onwards upwards convention 2014 l 24th - 25th october l ... · onwards upwards l sca nsw matthew...

CONVENTION 2014 l 24th - 25th October l Hilton Hotel

(NSW)

(NSW)

(NSW)

Platinum Sponsors

onwards upwards

&onwards upwards

&onwards upwards

&

PROGRAM

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SCA (NSW) Sponsors

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PLATINUM

GOLD

SILVER

BRONZE

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ONWARDS & UPWARDS l SCA (NSW)

Events Committee

Bill Coles (Chair)

Richard Holloway

Elaine Fin

Jude Wild

Peter Berney

Matthew Jenkins

John Coleman

Toni French

Guylaine Senat

Convention Program Committee

Melissa Truscott (Chair)

Bill Coles

Hugh McCormack

Chris Chapman

Our thanks to those involved;

Welcome from the SCA (NSW) President

Day 2: Saturday 25th October

Opening and Keynote speaker – Robyn Moore with The Power of the Word

Stream 1: Strata Owners stream

Stream 2: Strata Manager and Strata Services combined stream

Day 1: Friday 24th October

Opening from the Minister for Fair Trading, the Honourable Matthew Mason-Cox, MLC

Keynote speaker Gold Medal Olympian Alisa Camplin

Stream 1: Practical tools and resources for Strata Managers and Services

Stream 2: Strata Services Specialist Course

Annual General Meeting

Convention Gala Dinner

Welcome to the SCA (NSW) Annual Convention where we aim to move Onwards and Upwards – which is the theme of this year’s event.

We have a program that has been carefully crafted to appeal to you. Whether you work in strata or live in strata you will find something that is informative and educational. Our quality speakers are leaders in their fields so you know you are hearing from the best and being provided with the latest information.

I am particularly excited by our special guest speakers. On day one we will be welcoming the Minister for Fair Trading, the Honourable Matthew Mason-Cox who assumed the fair trading portfolio earlier this year. Then we will hear from Nigel

Collin who will be sharing his business insights and then our keynote speaker, Olympic golden girl Alissa Camplin, will talk about what it takes to become the best in the world. I am sure she will be inspiring.

Sessions throughout the first day are designed to further your education regardless of whether you’re a strata manager or in strata services. These sessions are a great way of preparing for next year. Speaking of which don’t forget we have the annual general meeting and then its time to have some fun at the gala dinner.

Day two we welcome strata owners and commence the session with Flat Chat live. This is always an interesting and energetic session and expertly hosted by Jimmy Thomson. Strata managers and strata services also have joint sessions during the day and these will be just as motivating as day one.

Thank you to all our sponsors who make this possible especially our platiunum sponsors CHU, Macquarie Bank and Bannermans Lawyers. Thank you also to the SCA (NSW) staff who make this possible.

Greg Haywood President SCA (NSW)

Overview of the convention

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SCA (NSW) l ONWARDS & UPWARDS

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Stream 1 – Practical Tools and Resources

Day 1: Friday 24th October 2014

Time Event

8.15am Trade Exhibition and Registrations Open

Coffee break sponsored by Chambers Russell Lawyers

8.30am Welcome from MC, Nigel Collin

8.45am Opening from the SCA (NSW) President, Greg Haywood

9.00am Opening from The Hon. Matthew Mason-Cox MLC, Minister for Fair Trading

9.30am Keynote Speaker, Alisa Camplin

10.30am Morning tea around trade booths sponsored by Magnatex

11.00am Better Growth through Better Business Conversations

Nigel Collin

11.30am Enhancing Productivity through Outsourcing

Andrew Taylor

12.15pm Levies– From the Budget to the Court Room

Gary Bugden

12.45pm Making your Communications matter

Jason Starr – Thomas

1.30pm Lunch around trade booths sponsored by RHM Consultants

2.15pm Managing and Negotiating with your clients

Peter Callaghan

2.45pm The Funny and Interesting Developments in Strata

David Bannerman

3.30pm Leadership Lessons from the Front Line and how to add Value to Everything you do

Chris Savage

4.15pm Afternoon tea around trade booths sponsored by dea lawyers

4.30pm AGM

5.30pm AGM Finish

7.00pm – 7.30pm Pre-dinner drinks around trade booths

7.30pm – 12.00am Convention Gala Dinner sponsored by Havencab

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Matthew Mason-Cox, MLC, Minister for Fair TradingMatthew Mason-Cox was elected to the NSW Legislative Council on 28 September 2006 and has held shadow, committee and parliamentary secretary positions before being appointed Minister for Fair Trading on 6 May 2014.

Matthew brings to the Parliament a unique mix of skills in small business, public policy development, privatisation, project and infrastructure development plus corporate advisory and legal expertise earned at senior levels in both the public and private sectors.

Prior to entering Parliament, Matthew was a small business owner, operating optometry and optical dispensing businesses in the Queanbeyan region.

Alisa Camplin - Keynote speakerAlisa Camplin OAM is Australia’s first female winter Olympic Gold medallist, outstanding business and motivational speaker.

She delivers an enthralling yet powerful account of ‘how to’ succeed in sport, life and business.

Your speakers for Stream 1 – Practical Tools and Resources

Nigel Collin – MC and Business speakerHaving interviewed many of Australia’s top entrepreneurs, business leaders and owners, Nigel has gained unique insight into business improvement and growth.

This grassroots research, coupled with his own business experience, make Nigel’s presentations lively, practical and lasting.

Nigel created his first business at age twenty and is now founder and CEO of Ingenious Business Improvement. Having spoken at countless conferences, his work has taken him around the globe. He has advised Ministers of Parliament, C-Suite executives and worked with organisations in a myriad of industries. He is a TED-Xer, ambassador for ‘Start-Up

Australia’, Alumni of the Disney Institute and author.

Andrew TaylorFor the last 15 years Andrew has been involved in providing lending and transactional banking solutions for Macquarie clients in the strata industry. His current strategic role within the Macquarie Business Solutions team, sees Andrew focusing on the development of innovative banking solutions to create business process improvement for our clients.

Gary Bugden OAM DUnivGary Bugden’s name has been associated with Australian strata titles since 1972. In the past 40 years he has actively participated in all sectors of the industry – as a service provider, specialist lawyer, academic, development consultant, government consultant, author, commentator and law reformer.

Most of Gary’s legal career was as a partner of Mallesons Stephen Jaques (now King & Wood Mallesons), initially in Sydney and later in Brisbane. He has practiced extensively in mixed use developments involving structured land titles and common interest subdivisions throughout Australia, the Asia-Pacific region and the Middle East.

Gary has consulted on some of Australia’s most complex developments, as well as many of the “mega projects” in the Middle East, including the world’s tallest building. He was also the consultant to the Governments of both Dubai and Abu Dhabi in relation to their strata and community titles systems.

Gary has authored numerous loose-leaf services and books on strata titles (all published by CCH Australia) and he is currently writing another book for CCH on NSW strata management.

He now practices in Brisbane as the principal of Bugden Legal, where he undertakes a wide range of work for bodies corporate, strata managers, unit owners and other industry stakeholders and is the ‘go to’ person when the right answer is important.

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Your speakers for Stream 1 – Practical Tools and Resources

Jason Starr-ThomasJason has a diverse management background in Hotels and Private Equity and more recently as Group Chief Operating Officer of the PICA Strata Business. Jason has recently joined the CHU team as National Head of Business Development. Using this experience his role is focussed on enhancing the alignment between CHU and Strata Managers through training and process improvements.

Peter CallaghanPeter Callaghan is a director of C & N Projects Pty Limited, a company with a special interest in working with Owners Corporations or Strata Managing Agents in improving the asset value of strata title property. He is also available for engagement as an expert witness in strata title matters.

He served on the Board of the Institute of Strata Title Management Ltd (ISTM) [now Strata Community Australia (NSW)] for seven (7) years: the last eighteen months as its President. He is a Fellow and Life Member of Strata Community Australia-SCA (NSW).

Peter is both a licensed Strata Managing Agent and Certificate IV – Training and Assessment TAE40110 accredited. He is a regular presenter for the Continual Professional Development (CPD) program as well as entry level certificate course training. Peter’s formal credentials and experience in human resource management and industrial relations has greatly assisted him in the application of strata and community title management and its associated inter-personal relations.

David BannermanDavid Bannerman is the principal of Bannermans Lawyers, Sydney’s leading Strata Law firm, providing specialised legal services for the Strata industry, the Development industry, the Construction industry and the Insurance industry.

David is a qualified lawyer on the roll of the Supreme Court of New South Wales and the High Court of Australia. He is an Accredited Property Law Specialist with the Law Society of New South Wales and has over 15 years extensive experience in all aspects of property law and building litigation. For the past 8 years he has specialised exclusively in the strata industry.

David has a keen interest in education and training. He demonstrates his commitment by regularly presenting education seminars to lawyers, experts, certifiers and strata managers. Additionally, David is a Director of Strata Community Australia (NSW).

Chris SavageChris Savage is one of Asia Pacific’s leading public relations and communications industry leaders. He was appointed Chief Operating Officer of STW Group in 2008.

Educated in South Africa, England and Australia, Chris started his career in 1984 as a junior consultant in the Adelaide office of global PR industry leader Burson-Marsteller.

In 2000, Savage launched his own financial PR firm with partner Jennifer Horrigan, and with Ogilvy PR/ STW as small founding shareholder. Savage & Horrigan quickly grew to be a market leader and by 2007 the firm was fully acquired by Ogilvy and STW. In in mid-2008, STW asked him to join its leadership team as Chief Operating Officer.

His passion is about learning, growing and continually working to be the best he can be at what he does and what he can do next. More than that, it is about helping others achieve their full potential.

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Stream 2 – Strata Services Specialist Course

Day 1: Friday 24th October 2014

Time Event


Coffee break sponsore d by Chambers Russell Lawyers

8.30am Welcome from MC, Nigel Collin

8.45am Opening from the SCA (NSW) President, Greg Haywood

9.00am Opening from the Hon Matthew Mason-Cox MLC, Minister for Fair Trading

9.30am Keynote Speaker, Alisa Camplin

10.30am Morning tea around trade booths sponsored by Magnatex

11.00am Strata Services Specialist course

1.30pm Lunch around trade booths sponsored by RHM Consultants

2.15pm Strata Services Specialist course

4.15pm Afternoon tea around trade booths sponsored by dea lawyers

4.30pm AGM

5.30pm AGM Finish

7.00pm – 7.30pm Pre-drinks around trade booths

7.30pm – 12.00am Convention Gala Dinner sponsored by Havencab

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Your speakers for Stream 2 – Strata Services Specialist Course

Matthew Mason-Cox, MLC, Minister for Fair TradingMatthew Mason-Cox was elected to the NSW Legislative Council on 28 September 2006 and has held shadow, committee and parliamentary secretary positions before being appointed Minister for Fair Trading on 6 May 2014.

Matthew brings to the Parliament a unique mix of skills in small business, public policy development, privatisation, project and infrastructure development plus corporate advisory and legal expertise earned at senior levels in both the public and private sectors.

Prior to entering Parliament, Matthew was a small business owner, operating optometry and optical dispensing businesses in the Queanbeyan region.

Alisa Camplin - Keynote speakerAlisa Camplin OAM is Australia’s first female winter Olympic Gold medallist, outstanding business and motivational speaker.

She delivers an enthralling yet powerful account of ‘how to’ succeed in sport, life and business.

Richard Holloway Richard Holloway is a well know identity within the strata and community sector. An accomplished educator, mentor, corporate performer and business advisor to the industry over the last 30 plus years. Richard brings considerable experience to all educational programs.

Richard is a regular presenter within the profession. He has also lectured at TAFE and University, mentored employees and business owners as well as representing the industry on government committees and bodies.

Richard is a Fellow, Life Member and holder of the Presidents and Max Dunn Awards of SCA (NSW) and is a member of the Convention and Education Committees. He has been integral to the development of the sector in NSW and active participant in the development of CPD and the national education and accreditation program.

Bannermans lawyers is an industry leading law firm with ISO Law 9000 accreditation. We provide comprehensive, specialised legal services for the strata, development, construction and insurance industry. Our expertise and experience allows us to assist clients to resolve issues in a commercial and practical way.

For enquiries P (02) 9929 0226 E [email protected]

w w w. b a n n e r m a n s . co m . a u

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Your speakers for Stream 2 – Strata Services Specialist Course Stream 1 – Strata Owners Day

Day 2: Saturday 25th October 2014

Time Event


Coffee break sponsored by Longitude Insurance

9.00am Opening from the SCA (NSW) President - Greg Haywood

9.05am Opening from Robyn Moore

10.00am Opening and Welcome

10.05am Flat Chat Live with Jimmy Thomson and guests

Jimmy Thomson, Suzie Broome, Matthew Carota, Michael Courtney, John MacGregor, Robert Anderson and Karina Heinz

11.00am Morning tea around trade booths sponsored by AGC Roofing Maintenance

11.30am Flat Chat Live with Jimmy Thomson and guests (part 2)

Jimmy Thomson, Suzie Broome, Chris Mo’ane, Michael Courtney, John MacGregor, Robert Anderson and Karina Heinz

12.15pm Strata Owners Community Engagement

Paul Keating, Karina Heinz, Catherine Lezer, Stuart Denney, Diane Woods

1.00pm Lunch around trade booths sponsored by Kelly + Partners

2.00pm Self Managed Schemes

John Pickles and John Hutchinson

2.45pm Defects

Ken Demlakian, Neil Trenwith, Natalie Fitzgerald, Sarah Petzel

3.30pm Afternoon tea around trade booths sponsored by Lawyers Chamber on Riley

4.00pm Sessions Combine

4.00pm Risk Management

Wally Patterson, Jason Starr – Thomas, Richard Holloway

5.00pm Convention closes

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Y our speakers for Stream 1 – Strata Owners Day

Robyn MooreThere are not many speakers like Robyn Moore in Australia that have the capacity to connect in the way she does. Robyn is Australia’s most in-demand female speaker and has delivered over 1000 presentations. Robyn’s tailored presentations are remarkable and her clients report noticeable shifts in staff culture, behaviours, engagement, work/home balance and communication skills, long after the session is over.

Jimmy Thomson, Flat Chat LiveJimmy Thomson is a journalist, author and scriptwriter who writes the popular weekly newspaper column Flat Chat on apartment living in the Sydney Morning Herald and has written two books on the subject. The website and problem-solving forum flat-chat.com.au based on his newspaper column now attracts an average of well over 1000 unique visitors per day. Jimmy also is a frequent guest on radio and TV, answering questions about apartment living, and is a popular speaker at conferences and seminars on the subject.

Suzie BroomeSuzie Broome leads the Strata and Community Title practice with Beverley Hoskinson-Green.

Suzie holds post graduate qualifications in international and administrative law and advises on complex strata law, building defects and community title matters for owners, owners corporations and strata managers and runs all matters requiring advocacy in the NCAT, Local, District and Supreme Courts.

Suzie is known for her negotiation skills which have seen her settle building defects claims for millions of dollars using the art of persuasion over litigation.

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Your speakers for Stream 1 – Strata Owners Day

Matthew CarotaMatthew is currently employed by Integrated Consultancy Group as Group General Manager. In his 10 years with Integrated Matthew has played a key role in Integrated’s development as an industry leader and during this time he has personally become well versed in the complexities and dynamics of the strata sector frequently providing advice to practitioners operating within the industry and individuals and Owners Corporations residing within.

In recognition of his contribution to the strata industry Matthew was awarded the ISTM (now SCA NSW) Strata Industry Young Business Person of the year 2010/2011. Matthew has also completed a Certificate III in Property Services (Operations) entitling him to apply for a Certificate of Registration as a Strata Manager and is a Certified SCA (NSW) Strata Services Specialist. In addition, Matthew is also tertiary qualified having completed a Bachelor of Science majoring in Marine Biology and has completed Certificates I & II in mould ecology in buildings, investigation techniques, hazard awareness and remediation.

Michael CourtneyMichael Courtney is the manager of the NSW Strata Mediation Unit. This specialist mediation unit conducts the strata and community scheme mediations under jurisdiction of NSW Fair Trading.

Michael has been a mediator for over 15 years and has extensive experience in training, teaching and mediation practice.

John MacGregor John’s career in insurance spans over 40 years with almost 35 of those years spent in general management roles, both within Australia and overseas working in Asia and the South Pacific.

For the past 7.5 years John has specialised in strata insurance. Currently John is the General Manager for Whitbread (NSW and QLD), who are regarded as one of Australia’s’ leading strata insurance brokers. Prior to that John was the State Manager of CHU in NSW/ACT.

Robert Anderson Robert has worked in the strata industry for 20 years and has been the Principal of Advanced Community Management for the past 8 years. Before he worked at ACM, he was at BCS for 12 years, working in the role of Chief Operating Officer in the later part of this time.

Robert is dedicated to the industry and held the position of President at ISTM from 2000 – 2004 and is a trainer for SCA.

Karina Heinz Karina started in the strata industry in 1989 working for Advance Strata, which was part of the Bradfield and Pritchard franchise, where she gained an in-depth understanding and a passion for the industry. Ten years later she setup her own strata business, Progressive Strata Services, in Bondi Junction, which is a flourishing boutique strata company built on a philosophy of providing exceptional service.

Over the years Karina has acquired a considerable degree of experience in strata and company title, as well as Building Management Committees. It was with great pride that Progressive Strata was announced by SCA (NSW) as a finalist in two categories this year – one of these was as Strata Manager of the Year – Small Business.

Paul KeatingWith over 30 years’ experience in insurance and financial services, Paul has overseen business in both board and executive positions. He co-founded Strata Community Insurance in March of this year and is the companies Managing Director. Prior to this Paul spent 8 years as Managing Director at CHU and BCB, and 13 years at Zurich Financial Services. Paul has worked within the insurance of the USA, Canada, the UK, Switzerland, Japan, Hong Kong, Singapore and United Arab Emirates.

Paul holds an executive MBA from the University of NSW and is a Senior Associate of the Australian & New Zealand Institute of Insurance & Finance (ANZIIF). Paul is also a Fellow of the Australian Institute of Company Directors, and an Associate Fellow of the Australian Institute of Management.

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Stuart Denney As a leader and a mentor, Stuart Denney is Strata Plus’ only Associate Director. His integrity, knowledge and skills have earned him the respect of clients, the Strata Plus team, and all with whom he deals with. Stuart’s outstanding abilities and seven years’ experience in strata have provided him with exposure into all areas of strata, from providing planning advice to developers, to the ongoing management of community and strata title and complex tiered structures with BMCs.

Diane Woods Diane bought her first ever property in 2004 and attended the first Owner’s meeting not long after. She volunteered to be a member on the Executive at that first meeting – obviously not a lot of owners in attendance. Her reasoning was – “what is happening with my major investment and who is looking after it?”

Diane has been on the Executive for 8 years and Chair of the Owner’s Corporation for 7 of those years. There are 2 people she cannot do without – her Strata Manager and her Building Manager.

Diane’s working life was as an events co-ordinator/personal assistant/executive assistant. She has recently retired, is divorced and her only child has been residing in London for the past 12 years.

John PicklesJohn became executive committee Chair in 1980. The plan is well managed - there have been only four EGMs in 33 years. John has appeared on an episode of Gardening Australia showcasing the extraordinary garden he has developed around the property. John formed the first strata law company in 2004. He has recently retired as Chair.

John HutchinsonJohn Hutchinson has been Chair or Treasurer of his strata scheme for most of the past 8 years. Like most Executive Committee members he has “learnt on the job”.

His tenure as a director of Owners Corporation Network of Australia Limited “OCN”, the peak not for profit organisation representing strata owners, has given him the opportunity see what sort of support strata owners need and how one strata owner’s experience can feed through to benefit another. He is currently a director of Strata Answers Pty Ltd a business focused on helping members of Executive Committees “EC’s” work effectively as a group and get maximum value from their service providers.

Catherine Lezer Catherine Lezer’s passion is property. Currently owning eight strata properties, Catherine has been a member of various executive committees since 1999. “I’ve lived in some great communities and some ‘bad’ ones,” says Catherine.

“I’ve been involved in defect insurance claims, in mediation at CTTT, common area refits, asking recalcitrant owners to pay their levies, water penetrating issues and even had to deal with police raiding a drug dealers’ property in the building where I am currently chairperson. I understand some of what happens out there in strata land.”

Ken DemlakianKen Demlakian is a leading civil, structural and hydraulic engineer whose innovative expertise has been influencing the building and construction industry for almost 30 years. Renown in the industry for his facilitation of business logic, determination and strong application of ethical principles, Ken is recognised nationally for his cost-effective and reliable engineering solutions together with his complete knowledge of the overall design, approval and construction process.

In the Strata and Remedial sector, Ken and his team bring extensive experience in the property management industry to provide the insight, diligence and resourcefulness to successfully diagnose and resolve all Strata and Remedial issues. As an expert in the preparation of Defect reports, Audit reports, the investigation of defects, as well as the preparation of technical specifications, Ken has trained his team to aid Strata Managers and Strata Lawyers by providing timely service, efficient support and independent advice to their clients with overwhelming success. The Demlakian team provides technical expertise, and knowledge of legislative requirements and the litigation process to obtain the most cost-effective and sustainable engineering solutions for its clients.

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Neil TrenwithNeil Trenwith is a director of Magnatex Industries.

Magnatex has developed a strong presence and enviable reputation in the Strata Industry as a preferred concrete spalling investigation and repair specialist.

Neil deals face to face with lot owners executive committees strata managers and often negotiates through the diversified interest of all stakeholders and particularly the different agendas of the owner occupier and the investor.

Neil is an accredited mediator and those skills are often called upon in bringing together the various stakeholders.

Neil is a member of two pinnacle bodies Australian Concrete Repair Association and Strata Community Australia (NSW). Neil is a past Board Member of SCA (NSW) and is currently a member of the SCA (NSW) Strata Services committee which represents the interests of Service providers to the strata industry.

Natalie FitzgeraldAfter 14 years working in the strata management industry Natalie has developed a service and management philosophy based on client engagement. A Partner at Strata Sense, Natalie has presented across a number of industry and owner-education forums on community centric management solutions, advocating the importance of empathy and positive experience creation.

Sarah PetzelSarah Petzel is a Relationship Manager in the strata management team within the Business Banking division of Macquarie.

She has seven years experience in Business Banking, with a focus on the strata industry and lending to Owners Corporations. Sarah is a qualified CPA and has a Masters in Professional Accounting (UWS) and Masters in Commerce (UNSW).

Wally Patterson Wally established his career in property as founding Managing Director and Chairman of multi-award winning Dynamic Property Services. Previously principal of a financial and business services firm, Wally holds Real Estate and Strata licenses; Australian Insurance Institute Diploma; Company Director’s Diploma and completed Essentials of Community Association Management in the USA.

Wally consults to leading property professionals on complex title structuring and other issues and holds a range of private company directorships. His other interests include his family, mentoring others, skiing travel and philanthropy.

Jason Starr-Thomas Jason has a diverse management background in Hotels and Private Equity and more recently as Group Chief Operating Officer of the PICA Strata Business. Jason has recently joined the CHU team as National Head of Business Development. Using this experience his role is focussed on enhancing the alignment between CHU and Strata Managers through training and process improvements.




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Stream 2 – Strata Managers and Strata Services Stream

Day 2: Saturday 25th October 2014

Time Event


Coffee break sponsored by Longitude Insurance

9.00am Opening and Welcome from President, Greg Haywood

9.05am Opening Keynote from Robyn Moore, sponsored by CHU Strata Insurance

10.00am New legislation Q & A

Matthew Press, Greg Haywood, Daniel Linders, Colin Grace

11.00am Morning tea around trade booths sponsored by AGC Roofing Maintenance

11.30am Change to Dealing with New Developments

David Bannerman, Reena Van Aalst, Frank Boross

12.15pm The Role of Retirees in Strata

Dr Hazel Easthope and Natalie Fitzgerald

1.00pm Lunch around trade booths sponsored by Kelly + Partners

2.00pm Managing Disputes

Michael Courtney, Katherine Johnson, Paul Culbi

2.45pm The Next Generation

Paul Keating, Jodie Smithson, Annie Chan

3.30pm Afternoon tea around trade booths sponsored by Lawyers Chamber on Riley

4.00pm Risk Management

Wally Patterson, Jason Starr – Thomas, Richard Holloway

4.45pm Convention closes

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Robyn Moore There are not many speakers like Robyn Moore in Australia that have the capacity to connect in the way she does. Robyn is Australia’s most in-demand female speaker and has delivered over 1000 presentations. Robyn’s tailored presentations are remarkable and her clients report noticeable shifts in staff culture, behaviours, engagement, work/home balance and communication skills, long after the session is over.

Matthew Press Matthew Press is currently the Acting Director of Policy at NSW Fair Trading. He is a public policy specialist with broad experience working for government, industry and consumer stakeholders both locally and internationally. Prior to Fair Trading, Matthew spent a number of years in Europe, Asia and the Middle East with organisations such as Bupa Health, Vodafone, PwC Strategy Consulting and Ofcom.

Greg Haywood Greg has been employed by the PICA Group of Companies (Prudential Investment Company of Australia Pty Limited) for more than 13 years, his current position being the Group Chief Executive Officer/Managing Director which he has held for the past 10 years. His previous role in the company was as the Group Chief Financial Officer and Company Secretary when the company was Publicly Listed.

Privatised in 2004, PICA was established over 50 years ago and has had many interests in a wide range of businesses, its core being the Body Corporate/Strata Management industry (BCS) which has been operating for more than 40 years.

Daniel Linders Daniel Linders is the Group Managing Director of Strata Choice. With a strata career spanning 20 years, Daniel is responsible for overseeing the operations and financial management of the company, along with providing leadership to Strata Choice branches.

Daniel’s consultative approach and his ability to understand the needs of his clients, has seen him deliver comprehensive property management solutions to Strata Choice clients. Even though Strata Choice has grown to become one of the largest strata management companies in the country, Daniel ensures that the company retains the personal and professional service, for which Strata Choice has become renowned.

Daniel is a leading figure in the strata industry, is currently serving as Senior Vice President on the Board of Directors of Strata Community Australia (NSW) and since 2004 has been a member of the Code of Conduct and Professional Standards Committee.

Daniel has an MBA from Macquarie Graduate School of Management and also holds a Diploma of Business in Real Estate.

Colin Grace Colin is the Business Development Director and oversees Grace Lawyers’ corporate, property, planning and strata and community law practice areas.

Colin commenced his career as a clerk with the Bureau of Consumer Affairs (now the Office of Fair Trading) in 1978 in the Fair Rents and Strata Titles Board. Throughout almost 20 years he undertook a range of other duties in the Government including investigation positions and management roles, culminating in him undertaking the task of setting up the infrastructure for the implementation of the mediation services under the Strata Schemes Management Act changes in 1996/7.

At the end of his public service career he was the Registrar of the Strata Titles Board and manager of the Strata Titles Office. He has also been a part time member of the Consumer, Trader and Tenancy Tribunal (2007). Since 1998 Colin has pursued his legal career with the same commitment to the strata and community title world by providing services to owners, owners corporations, developers and Government.

David Bannerman David Bannerman is the principal of Bannermans Lawyers, Sydney’s leading Strata Law firm, providing specialised legal services for the Strata industry, the Development industry, the Construction industry and the Insurance industry.

David is a qualified lawyer on the roll of the Supreme Court of New South Wales and the High Court of Australia. He is an Accredited Property Law Specialist with the Law Society of New South Wales and has over 15 years extensive experience in all aspects of property law and building litigation. For the past 8 years he has specialised exclusively in the strata industry.

David has a keen interest in education and training. He demonstrates his commitment by regularly presenting education seminars to lawyers, experts, certifiers and strata managers. Additionally, David is a Director of Strata Community Australia (NSW).

Your speakers for Stream 2 – Strata Managers and Strata Services

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Reena Van Aalst Reena is the General Manager Portfolio Management and Licensee-in-Charge for Dynamic Property Services. Joining the company in 2003 Reena brought a strong background in management, trust account supervision and strata as well as specialist knowledge in company title and community schemes. At this time Reena is also studying for a Masters in Accounting.

Reena has managed residential and commercial properties of varying sizes and complexity throughout Sydney. Along with her senior management duties for the company, Reena continues to manage such well known new and long established developments as Eastpoint Tower in Edgecliff, Ranelagh in Darling Point, Eastgate in Bondi Junction along with The Italian Forum and The Bondi commercial developments.

During this time Reena worked on new developments including The Cross in Kings Cross, Newington at Homebush, Pavilions on the Bay in Glebe and Sydney Wharf at Pyrmont and more recently Central Park in Chippendale.

Frank Boross Frank Boross is the head of Strategy and Business Development for the Havencab Group and Managing Director of National Facilities Management.

Frank has completed a Civil Engineering Diploma at TAFE along with a Bachelor of Business at The Catholic University in North Sydney. During this time Frank joined the family business, Havencab, where he continues to work today. He diversified the business seven years ago into the Facility Management market predominately managing a diverse portfolio of strata titled properties.

Frank has strong ethical beliefs and aims to deliver an unforgettable customer service experience to Havencab’s many clients.He is also a driver of values and vision to Havencab’s teams and seeks innovation to differentiate the business from competitors.

Dr Hazel Easthope Since joining City Futures in 2007, Hazel has undertaken research examining private rental housing, home ownership and social housing. Much of her research has focused on housing and planning policy, residential decision-making and residential satisfaction.

In recent years, her research focus has been on higher density living and the governance and management of strata schemes.

Natalie Fitzgerald After 14 years working in the strata management industry Natalie has developed a service and management philosophy based on client engagement. A Partner at Strata Sense, Natalie has presented across a number of industry and owner-education forums on community centric management solutions, advocating the importance of empathy and positive experience creation.

Michael CourtneyMichael Courtney is the manager of the NSW Strata Mediation Unit. This specialist mediation unit conducts the strata and community scheme mediations under jurisdiction of NSW Fair Trading.

Michael has been a mediator for over 15 years and has extensive experience in training, teaching and mediation practice.

Katherine Johnson Katherine is a barrister, mediator and arbitrator and psychologist. She is a member of Community, Organisational and Counselling Colleges of the Australian Psychological Society (APS) and President, Australian Dispute Resolution Association. Katherine is also the founder and co-ordinator of PAVE the Way to Peace - a Community Psychology Interest Group.


Paul Culbi Paul is known for his friendly ,proactive and knowledgeable approach which is why it is no surprise that he is one of Sydney’s most highly sought after strata managers. Just spending under 10 years within the industry, his hard work and passion has also led him to many great achievements . Paul is also accountable for all Jamesons IT infrastructure and the management of all business growth. Paul is known for his friendly and punctual personality and renowned for proactively dealing with requests, mediating and, future proofing all properties that he manages.

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Paul Keating With over 30 years’ experience in insurance and financial services, Paul has overseen business in both board and executive positions. He co-founded Strata Community Insurance in March of this year and is the company’s Managing Director. Prior to this Paul spent 8 years as Managing Director at CHU and BCB, and 13 years at Zurich Financial Services. Paul has worked within the insurance of the USA, Canada, the UK, Switzerland, Japan, Hong Kong, Singapore and United Arab Emirates.

Paul holds an executive MBA from the University of NSW and is a Senior Associate of the Australian & New Zealand Institute of Insurance & Finance (ANZIIF). Paul is also a Fellow of the Australian Institute of Company Directors, and an Associate Fellow of the Australian Institute of Management.

Jodie Smithson Jodie Smithson is the branch manager of Strata Plus Northside. She is a brilliant, licensed senior strata manager with more than seven years’ experience. Her professional achievements are numerous and she is highly regarded by clients, suppliers and the Strata Plus team.

Jodie is proud of the long term professional relationships she creates and maintains with EC members, owners, contractors and suppliers.

Annie Chan Annie is a Senior Strata Manager with Bright & Duggan and brings a focus on professional excellence to her portfolio of predominantly large and prestigious schemes across Sydney. Annie enjoys managing challenging schemes and has a particular interest in partnering with her owners addressing complex defects and litigation.

Wally Patterson Wally established his career in property as founding Managing Director and Chairman of multi-award winning Dynamic Property Services. Previously principal of a financial and business services firm, Wally holds Real Estate and Strata licenses; Australian Insurance Institute Diploma; Company Director’s Diploma and completed Essentials of Community Association Management in the USA.

Wally consults to leading property professionals on complex title structuring and other issues and holds a range of private company directorships. His other interests include his family, mentoring others, skiing travel and philanthropy.




Jason Starr-Thomas Jason has a diverse management background in Hotels and Private Equity and more recently as Group Chief Operating Officer of the PICA Strata Business. Jason has recently joined the CHU team as National Head of Business Development. Using this experience his role is focussed on enhancing the alignment between CHU and Strata Managers through training and process improvements.


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Join us for the NSW event of the year on Friday 24th October at the Hilton Ballroom. With pre-dinner drinks commencing in the trade exhibition area from 7.00pm, the gala dinner will open its doors at 7.30pm for great food, wine and entertainment.

MC Nigel Collin will entertain and get the night going with the Baker Boys Band following to get everyone on the dance floor.

A great night of networking with the industry and strata community.

Dress code: Formal

The night has been sponsored by

2014 Convention Gala Dinner

We thank our convention sponsors

fusedmedia.com.au

Satchel Sponsor Friday Morning Tea

Friday Coffee Station

Saturday Coffee Station

Friday Lunch

Friday Afternoon Tea

AGC Roofing Maintenance

Saturday Morning Tea

Saturday Lunch

Saturday Afternoon Tea

fusedmedia.com.au

Convention Gala Dinner

Strata Owners Flat Chat live Session

Lanyard Sponsor

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Trade Exhibition

Trade Exhibition F loor Plan

AGC Roofing Maintenance

A major feature of the convention with companies from throughout NSW and beyond, showcasing products and services that could enhance and assist you. Visit the trade exhibitors in the ballroom foyer, where morning tea, lunch and afternoon tea will be served.

Booth No Company Booth No Company

1 & 2 Macquarie

3 Strata Unit Underwriters

4 Stratamax

5 Poolwerx

6 Austbrokers

7 & 8 Body Corporate Brokers

9 Bannermans

10 Quatrix

11 & 12 CHU

13 Express Glass

14 Solutions in Engineering

15 Magnatex

16 Whitbread Insurance Brokers

17 Dulux Property Services

18 Rockend

19 CRM Brokers

20 Smart Blocks

21 My Strata

22 Grace Lawyers

23 Ebix Trades Monitor

24 BPS Strata Maintenance

25 Megasealed

27 Maximum Security Products

29 The Shower Repair Centre

30 Higgins

31 Strata Engineering Solutions

32 Telstra

33 Longitude Insurance

34 NBN

35 AMPAC

Suit casing Policy: SCA (NSW) has a no-tolerance policy regarding ‘suit casing’. Which describes the practice of non-sponsoring or exhibiting companies or individuals promoting business at its convention and other events including trade display areas, in aisles or in the lobbies, and/or representing their services or soliciting conference participants for conflicting social activities. Distribution and/or display of commercial literature are restricted to the trade display areas by participating exhibitors only. Unauthorised literature and signs are prohibited. Violators of this policy will be ejected from the convention and event and will be charged the single display booth rate. Should members experience persons acting contrary to this policy, please bring it to the attention of the SCA (NSW) Secretariat.

(NSW)

(NSW)

(NSW)

SCA (NSW) Level 1, Suites 101 & 102, 845 Pacific Highway,Chatswood, NSW, 2067 l Phone: 02 9492 8200 email: [email protected] l www.nsw.stratacommunity.org.au

onwards upwards

&onwards upwards

&onwards upwards

&

Platinum Sponsors

onwards upwards convention 2014 l 24th - 25th october l ... · onwards upwards l sca nsw matthew...

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