Online student feedback:

is it worth it?

Paul Marambos

Do we listen to our students?

If we listen, do we act?

Content

• What is online student feedback?

• Current arguments for / against online feedback.

• Pilot study

• Findings

• PM’s question time

What is online student feedback?

• Questions basically the same as current SFQs.

• Timing different.

• Access to feedback different.

• Effect on teaching different???

Arguments for online feedback

• Quicker

• Greener

• Easier

• Everyone else is doing it

• Leading indicator

• JIT teaching

• Non attenders included.

Arguments against online feedback

• Current system adequate.

• Lower response rate.

• Survey fatigue.

• Difficult to access data.

• Management support??

Pilot study

• 5 large modules

• Run just before Easter break

• Used Bristol online survey

• Similar questions to SFQs

• 2 optional questions

• 3 written questions

Results

• https://www.survey.bris.ac.uk/?op=login&account=blank

• Immediate access to feedback

• Response rates: 18.5%, 6.5%, 23.1%, 18.5%, 38%

• Good written feedback

• Lecturers happy

• Managers positive

Results - shortcomings

• Appeared that only “good” lecturers were open to participating.

• Low response rates.

• Software limitations.

• Not complete.

PM’s question time…..