open communication wins

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BERATUNG JUDITH ANDRESEN SESSION | AGILE ON THE BEACH SEPTEMBER, 4TH 2014, PENRYN OPEN COMMUNICATION WINS

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The majority of all IT projects fail. They ship too late, are over budget or come with a lack of quality. Studies show: They don’t fail because of missing technical knowledge. The failure is a consequence of missing communication and / or miscommunication. The requirements are unclear, the change requests are even more unclear. The team doesn’t discuss emerging issues properly. Some team members recognize errors and but they do not name them, because they fear suffering disadvantages. How can we establish an open conversation about the project aim and the progress of the project? What do I have to do? What should I expect from my team members? What are our first steps into an open and fair communication, so that we are able to deliver our projects with success?

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Page 1: Open Communication wins

BERATUNG JUDITH ANDRESEN

SESSION | AGILE ON THE BEACH SEPTEMBER, 4TH 2014, PENRYN

OPEN COMMUNICATION WINS

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BERATUNG JUDITH ANDRESEN OPEN COMMUNICATION WINS

JUDITH ANDRESEN

project coach !

judithandresen.com @judithandresen

2

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„The role of the professional developer is a communications role as well as a

development role.“

ROBERT C. MARTIN , THE CLEAN CODER

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70% of failed IT projects: missing / misleading communication

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Decisions: only 20% conscious

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OPEN COMMUNICATION

Gut feelingsFacts

Well-aimed Communication

in Cooperation

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Classic / agile approach Trust & Motivation First steps into a open communication

AGENDA

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We all have had the same experience. We spent a lot of time there.

WHAT WE HAVE LEARNED SO FAR

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Text

IMAGE SOURCE: FLICKR

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We all have had the same experience. We spent a lot of time there.

WHAT WE HAVE LEARNED SO FAR

BE PERFECT!

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_ Replace rule-of-thumb work methods with methods based on a scientific study of the tasks.

_ Scientifically select, train, and develop each employee rather than passively leaving them to train themselves.

_ Provide "Detailed instruction and supervision of each worker in the performance of that worker's discrete task"

_ Divide work nearly equally between managers and workers, so that the managers apply scientific management principles to planning the work and the workers actually perform the tasks.

SCIENTIFIC MANAGEMENTWIKIPEDIA: FREDERICK TAYLOR

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„Human Resources“„Human Being“

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I don’t want to be a number. !

If there was a number, I am the number one.

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P A S S I V E P A R T

of the Plan

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_ Individuals and interactions over processes and tools

_ Working software over comprehensive documentation

_ Customer collaboration over contract negotiation

_ Responding to change over following a plan

AGILE MANIFESTOWEBSITE

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#HumanBeings #TeamWork

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#Transparency #Feedback #SelfOrganization

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TACIT ASSUMPTIONS

Nature BusinessLeadership

VALUES

Nerds Conservative

ATTRIBUTES

Furnishing Projects

Uniforms

WIKIPEDIA: SCHEIN’S MODEL

ORGANIZATIONAL CULTURE

Flyers Slogans

„This is how we work“

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Am I allowed to talk?

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Classic / agile approach Trust & Motivation First steps into a open communication

AGENDA

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The effort for changing behavior is high !

Am I rewarded for this effort? Is the result worth it?

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What should I do? What contribution is expected of me? !

What can I not do?

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#Purpose #Autonomy #Mastery

MOTIVATIONDANIEL H. PINK, DRIVE

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TRUST IS BASED ON CERTAINTY

Physiological needs

Love / Belonging

Safety

Esteem

Self-actualization

MASLOW’S HIERARCHY OF NEEDS

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Classic / agile approach Trust & Motivation First steps into a open communication

AGENDA

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AN AGILE TRANSITION IS COMPLEX

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Complex Emergent Practice

Complicated Good Practice

Chaotic Novel Practice

Obvious Best Practice

WIKIPEDIA | DAVE SNOWDEN

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Disorder

AN AGILE TRANSITION IS COMPLEX

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Complex Emergent Practice

Complicated Good Practice

Chaotic Novel Practice

Obvious Best Practice

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Just some ideas, not best practices

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We solve complex problems in a team

1

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_ Retrospectives _ Post Mortem Analysis _ Root Cause Analysis _ Daily Stand Up Meetings: Impediments

LISTEN & TALK!

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Do we follow the old paths?2

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_ Informal Meetings :-) _ Company breakfast _ Lunch Lottery / Time for Tea

INTROSPECT & TALK

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3ARE WE CERTAIN?

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_ „Management by wandering around“ _ Articulate your gut feeling _ Articulate underlined feelings of the others _ Talk about your own mistakes

HUNT THE ELEPHANTS & TALK!

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DO WE HAVE THE RIGHT ATTITUDE?

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_ Be a role model! _ Take small steps! _ Celebrate successes!

LEARN & TALK!

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JUDITH ANDRESEN

project coach !

judithandresen.com @judithandresen

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GOOD LUCK!