In ThisIssue

Ensure Your

Biggest Assest

Smile!

‘Newest’

Unbelievable

Chemical Hard

Surface Cleaner

Franchisee

Business Meeting

Schedules

Training Calendar

Franchise Referral

Program

T H E F R A N C H I S E E S ’ N E W S L E T T E R F R O M O P E N W O R K S ®

M AY 2 0 1 3

The people that make up your crew are by far your most important asset. The human beings on your crew provide95 percent of the service delivery and it is critical that you mitigate the risk of injury to ensure that your assets don’t

turn into liabilities. When running a business with this in mind, there are five angles upon which you should focus your

time and your money. There are specific measures for each one and failing in any of these areas will put your people and your

business at risk.

peningDoors

Leadership.It is demonstrated through actions from the top so

that all crew leaders and staff know that safety is a serious

matter. Find opportunities to visit your customer locations

and engage with both your staff and your client. Listen to

their safety concerns and do whatever is necessary to lessen

the risks presented. If everything sounds as though it is fine,

that is when you need to start asking questions.

Safety processes. Safety requires clear accountabilities at all levels and

effective measurement systems. Safety plans should be in

place for unforeseen circumstances, such as inclement

weather, when risk levels can increase significantly. Your role

as the leader of a business is to ensure that the controls are

in place and as many of them are working as effectively

as possible.

Let’s remember that safety is something that can never

be fixed completely and is never something that we can

walk away from thinking that the job is done. But it is critical

to ensure that we actually deliver on the commitments we

have made, and when we say we are going to fix something,

it gets fixed. Our credibility is at stake. Collaborate with your

customers on site, ensuring compliance with regulations

and your own internal safety procedures.

Communication and training. To ensure that your entire crew understands haz-

ardous situations and the risks they create, it is critical they

receive proper training and know how to react if they occur.

Using work equipment in the right way, wearing personal

protective equipment, and maintaining a safe place of work

are things that need permanent attention and reminders.

Regular and relevant safety training and communication to

all employees must be a key part of your business plan.

Look to your local health agency or OSHA for resources and

training sessions.

continued on page 4

Ensure Your Biggest Assets Don’t Turn Into Your Biggest Liability

Leadership

Reporting

Sustainability

Communication& Training

SafetyProcesses

CUSTOMER SERVICE CORNER “Safety is a cheapand effective

insurance policy."

AUTHOR UNKNOWN

“Prepare and prevent, don'trepair and repent."

AUTHOR UNKNOWN

“Working safely may getold, but so do thosewho practice it."

AUTHOR UNKNOWN

“Prepare and prevent, don'trepair and repent."

AUTHOR UNKNOWN

“Tomorrow - your rewardfor working safely

today."

ATTRIBUTED TO ROBERT PELTON

“Safety First" is"Safety Always."

CHARLES M. HAYES

“Out of this nettle,danger, we pluck this

flower, safety."

WILLIAM SHAKESPEARE

Sure it seems like asimple tip, but this isone of the greatest

ways to make a customerfeel appreciated and/orchange their state of being.The smile has a way ofbrightening a situation ormaking an unpleasantatmosphere a little moretolerable.

Try This: Whenyou, or your crew,first enter yourcustomer’s location,greet them with a warmsmile. How do they react? If the customer seems a littledry or cold, what happenswhen you smile at them?Trust me, even if you don’tsee it, there’s amazingpower in a simple smile.And not only does it makethe customer feel better…itenhances your outerappearance too.

Smile!S

source: WAXIE

BETTER BUSINESS PRACTICE

According to our WAXIE Representative, Dan Good, “The product truly

lives up to its name. I thought it was pretty “gimmicky” to call it unbelievable,

but at this point I don’t know what else you would call it. This bio-active tech-

nology is becoming a bit of a game changer in the janitorial industry. One of

the best places we have found to use Unbelievable has been in kitchen and

bathrooms. The product has been engineered to “eat” organic material. So it

does not just clean grout and tile, but as long as it stays damp it penetrates

the grout and continues to eat away the caked in material. It also reproduces,

so its effectiveness remains strong; as long as it has a food source. Over time

the grout simply looks amazing (2 whole cleanings). The fun part is that once

you have mopped and scrubbed with it, you send it all down the drain. It then

has the same effect on all the nasty garbage that clogs commercial drains.

Odors are gone almost instantly and over time will help maintain drain line

flow. Pretty cool stuff.”

To order this or one of WAXIE’s other bio-active products please contact

them directly at 800-995-4466. Your Regional Operations Team can also be a

great resource when trying to find out which chemicals work best for your

customers’ specific needs.

Microbes are one of the earliest life forms on earth and

they are highly diverse. They include bacteria, fungi, algae, plankton, etc.

WAXIE has developed a family of bioactive products that use naturally

occurring microorganisms, which are non pathogenic and not harmful

to plants, animals or humans. They break down manure, fats, oils &

grease (FOG), urine, petroleum hydrocarbons and many other organic

compounds into the base molecular components of carbon dioxide

and water by way of the Krebs Cycle.

The Krebs Cycle is an aerobic metabolic process present in every

aerobic organism and utilizes oxygen to create chemical reactions at a

molecular level. The specific bacterial species used in WAXIE’s bioactive

products can be used in sinks, floors, drains, lift stations, compost, inter-

ceptors or grease traps where organic materials cause problematic or

underperforming conditions. Oxygen in the presence of bacteria utiliz-

ing the Krebs Cycle significantly reduces or eliminates unwanted organ-

ic materials in water drainage systems and grease traps, thereby improv-

ing system performance and decreasing physical maintenance costs. In

addition, when considering a total lifecycle assessment analysis, the pos-

itive impacts of aerobic bacterial treatment in drains and grease traps

significantly outweigh those of alternative options, such as caustic

chemical treatment or mechanical removal of grease for disposal.

A number of our franchisees have been test driving one of these

new products and highly recommend it:

WAXIE Unbelievable Hard Surface CleanerMunicipal/Industrial Strength Hard Surface Cleaner and Degreas-

er with Advanced Surfactant System WAXIE Unbelievable Hard Surface

Cleaner is an all-natural and powerful cleaner & deodorizer designed

for every day use or for use on the toughest jobs. Contains ‘fermenta-

tion enzymes’ and seven microbial species chosen for their high pro-

duction enzymes useful in hard surface cleaning. Fragrance free.

Waxie Unbelievable Hard Surface Cleaner

Dilution: 1:32 to 1:64.

Recommended for use in:

• Commercial kitchens

• Hard surface cleaning

• Grout cleaning

• Urine saturated concrete

odor removal

• Edible grease embedded

surfaces

• And more!

Waxie UnbelievableHard Surface Cleaner is available in 5 gallon and 1 gallon sizes

THE KREBS CYCLE

"Newest" Unbelievable Chemical

Franchise Referral Program

— Regional Contacts —ArizonaDon Speck

DonS@OpenWorksWeb.com602.772.3027

CaliforniaBob Hurd

Bob.Hurd@OpenWorksWeb.com562.428.9210, x402

IllinoisRyan Dosenberry

Ryan.Dosenberry@OpenWorksWeb.com847-993-9826

TexasDon Speck

DonS@OpenWorksWeb.com602.772.3027

WashingtonTony Orso

TonyO@OpenWorksWeb.com425-827-0550, ext. 305

Please forward your comments, newsletter contributions,

or suggestions to:

Opening Doors Newsletter4742 North 24th Street

Suite 450Phoenix, AZ 85016fax: 602.772.3028

E-mail the editor: info@openworksweb.com

www.openworksfranchise.com

ARIZONAMeetings will be held on select Fridays: 12:30pm – 3:00pm. Space is limited, RSVP to your regional office to reserve a seat! Meeting topics are subject to change.

Friday, June 14thCommunication

CALIFORNIAMeetings will be held on select Fridays: 12:30pm – 3:00pm. Space is limited, RSVP to your regional office to reserve a seat! Meeting topics are subject to change.

Friday, June 21stCleaning for Health – Green Cleaning

ILLINOISMeetings will be held on select Fridays: 12:30pm – 3:00pm. Space is limited, RSVP to your regional office to reserve a seat! Meeting topics are subject to change.

Wednesday, June 12thNew Technology / Equipment advancements

TEXASMeetings will be held on select Fridays: 11:00pm – 1:00pm. Space is limited, RSVP to your regional office to reserve a seat! Meeting topics are subject to change.Saturday, June 8thUp Selling to your Clients: Additional Services and Tag Jobs

WASHINGTON Meetings will be held on select Fridays: 1:00pm – 3:00pm. Space is limited, RSVP to your regional office to reserve a seat! Meeting topics are subject to change.

Friday, June 7thFloor Work

2013 FranchiseeBusiness Meeting Schedules

FirstWorksTM Training Graduates

Congratulations to the following graduates who successfully completed the intense 10-day

FirstWorks training program.

ArizonaMaria SahagunJonatan Sandoval

CaliforniaLaura BurciagaWassi Merhzai

TexasFelina Smith & Marlow OgdenBelkis Brene & Ramiro Perez

WashingtonAseel Ata

Tony Disadila

Sustainability. There is no sustainable business without a focus on the long-term

well-being of its people. To be a responsible leader, one needs to incor-

porate sustainable business operations. Sustainable management can

be used to improve employee productivity, the environment, business

atmosphere, and personal lives using technology, work-life balance

measures, and community engagement, among other things.

Reporting. We need to throw some light on accident reporting. Even if accidents

are most often caused by human error, reporting them is hugely beneficial

for the learning curve. A series of incidents in the same area or task may

flag weak safety processes or a need to redesign your safety training pro-

gram. Encourage your crew leaders to always report accidents, no matter

how minor they may feel they are.

For more information on how to create a comprehensive safety training program for your business please

refer to the safety section in your Franchise Owner’s Manual or reach out to your Regional Operations Team.

The program is very simple – just callthe Regional Director in your regionand give him/her your name and thename and phone number of the

person whom you are referring. If thereferral decides to purchase an

OpenWorks franchise, then you make…

First Referral = $ 750.00

Second Referral = $1,000.00

Third Referral = $1,250.00----------------------------------------------* referrals that result in a sale *

Protect Your Most Important Assets continued from page 1

Source: European Cleaning Journal