open voice: patient opinion at health in numbers
DESCRIPTION
Presentation from the ODI event Health in Numbers. Run by the Leeds Data Mill.TRANSCRIPT
Open voice: How open data helps patients to make the NHS betterKate Ebbutt @kateebbuttPatient [email protected]
Berwick Report, August 2013
“Hear the patient voice at every level – even when that voice is a whisper”
Berwick on Mid Staffs“Warning signals abounded and were not heeded…Especially costly was the muffling of the voices of patients and carers who took the trouble to complain but whose complaints were too often ignored.”
Open Voice
The world is changing – fastOld world New world
Hierarchy Network
Broadcast Conversation
Hiding Sharing
Few Many
Closed Open
Passive recipients Active participants
Guy Brookes
Associate medical director
Adult mental health services
Leeds & York Partnership Trust
Berwick again
“Speak up about what you see – right and wrong. You have extraordinarily valuable information on the basis of which to make the NHS better.”
Active citizens and the NHS• Not choosing, but changing
• Not making a comment, but making a difference
• Not collecting data, but connecting people