Opening of Sahuliyat

Centers /CSCs

Project Report

Information Technology Department, GoJK

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Table of Contents

1. Introduction .............................................................................................................................. 3

2. About CSC e-Governance Services India Ltd. (CSC-SPV) ............................................ 3

2.1. Service Delivery through CSCs .................................................................................... 4

3. List of Gram Panchayats/Villages: .................................................................................... 5

4. Rollout of CSC/Sahuliyat Centres in Three Phases ...................................................... 6

5. Stake Holders ............................................................................................................................ 6

5.1. Major Stakeholders ........................................................................................................ 6

5.2. Minor Stakeholders ........................................................................................................ 7

6. Physical Requirements ......................................................................................................... 7

7. Digital Requirements ............................................................................................................. 8

8. Rollout and VLE Selection Process .................................................................................... 8

8.1. Terms & Conditions for Selection .............................................................................. 9

9. Day to Day Operational Issues .......................................................................................... 10

10. Revenue Generation for VLE ......................................................................................... 11

11. Annexure – A (Application Form) ................................................................................ 13

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1. Introduction

Information Technology Department, Government of Jammu & Kashmir is planning to

rollout Common Services Centers under the name of Sahuliyat Centers to cover every

Gram Panchayat in the State to deliver various Government to Citizens (G2C) Services,

Departmental Services (Collection of Electricity Bills, Water Bills etc) , Banking ,

Insurance , Education-eLearning , Digital Literacy , Internet Browsing Services to

Citizens, Tele Medicine , Health Services & various B2C Services & e Commerce which

will bridge the GAP of Digital Divide between Rural and Urban population and empower

Citizens using ICT technologies. All Line departments would be utilizing these centers

for their services. These centers will be run by women/men who will selected by IT

Department in consultation with CSC e-Governance Services India Ltd. (CSC-SPV), and

the respective Deputy Commissioners of the Districts. Village Level Entrepreneurs

(VLE) will be identified and one time Capital expenditure will be supported by

government and Operational Expenditure will have to be taken care by VLE and she/he

will be able to earn minimum Rs.10, 000/ month by delivering these services. This

project envisages covering all the 4201 Gram Panchayat’s in next 3 years in a phased

manner. These CSC Centers will cover nearly 8387 villages across the State. These

centers will be positioned as Change Agents by promoting Rural Entrepreneurship and

also building rural capacities and livelihoods.

2. About CSC e-Governance Services India Ltd. (CSC-SPV)

The Government of India under Common Service Centres(CSC) Scheme has approved

the setting up more than 100,000 internet enabled centres / CSCs in rural areas under

the National e-Governance Plan (NeGP). As per the CSC Scheme, a Special Purpose

Vehicle (SPV) has been formed by Ministry of Communication and Information

Technology, Department of Electronics and Information Technology (DeitY),

Government of India, so that the Government can progressively migrate to an e-

Governance platform and enable services through the CSC network. The CSC SPV which

is named as 'CSC e-Governance Services India Limited' has been incorporated under the

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Companies Act 1956 on 16th July 2009. The CSC-SPV is proposed to adopt various

roles. At the basic level, the SPV is conceptualized to monitor the CSC Scheme and its

outcomes on behalf of the Government at the National and State levels.

2.1. Service Delivery through CSCs

Today, CSCs are delivering a variety of services to citizens in rural India,

changing the way they learn, communicate, manage their livelihoods and access

government, health, and financial services.

State Governments across India are leveraging the Common Services Centers for

improved access to public services in rural India. Currently, over 50% of

transactions completed at CSCs are for various Government services.

One of the key focus areas for the CSC Scheme has been to ensure financial

inclusion through the network of CSCs in rural areas. CSCs across the country are

providing financial services including banking (as banking correspondents),

micro-finance and insurance service, with over 20 lakh transactions being under

taken at CSCs each month. They are also actively involved in spreading

awareness about various banking services in rural India.

Services currently being offered through APNA CSC portal are:

G2C Services (Government to Citizen Services)

Pan Card Services

E Adhaar (UID) card Services

NIELIT Services(DOEACC)

NIOS Services (national institute of open school)

Passport services

Electoral Services

PFRDA( pension fund services)

State G2C services

B2C services (Business to citizen services)

Mobile Recharge

DTH Recharge

CSC bazaar

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IRCTC & Bus Ticketing

Bill Payments

E Learning

Insurance

Banking

Air travel

For every service delivery payment is made using secure VLE Wallet system and

amount thus collected is shared among the stakeholders as per predefined commission

structure at specified timelines.

3. List of Gram Panchayats/Villages:

Sr. No

District No. of Blocks No. of Panchayats

No. of Villages

1 Anantnag 17 303 797 2 Budgam 17 281 571 3 Bandipora 12 114 183 4 Baramulla 26 367 732 5 Doda 17 231 469 6 Ganderbal 7 113 237 7 Jammu 20 297 836 8 Kargil 15 95 132 9 Kathua 19 244 554

10 Kishtwar 13 134 267 11 Kulgam 12 170 329 12 Kupwara 24 357 546 13 Leh 17 93 129 14 Poonch 11 189 239 15 Pulwama 11 186 385 16 Rajouri 19 296 466 17 Ramban 11 124 181 18 Reasi 12 147 289 19 Samba 9 100 360 20 Shopain 9 103 253 21 Srinagar 6 53 61 22 Udhampur 17 204 371

321 4201 8387

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4. Rollout of CSC/Sahuliyat Centres in Three Phases

Sr. No

Districts Gram Panchayat

Rollout (2015-2016)

Rollout (2016-2017)

Rollout (2017-2018)

1 Anantnag 303 100 100 103 2 Budgam 281 81 100 100 3 Bandipora 114 34 40 40 4 Baramulla 367 100 100 167 5 Doda 231 31 100 100 6 Ganderbal 113 33 40 40 7 Jammu 297 97 100 100 8 Kargil 95 20 30 45 9 Kathua 244 44 100 100

10 Kishtwar 134 34 50 50 11 Kulgam 170 30 60 80 12 Kupwara 357 100 100 157 13 Leh 93 20 30 43 14 Poonch 189 50 65 74 15 Pulwama 186 50 65 71 16 Rajouri 296 96 100 100 17 Ramban 124 24 50 50 18 Reasi 147 25 60 62 19 Samba 100 20 40 40 20 Shopain 103 20 40 43 21 Srinagar 53 10 20 23 22 Udhampur 204 50 75 79

Total Rollout (Phase Wise) 1069 1465 1667

5. Stake Holders

5.1. Major Stakeholders

Citizens

Information Technology Department

Director ESD

Rural Development Department / Panchayatiraj Department

Village Level Entrepreneurs

Districts e-Governance Societies (DeGS)

CSC e-Governance Services India Limited (CSC-SPV)

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5.2. Minor Stakeholders

Education Department

Agriculture Department

Health Department

All Banks

e-Commerce Companies

All other departments

6. Physical Requirements

All these centres will be located in the Gram Panchayat building against the availability

of separate room; if the room will not be available then the VLE selected will have to set

the centre in private locations, which should be easily accessible to the citizens living in

the locality. In first instance, Information Technology Department and CSC-SPV in

consultation with Rural Development Department will identify all the Panchayats with

Space and Internet Connectivity for smooth functioning of the project. IT Department

and CSC SPV will ensure that the Internet connectivity will be taken from the available

and reliable services providers in the Gram Panchayat. Service provider will be

evaluated on Reliability, Affordability and ease of Management

The entire operation cost of the center will be taken care by the VLE. A typical center

would have

Good condition RCC Roof with 300- 500 SFT Space in GP if

available or at private identified location.

2 Tables and 5 chairs

It should facilitate 2 Computers , Laptop , Printer, UPS

Easy access to citizens

Power connection with a separate Meter

Separate Entry & Exit for VLE so that the working hours will be

flexible and also it will not disturb the Panchayat Operations.

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7. Digital Requirements

Sr. No Description Quantity

1 Computers (Desktops/Laptops) 02

2 Printer with Scanner 01

3 Invator 01

4 Internet Connectivity (1MBPS) 01

8. Rollout and VLE Selection Process

A State Apex Committee needs to be formed with IT Department, Rural Development

Department / Panchayat Raj Department, Education Department and CSC e-Governance

Services India Limited.(CSC-SPV) for the smooth functioning of the project. The

working framework of this project

Information Technology Department

District e-Governance Societies

Village Level Entrepreneurs (VLE)

Citizens

Village Level Entrepreneurs (VLE)

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Selection of the VLEs will be based on PPP Model, where the VLE will be a private

person and will be appointed by Information Technology Department, Government of

Jammu & Kashmir. Steps to be followed in the selection process will as follows:

8.1. Terms & Conditions for Selection

One CSC centre to be selected in each Gram Panchayat in Rural Area.

One CSC centre to be selected in each ward in Urban areas.

Candidates selected should be a resident of the same Gram Panchayat/Ward for

which the CSC is created.

Candidates selected should fall in the age group of 18 Years to 50 Years.

Step 1

IT Department in

collaboration with CSC-

SPV will give the

advertisement in all the

leading papers of J&K to

invite the application

Step 2

Citizens who will be

interested can fill the

form online at

www.jkit.nic.in or can fill

the form manually in

their respective DeGS

Sociities

Step 3

All the forms will be

scrutinize by the

committee formed by IT

Department to shortlist

the candidates

Step 4

Interviews will conducted

only to the shortlisted

candidates by the

committee to select the

VLE

Step 5

OMT ID will be generated

by CSC e-Governance

India Services Ltd. (CSC-

SPV) to avail the services.

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Candidates selected should have cleared 10th Examination.

He should have knowledge of computers. IT/Computers related education is

preferable.

Candidate should be keen to establish business.

Candidate to be selected from any Gender. Female/Male/Transgender.

VLEs to be appointed from all sections of the society means (No religion bias/No

caste bias/No Category bias).

If more than one application is received, then IT Department will select the best

suited.

PAN Card is mandatory.

ID and password will be generated by CSC-SPV for selected VLEs and the

information will be emailed to the person on his/ her registered email ID.

Process for registration and wallet creation is mandatory to avail services. The

process flow is available on www.csc.gov.in under Services in CSC Manuals.

Applications will be rejected for a location where there is already an existing CSC

centre.

VLE preference to be given to the weaker section of the society.

9. Day to Day Operational Issues

Ministry of Communication and Information Technology, Department of Electronics and

Information Technology (DeitY), Government of India will give the funding to appoint

two resources in each district to support the VLEs. The funding of these resources is

defined in CSC 2.0 by GOI for 4 years. The issues if any of the VLEs will be handled

carefully in the following pattern.

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10. Revenue Generation for VLE

Revenue will be generated by providing various services to citizens through VLEs on

minimal cost. Following are the services, which will be provided to Citizens by the VLEs.

Secretary to Government, Information Technology Department who is also Director ESD

for the State will finalize the revenue model of all the services to be given to the Citizens.

Sr.

No

Vertical Services to be offered

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Government to Citizen

Services (G2C)

Pan Card Services

Aadhaar Services

Election Services

Passport Services

Village Level Entrepreneur

(VLE)

District e-Governance Societies

(DeGS)

Information Technology

Department, GoJK

CSC- SPV Team of Jammu &

Kashmir

Issue will be fixed and will be

communicated to VLE

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2

e-District

Permanent Resident/State Subject Certificate

Extract of fard/Intikhab

Extract of Girdawari

Copy of Mutations

Reserved Category Certificate

Income Certificate

Issuance of New Ration Card

Duplicate Ration Card

Surrender of Ration Card

Modification in Ration Card

Application filling of RTI

Tracking and Monitoring of RTI applications

NOC from DIC Employment Purpose

Learners Driving Licences

Driving Licences

Registration of Vehicles

Electricity Connection domestic

Sanction of domestic water connection

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Business to Citizen Services

(B2C)

Mobile Recharge

Mobile Bill Payment

DTH Recharge

Money Transfer

Data Card Recharge

CSC Bazaar

LIC Premium

Red Bus Booking

Ticketing (Air/Railway)

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Educational Services

Adult Literacy

Brilliant Tutorials

Animation Courses

Skill Development

Digital Literacy

IGNOU Services

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MKCL Solutions

NIELIT Services

NIOS Services

University Services

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Health Services

Jan Aushadi Services

Telemedicine

Diagnostic Services

Tele Ophthalmology

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Financial Inclusion

Kiosk Banking

Insurance

Pension

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Other Services

Agriculture

Recruitment

Jeevan Pramaan

Income Tax Filling

11. Annexure – A (Application Form)