Tap Get Started!. 3. Tap Accept and Yes after reading the User Agreement. 4. Enter your user name, password, and email

10 NoTags

ca NoNotes

~ Nolmages

► ►

► ►

Similar Transactions

Nov 9, 2014

Oct 4, 2014

Sep 27, 2014

Sep 17, 2014

$42.50

$19.72

$15.59

$32.13

4. Tap Add Tag.

5. Complete the appropriate action.

Enter a new tag.

Select from the list of previously created tags.

6. Tap Done.

7. Choose how you want to apply your tag.

Only This Transaction

All Similar Transactions

Banno Mobile chooses similar transactions by merchant name. After you create a tag and select All Similar Transactions, future transactions with the same merchant will automatically show the tag you created.

Transaction Search Locate transactions using search terms and filters. You can access transaction search from several locations in Banno Mobile, including the menu.

Search pulls results from a transaction's memo text. If you open an account and search while viewing it, the search narrows to the current account's transactions. To narrow results more, try filtering by financial account or tag.

Mobile Application © 1999-2015 Jack Henry & Associates, Inc ® 19 Banno Mobile™ June 30, 2015

Page 20: Online and Mobile - Generations Bank1. Open Banno Mobile. 2. Tap Get Started!. 3. Tap Accept and Yes after reading the User Agreement. 4. Enter your user name, password, and email

-~, _....,.._ ~ Transfer ~ ----

e Start a New Transfer

0

@ Your Checking Youtfl2 Snwiut~ac,a,

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$6,355 66 A1radlbltoCl't'd1

$<5,227 84 Total

Transferring Funds Use these instructions to transfer funds from one account to another.

1. Open the app menu and tap Transfer.

2. Tap Start a New Transfer.

3. Answer the security question and tap Submit.

Not all financial institutions require you to use security questions. If you do not have security questions, skip this step.

Mobile Application © 1999-2015 Jack Henry & Associates, Inc ® 20 Banno Mobile™ June 30, 2015

Page 21: Online and Mobile - Generations Bank1. Open Banno Mobile. 2. Tap Get Started!. 3. Tap Accept and Yes after reading the User Agreement. 4. Enter your user name, password, and email

Transfer Cancel

Security Question For security purposes. please confirm your identity by answer the following verification question.

What is the name of your first pet?

ANSWER: Enter Answer

Submit

Transfer Cancel I

From Account...

Your Checking

Your Savings

Transfer Cancel

To Account...

Your Mortgage

Your Savings

0

4. Tap the account you want to transfer funds from, and then tap an account for the destination.

5. Enter the transfer amount in the Amount field.

Use Quick Amounts to make quick transfers without typing.

Mobile Application © 1999-2015 Jack Henry & Associates, Inc ® 21 Banno Mobile™ June 30, 2015

Page 22: Online and Mobile - Generations Bank1. Open Banno Mobile. 2. Tap Get Started!. 3. Tap Accept and Yes after reading the User Agreement. 4. Enter your user name, password, and email

Transfer Ca~

From

To

Amount

1100 S200

$

Qu,ck Amounts

1500

Your Checking

Your Savings

11000

Transfer Cane<!I

Account Transfer

From

To

Amount

Approve

Your Checking

Your Savings

$1.00

6. Tap Submit, and then tap Approve.

Mobile Application © 1999-2015 Jack Henry & Associates, Inc ® 22 Banno Mobile™ June 30, 2015

Page 23: Online and Mobile - Generations Bank1. Open Banno Mobile. 2. Tap Get Started!. 3. Tap Accept and Yes after reading the User Agreement. 4. Enter your user name, password, and email

1: Dashboard .. Messages

- Accounts

~ Transfer

d.J Deposit

• Bill Pay

Bill Pay Use Bill Pay to make payments from your mobile device. You can also add payees for convenient access.

Paying Bills Make payments, view your payment history, and see scheduled payments from the Make a Payment screen.

1. Tap the menu, and then tap Bill Pay.

2. Tap Make a Payment, and then tap the merchant or person you would like to pay.

3. Enter the amount, and then tap Continue.

4. Tap an account to take funds from.

5. Choose when to send the payment, and then tap the desired date.

Mobile Application © 1999-2015 Jack Henry & Associates, Inc ® 23 Banno Mobile™ June 30, 2015

Page 24: Online and Mobile - Generations Bank1. Open Banno Mobile. 2. Tap Get Started!. 3. Tap Accept and Yes after reading the User Agreement. 4. Enter your user name, password, and email

► ►

Tap Standard Delivery or tap your custom

delivery date.

+

~ _ ~ B1II Pay

Send Now ..

Standard Delivery Estimated Arriv~I 12/18/14

... or Schedule an Arriva l Date

December 2014

18 19

■ 23 24

Delivery on Dec 26 Process on D<!'C 22. Est Arriv31 (}(!,(: 26

6. Review the payment information, and then tap Submit.

Adding Payees Save time by adding payees.

1. Go to the Bill Pay screen and tap .

2. Tap the type of payee to add.

Company

Person

3. Enter the form information and tap Continue or Submit when finished.

Mobile Application © 1999-2015 Jack Henry & Associates, Inc ® 24 Banno Mobile™ June 30, 2015

Page 25: Online and Mobile - Generations Bank1. Open Banno Mobile. 2. Tap Get Started!. 3. Tap Accept and Yes after reading the User Agreement. 4. Enter your user name, password, and email

• Send Feedback

Settings Configure settings or start the app with a clean slate, all before you can finish a cup of coffee.

Activate or deactivate notifications, sounds, and vibration Change your passcode Review your End-User License agreement Clear app data Send feedback

Changing Your Passcode 1. Tap Settings from the menu.

2. Tap Change Passcode, and enter your current passcode.

3. Enter a new passcode, and then confirm your decision by entering the new passcode again.

Managing Notifications for iOS 1. Tap Settings from the menu.

2. Tap the Push Notifications toggle to turn notifications on and off.

Managing Notifications for Android™ 1. Tap Settings from the menu.

2. Select and clear the boxes to enable or disable notifications, sounds, and vibration.

Clearing App Data Interested in removing all of your personal information from the Banno Mobile app on your device? Not to worry! Clear App Data takes care of that problem for you. After clearing the app data, you will need to complete the original sign up process again to use the app.

1. Tap Settings from the menu.

2. Tap Clear App Data.

3. Confirm your decision to clear app data.

Reporting Issues Send us information about issues you're having with Banno Mobile. We appreciate your feedback!

1. Tap Settings from the menu.

2. Tap Send Feedback.

Mobile Application © 1999-2015 Jack Henry & Associates, Inc ® 25 Banno Mobile™ June 30, 2015

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0 Include the following information.

Details about the issue

The time the issue occurred

Whether the issue is ongoing or resolved

The error message (if you received one)

When you send feedback, our support team receives an email, and we will communicate with you directly to resolve the issue.

Mobile Application © 1999-2015 Jack Henry & Associates, Inc ® 26 Banno Mobile™ June 30, 2015