Online Web Enquiries System:

Online Web Enquiries System seems to be working fine since its launch and in order to

make it more effective, we have added some more features, which would help the

branches as well as the Area Heads/TM/DTM, to keep a track on the enrollments.

I. The New Features added to Online Web Enquiries System are as follows:

1. Branches can enter the response of the enquiry and also can view the status of

the enquiry at any time.

2. Area Heads/TM/DTM, can view the status of the enquiries of a particular

branch or all the branches in his territory.

Branch Heads Instructions: -

1. After login in, on clicking the ‘GO’ button from any of the enquiries - the enquiries

listed in the ‘Enquiries’ tab will be displayed as shown in the following screenshot.

As these enquiries are available dynamically from the database, we advise you to

download them every alternate day and save it on to your system.

You can view the enquiries only if they are from your City / Area.

Note: Save the enquiries to your system because it will be moved to the next tab.

2. After saving enquiries, click on the “Click here”, in Enquiries Tab as highlighted in

the following screenshot.

3. By clicking on “Click here”, the following page will be displayed and all the enquiries

are moved to the ‘Response’ tab.

4. After saving the enquiries, when you click on the “click here”, the enquiries will be

moved to the ‘Response’ tab as shown below. This will help you to follow up the

enquiries.

5. In this page you need to select the response for the enquiry from the dropdown menu,

For e.g. if the enrollment is expected within 10 to 15 days, then mark the status as HOT

from the dropdown menu as shown in the following screenshot. Similarly for WARM

(within 1 month) and COLD (expected but not sure) options.

After selecting the response accordingly, click on the submit button.

6. If the enrollment is registered, chose the option ‘CLOSED’ from the dropdown menu,

and provide the enrolment no., and click on submit button.

7. To know the status of the Enquiry, Click on the Status Tab; Select the Date Range and

type of status as shown in the following screen.

8. In the status tab, you also need to confirm whether an enquiry is enrolled or is it of no

response. If no response is selected, that enquiry will not appear again.

Area Heads / TM / DTM: -

1. The new feature added is the ‘Status’ tab wherein you would be able to view the

status of enquiries of all the branches.

2. In the ‘Status’ tab you need to select the date range and select the branch name from

the dropdown menu as shown in the following screenshot.

3. After selecting the date range and if ‘All’ is selected from the dropdown menu. You

will get the following screen where you can view the count of ‘HOT’, ‘WARM’,’COLD’

and ‘CLOSED’ enquiries of all the areas under your City/Area.

4. To view the enrolled students details, click on the number under closed option of a

branch as follows.

5. On clicking the number under closed option, the following information will be

displayed in another popup window as shown below.